Protect your home from water damage and leaks with the Flo by Moen Smart Water Shutoff, the all-in-one security system for your home water. Learn more at www.moen.com/flo.
I'm about to install a Flo valve in my home. What kind of grease should I use on the connection O-rings? I want to be sure I don't use the wrong type of grease and ruin them.
Why are the product unions and male fittings made of plastic? A majority of my house is made of copper (strong pipes and fittings); concerned this device would be the fail point due to it being the only plastic in the system. Can someone at Moen-Flo further explain?
Hello Pete and thank you for your interest in Moen products. The Flo Smart Water Monitor & Shutoff includes brass tailpiece fittings and plastic union nuts. The Flo Shutoff is rated for a maximum continuous pressure of 175 psi. The union nuts are for securing the Flo Shutoff to the homes piping and plastic union nuts have beneficial qualities including resistance to corrosion. For pre-purchase, installation, and warranty assistance for the Flo Smart Water Monitor & Shutoff, please contact Moen Smart Water Support directly at 1-844-633-8356.
Hello Goochesmom. The Moen Smart Water Monitor & Shutoff device after being installed goes into a Learning Mode, where takes approximately 7-10 days to learn the home’s water habits. The following link will provide you with additional information on the Moen Smart Water Monitor & Shutoff device: solutions.moen.com/Smart_Water_Security_Products/Help_Center/Flo_Smart_Water_Monitor_and_Shutoff
So far I’ve had 2 of these units die on me after only 24 hours. Moen support has been great but I have no explanation as to why I’ve have 2 of them stop working and completely lock up
Hello John. We are sorry to hear of the difficulty you have been experiencing with your Moen Smart Water Monitor & Shutoff. We can see that you spoke with someone earlier today after installing the latest replacement sent to you. We are sorry for the continued issues you have experienced and we appreciate you working with us under the product warranty. Should you require further assistance, please contact us at 1-844-633-8356. Our Smart Water team is available Monday through Friday from 8:00 am - 8:00 pm Eastern Time and on Saturdays from 11:00 am - 8:00 pm Eastern Time.
Good morning. You must have WI-FI for this unit to work. If you have further questions, please reach out to our technical team at: Flo by Moen Support: Email: Support@meetflo.com (844) MEET-FLO ; (844) 633-8356Available during the hours of: Monday-Friday 5:00am-4:00pm PST, Saturday 6:30am-3:00pm PST Closed on all Nationally Observed Holidays
@@moenfaucets Why didn't you answer the question? Can Flo be installed into 1/2" copper pipe? I'm guessing the answer is 'no' because in the 3/4" Flo instructions it would've mentioned to use reducer couplings.
did you ever find an answer to this? I have the same question. The only accessible location I can install is in an area where the pipe has already been reduced from 3/4" to 1/2". I'm thinking I could install a pair of reducers on either side.
@@RobertBuchanan1 In BobsPlumbingVideos, "Flo by moen install", the inlet to the Moen is 3/4" but for the outflow from the Moen he reduces from 3/4" to 1/2" and it operated okay. However, it's best to call Moen technical department because even if it can be installed with 3/4" to 1/2" reducers, will programming the unit allow that? Also, see some poor reviews where it failed after the 1 year warranty and Moen won't repair it, instead tells people to purchase another unit.
