Fair Value and Good Customer Outcomes 

The FCA have focused on consumer duty since it came into force on July 31st 2023. Whilst some of the guidance remains unclear, it is apparent that insurance firms need to make sure they have implemented Consumer Duty, and that their products are indeed delivering Fair Value to customers.
Learning Objectives
At the end of this session, delegates will be able to:
- Summarise Consumer Duty
- Describe the importance of fair value
- Explain the importance of Management Information - good quality MI will allow the board of a firm to make informed decisions regarding the quality of its products and services, and thus, comply with the firm’s obligations under the Duty.