Update! I did receive a partial refund however I made a replacement order for the same amount to get a new canvas once it’s out of production. If you have an Ever Moment painting in your stash that you haven’t opened give it a quick check !
Yes, I have ordered from Ever Moment a lot (20+ orders), including a custom. Never had any problems with glue and canvas. I am surprised they just did the partial refund and didn't send a new canvas.
They mentioned they tried a new glue so if you ordered recently be sure to check ! We had another conversation and they just charged me what I was refunded for a new canvas! They are just waiting for it to come out of production
I've learned the hard way never to accept when an aliexpress seller asks you to close your dispute. It means you can't file another on that item if they don't follow through with their promise. Even if they said it in a direct message to you =( You're better off letting Aliexpress handle it and get you the refund. I'm so sorry this happened to you but thank you SO much for showing it.
I just think of people with their stash and if you didn’t unbox and check it for a while you wouldn’t be able to replace it and it could be pretty upsetting to loose that money and potentially that image
Yes they were helpful and it all turned out - for me that really goes a long way. Thanks for subscribing! I love getting to talk to fellow Canadians 🇨🇦 I absolutely love BC
This happened to me as well. They had an issue with glue for awhile. Apparently they are switching to poured glue soon. They offered me a partial refund and I’ve opted to wait until they’ve switched to the poured glue
Oh that’s so good to know - poured glue is so much better! No river stress. My new package was delivered yesterday I just have to find time to do the unboxing . Fingers crossed this one is okay :)
They will be sending a new one to me. A lot of the glue came off the canvas and went onto the cover so the canvas wasn’t sticky at all in that spot. I’m sure there are ways to fix it but I’m happy they are sending a new one :)
I had had a terrible experience with 2 companies, using the same picture for the custom. Someone recommended Ever Moment and told me to send a comment explaining what I wanted. I had good communication and received a very good mock- up, and it was 20x20 inches and cheaper than the previous two that were 16x16". I am very pleased.
@@marlenemednansky7503 I’m so happy you were able to get the custom you wanted! I will be sure to stick to Ever Moment once I decide on a custom :) thanks so much!
