Been carrying a Gerber Suspension since February 2015. The one time I needed to use the lifetime warranty, it was completely painless. The only complaint I have with the Suspension is the phillips screwdriver. I have tried the Suspension NXT. While it has a couple more features than the Suspension, it is not as comfortable. The edges are sharp and not finished and and the tool lacks the overall refinement and feel that the regular Suspension has.
That Carolina is even more chewed up than my decades old Leatherman PST. A well loved, and used tool. Love the jackknife fingers... Bandaids rule... A buddy once ran over an ice fishing set with a quad and the manufacturere sent a new reel right away. I was just looking for parts to fix our mistake. Old time customer support is still alive and well. Thank you for the opportunity.