The WiFi is faulty. GoodEarth should recall or fix. May as well be a half the price manual white light control. Same issue on all reviews on different sites.
It was hell to get to work with WIFI. (I've been a network engineer for 30 years) First of all, it worked fine with my 5ghz network. I wasted plenty of time screwing around with 2.4ghz. If you have a modern home router, you'll probably be fine. Make sure your phone and the app are both using the correct network. Make sure you key the pw in the app correctly. Once you get the lights to flash (pairing mode) eventually the lights will detect. Once that happens, move to your router to improve your chances. It's really nice now that it's working but miserable experience.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
We bought two Good Earth panel lights for the center of our kitchen. All went well until pairing. Got to the point pairing began, circle was filling in. Then failed. Possible problem - we have the lights on one switch. However, where in the world can I find out if that’s a problem?
To those stuck on "How to" connect the lights to your network please read: The App instructions and a incompatibility to use a Universal Smart Light remote and/or physical Dimmer Switch are to blame. The R&D and Marketing Team clearly had a miscommunication on, "How to use" their products. My family, bought the Panel Lights from Lowe's and on the box it didn't say, "Requires a 2.4ghz network or DUAL-BAND router." as the guy in the video states. When your going through the app setting it asks you, to select the 2.4ghz network and "Switch Wi-fi". The text is Blacked-In as an indicator that it's the only choice , HOWEVER next to that ; where a Cancel choice is normally located to close the app; are the words, "Carry On." That choice apparently is a bypass for Dual-Band routers to ignore the prompt and proceed to find the lights. But that's not mentioned in any of the instructions because It's a Greyed-out choice to naturally ignore. After nearly giving up and spending a whole day figuring this out I decided to try that, "Carry on" choice and FINALLY the lights where able to show up in the App list and connect. I had to try and reconnect them a few times but that's a common problem with most homes due to the wall architecture. I must've went back and forth between Xfinity's customer service to give me access to the router settings in order to try and make another 2.4ghz network as well as almost spending $150 Xfinity compatible modem/router to get these lights to work.
Get philip hue lights or govee lighting because this system is TRASH 🗑. I've been trying to connect my wifi for an hour after a 3 day project having put these lights up . Now they won't connect and this tutorial says to call my internet provider? Rather than do that I'm taking this back to the store and doing a product review on lighting giving this a 1 STAR!!!!!
I have 12 smart lights, 3 Alexa devices, and 3 smart tv’s connected to my wireless router, all in 2.4. This is the only device that won’t connect. I’ve tried everything, even a voodoo doctor. Nothing works. If I could, I’d return it and get my money back.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
The Wifi speed means nothing if the light will not even go into pairing mode. This is a ceiling fixture that had to be wired in. It does not go into pairing no matter how many times the switch is flipped. Luckily at least the color brightness i prefer is whats showing as the other colors and features i paid for are unavailable. 😒
Depending on production you may need toggle the wall switch off-on in a series of 3, or a series of 6. If it does not go into pairing mode with a series of 3, turn the fixture off for 30 seconds, and try again with 6.
Ok maybe this works. It worked for me. After your light stops blinking keep your app still searching for the light. The app gives you about a minute so just keep it going. Also if you wanna try.. Put your phone on airplane mode but keep your wifi on. Then during the search take your phone and walk as far away from the device as possible. Then go back. See if that works
@@littleetha2886 can you please clarify? I am not sure I understand your question. If you are already paired you did so VIA Wi-Fi and should be good to go.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
Are you turning the fixture on and off with the light switch or the app? Turning the light on via the wall switch: 1) The interval time of the following actions should be longer than 5 seconds: a) When the light is on, turn the light off - on - off - on via switch b) When the light is off, turn the light on - off - on - off - on via switch 2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself. 3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode. If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step. If the fixture goes into pairing mode when you turn it on, turn it back off for 6 seconds and turn it back on and it should be fine. It should never unpair itself. While its offline when the switch turns off, sometimes it takes a few minutes for the app to find it again once the switch is turned back on. If "unresponsive" and using Alexa or Google Home, if you updated the name of your fixture, make sure it is updated in the app as well.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
We are so sorry to hear you are experiencing an issue with one of your fixtures. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. If the fixture does not go into pairing mode while toggling the wall switch 3 times, turn it off for 30 seconds, and try again toggling the wall switch 6 times. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your modem or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router. 1) It could be caused by the fact that the install environment lowers the signal strength. 1) When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. 2) If possible, when this issue occurs, please; - Take the light off the mounting bracket to get it connected - Put the light back on the mounting bracket and see if it can still be controlled. - If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
Can’t get my light to pair. I’ve tried 1000 times. Definitely can’t even get it to go into AP pairing mode either. Stay away from this light fixture if you want easy WiFi integration
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Also try connecting while the panel is hanging from the support chain prior to attaching to the mounting plate. Try connecting near the router, with the strip unrolled and elevated for first pairing. Some other things to try: 1. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only. 2. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering. 3. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied. *DHCP Service with ISP Dynamic Host Configuration Protocol - Wikipediaen.wikipedia.org › wiki › A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices.
It took all the patience I had not to throw my phone and contractor talked me out of returning it 3 times. Esthetic reasoning 🙄 final got it connected to wifi. 1 day later the lighy disconnected from wifi. We didn't install a light switch so the light is stayed on. Gonna try to uninstall and repair with wifi and app. Wish me luck..😤
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CDT. Or contact us VIA our website. goodearthlighting.com/contact-us
Your product sucks, unable to connect to WiFi after 2 hours of trouble shooting. I have done everything and it still won’t connect. Also light won’t go into AP mode
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz. Make sure your phone or tablet is on the 2.4ghz network you are using to connect. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your modem or router. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. 1) It could be caused by the fact that the install environment lowers the signal strength. 1) When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. 2) If possible, when this issue occurs, please; - Take the light off the mounting bracket to get it connected - Put the light back on the mounting bracket and see if it can still be controlled. - If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again.
@@GoodEarthLighting Good Earth I see you’ve been reposting this reply on negative comments. Are you inferring it’s the ISP’s fault? I too have followed the instructions on connecting to 2.4G and your product doesn’t work. You should strongly consider removing the “Wi-Fi” from the product advertising.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz. Make sure your phone or tablet is on the 2.4ghz network you are using to connect. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your modem or router. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router. If a flat panel: 1) It could be caused by the fact that the install environment lowers the signal strength. 1) When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. 2) If possible, when this issue occurs, please; - Take the light off the mounting bracket to get it connected - Put the light back on the mounting bracket and see if it can still be controlled. - If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
Glad I came here first...Just save hours of complete bullshit with these lights.. BTW the i have tried the same thing in all the comments 2.4 vs 5.0..wore out my switch from all the on and off shit and my neighbors are freaking out thinking some weird shits going down. TO THE F-ING TRASH IT GOES!!
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CDT. Or contact us VIA our website. goodearthlighting.com/contact-us
Copy and pasting the instructions are not helping anyone here. I have a smart home and this is the ONE thing that I can’t get to connect. I will be returning this. This product is complete garbage and the FAQ on the website along with the technical support is a joke. Figure out the issues with your product and then come out with an actual solution that doesn’t involve CTRL+V.
This fixture only operates on a 2.4ghz network. If you have a mesh or dual network that switches between 2.4ghz and 5ghz your router may try pairing the fixture in 5ghz which is why it will not connect. If you create a dedicated 2.4ghz network or temporarily disable 5ghz you should be able to connect. Please note if you create a dedicated 2.4ghz network you must have the device you are using to pair on the same network.
@@GoodEarthLighting I have, as many others have, the same problem. We cannot pair. We all have dual networks that switch between 2.4ghz and 5ghz. We all have many other smart 2.4ghz only devices that are able to pair. I cannot force my WIFI to broadcast only 2.4ghz and nor cannot force my phone onto 2.4ghz network. Please acknowledge all of that to be true and then please advise how to proceed.
I do not recommend these products. I have to set up an entirely new wifi network because the low quality fixture they sold me doesn't connect to 5ghz wifi.
Thanks for the feedback. We are sorry to hear you are unhappy with your fixture. This product works on a 2.4ghz network because 2.4ghz covers a broader area whereas 5.0ghz is faster. A faster network is not needed with products like light fixtures, etc. A broader network is. If you require assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
we got these lights when we remodeled our kitchen. I downloaded the app and did what the instructions said to do. They said turn off and on 3-6 times, until it starts blinking fast. Turning off and on did not cause it to blink. I was really frustrated so I called customer service. It rang for 25 minutes, occasionally coming on to leave your number for a call back. This was about 1:30 on a Friday. I didn't want to leave my number. After the 25 min I left my number. So now it's after 5 and no call back. So I figured I would try something. We have 6 of these, I turned one of them on and off like they said, but then I pushed the little button down and held it until the blinking started. Then when I went to pair it to my phone and it finally worked. The directions did not say to do that. I'm glad I did it tho. They need to update their instructions so others don't get as frustrated as I did. Hope this helps someone.
We are sorry to hear you are experiencing an issue with your fixture. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
I have a multi band WiFi router and have successfully paired many smart bulbs. (Yes on 2.4 ghz) This is the only bulb that will not pair. These lights are trash and I would not recommend them. I can’t believe I wasted $100 on this piece of crap. I have tried every possible thing to get this light to pair. My advice is to go with a different brand. Stay away from this company!
If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz. Make sure your phone or tablet is on the 2.4ghz network you are using to connect.
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CDT. Or contact us VIA our website. goodearthlighting.com/contact-us
Thank you for the feedback. We are so sorry to hear you are experiencing an issue with one of your fixtures. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CDT. Or contact us VIA our website. goodearthlighting.com/contact-us
