If you Google those campaign numbers and you look in my library will see exactly what ones they cover 2013 - 2017 Contact your local dealership give them your VIN number let them run it and see if the campaign is available on your vehicle
@@danlevesque5437 the ball joints started seizing and actually cracking the knuckle. Due to no flex when going over uneven terrain,(I.e. potholes, speed bumps, etc.) there are certain models not affected. There’s a couple different recalls. Some are built with bushings instead of ball joints. Some have one of each due to replacement of cracked knuckle.
The 2016 Explorer Sport has the exact same setup. I took my car to Firestone today to install my winter tires and align all 4 wheels. They didn't know how to make the adjustment. I ended up leaving with only a front aligned because I believe they didn't set the computer up correctly and choose the police interceptor when they programmed the alignment computer. I only say that because the sport closely mimics the interceptor. They printed the picture of the diagram with old school design and told me to ask Ford why my vehicle doesn't have the toe adjustment bar in the rear. I knew this had to be on RU-vid and I will be sure to show the boys at Firestone your video after I take it to Ford complete the service. Best part, I got my tires installed and front alignment for free.
Thank you for the information. This should be shared with shops when doing alignments. I had to explain this to the knuckle head at the Tires Plus and he told me it was impossible to align the rear of my vehicle. I will only be taking my explorer to Ford for alignments moving forward.
These new toe links look like they will easily be knocked out of adjustment compared to the original positive lock design. I can't tell from the video if the ends of the metal tubes in the bushings are serrated to "bite" into the links. I think Ford should have come out with a beefier turnbuckle setup if fracturing is the problem. I am impressed with that remote screen on the alignment machine. That makes life easier when making rear suspension adjustments on todays multi-link rear suspensions.
They do get knocked out of alignment. All. The. Time. I work at a Ford dealership, and there’s been a good couple times when I’ve had vehicles come back, even though I set the toe to spec during the alignment. This recall is absolutely ridiculous. This is not safe
@@theknight45videos I am getting new tires at my expense with less than half the expected mileage on the tires being replaced....Oh and I found out about this when I almost hydroplaned into an oncoming semi.
Local dealer yorks called me in three years in a row for the toe links and never changed them at all. I marked the link, and not only was it not changed to the new one, but it was not changed at all.
Next they'll have you replace the rear knuckle to make the joint solid so you can install cam bolts. It would be much easier to adjust with cam bolts. The first one I did I had it jacked up and held the wheels in position while another tech snugged the bolts down like you said.
I never brought my 2013 explorer in for the toe link recall. What I did instead was buy Steeda adjustable links and independent alignment shop. I honestly would never bring it to the dealer even for recall work. The Steeda toe links are much beefier than any stock design as well. Do it once right and never think about it again.
So this is the problem with you taking this upon yourself instead of letting them address the situation The reason for the toe link recall was not just to replace the two links it was to inspect the bushing in the knuckle to make sure it was free because they are binding up and it's causing the knuckle to crack
@@FordBossMe that's fair but I inspected it myself. Honestly if there was knuckle damage, I probably would still replace it myself out of pocket to avoid the dealership. I heard some people waiting months to get theirs back.
@@icyhotmike I'm only giving you the facts and I understand you have your reasons but at the end of the day it's my job to educate people and let them know what the consequences of things can be when they take things into their own hands that's all no hard feelings not saying you did anything wrong but I have to tell you the downside to it
@@icyhotmike Waiting months? Huh? You mean it was in the shop for months? or just waited months for the new parts so it could be scheduled and done? I made an appointment. They ordered the parts (for several recalls). I dropped it off the evening before, and they did several services and I picked it up in the afternoon. I must not understand what you're saying.
@@FordBossMe Exactly! 20s62 recall was out before I bought my 2015 but the previous owner never had it done. The day after I bought it, the VERY next day, 21s32 came out. I too blew it off. Then I bought 4 new tires and wanted a 4 wheel alignment but they couldn't do the rear toe because they were frozen. So my procrastination only hurt me!
taking my '14 XLT in tomorrow. I've heard the issue can cause a certain clunking noise, and ive experienced something like that a lot. However it seems more to be coming from the front. Been doing it for like a year now though and i havent experienced any problems with it so who knows lol. Things at 152k and still kickin. Ppl love to shit on explorers and i understand why, but mine has been nothing but reliable.
I had the toe link in my automobile recalled. The car was misaligned when it was finished, but this misalignment was permanent. Ford is unwilling to investigate this problem. I suppose it's because they are aware of the issue and don't want to address it. I took it to a different shop for alignment, but the results were essentially the same, so I presume it will never be perfect because the materials appear different.
You have to fight them on this. Had to get ford Corp involved. I went through 4 new tires only on the rear. The alignment was so bad it felt like I was about to hydropain off the road when it rained. I took the car back so many times and all the services reps acted like I was crazy. Mine is finally fixed. It was such a headache. I don't take my car to that dealer anymore and I will never buy another ford.
I’m going through the same thing now with a 2015 explorer. I hit a bump on the highway doing 80 and ended up in the lane to the right of me. I will be replacing the toe link bar with an adjustable one from rock auto.
I had the recall done a while back on my 2011 Explorer and they’ve been hounding me to bring it back in for the new toe link recall. Hopefully it’s a better recall than the door latch one on my F150.
Do you happen to know if the police interceptors utility's are effected by this recall? I called a Ford dealership & was told not to perform the recall. I'm thinking it may have heavier duty suspension already it is a 2017. Thanks.
I just had mine done on my 13 Explorer. Now I have to align it because the dealer either didn’t do it or didn’t care about getting it right. Fortunately I work at a Chrysler dealer so it will be right when it’s done. And yes it was perfect when I brought it in!
@@YTimCN DO NOT DO THIS RECALL. If you are concerned about your toe links corroding there are aftermarket toe links that run about $550 a pair installed with alignment. Beats the hell out of what I am doing which is paying for the aftermarket links and $1,200 for a set of tires because the recall replacement toe links are JUNK!
Thanks for the video. Now I understand why my mech couldn't do it. This is a ridiculous design, in my opinion. I just ordered a doorman adjustable rear toe link to install it. My Ford Service did the recall and the alignment. And they misaligned the steering wheel. The next day, I went to get it fixed, but they ruined it even more. 2014 Limited here.
I've had an issue with 2 mechanics both telling me they can not do an alignment because of the new solid piece....unreal...how do I even know if my local ford dealership can align it properly.....
If I feel like it's going to stop and it's going to keep finding I quit immediately and I asked for more time through sssc and then I heat the piss out of it and take the bolts out
I have a appointment this coming Friday at a authorized Ford dealership for these recalls 20s62 and 21s32. The only reason I even knew about these recalls is because I bought 4 news tires and wanted a 4 wheel alignment from Town Fair Tire. They couldn't adjust the rear toe because they were frozen.
@Ford Boss Me So I had it at the Ford dealership Friday morning for this work of the recalls, but when I put my VIN number in on the NHTSA website, it shows 21s32 was done, but 20s62 still needs to be done... How is that possible when they are related?
@@justmeinnh2 At one point, they did not have the parts to service all vehicles so they had the vehicles brought in and only did an inspection, optionally replace the bolt. Check your receipt to see what they mentioned doing, because if they specifically replaced the toe link it should be on the receipt as a part put on.
@@stinkycheese804 They replaced both rear toe links... I also demanded a 4 wheel alignment, and not just a alignment to the front wheels! They did it all under the recalls. That's respectful to the customer, so they will get me back for service!
@@justmeinnh2 As long as they did a Good Job, great. Personally, my front wheels are aligned fine and I don't want the shop touching them, rather if they do the job correctly, can just align the rear to the already correct front wheels. If I let them touch the front wheels, it's just another opportunity for them to screw something up. Granted, my Explorer is not old enough nor enough miles to have drifted out of front alignment from suspension wear, and pretty sure no potholes have caused damage either because it still drives good and the tires are wearing evenly.
I just had mine done they had my 2012 explorer 3.5 for a week picked it up on a Friday drove to NY from md 700 miles round trip. Tues morning went back to the dealer to drop off because both tires were down to the metal. They said they did the alignment. They still have my truck and it's been a week they said they will replace the rear tires and try to do another alignment. All it will take is a pot hole to knock the alignment off. I have ordered the old tow links from rock auto to have my mechanic replace what Ford put on and go back to the old setup and parts were only 60 for both. My truck will never see a ford dealer again. I went in to fix a recall and come out with a oil leak and truck cutting tires never again.
Ok my explorer been in the shop for 2 weeks now for them to try and figure out how to get it aligned right. I am about to call and get my truck back to get the old part put back on. They could of gave me a loaner but they didnt.
I think I'm getting to end up doing the same thing... Let Ford put on their cheap garbage to satisfy the recall and NHTSA, and have my mechanic put on quality parts and do another alignment! Have to wonder if complaining about the shoddy recall replacement parts to NHTSA would do anything... 🤔
@@justmeinnh2 so I picked up my truck Monday drove in Baltimore all week now the truck drives funny I took it to my mechanic this morning and I am sitting here waiting because he said the alightment is off in the rear due to hitting to many potholes so he is putting on the new tow links now. So it took a week to knock the truck out of alignment. I have also noticed that alot of places are sold out of the rear tow links and Amazon went from 38 to 51 dollars for the part now. Yall better get them now before they are all sold out because most places it's a 5 to 8 week wait for the part.
I'll check for this, I have one in for brakes in the am. And a compressor clicking loudly, not engaged but sounds like it's In the compressor not the clutch. Ideas? Never heard something like this before maybe you have? I appreciate it if you find the time.
Hallo and greetings from Germany. Will this method work for longer time? This will help me a lot becuase no one here knows too adjust the tires. Tank you from Germany
@@FordBossMe For me, listening and watching such dedicated technicians like yourself, really provides an insight into the challenges you face in the automotive repair industry. From managing customer expectations to the pressures and stress that management can bring. It's very uplifting when I see your passion to do the "right thing" by going that extra mile and helping out a customer. The personal time the you and other "good dude" RU-vid technicians devote in providing content has really allowed us to have a view into an industry that has typically been a bit of a blackhole for us.
I find getting the required 111 ft/lbs on the outboard bolt and nut to be difficult. If I had more time, I would do the alignment, take the wheel and tire off and torque to spec. I like how you did this alignment, the way I have done it is lifting the vehicle on the alignment rack after getting my numbers and slowly let the rear down until it gets to the right adjustment. Thank you for sharing!
Are these new toe links any safer than the old ones? What happens if the bolt on the slotted end as you mentioned comes loose? Might be time to trade in my 16 explorer. I took it in and had the recall done, but still sounds dangerous.
Can you post what the alignment specs should be for a 5th Gen Explorer? I have a 2017 Limited and I don't know the default alignment specs. My car keeps drifting to the left when the wheel is straight. It's been aligned twice now. Not sure if the car is faulty or the mechanic is faulty.
Had a recall on my explorer 2014 had a recall on rear toe in. Yeh they did a good job and never aligned it and ruined a new set of tires. I hope other dealerships do better than that. At least some of these guys do it right and not short change their work. Have another recall again on the same thing. Hate to take back in and get in the same situation.
I just had this same experience. Tire Shop said the new Toe Link/Ball Joint is not adjustable so there is no real precise way to align all of the tires. Ford is telling me I have to use the new part that is non-adjustable. So I either pay Tire Shop to put an adjustable one on for $500, or have Ford redo the alignment with my new tires and leave the new part on, but risk that ruining another set of tires. This sucks.
SAME HERE! Same vehicle. Same result.--for what its worth the dealer that did the recall work showed me the graphic alignment report when it left the shop and the tow was aligned when they finished. 8K miles later my front end is still perfectly aligned and my nearly new tires up front look beautiful. But I am replacing an entire set of tires because the new part did not hold the rear alignment.
Being mechanically ignorant, would it be normal that the front would be out of alignment after this process? Just saw someone post they also had this done today on theirs (FB Group) and the front end is out of alignment. Mine was done today and I didn't notice anything unusual on the drive home. Thanks
Yes because if you reset the rear to be 100% true and the front is off you're supposed to contact the sssc department through Ford and you can get the time to set the front end toe they will actually pay for it or previously they didn't have a provision for that like they do now you would contact the customer and say hey well I have it on the alignment rack I'll charge you an extra half hour and set your front up for you so you don't have to pay the whole thing but now you can actually contact the sssc department to get approval for resetting the front toe because you probably caused it to be out of alignment once you did the rear toe links I've been paid for it a couple times through the special claims department through Ford and the customer doesn't get charged
No, if the front was in alignment before they do the recall work, then it will still be in alignment after. If the front wasn't in alignment before the recall work, then it needs an alignment either way. If the front was in alignment and the back was not aligned properly and now the front looks off, time to re-check the rear alignment. Often what a shady shop will do, is state the front needs it and that isn't covered so they will have to pay for it, quick money for a vehicle already on a lift and being aligned. Ask questions.
I see that 20S62 is limited to certain "corrosion states/provinces". I bet that some techs at my old dealership in California didn't bother to read that and sent in parts requests for toe link kits without running the VIN#'s.
This is the update to that one As always it's encouraged to contact a dealer to run the VIN number and make sure the recalls and campaigns are open on your vehicle and don't take everything just at face value
@@FordBossMe Thanks Rich. Ford extended the warranty for the first recall and said it was final... Makes me wonder if that part was not up to standard ? They replaced it even though we are in a "low corrosion" state (Texas).
@@FordBossMe Seems to me that the remedy is on 21s32 whereas 20s62 was just to inspect. So if 21s32 is done, 20s62 should be automatically fulfilled, correct? Or could they "forget" to clear that recall?
I had the recall done on my 2017 explorer base. Ever since Ford replaced the toe links with the new design the rear suspension has not felt right. It feels weird when I go over a bump and when I drive in the rain at highway speeds it feels like the rear is swaying. Ford says they did the alignment after installing the new toe links. After multiple trips to the dealership they can't duplicate what I am feeling. Has anybody else experienced this?
@@FordBossMe 1 hour? What a rip off for you! For 21s32 the remedy is to replace both toe links, and align rear only. That's got to be a couple of hours!
@@justmeinnh2 Anyone that needs two hours to do that little work, won't be working there long. It's just two bolts per side, in a not very hard to get to area once the vehicle is on a lift. Alignment, since only toe link is changing, likely only toe needs adjusted.
@@FordBossMe not sure I’ve you’ve seen the Toyotas that had the turnbuckle rear toe, they did I think a safety recall on Rav 4’s and other models and got rid of that adjustable link altogether and didn’t even replace it with an adjustable link
I'm new to the channel...loving it so far👍🏼. I have a 1930 orig 5 window coupe and a 2013 explorer with the 3.5 (cyclone?) Non-turbo...at 50k miles I'm starting to worry about that internal driven water pump...I check my oil color and look for weepage regularly. I'm trying to find a good master tech who can confidently tear this engine down to do the job. Do you know of anyone in lower NY?
While it is an issue you should be aware of, those 3.5 duratec are very solid engines. With the overwhelming majority of owners reporting high mileage as in anywhere from 200-400k without major issues. At 50k, again, keep an eye on it,but I wouldn't lose sleep over it. Thankfully, I don't think water pump issues are as common on newer 3.5s, I think they changed the timing chain design on the 3.5 for the explorers in like 2012, so you just missed out on that. From my understanding, 2012 and up 3.5s with this new timing chain design don't seem to really have this issue as much, if at all. Not sure why that's the case, I'm not a mechanic/engineer. I believe the water pump is driven by the timing chain, so that could explain why altering the timing chain design helped to reduce/resolve this issue.
@@KB-bh9hp I respectfully suggest that you don't know WTF you're talking about. The majority of owners with 200-400K mi on them, don't have the transverse mounted engine with the internal water pump. 2012 and up still have the issue, it was never resolved except when Ford went back to a longitudinal engine when Explorers went back to RWD-biased for 2020+ model years. The new timing chain design was in 2011 and that's when they switched from an external belt driven water pump to an internal one, so it was a terrible change not one that fixed anything (except giving them maybe a couple more inches clearance). At the same time, I wouldn't worry about it "yet" with only 50K mi on it, but I would do timely coolant system flushes and fills with the newer motorcraft yellow VC-13G coolant which is backwards compatible but wasn't the factory fill in '13. Also if it is AWD it is known to cook the PTU fluid so that should be changed every 30K mi or less under severe service conditions.
Ever since I got this recall done, nobody in my town (El Paso TX) knows how to freaking align them. Not even the two Ford dealerships. I am considering going with the Steeda Adjustable Toe Links and get rid of these Ford installed for me. What are your thoughts?
This alignment topic is one of my most annoying things to bring it in for if I request the alignment it's assumed that I wanted it fixed if out of spec but more than once I got the Alignment and then they didn't bother to adjust anything and then I got chopped tires and I asked why it didn't get done I'm told you requested a alignment nothing about actually fixing the problems 😡🤦♂️ and it happened again on a different car I said as I was going to pick it up did you find any out of whack answer was yes I said did you adjust it and where's the paper before and after their answer was no we just checked and gave it back not even a courtesy call to say hay do you want it adjusted for the extra 🤦♂️
@@FordBossMe I was doing that for a while, but one day it slipped and I had to bend back the backing plate that I hit lol. There's no chance of that with the ratchet strap, and it leaves both hands free. Whatever works best for each tech is the best way to do it, I'm just suggesting another way.
@@YTimCN honestly I don’t think the original ones OR the new recall ones would be ok to off-road. The old ones snap, so it would be far more likely to snap off road. The new ones won’t snap, but 1000% it will get thrown out of alignment afterwords
These vehicles might be called SUVs but they are just high riding AWD unibody minivans, aren't built for off-road use regardless of which toe link is on it, unless you just mean a fire road.
Well, I am Not by any means an Engineer, But how does this Link Not become Easily Knocked out of Alignment. I am Very curious about that? Looks rather M/M the way It's Bolted in place??? 🤷♂️...
Yes they can they are just LAZY go back to the dealer who did then and demand it be aligned if not call Ford corporate crc customer relations department
Yes Sir I've taken our to two places an all the ford dealers tell me is its up to them bout our 2015 or the warranty will void what kind of people are they to tell owners what they can do bout their ford explorer! It's wrong to do so an I'd rather put those adjustable bar's back on knowing our tires will at least last over a darn year an not just six months or less! It's the people that own the vehicle not the other way around!!! Don't y'all agree on that!!!
Call me crazy. But even though warranty only pays for a rear alignment, just because it's on the rack I've been adjusting the front N/C. I've personally had alot of customers that come back and ask for me to work on their vehicles. I look at it as loosing alittle now to gain later.
So I found out yesterday that they have added a new provision that your service writer could actually go back to Ford and submit through sssc the front alignment as well for 0.2hrs to set the front toe because they realize that it's actually their responsibility to make the whole vehicle toe set proper
@@FordBossMe See I didn't even know that! That's really good to know! I'll share it with the guys today. Honestly man I love your videos. I've learned alot brand wise about common issues.
This is my problem. Ford recalls my 14 Explorer, in the process it needs a rear alignment. They recommend front alignment too, but won't pay for it. Why? What they did caused this to be needed. I just had this done, and declined the front alignment, and now my steering wheel is off center. What Ford did resulted in this condition, but they wont pay for it. Thats not right!
EXACTLY! What the hell kind of design is this?! So they can just stamp them out cheaper?? HOW MUCH are these selling for over SRP now???? Unbelievable.
my wife has a 2017 explorer sport. the vehicle drove way better prior to sending it to the dealership for the recall. Ate 35k miles worth of tire and the dealership wont honor it
@@FordBossMe I had the EXACT same experience as @mitsugsx419. My shop showed me the alignment report from when it left the shop. It was aligned. The new Link DOES NOT HOLD.
I'm a pretty big guy so I don't need a ratchet strap to hold anything and I tried that the first time and it absolutely is not easier by any means it's so easy to do it by hand without even being that strong there's no reason to even take a ratchet strap over
This is what I kind of said in the TT of this, but this is a good explanation video, and I think a ratchet or come along would just be wasting time now in this case.
don't hit a pot hole? i dunno, but that looks weak. no, not hands on it.. still though. EDIT to add: should have read comments first. others are having the same concern. you don't design them, but what are your thought's on this? no, we don't have hands on, only can judge it's strength visually.
@corey Babcock tried and true. i hit a pot hole so bad not long ago? it knocked the windshield trim off the clips. shook me quite a bit too. finished turning the corner? i had to check by letting go of the steering wheel, even hit my brakes to make sure my truck was still driving straight. it was. thank god it was a truck and not a car.
I've got the same thing on our ford an don't like them they cause my new tires to be eaten up fast!! Ford needs to address this problem!! People buying new tires ain't likeing those not adjustable bars; if you can't adjust them ur screwed your brand New Tires will eaten off fast!! Don't like them dam bars!! They cost us more money an tires guess that is what ford wants to srew people!! Yeah that's right!!!!!!!!!!
No they're not going to cause the tires to be eaten up what ended up happening is they put those on there and they didn't align the vehicle correctly there's some shops that don't understand that once you put these on there you actually have to go align the vehicle and they don't do it for the customer
@@FordBossMe All due respect....I have been researching this for a week. Again and again and again I am hearing and seeing that this part does not hold. The allignement is good when the rig leaves the shop and in WEEKS tires are shot.
That’s a bull shit recall when you need 4 hands for .6! We get .9 for putting on brake hoses on edges and that is cake compared to bullshit toe link recall
I would love to see a video of someone doing this recall within the recall time. Getting parts, pulling vehicle on lift,raising rear end up to replace links, turning alignment computer on, putting targets on, rolling compensation, raising vehicle up to pull turn plates pins out, alignment, raise it back up to install turn plate pins and then test drive
DO NOT PUT THESE ON YOUR FORD! They do not hold alignment. 8K miles after adding them to my Explorer as part of the recall my rear tires are SHOT with less than half the expected mileage. Dealer basically told me to go to hell.
No it's because they didn't do the alignment early on these guys didn't really know how to do the alignments properly so they just stuck them on people's cars and they didn't really know how to adjust them
