Fix Hik-Connect Errors | Network Issues | Device offline | Connection failed

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Learn how to fix the Hik-Connect Errors. Connection failed message and problems related to the network. To fix the problem you can check if the Hik-connect is enabled, check the network configuration, router rules and restart the router. Watch this video to see the details.
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2 янв 2023

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Комментарии : 28

@user-ii6hy6ff5x 4 месяца назад

Very helpful. Thank you!

@securitydiscounter9042 Год назад

Great Video! Calm and complete. Thank you very much.

@bestsecuritydevices Год назад

You're very welcome!

@dsulkowski Год назад

Thank you, full and comprehensive, . I solved my issue.

@gangasaju3273 Год назад

Fantastic video very helpful I jus fixed my system thank u 🙏🏾

@learnblueiris Год назад

Very helpful! Thanks for the video.

@bestsecuritydevices Год назад

Glad it was helpful!

@dhanishahamed8902 Месяц назад

It really worked thanks man

@MrSpyster 3 месяца назад

I found the problem..I bought Hik Connect

@chodge8366 Год назад

everything was fine until that Hik Connect 5 was introduced

@kxronaldo3002 Год назад

Still doesn’t work for me, I have one camera plugged in showing live view but can’t connect to app

@mannyrodriguez2455 9 месяцев назад

Hi i have a problem. I had my old phone number connected to my account and when i switched phone numbers and phone i was told i had to unbind my account but not sure how to do it because i can only monitor my cameras on wifi at home and i can see my cameras when I’m on my cellular data away from home. Please help.

@kayberry6292 10 месяцев назад

Thank you - this is very useful. But it hasn't yet cured an "offline" error I get from Hik-Connect on my Samsung phone when I try to view three of my six Hik POE cameras. The other three cams display fine and all six are set up in the same way with the same passwords. When I check in my browser interface, it reports that the 'missing' three cams are all online to Hik-Connect so why would Hk-Connect be reporting an error? The message samples on about only being able to view video if my phone is on the same LAN as the camera, which it definitely is. So is this a Hik-Connect bug?

@stevewilson397 10 месяцев назад

same issue

@kayberry6292 10 месяцев назад

@@stevewilson397 Same phone?

@ivanapavic5365 6 месяцев назад

@@kayberry6292 Are you sure you writed the correct small S/N? You can see that on device label sticker. Or just ignore last 4 letters from the long S/N and copy the last 8 numbers and one letter before numbers. That worked for me.

@kayberry6292 6 месяцев назад

@@stevewilson397 - I haven't seen this problem lately so maybe Hikvision fixed it? I didn't change anything.

@user-dg8hx8uz5p Год назад

Hello, my playback function only allows me to view the camera's history within the last five hours. Has anyone encountered the same issues. Any help would be greatly appreciated. Thank You.

@kladzen 8 месяцев назад

i have issues getting hikvision platform access to work, i have "online" status in registrations status, but on phone, i get cannot connect all the time, regardless of what i do

@h4rd214 7 месяцев назад

did u find a fix to it? please help me, i have the same issue

@mission1627 26 дней назад

Hello, Everything was working over my phone till we reset the router and now it’s offline .. any advice the steps to get back online please

@bestsecuritydevices 23 дня назад

It’s probably related to port forwarding rules you had in the router and now it’s gone. Just check that and recreate the rules (if that’s the case).

@bereal2756 2 месяца назад

How can I use it without network ?? I want to use it without network.

@manfredaurelio2967 Год назад

I cant playback videos in the app. Please help.

@bestsecuritydevices Год назад

It could be dozens of different problems, unfortunately I can't individually help. Please just Google about the problem and the messages and errors you see when trying to playback.