The preview feature that I am discussing in this video is something that a lot of us have been waiting for! I am super excited that it's finally here, and I think this will be a game changer for service organizations! If you are familiar with Dynamics 365 Customer Service, than you most likely have seen the Copilot for agents that lives inside of Dynamics 365 Customer Service. This Copilot helps agents resolve cases and answer questions when they are talking to customers. Up until now, we weren't able to extend any functionality to the agent Copilot, but this will change with this preview feature!
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5 сен 2024
