Had the same issues, with two of them, and now going to return this last one. Was considering getting a third one, but after seeing some of these comments I'm thinking otherwise. Mine has had lots of hours on them, in a short period of about a month each, so I've used it a lot, and was super stoked with it. Pretty much had it with the trips to HD for this product.
I have the same 12" Dewalt saw. Similar thing happened to mine. Didn't have that much run time, and suddenly stopped working... Only mine shows ZERO signs of life. I've seen a few videos where people tear them down for repairs, and almost every video has a different culprit! These things are JUNK!!!
Without being there, I'd look at the batteries, or more likely, an overload condition that trips a resettable fuse. It works, something overloads the fuse and the fuse takes a while to cool down and reset itself. Maybe there's bush crap wrapped around the shaft? That little capacitor is probably for noise reduction. The motor looks like a brushed D.C. motor with the two wires.
thanks for all this! batteries are for sure good. there isn't a rest switch anywhere. they had been sitting for hours when I started making this video, one actually sat for a couple of days...so def not heat. the saw says brushless DC motor, I'm not an electronics guy...I appreciate the ideas, keep them coming
I had the exact same problem, and I hoped you had a fix. Mine was 8 months after purchase. The nearest repair depot is far away, so I decided to send it to them for repair. I set up the repair ticket on line. They gave me a UPS shipping label. I removed the bar and sent body, bar, and chain separated so it would fit in a box. Days later I got an email that said a part they needed was on back order, and it would take at most a week to get it. As I write this, it sits next to me. The whole episode took 1-2 weeks, and it was completely free, shipping free too. I don’t know what they did. Here’s what the packing paper says: “Service performed. Ground wire continuity. High pot 1000. High pot 2500. Leakage current check. Product tested.” When I removed it from the box (a box that a new saw comes it), I saw that it was spotless and looked brand new. I checked the serial number; it’s different. I won’t be able to test it until next week as I’m leaving on a trip immediately. I wish I knew exactly what they did, but that would require more digging, probably with fruitless phone calls. If it fails again? I’ll send it back or repair. It’s free under warranty, so what the hell. I’m not tossing a $250 investment unless I have no choice.
@@TheHowtoDad thanks for the info, Husqvarna is always reliable. I used a small gas one and it was great. Well made. Easy to start. And had sufficient power
Same thing happened to me what I did is I took apart the trigger switch, clean the contacts and it worked again. It's the contacts inside the trigger switch
not in this case. I only used it for 20 mins, same problem with both. after sitting for a day they started to work again. the problem is, they are made poorly and they are junk
i have the same problem. the only thing i did was put a flexvolt battery in and noticed a huge difference in power. but after i got my m18' fuel. i just gave up on them
Found the issue with mine... The brake was stuck on. I smacked the chain brake and it disengaged, all good now. I wonder if your issue is as simple 🤔 See you did the same as me, and gently pulled the brake, this disengaged it enough for it to switch on, but then promptly shuts back down. Pulling it harder you feel a click, and boom. Works. 🤦♂️
@@Daryl... Dude good on you for this comment. I have no idea why I didn't think to pull it that hard. Even when I did for the first time after reading your comment, it sounded and felt like I broke it lol but you're right it works perfectly. When I looked up online why mine wasn't working I was like there's no way this many of these chainsaws don't work. Thanks again.
Only found this video because I bought the same saw. I was using it, it clunked and you could feel it clunk and it no longer works. Completely broken. I only used mine for maybe a total of a half hour. It never cut anything thicker than 3 inches
Discouraging. I've had my Dewalt for a few years now & always worked great. Then it started to " shimmy" or bounce around when cutting & stop. It finally just stopped working altogether.I hate to junk it & buy another but looks like my only option.
Mine worked whenever I needed it (about 2-3 hours per year) for about 4 years. Then last week it quit after 2 minutes of working fine. Press the trigger, it moves forward a link and stops. Does that a couple times, then backs up 1/4 inch a couple of times, then nothing. Battery is fine. Pretty disgusting excuse for a tool.
Did you just make a 6 minute video on how NOT to fix something? Can you also show us how to not make scrambled eggs and how not to fix a hole in our boat with tampons? Gimme my six minutes back!
I have the same saw brand new worked for about 30 minutes and stopped did not even empty its first battery. Piece of Junk. Major headache to send back to dewalt.
Check the safety switch. This video here shows how to test it. I tore my 20v chainsaw down because it was doing the same thing. It turned out to be the safety switch. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-_hrBc3HXj04.html&ab_channel=ApacheRanch
@@TheHowtoDad Copy. Well at least its working again. Mine would start running and stall but I could immediately release the trigger and pull it again and it would start working and stay working as long as I applied good pressure to the trigger so when I went into the repair I already figured I was looking at a safety device or faulty trigger.
