water isn't what does damage its sugar and oils aka junk food, soda and beer. I've lost so many electronics to beer as a gamer and a musician I lost count. First thing I ever ruined was a 400 dollar effects pedal back in the late 90s, it was one of the first hybrid all in one programmable effects pedals with a wah on it. It also had multiple channels you could store 60 channels on it.
You don’t know what you’re talking about, I have a dell Inspiron laptop. I do not eat when I am using the laptop yet the track pad stopped working and had bitlocker issues
@@e65666 i know beacuse sometimes you think its the laptop and other times you dont know what happend and quem you find out it was just someone that spilled a cup of water of other substances
I bought a used (2 year old) business laptop, a 2013 Latitude E6540. It's now a decade old and it still runs like a champ. I5 processor, 64 bit, 16GB memory, true full HD 1920-1080 graphics, extended-run battery, blu-ray/DVD drive. The thing is built like a tank and still blazingly fast. I bought a more modern used Dell four years ago and it works great too. The E6540 is now in an unheated cabin in Maine and gets used during the Summer. The thing is now subjected to -20 degree temperatures in Winter and still runs great. Never had any problems with any Dell!
Ngl, I'd remove the battery pack incase it decides to leak or something. Yep, do buy business grade stuff instead though. Main reason is that they get overbuilt as capitalists REALLY hate it when their means of production break. Like, "bitch about it for the next 10 years and never buy again" type of hate. They hate any "lost" productivity. It's why stuff like industrial equipment is so nice. Consumer stuff though? Their purpose is to be bought and get replaced by a newer model ASAP. Build quality isn't a concern. All that said though, occasionally consumer stuff, like my school's chromebooks during my senior year, are actually fairly decent. Also, you have the likes of the Dell Dimension 2400 which is the curbside find that keeps on giving. Seriously, I just used one to do actual "work" by dumping a rom. Their great.
I have two old "business quality" Dell computers that are 7 and 9 years old. They were used extensively, in the past and are still tunning perfectly. Well, they may not run Windows 11 and are rather heavy (but built sturdy and are hard to break)I learned that the better bang for the buck is buying a "Refurbished" professional grade laptop and upgrade it to to my needs by adding memory (I watch youtube clips to learn how to). When buying new computer component I pay with a credit card that doubles the warranty. Through the years, some of the computer component(s) have failed.... not the credit card extended warranty!
I could not agree more! We have an E5430 and an E6420 and they are rock solid. Fast, stable, and they just work period. And they are not picky like some of the models regarding the RAM make, or battery makes. We have used various manufacturer's hardware upgrades such as RAM, SSD, batteries, etc. and they just keep plugging along.
@@anasrv I just recently bought a dell Inspiron 14 plus and the outer case started melting after 2 months of use. I can see why dell isn't really liked anymore.
Lucky you, mine stopped working completely. First it was the screen, a new one cost 100$ then bought a new battery. Many things got damaged so it died.
Hi, I'm an IT professional. I do not work for Dell, although my first tech job was doing Dell tech support in the late 90s. This isn't a "Dell" issue. This is a "consumer laptop" issue. Most major PC makers have two different lines of PCs. They have a business line and a consumer line. The consumer line is designed to be competitive on price. It is for people who walk into a store and look at a few different products and chose the one that's $20 cheaper than the others. The Dell "Latitude" line of laptops is designed for and mainly sold to businesses. They have longer warranties and last longer. When you buy a consumer laptop from any company its a crap shoot on how long it survives. Personally, I would avoid anything that claims to be a "gaming laptop". $0.02.
The gaming laptops are a lot of times not really any better than a different one. Saying that it is for gaming does not change the fact that most laptops have mediocre cooling. The reason why laptop coolers are generally bad is just because they have to be small to fit in the increasingly small laptops and ultrabooks that people like. I usually never play games on a laptop. I have a PC for that which I know would last longer having a nice big heatsink on the CPU. It never runs overly hot but I bought that heatsink for a Phenom II X4 965 originally and it had a TDP of 140 watts. I now have it on my Ryzen 9 5950X which has a much lower TDP. It is a Corsair A70. I am not sure if you can still get them new but I like the way that because the mounting hardware all remained the same I was still able to use it. In between the upgrade from the Phenom I did have an FX 3850. All three CPUs look very similar and have nearly identical sockets and cooler mounts. Anyhow I really only use a laptop for web browsing and other light stuff. I used to have quad core ones that got hot just from that even.
I said the same how you can expect durability if you spend 500 bucks 😆 it's the price of one ipad and even the small one . Also alienware line from dell is top notch these pc last for years . I have a very old inspiron still work we bought also 3 desktops from them . I'm sorry for his experience but that it's what you get for not investing a lil more . Budget products are just a way big brands use to speculate on consumers . if you want a gaming laptop buy asus rog not a laptop made of plastic that they sell at Christmas for 500 bucks . this is dumb but it's like that for all kind of products and it's also a wrong economy ... If you can't afford the more expensive one just don't buy it until you get enough money or buy one used but in good conditions.
I bought a refurbished Dell 4 years ago and it'd already had six years use, so turned 10 this year. Absolutely no signs of it giving in, either. Saying that, it was a top of the range mobile workstation and not a low- to mid-tier consumer gaming laptop like the one in this video.
I thought you mistyped and said that your 8 year old daughter was having no problem in college. I was going to ask you what the hell am I doing wrong😂😂
I have owned several Dells, heavy use. All were business oriented units. My main problem has been heat management, very toasty, sometimes fans died. I've used other brands, they all have problems.
@@neverjojosiwa it's because of the battery. it's rated to last only 18 to 24 months. i bubbles heats up an make sthe lap top thermal throttle. you can unhook the battery an the lap top will still run but you won't be able to update the bios without the battery.
I have a 7 year old Dell latitude 3470 and it's running normal and it has an i3 6th gen and it's running obs and Roblox very very normal and it only gets 20 fps in some Roblox games but since it's been 7 years it's okay but the only problem I get is that some times when I turn on the laptop the keyboard backlight turns on but the laptop does not and sometimes the taskbar glitches out a lot but the rest of it is okay
An experience laptop repair technician . I'm sorry but I think you're 100% wrong, no laptop manufacturers 100%, but Dell latitudes are one of the best laptops that provided good self repair for Dell laptops. I have had multiple Dells and I could tell you right now HP's are the worst . When it comes to Dell, it really depends on the model but most Dell models are easy to fix.
@@mentlinc Dell is the worst customer service I never ever had the experience with. I had the same experience, 8 months my touchpad stopped work, several customers with the same issue and Dell did not find a fix or listen to the customer. Wasted money. My model was Dell 7620 2X1.
HPS's aren't the worst, but yeah, Dell has more affordable options that are more performant and better designed at the moment. Even if you're not getting a brand new Latitude the Inspiron line can be good if you spec it right
I am not too excited writing to endorse, but I just have to be honest about this. I have been using Dell Inspiron lines for some 25 years now. I think I am on my 6th or 7th, each lasting an average of 4 years or so. IMHO, they are the best! The current one, I have been using since 2020, after the lockdown and recently upgraded the RAM from 16GB to 64GB. I think it would still take me another year or two before it needs to be replaced. My real respect for Dell laptops happened one night when I slept off with my laptop next to me. In the middle of the night, I felt something heavy around my foot and I gave it a good kick, The loud thud woke me. It was my laptop! It was smashed, but usable. The screen's hinge was broken, but if I held it with something, it worked. I continued to use it for months until I got tired of holding it like that. So, I took it in for repairs. When the repair technician saw it, he was shocked. He said it was as if it was returning from a war zone, so many things were damaged, but it worked. He changed the whole shell and it was as good as new! That was 20 years ago. Although I don't use that laptop again, but I still have it around. Dells are expensive, but I think they are worth it. Each time I buy, I try to buy ones with the best screens because I know I spend a lot of time on my laptop. Perhaps, Lenovo comes close.
@@mentlinc Best laptop in the market, I bought an expensive garbage laptop witch fail after 8 months and Dell kept gaining time till my warranty expired without being fixed and now, my warrant expired they gave me a "ghost" I am not able to log in at my support assistance anymore and since last month, you o more are able to transcript their chat, they ensured me that even expiring the warranty, as the problem appeared before it finished they would fix it, but nothing. Worst company ever. In the past Dell was synonym of quality, now they are only a untrustworthy brand.
As others have mentioned, I think it is mostly a consumer level pc issue. So its always a bit of a gamble, sadly. For reference, my DELL G3 has been running for like the 4th year now. Heavy use too: Blender, AutoCAD, AAA Games. I did swap out my hard drive and added more RAM, but otherwise it is still the same as i bought it. I've had absolutely terrible experiences with HP, so rightly or not, I'm scarred on that brand... But the ultimate workhorse I've ever had was an old Toshiba that outlived three operating systems 😅
I'm with you on HP. Their USB IO absolutely sucks and breaks after less than a year, the build quality of most laptops is really bad as the hinges are stronger than the plastic they're incased in. They're cheap, they work and if you're able to repair them yourself, which I am, they do you well. But I've switched back to Dell.
As a car mechanic I used Latitude D530 for a diagnostic software and a random net surfing from 2007 to 2018. It came with XP and I upgrade it first to the win7 and then the win10 😅 Max 4Gb was plenty of ram for the 32bit system. Since then I have had a Latitudes E6500 and E6530 and I'm very pleased with the durability and easy maintenance. I've never had any problems with any Dell laptop. What you said about HP, I agree.
Toshiba is the best man. My first laptop was a Toshiba. due to lack of performance upgradability, I moved on to acer and then for msi but even after 13 years it still works. It's sad that they stopped their laptop production.
I feel that Dell is likely the worst but this is def true. Acer and Lenovo seem a bit better, in my experience. Either way if you're stuck with a consumer model, do baby the hinges. Leave it open unless its leaving the building and open from the center.
Most of my computers are Dell and I've had them for quite a few years. A friend of mine who I purchased a Dell for back in 2011 has had it for the past 12 years, have used it constantly and it's only now packing in. It could be a one-ff thing or it could've been down to how it's been used or taken care of. My biggest issue with Dell laptops isn't the reliability but the heat management.
try Inspiron 16 plus 7620.....2 fans and vapor chamber.....the cooling sistem is fantastic. One problem was the sleep option in Win11 because it do not stop the laptop completly but it completly stop the cooling sistems. so ignore the Sleep and use Hybernate.
dell sells over 64 million units world wide one laptop doesn't seem to be indicative of an across the board problem to write off the company completely but it's definitely good to be aware of these potentials. thanks for sharing
I agree with the fact that it depends on the consumer or business models of their laptops. My wife had an Inspiron that lasted just over a year before the hinges gave out, then the screen cracked because of the hinges and we had other problems and finally scrapped the laptop. By contrast we have 2 Latitude laptops that were bought locally as refurbished and are tanks. They run many hours per day and just keep on going. I have upgraded some of the components such as more RAM and SSD and they just keep humming along. And though Crucial RAM is suggested as the most compatible Dell RAM, we have Samsung in one of the laptops and Timetec in the other and again they just keep on humming along. So Dell Latitudes get a big thumbs up from us!
@@joebates8659 Nothing lights up the laptop: power cord OR replacement battery. The new battery appears dead. It's been half a month and nothing. I need to return the battery and power cord. Guess I could take it all to Best Buy or someone else who can diagnose the problem/fix.
Bro, you just had a bad specimen. Don't slam an entire company for a statistical inevitability. There will always be the random laptop that dies unexpectedly, regardless of manufacturer. I'm using an 8 year old Dell laptop right now with no issues. Also, we have at least 2 years of warranty for all electronics in the EU by law :P Also, any diagnosis you get over the phone is gonna be a wasteful one. The whole motherboard isn't dead, it's probably just some one chip. Take it to an actual repair shop that fixes motherboards. The actual dead part probably only costs 5 bucks and your expense would only be the labor.
Not sure if their quality standards are up to snuff with what they had in 2013... since I am to this day sitting on a Latitude from 2013 lol. Possibly eyeing an inspiron
@xxDrain: OT1H, yes, it's true, generally, Dell makes good stuff (I was in IT support for years for a university, and when we switched to Dell, our repairs went down 99%.), and such occurrences would be statistically rare. OTOH, if so, then for whom would it be easier to suck up that rare $300 motherboard repair only 2-1/2 weeks out of warranty? A company which made a profit of over 4 Billion USD in 2022? Or the one-off individual purchaser with only his own personal income to depend on, with house and car payments and children in school, and for whom $600 was a large purchase and an $300 additional repair now upping his original (poor) investment cost by 50%? A good service department from a profoundly profitable country would suck it up only 2.5 weeks out, and have the guy make a positive video, not a negative one, and gain a few customers. But obviously, after $4B the previous year, they're not worried about customers any more: Precisely the guy's point. Companies /do/ get too big. OTOH (2), maybe next time buy a 3 year warranty with it? :-) It's essentially the same thing as buying the same laptop at a higher price and a better warranty, and it puts the power and decision-making back in our own hands as consumers: Just assume that warranty as part of the cost of the computer and be done with it. It would have probably cost him only in the neighborhood of another $100-$150. This would effect essentially the same as your purchase of a Dell in the EU. OTOH (3), $600 for a new computer is /really/ inexpensive. I would not expect to get much quality at that price point, /regardless/ of my own personal budget. I don't know if he knew, but that's pretty much just a notch above the bottom of the line (i.e., Chromebooks) for price. In the computer world, that would be like buying a Chevy (not a Toyota or Honda or Nissan): IOW, expect it to look great, all shiny and new at the beginning. Then break. Soon. Expensively.
I completely agree, I own a Dell M2800 which I used as a CAD workstation for two years. Then one day I was prompted by Dell to Update my drivers. I did so and my screen froze. After geek squad looked at it they said it was a driver issue. with the Intel/AMD Graphics 4170 Firepro Drivers issue. Laptop still works but still freezes up after 15-20 mins of use.
Do not buy HP either!!! I lost three HP laptops (all had black screen) and lost expensive HP printer right after warranty!!! They are designed to die after warranty. Now I'll not buy from them even toilet paper !!!!
Hey, HP customer here. I have an HP laptop that I bought from 2012/2011, and it’s still going strong with Windows 8 as it’s preinstalled software, and an HP Victua 15-fa0005tg, bought in 2022, warranty is over, and it still works like its brand new. I don’t know which models your using, or if the laptops have been modified internally, but I know for sure that’s not to be blamed on HP. I would try getting a newer laptop from Walmart or Target, instead of directly from HP as it would probably affect the price by a noticeable difference.
I had an HP Pavillion core 2 duo many years ago. The notebook was beautiful, had a biometric reader, premium finish, LED with the HP logo on the lid... In three years the notebook fell apart! The trackpad came off, the hinges broke, some keys came loose, it made a loud noise, it got hot and turned itself off. After that I had an Asus S46C ultrabook, which I used for eight years without ever needing to take it to service. I sold it in perfect condition and for a good price. Three years ago I bought another Asus and I'm very happy. My sister bought an HP printer with an ink tank and the printer simply does not print the color red. She has already sent the printer under warranty twice and both times it came back with the same problem. I want away from HP!
@@razi_37 it depends on the manufacturer sometimes, and the hinges broke because you probably were opening via the sides/corners, when it’s meant to be opened via the middle of the laptop. You probably abused the computer, but yet again it could be the manufacturers fault of negligence, because my AMD Vision laptop from 2013 is still going strong, from HP, with just a loose DVD player and a missing track button, but still runs as if it’s new.
We bought a Dell Inspiron plus 16 laptop 2 years ago and a tech came out twice to fix the touch pad. They ended up sending another new laptop and it failed, they sent a 3rd one about a year ago and it died last month (just randomally locks up in 2-20 minutes even after OS reload, firmware updates, BIOS reset and more)... and the warranty is out now. Maybe things changed in the last year and things are better now. I have always been a Dell fan but for now I am not. I'm not sure what is happening.
After 20 years in IT (began as a PC repair specialist, now a sysadmin) DELL is the only brand I'd recommend for a laptop. They often have poor/crazy configs - my current and previous gaming laptops weren't DELL because DELL had no good config at the time I was looking for a new laptop, but my wife's G3 is 6 yrs old and has no issues. I had to replace the keyboard 2 yrs ago and it was a PitA (a lot of soldering lol) because someone at DELL thought it was a great idea to force customers to buy a new palmrest if they needed a keyboard replacement, but other than that it's a great laptop. Regarding your issue, motherboard may be not at fault. You could check it easily by connecting an external display (the internal display could be dead, the cable connecting the display to the motherboard etc.). Also, if everything starts up (fans, keyboard etc.) it's possible you could easily fix the motherboard by replacing one of the things on the motherboard - a good service station could do it in few days for 50$ or so, not 300$. As for DELL's attitude, I don't see any fault. If the warranty has passed, your on your own. The whole world works that way. DELL's support is one of the best, because it allows you to easily switch the country you're in at the moment, whereas most manufacturers don't - if you buy your laptop in another country and something happens during the warranty period, you have to ship your laptop to that country. As someone fixing PCs and peripherials for a living, I know only one company fixing things for free after the warranty has passed - LG, but it was years ago and I don't know if they still do it.
On the contrary, I exclusively buy Dell. I've never had better laptops than Dell ones, although saying that I don't really buy anything less than 10 years old. Regarding the screen issue, you could have tried reseating the RAM. I fixed a guy's laptop (not a Dell) that presented exactly the same problem as this one, and all it took to fix was removing and reinstalling the RAM modules. It was nothing to do with the graphics card or motherboard, and assuming such should always be a last resort. The problems faced here come down to buying a cheap entry-level consumer-grade gaming laptop, expecting something even when the warranty has expired, and being inexperienced in troubleshooting. Not really a Dell issue at all.
Agreed 100%. My sister had a similar issue with a Lenovo X131 laptop. Another consumer laptop. Different brand. One of the SODIMM slots was defective, and the laptop wouldn't pass preboot with a RAM module in that slot. After removing the RAM module, it has worked flawlessly for years. I personally only recommend Dell or Lenovo business laptops. NOT consumer or Apple Macbooks. That's it. If you're not able to remedy repairs on your own (I am an IT professional, so I have the knowledge to remediate most repairs and have replaced multiple motherboards); then get the 3yr PRO warranty w/ accidental damage coverage. Seriously though, this is unfortunate, and I am sorry you had this experience; however, I have worked on 1000's of laptops, and I've seen lemons in ALL brands. Bottom line, follow the advice I gave above, and get away from consumer model laptops.
in EU we have 2 years warannty but I have never experienced a deffective product in my entire life, all electronics bought in our family have lived until they were too low performance, no broken TV, pc component or smartphone. Except wireless earphone, but i get the money back from warannty and I rebuy other, so no money loss.
@@jessecollins2453 to be fair - friend of mine has heavy duty IT skills, as well as hardcore electronics skills (he's helped design satellites in previous employment), his two recommendations with laptops are (1) maintaining them - clean regularly every 1year/18 months depending on daily use. Reapply thermal paste every 2-3 years. (2) in use... If possible, always use a dual drive set-up. One drive for folders and files., the other for the OS. Reduces the load ware on both drivers. I've reviewed quite a few laptops with that advice.
I also believe he should try another RAM to be sure its the motherboard, I had similar issue with one of my laptops and after replacing the RAM, it worked fine
I have dell vostro 15 for 6 years now. It still works as a new notebook. Last year I had to replace the battery because it lasted only an hour. But since then everything works well. And I'm using it daily.
I got my Dell laptop (G5 15) 4 years, got it on black friday sale and it still works perfectly fine. I use it for university work, I even have autocad and photoshop on it, both running smoothly. And I play games on it, bunch of them, and even have Genshin and Sims (with all DLCs) for my siblings. It never crashed or anything. So I love Dell laptops, this model especially, but maybe that's just my experience
I dont know about newer models, but I got a bunch of older ones: 3 Latitudes from 2008: Still work today 1 Latitude from 2010: Still works today except battery 2 Latitudes from 2013: Still working today 2 Latitudes from 2014: One broke 1 year ago after 7 years of daily use, other one had loose screen cable after about 1 year, on site technician changes screen as well just to be sure, still working fine today 1 Opliplex 2008 1 Optiplex 2009, 1 Vostros 2009 1 Vostro 2010 2 Optiplex 2011 All still working. The 2009 Vostro had defictive GPU last year causing occasional bluescreens, but could also have been a driver issue. Did not buy any dell after they stopped direct distribution in 2015 in my country. But my suggestion: .) Dont buy from the consumer line .) You should buy ProSupport with onsite repair. It is not that expensive.
We exclusively use Dell laptops for automotive development at work and for the past 22 years I haven't had a single issue. My own gaming laptop is a 5 year old G3 3579 i7 and apart from the cooling fans which got replaced at 3 years old as they were getting loud with a clicking noise, mine have been running well. It is quiet easy to replace the mother board so I hope you will be able to get yours running again soon.
Can't second that. I own a Vostro 5481 that I'm now using since 3 years which I bought used at Ebay. It's running >8 hours per day. I work on it daily (compiling code, so the CPU usually has a high load) and sometimes also game on it. It has a uptime of over 300 days, so is never shut off. It has no issues at all. I gotta say, I modified it. I replaced the heatpipe w. larger one, replaced the M.1 w. the fastest available at that time and installed 32 GB of RAM and another WIFI module. And I'm cleaning it regularly and am running it on a cooling stand. But it has an awful lot of working hours on its back and is still working super well.
In my experience, I have had horrible experiences with Dell Support. I decided to repair the Dell computers myself. However, once I fix them they literally work flawlessly for a very long time. I haven't had any come back to me with problems (fingers crossed) over the years. I think what you said is right, the components they use are pretty much poor quality. I have had to replace the RAM modules, SSD drives, thermal paste, and fans with more quality options and that usually makes it solid.
The shit customer support is expected out of all brands, yeah. I was looking for laptops with 3rd party repair in mind and all I care for is these 3rd parties' say on which models are easier for them to source parts for and repair and which models are most prone to bad hinges, faulty buttons, shorting, overheating etc
True all in china manufacturers how bad is .For now banned for chinse technologies pressure government to create own product ,that we know we it is not good even , manufacturer mobo is look like lost job especially for soldering section.I think legacy technology Malaysia should recreate and redown the china manufacturer built.
I bought a Dell, it lasted a month before the problems began. I won't go into that because I would have to write a book about it. I have also had bad luck with HP laptops. I had an Acer as my first laptop and I had to learn how to repair laptops from my experience with that one. Every laptop I have sent in either needed a new motherboard or other things none of them would cover under warranty. The last time my Dell quit, it lost its audio. They said the motherboard needed to be replaced at a cost of only $100 less than I paid for the computer. I told them to return it to me. The speakers had captured a lot of dirt due to the very open speaker grills. An air compressor and light air pressure repaired the problem. Their technicians are idiots. When I received the laptop from them I had to put a lot of it back together and there were many broken plastic pieces where the screws went.
I had a similar experience, I got a dell and the mainboard fried within 2 weeks. My HP served me for 5years with no issues, wanted Lenovo but was talked into dell. I regret it and this would be the last time. Next time I'd stick to my choice and not make a marketer sway me.
I stopped buying consumer laptops a long time ago after a Dell 1557 expired within the warranty period. To Dell's credit, they did fix it even though I was in Malaysia and not the UK . It turned out that that laptop had well-documented overheating issues. In addition, the build quality was very poor. I now buy 2nd hand business laptops. I used to buy Lenovo but the latest models are not up to scratch so I have switched back to Dell and I am very happy with the product. I don't think I would ever buy a cheap consumer laptop ever again.
@@valuetainer3437 my current laptop is a Latitude 5480 quad-core. It's got some useful upgrade options and I don't recall it crashing once. It is the perfect weight and size and no overheating issues here in the tropics
hey man, i have dell inspiron 17R 7720 SE. i have a weird issue, I know this laptop has a hybrid nvidia intel GPU for some reason my nvidia GPU is never detected, it only runs on intel graphics, I have tried installing even linux system on my PC to see if that could fix the issue, but the problem is still as it is. ANY HELP FROM YOUR SIDE WOULD BE HIGHLY APPRECIATED. if you can help me solve this issue, and make my GPU work. thanks.
@@mr.q3216 Soon customers will realise that. I bought a Dell laptop for the brand being well known and finished with a garbage device and untrustworthy customer service support. Sorry for people like myself who but Dell because in the past they were synonym of quality, only to discover that you wasted your money and only only went through stress with their awful support, till your warranty finishes and they don't contact you anymore blocking your access to your support case.
In 2017 I made the fatal mistake buying a 5888 Inspiron laptop. Went awfully slow for many years, no proper support, no one replies conclusively to the same issue on their forums. Until my brother advised me to change the regular HD for an SSD, solved the issue, but still, I will never EVER buy a Dell again.
Sorry about your issues. Have had Toshiba, HP, ASUS, and Dell laptops. Best one by far was the Dell. Got it refurbished from their site, only issues after 6 years is low battery life and the touchpad bugs out after a few days of the laptop being on. There were stuttering issues before, but that was a widely documented issue with an update to Windows 10 and dedicated graphics on laptops.
I buy nothing BUT Dell (I don't work for them either, but my company introduced me to my first Dell Latitude laptop in the early 2000's)... Always the best quality. Nothing cheesy. Never had an issue that couldn't be fixed. Their tech support is awesome. Never have to go through 10 layers of automated response to get to a human. One automated question and they route you to a level 1 support tech. I'm on my 3rd Dell laptop in 20 years. My wife is on her 2nd Dell as well. Bought my sister a Dell. Each one respectfully retired to the recycle bin. Latest Inspiron 16 5630 is awesome. What can I say. Sometimes shite happens and you get a lemon. Sorry for your bad experience.
this i'm not so sure of. i'd say low to mid-range laptops generally don't last long even if it's not dell. dell generally makes some pretty resilient stuff, compared to other brands. i mean i have a rugged dell that's been around since 2017 and has no issues. i had 2 latitudes as well, no issues, only a keyboard swap when the keys became really spongy.
She just didnt think about the heat…… i always say…. Get a cooling pad before your laptop gets delivered I’ve seen this so many times… its not a problem with the laptop….
I agree, Dell's customer service - just like HP's is - is terrible. I'm sorry for your daughter. Unbelievable a company responds like this when they know it's a child's computer.
Their consumer support (the one that uses overseas call centers) is terrible. I have hardly anything but good things to say about their ProSupport customer service (the US-based one) which is for business.
Yeah, I am with some of the other posters. I appreciate your personal experience coloring your view of DELL in general, but this can happen with any brand you get. It is a mass produced product and you were just unfortunate. Also, you should have gone with a 3 year warrantee, not just with a Dell, but any laptop brand you get. You mentioned Acer, you need to research their history with quality. Honestly you just seem to be lashing out because you got hit, it's understandable, but this is the normal risk when dealing with laptops, you are not alone. Any brand you choose to switch has a similar review or video as this one, the only thing you really can do is be smart and get the extend warrantee, none of them will honor beyond the length of the protection you chose to get. If you get the 1 year one that's on you.
(whispers) Is it "Acer" or "Asus"? Damn, it's like the whole "Iran/Iraq" thing... Well, whichever it is, I have one of their early 2010's laptops. i3 I believe? Wow, how embarrassing, I don't know it's CPU off the top of my head! Anyway... ---- Edit: It's an Asus U56E. Decent laptop tbh, too bad it's "forgettable" ---- Spec wise, as you would expect. Infact, it's still plenty good here in 2023 tbh. What ISN'T good is the build quality. Snapped screw stalks anyone? How about rubberized plastic surfaces? Guaranteed to do that weird thing involving humidity and turn back into oil!
I had a Dell laptop and am currently shopping for a new one, the last one I bought was a Latitude E5470, I purchased it with 3 years of warranty, in that time the only thing that went wrong on it was the battery/charge system which I had replaced within a few days using the warranty at home service. that computer was purchased in 2016 and it just now bit the dust. at this point instead of getting it repaired, it is just time for an upgrade. when you buy entry-level electronics you get them. Dell has quality products but don't look at the cheapest option and expect the quality of the higher end options
I have a Dell 17" Latitude 7730 and it is without a doubt the best laptop I have ever had! Just because you have had a problem to state what you said is BAD, BAD, BAD! After having had Toshiba, ASUS, Acer, HP & Gigabyte machines in the past, I rate the Dell at 100% the BEST.
Same sh*t here. My $3500+ Dell Precision 7750 died a month after 3 years of manufacturer's warranty. Now I am facing $470 CAD + $52 shipping + taxes. And they Will put in refurbished|repaired MB. Dell crap. Cheaper to buy used MoBo off eBay and fix it myself.
In my house we have 4 Dell laptops, one 10 years old, another 5 years old, another 4 years old and another 2 years old, they all work fine, without problems.
I bought a dell latitude 3520, core i5 11th generation processor chip just bearly over a year ago. I am already having probem getting it to power up. The power port just stopped working. I have changed the power port connector over 4 times. It keeps failing. Don't know what to do
Same here my dell inspiron 15 is having power issues it wont turn on sometimes it will turn on for a second then go back and it can't run any simple games
Dude, I got a Toshiba in 2014. The PC is still running Windows 7 and it is slow to start up. The battery is shot too. Last 30 minutes unplugged until it dies.
That's where you went wrong - you brought a gaming laptop. They're usually models that get the nickname of "toasters". Dell CORPORATE computers are pretty much bulletproof. The latitude series (earlier models especially) designed for business were (can't say for new models - I usually aim for ones that have been round the block a bit, so I know the problems and pitfalls) bulletproof. I've only sold my GEN1 e6410 a few years ago as it just WORKED without fail constantly. Obviously dropped a fresh battery in and an SSD... Even had options such as CPU upgrade... but again, everything else just worked. The e5450 I run now (again, new battery and better SSD put in) running great no issues. Again - a business machine. Gaming laptops are a bit like performance cars - they need more service maintenance to just keep going... Fans, GPUs, CPUs all need a bit more attention than your basic laptop
I had a bad experience with Dell(overheating issues, battery bloating issues) , Hp(reformatted it 3 times even HP doesn’t know what’s wrong - can’t use the touchpad) and Toshiba(kept on giving blue screens after the 3rd year) - the only laptop that outlasted my sister’s relationships and my dad’s job changes and still made it to my graduation is my dad’s thinkpad and my Lenovo ideapad i got for college
consumer grade Dell's are terrible, however their workstations are a completely different story! i can confirm with my Dell Precision M6800 and it's a great laptop considering i'm not a fan of Dell but at least if there's something wrong, it can be easily be fixed unlike their consumer grade laptops especially their modern consumer grade stuff, but i would rather get a used workstation laptop from Dell if i wanted a laptop badly over a consumer grade laptops, i will say all consumer grade laptops are awful and Dell is no exception to issues with consumer grade laptops
Dell latitude e6430. It works almost around the clock. I bought it used in Russia for $136. It's 2024 now. The only problem was with the power supply, you need to take not an ordinary one but a more powerful one and everything will be fine.
Sounds like a bad (burnt) RAM module, which is a common problem of why a laptop would light up but refuse to power on completely. Remove both RAM modules and only test with one of them in the primary RAM slot. If laptop still doesn't turn on, remove that module and test with the second one. Chances are, the laptop will power on with one of them, as it's unlikely for both modules to burn out at once. If a module is found to be faulty, simply order a new one of the same type. P.S. I've got a multitude of Dell laptops that I bought over the last 20 years (most of them used) and none has ever failed. I've taken them apart, upgraded them, etc. and never had an issue. The other brands (HP, Acer, Sony, etc) also have their horror stories from users, so it's not just a Dell thing.
I agree this gentleman and his daughter had the worst experience you could have with Dell. But I have used Dell Laptops for 30 years. I have used others and I would NERVER use any other Laptop. I use it every day 6-8hrs a day. I am a service technician/software programmer and I work in dirty, hot, cold environments. I work outside, on the roofs of buildings, in boiler rooms just as bad as it can get and haven't had a failure or product issue. I carry my machine in a backpack everywhere, planes, trains and automobiles and in the harshest environments, day after day, year after year. I understand this gentleman's pain, I have had similar experiences just with other products. If this was my first experience with a product and was treated like he was I would feel the same way as he has does. I just have had a different experience. I am truly sorry for he and his daughter, it sucks to get a lemon. Best wishes.
@@ArthropodSpidey I searched for "Why you should not buy (brand name) laptops" for all the brands I know and honestly most issues are from lenovo, apple and hp😂..... So I am gonna buy dell tomorrow 😌
Seems like most people are missing the point. Dell puts their name on the product and then takes the legal excuse "Warranty has ended". The is technically correct and you won't likely win any legal case because of this fact. Two weeks or even two months after a warranty ends and the computer dies? Companies test their products to make sure they will last long after the warranty ends, not that it might just make it to then end. There was a time when a company valued their reputation over the legalese of their warranty. That translated into honoring warranty responsibility even after the period ends. As we can see here, many have to concept of this or just believe that would be a foolish corporate move. In the past it was THE right corporate move. You get what you demand and accept. My experience with Dell is that they don't care how they are seen by the public. They advertise heavily and hope that will make people keep buying. I agree with the conclusion made here "Don't buy Dell!" The problem is if not Dell, who? So the real answer is that people should have no loyalty to any vendor until they value their customer. Buy the lowest cost product and take your chances; that is the reality.
May God bless you. I am not a Dell employee and never have been. In fact, the company has not been terribly polite to me either. My experience with Dell laptops is very different than yours. I used them in corporate jobs, in my own home environment, and as an independent computer repairman. I currently own a Precision 4700, a Latitude E5550, and an Inspiron 7573. All over a year old. I regularly buy used Dells and refurbish them for friends. I am sorry your experience was negative. I don't know whether your laptop was dropped, had water spilled on it, had the power jack damaged, was overheated by ingesting dust/lint, or even had liguids spilled into it. It might have been a lemon; but that is very unusual. May you have better luck in the future.
For a gaming laptop I might recommend the Asus REPUBLIC OF GAMERS G15 gaming laptop. The one I have. I’ve had it for almost a year now and still runs great 👍
@@MrGizmo211 yeah, i tried to charge using a USB-C cord that would work but because my computer uses a lot of power it wasn’t enough to charge and it just gave me an charging error message. So I always just use the charger cord that came with it.
You get what you pay for...I'm in IT and we use Dell globally. Compared to my years of experience they are way better then Lenovo and HP. Dell extended warranty plans are the best and service is superior to most. If were me I would have paid for a warranty even though it's broke and then wait two months and call in to say it is not working. They would've replaced any defective part or gave you a working laptop.
Yeah I did that with a used Alienware purchased off EBAY I had BSOD errors. At first I though the EBAY seller sold me a dead laptop. I then extended the warranty on DELL's website and a tech came to my house and fixed the laptop. It's still running now , I'm typing this comment with it. It's a 2017 ALIENWARE 13R3. A 7 yr old latop still running great. I've since done a new OS install from DELL using their OS recovery tool on a fresh SSD, put two new sticks of ram and learned how to repaste it myself. Laptop is awesome. Dell even extended my warranty to 5 yrs in total. I've had 3 dell laptops , all have been good to me. ]It's hard to find a 13in OLED touchscreen 1440p with a gpu these days. That new XPS 15 oled and 4070 looks like a good replacement for me.
I've had nothing but bad experiences with Dell. From customer service to faulty parts, you name it if it can go bad with dell it will. Got my first Dell PC in 2005. I get nothing but horrible products from them every time.
I had a dell 15" (can't remember the model) 7 years ago and it lasted for 4 years (had it repaired twice). I bought a dell XPS13 2 years ago (over US$2,000 in Asia) - have had problems non-stop. I have taken out a 3-year warranty so they will still repair it. It's just annoying that I have to keep calling them and they have to keep coming to replace the motherboard (it's been replaced twice in 1 year 3 months time).
Under the Finnish Consumer Protection Act, sellers are responsible for defects in products for a reasonable time, even after the warranty period has expired. For instance, if a laptop's motherboard fails just two weeks after the warranty ends, the consumer may still have the right to a free repair. This is because high-quality electronics, like laptops, are expected to last several years. If such a defect occurs, the consumer should contact the seller, explain the issue, and reference the Consumer Protection Act to request a remedy. This law ensures consumers are protected against premature failures beyond the warranty period.
Surely you are not telling us, based on one bad experience, not to buy a Dell laptop? That makes no sense. I have been using Dell laptops for 20 years and always recommend them to my clients. No complaints so far!
I have a Dell G3 that is now four years old; I believe it's from 2019. Surprisingly, it's still running smoothly despite heavy use, and I've never encountered any issues with it. Additionally, my Dell laptop from 2013 is still running well. Dell laptops seem to last, even when purchased at an affordable price. It's just bad luck I guess
My 1st desktop was a Dell, I had nothing but issues from day 1, during the first 4 months, I was on the phone with tech support EVERY night. They made me do a complete diagnostic, NOT once, but twice... that's 12 hours each time the computer runs & you cannot get online. And then sometimes I'd call in for help & they would pick up the phone & put me back into a loop waiting for someone else to pick up. After the 4th month, I got so fed up, I called & said I'm done with it & I wanted to send it back, & they said, "you can't it's been more than 3 months". It didn't matter that I had problems from day 1, they didn't care, PLUS the fact that I didn't purchase the 3-year plan. I worked with a guy that has a computer business on the side. He took the tower home & apart he called me back to let me know the reason why I was having trouble. It seems the idiot that put it together, bent a prong when installing the hard drive. I would NEVER buy another Dell & I ALWAYS make sure to tell other people. Then I bought a laptop, a Sony Vaio, LOVED it... so sad Sony doesn't make laptops anymore. Now I have an ASUS & haven't had any problems with it.
I'm agreed, right now update or extend the warranty of a Alienware is imposible! Dell is trying to kill the consumer segment and focus on the enterprise segment
I can't say I agree. Everyone buys a faulty tech product from time to time, and out of the millions of units produced, you're bound to get a bad batch here and there. Take a look at your workplace, your school, anywhere really, what do they have? It will likely be a Dell product. Dell and HP are the highest grossing PC sellers in the US, with Dell on top. On average, most people are satisfied with their Dell purchase
Yes true! Even BMW, Merc, there bound to be one that gives bad customer experience. Although I would expect that large and well known companies which espouse quality products and service should at least replace the motherboard or something for this guy.
so i have owned a dell laptop from 2016 and i've used it almost everyday until 2020 and then i was using it on and off when i got a macbook still works fine also most laptops by dell now have a 2 year warranty.
same with asus. in 12 months died battery and needed some repair on motherboard which was on my expence, but in two years it needs repair again with audio chip, though the laptop still works except for intermittent audio through speakers
One of the main symptoms of the GPU going faulty is not seeing anything on your screen and everything else lights up! You should ALWAYS search for model reviews instead of knocking down a brand because it failed and KIDS abuse and misuse laptops all of the time! The symptom you are noting can happen to any brand of laptops including Mac's which have similar issues with the 2012 & Early 2013 A1398 models.
I will never buy a Dell Laptop again too. I was brand loyal up to now, but my XPS laptop motherboard died after 4 years, and to replace the motherboard is too costly. I hardly used it either.
I have a DELL Inspiron 3520 that I've had for over a year and a half, running Windows 11, sometimes boot to Ubuntu. I haven't had any problems whatsoever. It's running just as well as the first day I used it. The only thing I'd consider a negative is that it didn't come with a big enough hard drive. But I have plenty of external storage, so it's not really an issue. Before this one, I had an HP dm4, which actually still runs fine when I use it. The brand I've owned most is HP, they were always long lasting and good. So far, this is my first Dell, and it's been working beautifully.
Thats why most manufacturers gives 1 year warranty...they know it's crap they are selling. Should they be convinced the quality of their own products are really good,then it would be at least 5-10 year warranty
This is not the case in Europe the legal warranty is for at least two years, and I'd be very surprised if a manufacturer had fun managing two stocks for the same product! You need to ask your elected representatives to change your country's laws to make them more consumer-friendly!
If you guys were closer to me I would have repaired the laptop for you. I have had a few Dell laptops in for repair over the past year. It doesn't need a new motherboard board. The part that needs replacing actually only costs like $2. Even Dell don't do component level repairs they just replace the board. You can be glad its not an Apply haha or they would have quoted you over $700 for the same repair
i buy used Dell's all the time, matter of fact my parents are running two of them right now with upgraded m2 hard drive, bigger battery, new replacement keyboard for ascetics and upgraded to 16gb ram... they are two 5590 laptops.... these things are beasts. the HP laptops were a pain to work on. They wanted entire keyboard to be taken out just to replace hard drive.
bro i was thinking that when i clicked on this video, you would be talking about the charging port like my problem, but nope! entire motherboard!! i actually replaced my dell charging port and it works just fine now, i actually had my dell business laptop for over 1-2 years and its just fine, and i use it A LOT FOR GAMING! so yea, your problem is probably to a specific laptop...
Was sent a Lenovo Chromebook when I started a degree, it's probably the cheapest machine on the market, 3 yrs later after dragging around my property and connecting it to this 12v speaker I built while I build stuff, de-nail recycled timber and generally do physical stuff where it gets knocked dropped and abused all the time it's still going well and has some plastic that resists scratching and scuffing, buy something like that for her!
LOL. I’ve bought 3 Dell laptops over the past 10 years. Each has lasted over 3 years, before I sold them and upgraded to the next. Keep in mind, they were all premium Dell XPS laptops, they are built like tanks. Since this is your first Del laptop, and a really cheap one at that, this issue seems like a one off. If you want extra warranty beyond a year you need to pay for it. You can’t expect coverage after the warranty the period. All of the other manufacturers - HP, Razer, Acer, Apple, etc. are ALL strict on their warranties, and won’t cover even if it’s a day over.
I bought a Dell XPS 13, 12th generation, a few months ago and then all of a sudden the battery crapped out on me and a couple of months later the CPU suddenly just got fried out of nowhere. I was and still am literally sick over it.
Well I grew up building computers out of literal crap from scrap yards, dumpsters, and trash bins... Dell is the only computer I've had work the longest. Dell Dimension E510, Pentium 4 HT 3ghz Prescott, 4gb DDR2 RAM, Windows 10, SSD
I bought a dell G3 3590 and exactly after a year as soon as the warranty was over there was a problem with the hinges and during my usage I did realise the build quality of dell laptops are the worst, since then I preferred other brands over dell.
The issue is consumer-grade laptops (e.g. ultra disposable laptops). 30+ years in the Windows PC and SW dev field. Laptop manufacturers *appear (ahem)* to have two approaches in the last number of years. For true business laptops that are actually shipped in bulk to high volume companies, these laptops are marginally built better and more importantly, supported far better n regards to drivers. MS and laptop manufacturers are loathe to spend money on developers and code. But that cost is mitigated on the business side by fewer models with more in common with each other and high sales to compensate. As for the consumer side, it's strictly a cash grab. I've had Dell, HP, IBM/Lenovo, etc. Same deal overall. There's two ways to play this for retail consumers: buy the non-business machines with all their cute features and marketing and plan on replacing it in 2-3 years (get some sort of warranty of course but you;ll need to budget the extra $$) or buy a friggin' macbook air (M1 or greater, no Intel - 16GB RAM min, 512+ GB if possible) and amortize the cost over 4-6 years.
Do not work on your own Dell laptop too if you can. Wear gloves when you work around the motherboard. I know how to change the hard drive and RAM on them, but wearing gloves help. My motherboard lit up and fried. $350 to fix it, so I scrapped it. It was a nice one too. I was trying to dual boot on different hard drives on it, and it might have overheated. I did learn my lesson, and it was an 8th gen I7, about $750 when we bought it. It was starting to get slow from the hard drive it had. The other one I have now is an 8th gen i5 with 24 GB of RAM. I can still upgrade to Windows 11, but I will try to stay with Windows 10 until end of support. I will try to save to get a gaming laptop for my future job with good graphics for AutoCAD. I think my 8th gen I5 is a tank that my Grandpa inherited to me. Same model as the I7, Inspiron 5570. My next laptop will probably be an ASUS, MSI, or a Lenovo. I have heard good things about those brands.
I work in computer lab in Israel. We sell lots of Dell and Lenovo notebooks with extended warranty for 3 years. I must admit - I would never recommend Dell over ThinkPad. Dell means endless problems with drivers, power supply units with all sorts of non compatible connectors, crazy parts layouts inside and so on and so forth, On the other hand, Dynabook, HP or ASUS are even worse.
The same thing happened to me. I bought Dell xps 15 9570 with core i7-8750. I used it for 11 months and ran to the same issue that you ran to. I was lucky that I sent it back to them and they fix it under the warranty. Only two weeks left in warranty saved me alot 🥰 Thank you almighty God ❤️.
I've only had good experiences with Dell, tbh. I used a Precision M4500 which is now 10 years old for quite some time until I switched to an ATX tower. That Laptop obviously had some mileage, but it worked fine. I later switched to an HP17, was cheap, but turned out to have multiple problems due to bad manufacturing, the USB ports partly didn't work (still don't know why and I did troubleshoot) and it was made out of plastic. The chassis was quite flexible, which caused problems with the M.2 drive and the keyboard fpc connector. Then there were the hinges (which are really sturdy), unfortunately, they broke the plastic around the screws and made the laptop nearly unusable until I repaired that. I'm switching back to a used Dell Precision 3541, although I can say, don't buy cheap laptops. They're cheap for a reason. I find it questionable that you did not troubleshoot the laptop yourself (I guess that's the case, since you did not present any results) and yet make a statement about the quality of the product. There are so many other possible faults aside from the mainboard. Also, gaming laptops aren't sturdier that regular ones, quite on the contrary. They're built to perform decently and look nice. If you're looking for a quality solution, look at latitude or precision (or, if you're clumsy, Rugged). Here's the deal: You have apparently bought many Dell Laptops and have had great experience. Stuff like this happens from time to time. Bad luck. In other countries, you have warranty rights for two years or longer. Just one bad experience doesn't justify such a statement about a whole brand.
I have dell that is running from 17 years and its windows 7 didn't even corrupted at once still running fine with four gigs of ram and 250 gb harddrive
You should have bought the laptop in Europe, where it comes with a 2-year warranty. Otherwise, I'd be surprised if DELL had fun managing two stocks. One with a 12-month programmed obsolescence and the other with 24 months.
