Please check out my recent video on Call Center English ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html Maybe the customers needed to be angrier??? Let me know what you think! Steve
@𝐄𝐅𝐑𝐈𝐄𝐋 𝐍𝐀𝐘𝐍 Please check out my recent video on Call Center English ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html Let me know what you think! Steve
It really dosen't matter, if you say 'try' or 'do'', 'may' or 'can' etc. What matters is if you acknowledge the customer's key stressed words, Like " installing LYNIX and WINDOWS, can be tricky, i'll do/ try my best to help you" Call center QA's & TL's tend to hyper focus on the minnor points in english sentence construction, and penalise workers for the wrong thing. The important stuff is acknowledging issues and emotion, to get the customer to trust you to solve their problems'.
What's missing is passive aggressive behavior, demands to speak to the manager NOW, legal action threats, mocking the pronunciation of a non-native English speaker working for some third-party contact center dealing with a major company's issues, pure insults and constant remarks on how unhelpful the service has been. Apart from that, everything is just perfect.
These are actually really helpful signs to show how the customer is feeling. If you name their pain and ask why they feel that way, you have an opportunity to get a very satisfied customer, but you need to take ownership and use the tools you have to resolve or at least progress their issue. If you stay close to the script and dont acknowledge the pain points, or take it personaly and engage in an argument you and the customer are going to have a tough time.
@@SingleStepEnglish i suggest you to make a video about dealing with irate Customers, that would be more helpful. or do you already had one? I'll check it.
@@SingleStepEnglish actually, there are a lot of different things, such as, you have to write information about the costumer, like email address, full name, phone number and people don't get use to be kind always most part of the calls people is too moody. Finally people usually talk pretty fast and use a lot of contractions while talk:c
@@SingleStepEnglish It isn't the contractions actually, more than that maybe is harder to understand the context after saying a lot of contractions, so the contractions doesn't help too much to get the context
Thank you for this information! I am thinking about making another video for Call Centers. What do you think should be in a new video? Some difficult contractions and angry customers? ;-)
@Genesis Villalva ¡Mi placer! Estoy muy feliz de que disfrutes de mis lecciones de juego de roles. My pleasure! I am very happy you enjoy my role play lessons.
@Genesis Villalva Here is the link for the most recent video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html I hope you enjoy it! Steve
@Neto Campero Here is the link for the recent video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html Let me know what you think! Steve
Thank you for your comments and suggestion. Please let me know what you think about this video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html
Sir, I have some topics, Could you please make a video about these topics? (if you like only) 1)getting (People are using different ways ) In my case, by experience only I can use 'getting ' to some extent. 1)thereby 2)therein 3)thereof 4)wherein 5)whereby 6)hereby 7)inwhich 8)towhich
@Mohamed Mifras Thank you very much for those suggestions! I will put them on my list for videos to make. For getting, are you thinking about the different uses? ie. getting to know you; getting by; getting good at, etc.
@@SingleStepEnglish Sir, In getting usage some people use getting in different situations. But I don't have idea about this . 1)How are you getting home tonight? 2)I am getting old. 3)It's getting hotter 4)I am getting old. 5)It's getting hotter. 6)By the time they reached the house they were getting hungry. 7)I'm getting tired of all this nonsense. 8)My mother's getting old and needs looking after. 9)I think I see what you're getting at. I agree. 10)This rain really getting me down 11)He's getting dinner tonight
You're welcome, Maria. I am so glad it was helpful. Please some of my other call center videos. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html
You're welcome. Please have a look at this video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html Also, I have a call center playlist. Actually, I am currently making a new video with some very angry customers. ;-)
Hoping for this kind of call conversation in call center, but mostly customers in call center are talking fast and irate not exactly like this, maybe some.
Gracias por tu comentario. Me doy cuenta de que los clientes a menudo hablan muy rápido. Muy a menudo, se sienten frustrados o enojados. Este video fue pensado para una introducción al trabajo en un centro de llamadas. Espero que puedas entender mi español básico.
@Robert Konsam So glad you enjoyed it! Please check out my most recent call center role play video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-YqPOQLH_Evw.html
Thank you so much! Please check out my other call center videos. ru-vid.com/group/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS Let me know if you have any question.
Hi my sir, Could you please tell me how does it come? What are differences ? Can we use in same situations?when should I use these 2 phrases What about in spoken and written? 1)As far as I know he is a good person 2)as I know he is a good person 3)as far as I know he won't come to school tomorrow 4)as I know he won't come to school tomorrow. 5)as far as I know his wedding is tomorrow 6)as I know, his wedding day is tomorrow. 7)as far as I know I don't much about that shop? 8)as I know I don't much about that shop?
As far as I know is more of a spoken expression. We use it to give facts and figures. As far as I know, grass is green. As far as I know, the population of Sri Lanka is 21 million people. In your examples, if you use 'as far as I know' for 1) As far as I know, he is a good person. This would give the feeling that the person is questionable. People may think this person is not someone you can trust. But, then, you say....as far as I know, he is a good person. If you want a simpler sentence, trying using this: I heard he is a good person. OR... I've heard he is a good person. That sentence would be more positive. 3) This sentence may be easier. As far as I know, he will be absent from school tomorrow. 5) As far as I know, his wedding is tomorrow. (But maybe nobody has seen him for a week!). This means there is a chance he will not have a wedding tomorrow. Also, for 7) you should not use both 'as far as I know' with a negative statement such as I don't know much. One way to change 7) could be: Actually, I don't know much about that shop. Again, great questions! I hope these explanations help.
@@SingleStepEnglish thank you so much your beautiful explanation. If you don't mind, could you please uplod the video on your RU-vid channel About this topic? Long sentences short ; (Differences and which situations )
@@SingleStepEnglish sir, If you don't mind Could you please tell me these meanings in a nut shell? 1)As far as I know 2)as I know Then I can get ideas from the subjects .
I've got a job at a call centre and I start in a few weeks if I don't get another job before then and I'm really nervous about it and at times I'm wondering and wondering if I'll manage it
I am sure you will do just fine! Please watch my playlist of Call Center English videos and practice the role plays. ru-vid.com/group/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS If you have any questions, please let me know. Good luck! Steve
Sir, Could you please tell me are these Sentences grammatically correct? Can we say in these ways? 1)I want to buy a book from Ben's book shop. 2)I want to buy a book in Ben's book shop. 3)I want to buy a book at Ben's book shop. 4)I bought a book from Ben's book shop. 5)I bought a book in Ben's book shop 6)I bought a book at Ben's book shop Online 7)I bought a book online 8)I bought a book via amazon. 9)I bought a book through amazon. 10)I bought a book on amazon.
The main difference in these sentences is between the words FROM and AT. If you bought a book from Ben's book store, then you could have bought it at the store on the internet. But, if you bought a book at Ben's book store, you went to the store and bought the book. We would not say....I bought a book IN Ben's book store. However, you could use this for present tense. A: (On the telephone) Where are you, Mohamed? You: I'm buying a book in Ben's book store. 4). 5). 6) Follow the same rule as above. 7) That sentence is fine. 8) You can use VIA, but it is not so common in spoken language. I feel that we use it more for written communication. However, you will hear people use VIA to talk about travel. She flew to Los Angeles via Chicago. Also, you could day....She flew to Los Angeles through Chicago. 9) You can say THROUGH. However, the nuance is that finding the book or product was difficult. A: Mohamed, where did you get that new jacket? You: Oh, I ordered it through Amazon. 10) You can say ON Amazon. This means you bought the book on Amazon's website. For past tense, you can say....I bought a book from Amazon. I hope that helps! By the way, is Amazon popular in Sri Lanka?
@@SingleStepEnglish thank you so much sir. Thank you so much for your beautiful explanation. Yes sir , amazan is famous in India. But as a Sri Lankan we know about the amazon.
It is a good video but i work at tmobile and I only receive call from angry customers for the bill and the internet issues and sometimes they can not make or receive calls
@karen. Thank you very much for that information. Sorry that you only receive calls from angry customers. I'll try to make another video using some of these customer problems.
@Algenis Morillo Here is the link for the most recent video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html I hope you enjoy it! Steve
@Flores Jafeth Here is the link for the most recent video. Aquí está el enlace del video más reciente. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html I hope you enjoy it! Steve
@@SingleStepEnglish Antes de la entrevista dijeron que para este trabajo tenias que ser muy fluido y hablar inglés muy avanzado , olvidense de hablar español etc, y me salí de la entreveista xd. Mi inglés no es muy avanzado hablando, aunque si entiendo el 90% del inglés que escucho, pero bueno será cuestión de estudiar y practicar conversaciones con personas :/
¡Haz un plan que te ayude a alcanzar ese nivel! Fíjate metas a corto plazo para mejorar. Así ayudo a mis estudiantes universitarios. Puedo responder cualquier pregunta que pueda tener.
Hi my sir , Could you please tell me? can we use bothways? Are these Sentences grammatically correct? In spoken and written In this case what is common? 1)I'm going to a wedding 2)I'm going for a wedding 3)I'm going for the foot ball match 4)I'm going to the football match 5)I'm going for a movie 6)I'm going to a movie 7)I'm going for a party 8)I'm going to a party 9)I want to go for the wedding 10)I want to go for paying the football 11)I want to go for play the football 12)I want to go for a party 13)I want to go for a function
Hi Mohamed, Thank you for the excellent questions. I will attempt to answer each one below. 1)I'm going to a wedding This sentence is perfectly fine. 2)I'm going for a wedding You can say this, but the question someone asked you will likely be: Why are you going to _________ (name of place)? Therefore, you use FOR because you are giving the reason why you are traveling to that place. 3)I'm going for the foot ball match 4)I'm going to the football match Same situation as above. It is very common to use 4) TO the football match. 3) Question: Why are you going to England? You say: I'm going for the football match between Man U and Liverpool. 5)I'm going for a movie 6)I'm going to a movie In this case, you would not say 5) going FOR a movie. See my recent video for the difference between going to A movie and THE movie. 7)I'm going for a party 8)I'm going to a party Same conditions as 1) and 2) above. 9)I want to go for the wedding If the distance is very far or perhaps dangerous, you can use this sentence. 10)I want to go for playing the football It is more common to say....I want to go there to play football. 11)I want to go for play the football Better to use the above example I gave. .I want to go there to play football. 12)I want to go for a party It is more common to say....I want to go to the party since parties are specific information. 13)I want to go for a function You can use this sentence, however it would be more common to say the name of the function. For example, the wedding, the graduation ceremony. I want to go to the wedding in Colombo.. I want to go the graduation ceremony in Negombo. I hope that helps! Steve
@@SingleStepEnglish ok. Ok sir. Actually sir in 2019 i was also trying for this job everything was ok but that time i wasn't so confident about my speaking so didn't join😔
Please check out my recent video on Call Center English ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html Let me know what you think! Steve
Please check out my recent video on Call Center English ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html Let me know what you think! Steve
That is very sad to read. I am sorry that you are unable to show empathy for people (other human beings) at your job. Perhaps this is the problem with customer service these days?
The agent often asks, May I help you? However, a customer can also ask the agent, Could you help me, please? Please let me know if you have other questions and good luck with your job!
@Yeferson renteria castillo Here is the link for the most recent video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html I hope you enjoy it! Steve
@Juan Vanegas Here is the link for the most recent video. Aquí está el enlace del video más reciente. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JsVOye5Nj2s.html I hope you enjoy it! Steve
I just quit my call center job, if you have any other options don't do this to yourself. The conversations in the video are very robotic, reality is very different from what is portrayed in this video.
Thank you for your opinion. Please keep in mind that my channel is for second language learners. I hope to release a more advanced video in the future.
But in reality foreigners custumer don't speak normally as shown in these video foreigners accent is totally different from our accent foreigners always speaking very fastly if they speak normally just like this video I'm sure bpo work will be very easy
