I got heat again! Had to remove the case using the "not so preferred way", which would have been a real PITA had it not been for the video! Well Done, Sir, Well Done!
This company is "Old School" Customer Service oriented. I actually have an older unit than shown on the video. Went to the Company website and obtained the phone number. Called in an actually spoke to Paul (The Guy in the Video). Paul knew my heater very well. This Guy is legit! Very customer focused and genuinely concerned with your issue.
I was about to throw away mine, I'm so glad I searched for this help thinking I wouldn't find it since my heather is old but surprise surprise, here you are teaching us how to clean our eden pure heather, Thank you so so much!!!! I have heather for a longer time!.
