What my honest opinions are regarding their customer service. Getting your old Louis Vuitton repaired can be hard or easy, it’s up to you to choose the route.
Great results though in both cases! I don't have a history with LV and they gave me the third degree interrogation on how I got my bag. It was brutal.They finally agreed to do it, but I was so cheesed off I haven't repaired it yet. I think you're right, they're driven by sales and sales targets rather than service.
Yes the repairs were both great since the same group of people probably repaired all of them. I feel like they are just making up rules as they go just to benefit themselves.
@@americanglamor6238 It seems that way, because they said after making a big deal of me having to prove how I got it (from my mother who is French), in the end they said we will do it but you must replace ALL the vachetta which is not what I had in mind. So they fixed what you asked for? And then did add ons without cost? I'd say they're trying to keep you spending by favourable treatment. It's so boring! Especially as they used to give a lifetime guarantee and fix anything that broke, free of charge. Also I don't want the new hardware it's inferior. Also they said they'd remove the old tags and give me electronic tagging. Which I don't want. I think he was making it up TBH.
No I didn’t have to replace all of the leather. Just what I wanted to replace. I feel like he just wanted to make the most out of you. I’m sure the changing it to microchip is another amount. Maybe I’m wrong. But I’m happy you didn’t go through with it. Get the app and go online if you want it done. So selfish of them when you just want it fixed. For the price we are paying there should be a life time guarantee.
Also to answer your other question, the add ons were emailed to me after the item was already in their possession. Basically they said they had to also replace certain things in order to replace what I wanted replaced. I had to give them the okay. They stated that it would be free of charge.
