We have had a new service installed. We hooked up our router today but it is not connecting. The issue we are having (which is not covered in the video) is a flashing green PON light. According to the document that came with the video it says "Flashing green if it's making a connection". We have an engineer visiting tomorrow to look at it. Just wanted to ask if anyone else has had this issue either on a new provide or as a fault that has occured on working service and what a flashing green PON means? Does is mean a connection issue with the ISP (Zen in this case) or with the OpenReach network? Is it a software or hardware issue?
Why my open reach ont is not giving internet when i conect to my ubiquiti udm pro directly and when i conect to sky provided modem its gives internet .? My question is. Is it possible to get rid of the sky router .. and conect from ont to my udm pro se
Hiya, I have the huuuuuge BT FFTP ONT box. It's in such a stupid location in the middle of a main wall. Can I personally move it just further down the wall? Or do I need an engineer?
Hi Claire, it would be best if you could call our Tech Support team and they could talk you through moving it. That way you can be more confident in the outcome. They are available on 01706902001. Thanks, Rose
I was informed by an engineer to avoid switching the power off on the open reach box, I had to have my wiring refitted as it was too much wiring the person that did this looped it outside my front door the service worked okay, since the the wire was cut and refitted there is an intermittent clicking sound, I do not know where it's coming from, and BT claim they have never heard of other complaints, load of tosh, as I have seen other customers complain of the same issue, I do have an engineer coming to check this.
Got mine installed yesterday. Can't get more than 40mbps at all. Somethings obv wrong with their ONT box as i've done everything and i'd say im fairly tech savvy
Hi Bailey, Sorry to hear you are experiencing issues, If you still require support, please go to www.zen.co.uk/live-chat where one of our team will be happy to help. Thanks, Paul
Hi is it possible to connect to the ONT config through a web browser, just the same way I can connect to a regular router? I have connected my ethernet from pc directly to ONT and there is no way to access the config server.
@@Mike_5 Since writing this comment I have a new ONT modem that has wifi connectivity and by connecting through wifi I can access its config server that way. easy
