If there was a road he would be inundated from Aus. He mentioned St George for Transmissions I found Diagnose Dan for Electronics. Just have to find a body guy
That tracks. I have had such a hard time finding a good mechanic in Arizona that I taught myself how to be a mechanic and do everything on my own cars except A/C and alignments.
Soon Dave is gonna have c130 air drops coming in from other countries to repair their trucks. To say an honest competent man is worth their weight in gold is an insult to the honest man
Several mechanics said it was fuel contamination, but the insurance company says there was no fuel contamination. The insurance company wanted to sweep this under the rug.
I write estimates for an aut insurance company..I've covered numerous fuel contamination claims...so all of you saying insurance this..insurance that are fill of shit
This is how you should get information from the customer. Man is a service advisor, parts guy, technician and gets straight to it. I love seeing this level of customer service in the industry 👍
I love the fact that Dave and his repair business is on RU-vid and normal customers are seeing what exceptional customer service looks like.. People are happy to pay, if they see honesty, communication and integrity in this world. Also backed up by high quality work and leadership .. top top shop & team example
Question for you, why does it need injectors and a pump? Does having water or DEF going through those ruin them? Can’t you just flush/clean them out too?
Contaminated fuel isn’t covered under any manufacturer warranty, the customer is responsible for what goes into his fuel tank. There’s no way to know how it got in there or who did it, and everyone who worked on it will deny responsibility. This shows why it’s important to know your vehicle, do your own maintenance, and to have a qualified mechanic that you trust do any work that you can’t handle. There’s a reason why people are willing to travel outside of their region to take Dave their vehicles, honesty, and quality of work.
Yep that guy will learning owning a Cummins means changing that fuel filter twice a year at the very least to keep that from happening. Totally agree with what you said know your vehicle and maintain it yourself.
I still have a warranty on my 2016 🤷🏼♂️ it really depends on your relationship with the dealer you buy from smaller town dealerships will usually go the extra mile for their long term customers
someone did diagnose him properly locally , but he got too many different answers and got disheartened and that led him to Dave, the run home will be a good test for the truck anyway
Hi Dave, watching from Australia 🇦🇺 This situation of having to get help from interstate or even overseas is becoming a common practice here in Australia, especially quality diesel tech repairs and tech support, as we have our Cat engines in our trucks done by a quality diesel shop from interstate here in Australia, and also deal with a quality supplier over your in the U.S. to make sure we get what we need, being the right parts, and quality parts we like to run, IPD quality aftermarket engine parts as an example, Cat, Cummins etc etc. Love the channel Dave, your shop and how you run it, is exactly how things need, and should be, sadly it's not always the case Sir, and it's great to see yourself and your team doing what your doing, quality work gets good word of mouth, thanks for the content on the channel Dave, I think it's excellent, and cheers from Australia 🇺🇸🇦🇺👍🏻👍🏻👍🏻
Being an old mechanic and racecar builder I am fascinated by your video's and your shop's ability to diagnose problems. If I wasn't retired I would be heading out to apply for a job just to absorb more knowledge. I love the way you treat customers. Faith in humanity again.
Seems like they made a lot of assumptions and threw a lot of parts at an issue. Were the injectors, lift pump, or CP3 pump tested? Seems ridiculous to just start throwing parts at it.
This is the standard repair for fuel system contamination on a diesel, especially if you think it’s caused by DEF. In a dealership environment, they require full replacement so that you have some sort of warranty afterwards. Possibly Dave has the same requirements at his shop. If you’re doing the work yourself you might get by with draining fuel and changing the filters, but the crystallized def could have done who knows what to the high pressure pump. Also, if those contaminants damaged an injector enough to cause it to hang open, really bad things could happen.
Change oil, oil filter, and fuel filter and then everything gets messed up with contaminated fuel very soon after. I do not believe in coincidences. These two things are tied together and they both start at where he got the oil and filters changed.
I'm not a technician. You can't just run fresh diesel through the fuel system? Does the contamination somehow cause these parts to never function correctly?
A modern common rail diesel like this one relies on a high pressure fuel pump which can produce approximately 30,000 psi. The pump has very close tolerances inside, and is under very high stress. It depends upon high quality diesel fuel for lubrication, and is very sensitive to any contamination. Any contamination very quickly breaks down the internal parts of the pump. Then that metallic debris is sent to the injectors, which also are very close tolerance, highly stressed parts, which then become damaged beyond repair. Basically, once the damage from bad fuel starts, the entire fuel system, at least from the high pressure pump and beyond, must be replaced.
I’m so glad I went with a new F250 with 7.3 gas engine. Diesels, unless you tow HEAVY OFTEN, are an expensive, overly complex pain in the butt. It’s just not worth it for most people, including myself.
@@nomadbiker4040 You can buy an ENTIRE NEW 7.3 crate engine for $7500. JUST changing injectors and a high pressure fuel pump on a diesel costs twice that amount. It’s not even comparable. And 99% of diesel trucks I see aren’t hauling or towing anything. Diesels are terrible in cold weather, are super heavy and kill payload, cost more to buy and operate, and can be destroyed with a couple gallons of bad diesel or def. If you’re not towing heavy often over long distances diesels are just plain dumb.
@cliffordmontana4562 Agreed though if youre not using the truck to haul heavy youre better off getting a gasser, or maybe if its not towing anything, electric
The term happy or satisfied customer is questionable to me. Sure, you guys got him up and running and did it for a nice price. The other DEALERSHIPS and shops charged him for practically nothing being done. In the end, the poor slob is taking it in the shorts and I'm guessing he'll end up EATING the entire cost. Don't know if a folliw up is something you even would do. Pretty sad the automotive industry (not counting your shop) is so damn crooked these days with piss poor work, astronomical prices on labor and parts and quite honestly not giving a rats ass about customer satisfaction. 😢😢😢
This makes me want to install a lock on a diesel fuel cap when I get one. This is stupid. Dont ever touch my fuel system. Ill do it myself. Had W124 603 Turbo Diesel, never ever had an issue with fuel system.
@@opendstudio7141 gasoline is the same, sometimes you get alot of water in it they just don’t mess up as bad they can though if there is enough. Stations actually add water it’s a thing to boost profit
It's not that 'someone' is putting the crap in your tank, you're putting it in, because the fuel storage tank at the station is contaminated. This is a common issue across the country.
The possibilities are endless, that’s the problem. “What”, has been discovered, “Who”, isn’t confessing. I think that maybe the customer should talk to his wife, if not her then the oil change- fuel filter guy.
Bad fuel screwed up my BMW 328d. Had to replace high pressure fuel pump, injectors, and a lot more. Insurance covered the $9,500 job. Dealer did the repair. The important lesson: only buy quality fuel at a name brand station that sells a lot of fresh fuel. No brand x. Do not try to save .10 per gallon on unknown brand x. I've had no problems since I've followed that lesson. Common rail diesels do not tolerated shitty fuel.
I had contaminated fuel at a big brand station, with their most premium fuel no less. Sometimes its just a crap shoot and these things happen. Luckily in my case it was only 3 injectors that needed replacing and VW covered it under extended warranty (this was in Europe).
these people dont realize diesel is about dead... you cant find anyone to even work on them worth a dang... thats why he drove 11 hours.. hes been though 3 or 4 people.. no one can help diesel is done after the 7.3 diesel its been over... epa ruined it gov
@thewaywardgrape3838 I believe it's more of where you live raining snow ect vrs say SoCal. And does fuel station owner cover the lids to tanks when raining snowing.
You and your shop are amazing Dave!!! I owned my own auto repair business for 21 years! It took me a while to gain my customers trust! But once I had it I worked hard to keep it!!! Thank you for being am honest thorough repair shop!!
I'm an insurance adjuster. NEVER start work before you get approval from your insurance company. EVER. Thats a quick way to have way more out of pocket.
Yes but.... Seems like the insurance company is trying to cover this up. Which I'm sure is just business as usual, but it's fraud. Three out of four people say it's a fuel issue and the insurance company is like nah.... Typically going to hold up in court
normally yes, but he already checked with them and they said nothing was wrong. he needs the truck fixed and insurance already declined so now it’s bad faith or negligence on whoever inspected it.
Looks like another happy customer on his way to Arizona. Customer might want to hire an insurance attorney though. Can be expensive up front but worth every penny. They usually reimburse you what you pay them and more if you can win the case. Sometimes insurance companies will just settle your attorney's + repair costs once they see you've gotten an attorney. Which is what happened in one fuel contamination case I had.
U telling me the guy has 12hrs to drive to dave but not 20min to open the freaking fuel filter?! A 90 yr old could do that. Scrary how dumb/lazy people are.
A long time ago now, I drove motor coach. Motor coaches do not have sleeping berths (well, 98% of them anyway). So as a commercial driver, we had to stage driver changes. We all had our chance to ride in a Ford 16 passenger van for drivers only. On one four bus charter, we obviously had four relief drivers. Three of them went into the truck stop to purchase some goodies for the drive home. The fourth stayed at the pump to purchase fuel. He grabbed a gasoline pump for a diesel engine. He managed to put about 20 gallons of gas into a diesel tank. Luckily, he realized his mistake and did not start the van. I was not part of that relief crew. I got into the coach and drove. That was an expensive tank of gas…it could have been a lot worse. The three other drivers were quite angry because not only did they lose a day, but they lost a day of pay as well.
😂😂😂 happens more often than not with coach drivers. We had e-85 in a coach and the driver realized he did it. 2 miles from the shop started back up drove back to us. Left the bus idling ran into the shop freaking out. Like really dude.
I don't let my wife do anything like that..she always wants to but it scares me to death..she's always begging to learn how to use lawn mower..help would be nice but the possibility of bad outcomes scare me too much lol
Those fuel systems are not cheap. I went through the same thing with 6.7 powerstroke. I had a contaminated fuel system, and it was an uphill battle with the insurance company, but after 3 months of back an forth arguments, they finally paid for my new fuel system.
Hello 1BigMistake! I have a 2017 Range Rover with all of the same issues. When you filed the claim what was the Claim called? Looks like I may have to do the same. Thanks!
Ive got questions about this repair. You replaced many expensive parts like injectors, high pressure pump for example and these parts are expensive but both parts are possible to diagnose for performance so would'nt it be good reason to test all things before replacing them? Im asking because this is expensive repair but possible you have been throwing away healthy parts. But I do understand that you have obigations to make 100% fix of the problem and replacing all fuel parts surly fixes the problem for good.
Awesome job Dave. I appreciate the compassion you and your team show for the customer. What a shout out for your business that he would drive out from Arizona to your place knowing the issues would be fixed and documented on air even. Great company ethics on display. Good job to all there at Daves.
Hey Dave, Tim here, i aint a diesel guy at all....i know muscle cars/gasoline engines, but BOY are you on top of shi%!!!....every time i watch one of ur vids, i am DEEPLY impressed with ur candid conduct, and shootin STRAIT to the customer!!....i've commented b4 about ur honesty, and commitment to gettin it done properly.....another example!!...SO PROUD to be a sub'r!!!....we need MORE dudes like you for SURE!!!....GOOD ON YA MATE!!!!
Why put a hp pump and injectors in it? Flush the tank and lines 9/10 times they are good to go, I agree def is 70%water and can damage the pump but only if it was driven a long period of time
@@DavesAutoCenterCenterville I always do!!! I found your content fascinating…I knew a local mechanic who was so kind with customers that he even offered payment plans for some of us he was specialized in mufflers repair and also had a crew doing mechanic jobs and he was very appreciated by the community…señor Daniel Dorado he ended up closing his business due to a illness and he was so kind to refer us to a another mechanic shop and they also do estate emissions tests that is required by the state of Texas , I use to go for a repair and I spend hours talking with him about what was going with the vehicle in the lift or in the shop and always joking around about to open a street taco stand for the workers and to attract more customers 😝 lol…Saludos!!! Y’all have a great day and weekend!!!👋😊👋
Fuel contamination happens at place u bought the fuel Or operator messed up and put DEF in fuel Either way insurance should be responsible for buying bad fuel or being dumb
Good morning Dave and team, I've never met you guy's in person nor over the phone, but thank you for being an honest and trustworthy shop, your operation is the reason you keep customers coming back and making new one's, I have a project I would for you guys to help me with if possible on my 06' mega cab, thank you treating your customers like family, that means alot to me, be safe, wrench by sight and walk by faith, God bless God is Love
Speaking of contamination... I would be extremely curious about your take on the FASS EGR filter system they recently released for gmc , ram , Ford... or looked into it.. without deleting is it a reasonable option having to retain emissions
Remember diesel engine owners, only buy diesel at busy truck stops or fuel stations that sell a lot of diesel. Buying diesel at the small corner gas station is risky...who knows how old that diesel is.
other day I noticed a third party technician changing fuel pump filters at the pump, so I struck up a conversation. I asked him about how dirty the diesel could be. He said the type of underground storage tank generally determines the dirtiness of fuel, then I said, "probably better to stick to buying diesel at the corporate stations huh?". Surprising to me, he replied, "actually the nationwide stations are known for cutting costs and not changing filters at the regularly schedule times, and the mom and pop shops tend to be on their game." This is in the Durango CO area. I'm sure this is not a reflaaeciton of every gas station , but it basically tells me one never knows.
Back in my dealer days, I had a rental truck come in, def in fuel. That was a long week of flushing and changing parts. Worst part is, the rental agreement specifically stated that fuel contaminated by def would be paid for by the renter
Flush everything ultrasonic clean the injectors new filter new diesel and a diesel system cleaner can and thats all. No need for all that new parts ...
guys someone from usa explain to me please why ur shops just load up the parts cannon especially with these extremely expensive parts like pumps and injectors? in balkans we just change the fuel filter , drain the tank , fill with diesel and crank until it starts.
@@maxsav007 i dont know about cp4 . my experience is with cp3 and cp1 and in both of these systems i have seen a simple flush and filter change work flawlessly . The filter is designed to catch all the water and get completely blocked so the vehicle runs maybe for a few seconds and dies with a tiny amount of water gone into the pump and injectors that does zero damage.
@atousonk this may have worked just fine but it is impossible to know if damage has been done without testing the pump and injectors, which costs thousands of dollars anyway. Others have said the same thing so im sure dave will make a video about it. Truck may have ran fine for thousands of miles but as the customer stated there was exess fuel causing smoke so the system would need to be tested anyway, doesnt sound like the filter was able to catch all of the water molecules, especially once they are saturated.
Totally understand people driving long distances to this shop for help. When my VK56DE finally dies, this shop will change it out. Dave and his crew are for real.
I have a question. Why cant you just flush system with clean diesel? Why replace all of the injectors, Pumps? Is it the "FOD" Foreign Object Debris in the system that will cause blockages and damage to the pumps?
The DEF destroys everything. Those pumps are very high pressure between metal parts and rely on the diesel fuel to lubricate the internal parts and maintain a fluid film between the metals. Def breaks down the lubricant qualities. Def also tends to crystalize and block small passages all throughout the system. Finally it's super corrosive to some metals in the system. If you don't replace everything it ends up causing a bunch of constant problems. At the end of the day - my advice is to not buy diesel trucks anymore. They're extremely fragile systems that are very costly to fix. The extra gallons of gasoline are cheaper than the repair costs of modern diesel emissions systems. And you'll end up with a fraction of the down time.
Dave it's awesome how when you speak to your mechanics about a situation they always are on the same page as you when diagnosing issues or recommending repairs to the customers to fix things properly. Good knowledgeable techs guided by an awesome leader.
I know you guys focus your youtube videos on diesel stuff mostly but I'd love to see what's goin on with that beautiful '94-96 Caddy Fleetwood in the back!
When he said from Arizona I thought oh must be coming from Flagstaff or somewhere up north like that. To hear that dude drove all the way from Tempe is crazy. Goes to show that if you are a good honest shop, the customer base will always be there and be happy to make the trip.
This is a talent, that breeds talent,ie good mechanics, my heart beats watching this episode, charisma and interactions with the human soul is a must being a mechanic.
Every 6.7 Cummins customer Dave should check the grid heater Bolt. It would be a huge disservice to have this customer drive off in 2 weeks later that bolt fail and destroy his engine. Surely you know about this problem Dave...
I think they’ve probably had a few of those jobs come in. Mostly with higher miles. Easy fix is the monster ram intake from Banks. It’s a very known issue on these I think they’ll check. We have engines come into the shop with a lot more miles in bigger trucks and that’s not an issue. I think Chrysler is putting too much power to the bolt causing the issue. The 6.7 in the Chrysler is different from the ISB6.7. Tuned different, & a few minor changes.
Most of the issues are after work has been done on the engines and the bolt has been loosened and not torqued properly. If it is too loose it’s resistance goes up and it starts to arc.
I think, if someone were to do a study, they’d find that the concerns about the grid heater bolt failure increased SIGNIFICANTLY when a new intake horn needed to be marketed by releasing several infomercials on RU-vid. I might have heard of 1 or 2 instances of the bolt failing in the roughly 15 years the 6.7 has been out, definitely not to the extent it would appear to be in the past couple years since the $1000+ “fix” started being advertised. Another company, BD diesel I think, is now advertising a fix. Theirs appears to retain the existing heater & manifold but reworks the connection(s). I think it’s around $300, but not sure.
He towed that 2500 on a trailer with a half ton from Arizona..he might need a transmission in the half ton soon. If may not have been over the tow limits but had to be well over 10,000 lbs
@@robevans8625no shop is going to risk their reputation or stand behind their repair doing that. Say something else breaks after doing that, then what?
@@LoneWolfSparty Being prudent and taking one step at a time doesn't hurt a shop's reputation. If the system is bad, then the worst that could happen would be a waste bottle of fuel additive. If the system isn't bad, then you're just saving your customer a ton of money.
@@AkioWasRight I feel like there's a piece we're missing in the video. There might be a reason *why* they did that, that wasn't disclosed. They might very well know what contaminated the fuel, they just never disclosed it.
@@LoneWolfSparty In anyway, it should scare people when mechanics start by suggest throwing money and parts at a problem before exploring cheaper solutions. If they did that, it should've been included in the video to not only help the customer in the video, it would help viewers who'll experience similar situations.
And this place is amazing and his technicians are just as as amazing it’s a great place people. This is how Mechanic Shop should be run. This man should be showing people and telling them how to do this.
Great Jon Dave, You don't imagine how Bad diesel are we using here un Cuba, destroying fuel pumps and etc... That Bad diesel You showed is like B94 gas here jaja. After I Saw your vídeo with the guy from Total seal pistón, My mind blows up. Dealers and brands are true liers. Congratulations, keep going
Completely false! Where the hell didcu hear that. U have to be careful with engines like Cummins that have a grid heater. Can't use ether when the grid heater is active because it can explode the intake.
I had the same issue on my 2012 Ram with the 6.7 Cummins and the dealer told me fuel contamination ruined the high pressure fuel pump which is specifically not covered by the warranty, then I made a claim to the station where I bought my diesel, they denied the claim so it ended up being a $9800 out of pocket repair!
