Destination Spa Management Interview with MD - HD 

The spa and wellness industry is one of the fastest growing and most important components of the travel and tourism industry. In this exclusive HD video interview with Joy Menzies, Founder and Managing Director of Bangkok-based Destination Spa Management, Steven Howard of Travel News Asia asks Joy wide reaching questions about not only her company, but also many of the challenges facing the industry today. We ask why she chose Bangkok to establish the company instead of somewhere like Singapore, Hong Kong, Bali or even Phuket. We talk about whether Spas should have a star system similar to hotels, so that potential customers can know roughly what level of spa experience to expect from a particular location. We also discuss whether therapists themselves should be more carefully monitored and graded, and whether Destination Spa Management has any plans to move into the Spa Therapist Academy-side of the business. Joy tells us what the most popular treatments are, how favourite treatments differ depending on the nationality of the customer, what new trends there are and what those strange marks that many athletes at the Rio 2016 Olympics has on their bodies were and what benefits Cupping has for the body. You will also learn more about Destination Spa Management, how many hotels / spas they have open now and how many they are targeting by end-2020, whether they are prepared to manage spas within other branded hotels or whether DSM will only manage the whole property. We ask what the largest number of rooms a hotel within DSM will have, how the different hotels will be branded and how distribution (selling) rooms at these properties will work. All this and much, much more in the HD video interview which was filmed on 23 August 2016 in the Oriental Bar of the Oriental Residence Bangkok.
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