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Dynamics 365 Sales Configuration Tutorial 

Lisa Crosbie
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Dynamics 365 Sales has a lot of features out of the box ready to use, but most organisations want to configure and customize it to their own unique requirements or business processes. In this tutorial I take you step by step through 3 of the main types of configurations you can do - adding and removing columns from tables, forms, and views, tailoring the lead to opportunity business process flow, and creating a new table and relationship. If you're interested in doing the MB-210 exam or configuring for your own business, you'll find this helpful.
Contents:
00:00 Introduction
01:36 Environments and Solutions
04:07 Add and remove table columns
17:08 Change the lead to opportunity business process flow
21:15 Create a new table and relationship
29:41 Edit the navigation menu
32:49 Further learning

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8 июл 2024

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Комментарии : 55   
@anilinecta
@anilinecta 9 месяцев назад
Hi Lisa, I am a total beginner to model driven apps and you made me feel like an expert. you are an absolute gem of a person.kudos to you
@LisaCrosbie
@LisaCrosbie 8 месяцев назад
Happy to help!
@amritraj1056
@amritraj1056 2 месяца назад
This is going to build foundation for my MB 210 certification in a month. What a good start I have because of you, Lisa. Thanks !!
@user-eb3bu2wd5h
@user-eb3bu2wd5h 3 месяца назад
I'm thankful for all these tutorials. I was able to understand the components we can configure in Sales Hub since I already learned about Model Driven App from your courses, thank you.
@joaosbrissacloud
@joaosbrissacloud Месяц назад
Wonderful explanation! Congrats Lisa... This will be extremely helpful!😄
@jullianalondon
@jullianalondon Год назад
I really like your videos. They are very useful! Thank you, Lisa!!
@LaConyaMurray
@LaConyaMurray Год назад
Brilliant! Thank you for sharing ❤
@rezakhan1304
@rezakhan1304 8 месяцев назад
Thanks Lisa , excellent presentation.
@bhushanhinduja8732
@bhushanhinduja8732 6 месяцев назад
Thank you for this! Found this really helpful!
@maido8500
@maido8500 5 месяцев назад
Thanks Lisa you made this so easy to understand and very helpful for a beginner. Great video!
@CloudhoundCoUk
@CloudhoundCoUk Год назад
thank yo another excellent presentation.
@irenebentley1446
@irenebentley1446 4 месяца назад
Hi Lisa! You are the best Dynamics Tutorial video there is on youtube. Period. I have listened to a few videos and they are just really complicated. Your videos however, are very simple and straight to the point. So thank you so much. I was wondering if you have a video for adding products, units, families and bundles in Dynamics 365? I could really use your help with this.
@LisaCrosbie
@LisaCrosbie 4 месяца назад
Thank you so much, really appreciate that. I haven't done a video on products, and it's not on my immediate list sorry.
@kidd32888
@kidd32888 3 месяца назад
YOU ARE MY SAVIOR!!
@sanjivpradhan1
@sanjivpradhan1 4 месяца назад
Hi Lisa, I am big fan of your all videos and like to say thank you so much and appreciate the way you design the complete video, Your video is so tightly packed like watching some thriller movie ..I do not go for a single break even some time, All videos are real life scenario and gives good hands-on for fresher like me :) . Looking forward to see some more video in CRM Customer service .
@LisaCrosbie
@LisaCrosbie 4 месяца назад
Oh you made me laugh, CRM like a thriller movie, I love it, thank you!
@pjcoop
@pjcoop 11 месяцев назад
Awesome! thanks.
@PuneetNZ
@PuneetNZ 9 месяцев назад
Great video Lisa. Didn't have clue where to start. I was able to create an instance and modify the Accounts table and Opportunity process within an hour!!
@LisaCrosbie
@LisaCrosbie 8 месяцев назад
Awesome, well done!
@vtanz
@vtanz 4 месяца назад
Thanks for sharing. It's really helpful
@revertisD365
@revertisD365 Год назад
Tks! Great Presention
@CasparRubin
@CasparRubin Месяц назад
Thank you.
@aleclippe6213
@aleclippe6213 Год назад
ERP next! Amazing video!
@LisaCrosbie
@LisaCrosbie Год назад
Thanks - although I will have to learn ERP before I can make a video so that won't be any time soon!
@Bradds68
@Bradds68 4 месяца назад
Great video Lisa, really well presented and informative. I will be Subscribing and checking out your other videos. Many thanks.
@LisaCrosbie
@LisaCrosbie 4 месяца назад
Awesome, thank you!
@belkaaloulwahiba4770
@belkaaloulwahiba4770 Год назад
thank you
@telsonb23
@telsonb23 3 месяца назад
hi Lisa first of all thank you for your input and training, its possible to add a conditional stage in a process? For instant if an opportunity should be a specific point open a new stage and if not continue the regular process
@craigwhitlock3496
@craigwhitlock3496 5 месяцев назад
Really nice and simple explanation! Thank you! Is there a way of setting the Dashboard section as the default home? Not been able to see that yet. Thanks
@ghaithchikhalchabab5676
@ghaithchikhalchabab5676 5 дней назад
If i want to learn Dynamics 365 Sales should I see this video first or "Microsoft Dynamics 365 Sales (CRM): Tutorial for Beginners" first?
@kidd32888
@kidd32888 3 месяца назад
Thanks!
@LisaCrosbie
@LisaCrosbie 3 месяца назад
Wow thank you so much, really appreciate that.
@kidd32888
@kidd32888 3 месяца назад
@@LisaCrosbie Keep up the good work!
@Lykonhold
@Lykonhold Год назад
Great video Lisa! Will there be one for Dynamics marketing anytime soon? :)
@LisaCrosbie
@LisaCrosbie Год назад
Yes, working on it :-)
@rayf8162
@rayf8162 Месяц назад
Hi Lisa, Thank you for your wonderful and amazingly helpful tutorials! As a beginner I am making great progress with 365 sales. A question though, can you advise how can I show the total value for columns in a view? Specifically, I am trying to total the estimated revenue column in a view of all opportunities. Seems this would be a natural requirement for this view but cannot find a clear path to doing this. Any suggestions?? Thanks!
@LisaCrosbie
@LisaCrosbie 15 дней назад
It’s not you, this isn’t something that is as easy to do as you might expect. You can create a rollup column to do this kind of calculation (total of all opportunities for an account) but that doesn’t do the overall total in the grid. Copilot can actually do the calculation so that’s an option now. Otherwise Power BI. There was something on the roadmap that was meant to do this out of the box but I haven’t seen it come through.
@rayf8162
@rayf8162 14 дней назад
@@LisaCrosbie Thank you very much for this insight. Yes, in the interest of time, ultimately engaged a consultant who recommended making a chart and showing both the chart totals and list view of opportunities in the dashboard. Not as clean as I’d hoped. Will circle back to rollup columns when there is time. Credit to you, others have taken note of my navigation skills in Dynamics. Separately, Microsoft is starting to make news on its roadmap to build more AI capability into Dynamics, raising Dynamics profile in competition with SalesForce.
@mikejohns4626
@mikejohns4626 6 месяцев назад
Hi Lisa - 'love your videos! We are considering D365 and I was wondering... can we use this system for payment processing? Thx for your help.
@LisaCrosbie
@LisaCrosbie 6 месяцев назад
Payment processing usually falls under the ERP side of Dynamics 365, you might want to look at the Business Central or F&O apps, rather than this one which is Sales/CRM.
@MrTuckmaster
@MrTuckmaster 4 месяца назад
Excellent video once again, thanks. When I come to save the changes, I keep getting this error message: "Error: We ran into a problem publishing the form. Please try again" . Any suggestions? Many thanks, Andrew
@LisaCrosbie
@LisaCrosbie 4 месяца назад
Mostly that's a temporary error, solved by refreshing your browser or logging out and in again.
@pavans-hk1ol
@pavans-hk1ol Год назад
Hi Lisa, if we delete a columns in table they will permanently go from DB or CRM na we have to choose Remove instead of delete I think in power apps do we have that(remove) button ?
@LisaCrosbie
@LisaCrosbie 11 месяцев назад
If you want to remove columns from a form or a particular app you can delete them from the form while still leaving them in the main database - you just don’t see or use them in your app. If you properly delete a column from the table in Dataverse then it will be deleted from that environment
@andrepenn2996
@andrepenn2996 10 месяцев назад
Nice. How would you customize D365 for a simple invoice?
@LisaCrosbie
@LisaCrosbie 10 месяцев назад
Dynamics 365 Sales actually has its own invoice table and functionality, I just haven't shown it here. If that isn't what you want you could create an invoice table related to the account, and set up the fields you need.
@joshchristie7597
@joshchristie7597 9 месяцев назад
Hi Lisa, Great Video! would you consider doing a similar one which edits the dynamics 365 Dashboard?
@LisaCrosbie
@LisaCrosbie 8 месяцев назад
I'm not likely to do that video because it's becoming a less used feature (new out of the box dashboards and more emphasis on grids and Power BI and Copilot as reporting options) but I have done a section on it in my model driven apps tutorial here - Chapter 10 - concepts are the same for Dynamics 365 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-LIC8DFW8fOE.htmlsi=G2DEOgFlcOACbb3d
@lecf08
@lecf08 11 месяцев назад
Hi Lisa, I'm unable to find Opportunities. I'm checking online for this issue but nothing so far... What's your advice?
@LisaCrosbie
@LisaCrosbie 11 месяцев назад
Are you in the app called “Sales Hub” as shown in the video here. If so and you can’t see it, is it possible your organisation has customised and removed or renamed it?
@noisyboy87
@noisyboy87 Год назад
Love your videos! How much do you pay for Dynamics at of interest.
@LisaCrosbie
@LisaCrosbie Год назад
The licensing for Sales Enterprise is USD$130/user/month
@noisyboy87
@noisyboy87 Год назад
@@LisaCrosbie Thanks, is that the only add-on you use for demos or do you have all the other licenses?
@elainewinterbottom8304
@elainewinterbottom8304 5 месяцев назад
I am a complete beginner, i do not even know how to get Dynamic 365 sales onto my computer to try out the free trial period - How do i do this? and what plan should we be using?
@LisaCrosbie
@LisaCrosbie 5 месяцев назад
Just go to trials.dynamics.com, select Sales, and sign in with your work account and you'll have a free trial. Here's my video demo of it ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ojKDx9scd9E.html
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