EPIC filters may be OK, but their service is CRAP! Orders take over a month to arrive and only after emailing back and forth and begging for them to dispatch it. I ordered three filters from them recently, weeks later, nothing. When I contacted them, they said it was "lost in the mail". Problem with that is that I never even got an email confirmation of shipment, so not sure how it "got lost". Then I get an email confirmation for one filter dispatch when I paid for three. I go back to them and tell them that I actually ordered three and could they just dispatch my three filters and this is the response I got: We cannot provide nor confirm the exact time frame or exact items, but we are doing our best to make sure that your order will be shipped out altogether as fast as we can. I wouldn't recommend.
Hey Nona, We are truly sorry to hear that you've had a bad experience with receiving your replacement filters. We are not a large company, just a small team of under 10 people. Global logistics delays and rapid growth have really been hurting us and sometimes we can only get things in stock so fast. If you'd like to refund or return anything we'd be more than happy to take care of that for you!
Well, Epic Smart Shield is not so cheap anymore, and it's currently OUT OF STOCK. Global logistic delays? That can only mean one thing - CHYANNNAAAHH!!! Ugh. Haven't you guys heard about de-globalization, re-shoring, moving to Mexico/US/Canada, or Vietnam or India? P.S., I was looking to get one of your refrigerator filters, but as it was out of stock, I ended up buying a Watrerdrop filter instead.
