I'm a 7 + years Superhost . I find Airbnb customer support absolutely useless They do send unrelated emails with unrelated links to your enquiry, then send repetitive emails asking for you to close the issue & ofcourse thank you for being a Superhost as it means "so much to the Airbnb Family". A total sham !! Frustrating & taking "service fees" for NO SERVICE.
I am 11 th year on airbnb hosting ! Your information are correct! Few times I got good airbnb support , some time just gives it up! It all cunt Dow if host can make time to keep calling keep request fair answers! Yesterday after all two support team failed to accept my facts but new guest side ! I desire to continue click on closed case to “ more help need” and received three years customer team replied and made time called me! Finally get it settled better solution from my policy! My experience is: Never accept “ just let them cancel “ at first day or 2ed day from “strict” policy! I had lost lots income from that from none reader guest of airbnb! If you get the right team will understand it is not correctly auto calculation from monthly discount rate to 1/30 cost for one night! Rate are not set as such from host! If we only rent for monthly renters! For our time saving desire! It will be really hurt from these guest to play no attention on post details to assume they can always cancel with fully refund ! No so with monthly booking with my property! So My point it : yes, keep call , keep try on request in writing And must be smart enough to point out there mistaking to claim host’s listing is as guest think so! Best to all hosts !
I have called for support many times and have difficulty understanding the Airbnb customer support workers. Their accents make them hard to understand and I have to constantly say, "Say that again." It is very frustrating!
I'm just going to say what we're all thinking 👀👀👀...this isn't an airbnb problem! This is an overall universal issue that has plagued most large business entities for a while now. Customer service just isn't where it used to be, and that's regardless of where you do business! All the tips you've provided can definitely be applied to other businesses as you'll be experiencing the same exact issues across the board.
Airbnb's customer support no longer exist.. All they want to do is transfer you from "ambassador" to "ambassador" and will then close the case. The worst part is I'm witnessing it progressively get worse which makes me lose hope.
I too was hosting guest from Airbnb, suddenly one day I get an e mail from them saying, "you will no longer be hosting guest from us due to suspicion of fraud "! Of course I'm in shock!!! I ask what fraud ? Please explain?? I get a response, something about me being dishonest ? I ask again please explain to me what exactly do u mean? What did I do?? I have never been dishonest about anything please let me know what u are talking about?? I didn't get a response, then I messaged again, and was told again about being dishonest and something about fraudulent activities 😒Again I'm in shock?? Again ,I ask, please can u explain where this is coming from? I was not aware of any dishonesty from my side to justify what they are accusing me off?? To this day no answer. This happened 1 yr ago. I decided thats it? , I dont need to be a part of this type of unprofessionalism. My concious is clear. so I just let it go.
Oh wow. That’s awful. Airbnb can be so unjust. I’m glad you were able to move past it. Do you still rent short-term? If so, what platform are you using ?
Their support is terrible. I only use as a last resort and even then reluctantly. I wonder if that was their strategy - to be so useless we don’t call. These days most of my conversations just get closed with them. Last year was like “thank you for being a super host blah blah you are so important but I’ll be leaving the office for 48 hours” it’s all just gone down hill and now is the most stressful part
