"I was wondering how I was going to carry all of this to my car"....hmmm, idk, maybe in that shopping cart you used to push the shit around in the first place?
I'd walk off to my break too! Lol. Managers don't care if you've been standing in the same spot for 4 hours with no break. This is comedic gold to people who really know how things work at these stores.
+FastZebra Zoom At our Goodwill we do not just stand at our register. When there are no customers at the registers we are usually taking care of clothing or picking up after customers that drop things on the floor and don't bother picking it up. We also have to check the fitting rooms and clean those out and take care of the clothes that people didn't want and also take care of the items behind the register that people didn't want and also take care of returns. We cannot just go take our break whenever we feel like it. We have to make sure there is one other person on the sales floor before we take our breaks
+kubotaman85 Well if you noticed, there were people in line in this video. And that's the problem because you're forgetting that things get busy and clerks need their breaks because there will be a lot of standing. Managers don't care to relieve them in two hour increments (like they're supposed to) because all they care about is having a warm body standing there to push the buttons. it's the manager's job to make sure breaks happen on time and it's their job to juggle it and make it happen. Too many times managers just drop the ball and only send people on break when it's convenient for the store and that's wrong. And it's cruel. They call it a "break" for a reason. People need them.
+kubotaman85 No I don't. You're implying that a worker has free time to tend to other things in the store when there are no customers in line. Correct? In this video there is no such scenario. Correct? Now re-read what I wrote and it will make sense. This video does not address, but should address, what happens to a clerk when the line is long. That's why it's so funny and I admire the girl for just walking off and taking her break. Because in reality the managers don't care that clerks stand on their feet waaaay past their proper break time.
As someone that actually worked at a Goodwill lots of people do. BUT you need to ask them if they want assistance. Usually ask when it's a lot of glass or furniture
The only person with attitude in this video was the white lady customer making faces checking her watch constantly thinking she's above/superior to the cashier "in my opinion" let the cashier lady do her job she did nothing wrong!
cowboyz 4life That's funny, because the cashier's attitude communicates that she thinks she is above the customer, the job and the company. It's as if she is expecting a thank you just for showing up to work.
I thought the customer was pretty nice, she just looked at her watch, she didn't make any snippy comments or anything.. the cashier was looking away from her, anyway.
Bull. Her attitude was what was wrong. And plus she lied about the return policy. You can't just return whenever you want. You have a certain time limit. Plus at the end when she went to break was uncalled for. If it's your break time, you wait for someone to take over for you. If it's your break time and it takes a long time, you call over a manager. I do this all the time. If I don't know the information, I'll offer to call a manager over. If the customer wants me to, I'll call them over so they can get the right information. Yes, not every customer in the right, but this one cashier out of probably a hundred will probably not last in her job if this was real and not acting.
@@woahdizzy don't do it, if you can do try to get a job stocking shelves or something, yes it is more physical than cashier but you still get to move around more and not deal with rude entitled customers nearly as much as cashier, plus you're more likely to get to work day shifts than night shifts as something else other than cashier and overall cashiering is boring AF dealing with annoying and rude customers constantly and looking at a clock the entire day.
@@woahdizzy No, you don’t want to be a cashier. You deal with the scum of the universe, and literally nobody cares about how you personally feel. You’re just a guy who makes money for other people and it’s even worse when your company is shortstaffed.
Most customers think they are better than you when working in customer service you can be the nicest person ever and they will still fuck up the entire day for a cashier as a cashier if a customer gets loud with me I always get one of my managers before the can get to "let me get the manager"I do it first it pisses them off more(:
I never go to break until I make sure someone is coming right over, if its time for me to go home or go to break, I wait until I have no customers, and then I flag my manager down and ask if I can flip my light.
Exactly what every cashier needs to do. You can't just leave your position. You get in trouble for that. Sometimes store is busy, so I understand when my break or my time off is a little later then I hoped.
I honestly don't expect good service at places like that. Each and every time I walk into Kmart or some other place like that, those employees are terrible. I've gotten to the point where as long as they ring me up and I'm out the door, I just don't care if they make eye contact or help me to my car.
She was already wearing the vest and name tag when she pulled up. Could have just taken her place then and let her go to break instead of getting in a huff.
The first cashier didn't even ask to see an ID when the customer payed with a check. The second cashier didn't even ask to see an ID either when the customer pay with a credit card. It is policy in every store when customer is using a check or credit as payment to see identification. The second cashier didn't even ask her if she needed help she took it upon herself to call for a carryout. Both cashiers made mistakes...
+kyndrakhloe661 I work at a grocery store, we don't ask for ids when using a credit card(we do with checks though) but with Credit cards, we only ask if they're buying over $100 in gift cards.
+Autumn Private (Springfairy) That makes no sense if you don't ask for id's with a credit card purchase. How do you know that's even the individual's credit card. That cause credit card fraud in and if that's the case the store can be liable for it. With a debit card you dont need to have id because you enter in your pin. But checks and credit card purchases it require id.
I never go to break until I am finished with who is in my line.I always ask my managers if I can shut my light and go after I finish up with those who've been waiting.
What I meant was, if I'm in the middle of ringing someone up, as in the middle of a transaction, I'm not gonna just stop and go to break.I'm not a minor, so no, I don't need to take my breaks when it is due.My store is usually good at giving breaks, but if someone is running late, I have to wait until they come, doesn't really bother me, I personally don't need a break on a 4 hr shift anyways.
***** I think it is not right to not take break in 4 hour shift. You need to go for drink and eat or just pause for 10 min to catch up. I can go without break for 8 hours work but, I think it is not right. So what you do is your choice I can't tell you what to do. I just posted what I think is right.
No, if it's time for your break, and you notice a little old lady inching towards your till with an overflowing trolley - sure, your manager's gonna bark at you to give up your break and sort that rubbish out - but what you do, is say "With respect, madam, I've been stood in this one place for four hours, and I'll be damned if I'm standing here another minute. My manager will happily come down from his high horse and serve you, as he's only smoking cigars and laughing at his lowly staff over CCTV anyway."
Ok, here's a few pointers. Smile and acknowledge the customer as they approach your till. Engage them in chat while you're serving them (unless they don't want to). Keep scanning well paced - If the customer's groceries are building up too much at the bottom of the till, help them to pack, or wait till they're clear. If the phone rings while you're busy, ignore it, or if you have to answer it, just say "Hi, let me call you back, I'm with a customer right now." If the customer is paying with a card they need to sign for, check the signatures match. If you're not sure they do, call a supervisor and explain to the customer what is happening. Smile and say "Bye now" as the customer leaves. Wait till one customer is clear before beginning to serve the next person in line. If somebody you suspect may be underage tries to buy alcohol, ask them for ID. If they cannot provide it, then refuse the sale. If they become belligerent, then call for the supervisor or security. ( Remember, it is you who could get into trouble for serving somebody who us underage. ).
Credit card process: verify signature on back of card if manually processing payment. If no signature is on the card then ask for ID. Colour code pricing explanation is an opportunity to enhance sales, more information should have been given at this time.
OMG the second cashier when you offer your kindness to the customers they will give you same kindness and it's good to know and tell the customers about the promotions in the store thts is running
Omg i was like that the 1st week i randomly told them sorry it my break time without no warning, no closed lane sign, no lights off and they were like but i was here the whole time lol i was such an ass 😂
As a non-American can someone explain to me what 'good will' is? I always assumed it was like a 'food bank' in the UK, where the economically disadvantaged go for charity handouts. i.e. that the things there were free. But the video suggests otherwise.
@@r4naaa Thanks Rana. I'd forgotten I'd written this. I guess they are like what we call 'charity shops' then. Also, the first lockdown must have sent me crazy; why was I watching an American cashier training video? 😅
June 15, 2018: Life is a journey filled with new faces, experiences and lessons. Always enjoy your work....it will provide health, happiness and prosperity. *You make known to me the path of life; in your presence there is fullness of joy; at your right hand are pleasures forevermore. Psalm 16:11 P.S. I liked the skiis and my mother would have liked the lilac sweater.
if you look closely at the second woman in line she is wearing a goodwill vest but later it is missing she is the cashier in the second part of the video
Managers have to be reminded of break and lunches. They gave everyone else their lunch while I got there first and was literally with so much lines that I didn’t even have time to tell them until I saw everyone else go except me… like y’all need to make sure everyone is going in order. And ask everyone not just one person cuz that person might assume someone went but didn’t even ask them. The managers accused me of going when I went to the bathroom and that’s why they didn’t give it to me.
I would like to work at Goodwill. They don't sell alcohol or cigarettes which are the one and two main reasons cashiers get arrested on the job. They pay less but aren't as held criminally liable by police.
Lol if you never worked at cashiers before you probably won't understand the stress they have. There are usually limited numbers of cashiers but with long line ups, and of course no one would come and help even after you page for help six times. Managements don't support the staff even if people are obviously trying to rip off the stores. I know there are lazy cashiers and they're those who haven been there long and know how to avoid getting fired. But those who work hard don't get paid enough.
I like receiving better because you are in the back and it's all calm. You don't have to deal with assholes all day! Just Vendors. The pay is just as good!
message to customer: if you don't like the service 1 go to the self checkout 2 go to another store 3 shop online also use credit cards and not cheques!!!!
I hate shopping..Most shops are staffed with useless, unhelpful staff. The recession has been great.!! It has been a real kick up the backside for shops to give better service or go out of business..!! GOOD..!! Im glad to say that supermarkets here have started delivering so you can sit at home, see what you need, click a few buttons, and for a few pounds have the whole lot delivered..no need to even go in the dam shops anymore and put up with car parks, old people in the way, or shop staff..!!
The customer can look at their watch all they want. The real question is how much responsibility should employees have when they are the only cashier? She could have moved faster. Yet, their are employees who will turn their lights off before being told to. Management knows their break times but stuff changes with the amount of customers.
My second boss will love first customer service person because all workers he love to roster with are his relatives and friends. Whoever works hard , but whoever is not his friend, he hate and use lots of body language to bully.
Why doesn't the second cashier who supposedly "exceeded expectation" don't even have eye contact with the customer when she talks to her and she's not even smiling and saying goodbye properly...that is not very good customer service at all.
She was reading a book instead of stepping out of the register to find something to do , she didn’t greet the customer, harsh response when the customer asked a question. Didn’t say sorry I. Have to take this call and then pages and slams the phone , which can be heard over the intercom. She didn’t even thank the customer for shopping . That’s why the customer snatches the recipes from the cashier for bad service 🤣😂🤣
That looks more like a dollar store. Also I hate how the customer keeps looking at her watch. I'm a cashier and I'm not very good at conversing with customers but I always make sure I smile and ask how they are. I also always ask if they'd like something and not just assume.