@@aidanwolff3213 Same for customers who thinks they got to talk to the cashier for a bit before they pull out their wallets from their pockets. It urks me big time, and I don't have the time to listen to the customer's stories. I feel sorry for the the cashier who was patiently waiting for the card/cash.
I like how he always says "Have a wonderful day." It's a little thing but can make your day just a bit better. Anytime an employee says something like to me I respond with "You too." because it doesn't hurt me to wish then well as they have me, just passing on the good.
@@MC_AFC no, I’m not recording videos and I am like that and even more sometimes (like really blasting good energy and stuff), that’s because theorically you gotta do it for the job, also I like to be like that and even a bit extra to those disgusting rude customers, it makes them so mad it’s funny
What I'm really fascinated by how quick he counts the cash and the coin dispenser in the back. I myself work in fast food too and counting cash that fast has never grown to me but having that coin dispenser in the back that dispenses the right amount of change per cash payment would be awesome so it would be quicker instead of fiddling with each coin section in the drawer.
Yes that would have saved me a lot of time back in the day when I worked the drive through window. It seems like a little thing, but when you're doing it for a shift it makes a difference.
The change dispenser is definitely a help with time, wish we had that when i was a cashier for Esso. It doesn't seem like much saved time but when you're handling thousands of dollars in cash transactions in a day it would add up.
Trust me, a Mcdonalds with a full crew and all following the policy's and procedures is the best place ever, my store right now is so under staffed every shift is hell on earth, hope things improve.
they need to start paying more to attract employees, this isn't the 80s or 90s anymore. people need more money to afford things in this economy and these companies act like they can't pay more when they can
Sounds like a skills shortage probably to historically low unemployment, lack of immigration and government giving handouts rather people having to work for their money.
@@EatMyShortsAU lack of immigration? No.. that pipe never stoops pouring lawful immigrants. In terms of illegal migrants, it's never bigger than today.
Very interesting to compare. In the UK, the card machine is on the large wire and is handed to the customer in the car. The card never leaves the customer then. Also, how many people pay with large notes?!!
during covid they did that here in the US at some places. 20$ bills are most common here that people carry, most plaecs wont accept a bill larger than 20.
that change machine is so cool. i know people are going to have a problem with it saying people can’t count or whatever blah blah but as a cashier in a restaurant myself it would make my job so much easier especially when it’s busy
People have no idea how long it takes to count change. Even the best change counters in the world can’t compete with automated. I bet the daily time spent counting change was significant compared to the machines.
That's interesting, never worked a position like this, but I can appreciate the software / coin machine assisting the employees. Exact cash, next dollar, etc... clever shortcuts that speed up the process. Good engineering 👍🏼
@@StephenPatula If everyone was like you people would actually like working in fast food. Or retail or any unappreciated job line honestly. You are such a good worker it's not even funny
@@666Lachrimae666 Most people don't like working in fast food because of rude customers, your colleagues being nice doesn't change that unfortunately. This is also why there's a massive employment crisis in the hospitality industry - people aren't paid enough to put up with people's bullshit
It's such a simple design as well. Especially with bills it seems like he just puts in "exact 20" and the change machine is working in the back while he gets out a few bills
I remember when McDonald's switched to the registers with pictures. I quit over 10 years ago, and it's amazing how they haven't changed, while the equipment inside the restaurant has changed
as someone from the uk, I was baffled when the driver handed their card to you to put into the machine. Here the McDonalds employee passes the card reader out of the window and we either use contactless or use chip and pin.
As a Canadian, I find it weird to see you just taking the card and processing their payment. Up here, we don't hand over the card, they hand over the machine (and we typically tap).
Also, U.S or this part of U.S. seems to still be cash reliant. And all the $1 bills because they don't have $2 denomination in coin or bills. And the pennies! We got rid of those years ago because it costs more to make a penny than the value of it.
@@coolnic1137 how the hell do you not fuck up i do lane 1 and cash and when theres two lanes i start stressing out since i have to actually double check the order while taking an order
I love how you repeat the total once they drive to the window aswell because sometimes customers drive off before the total is said or its hard to hear so I think thats really fantastic customer service repeating the price. I've seen many not do that once there at the window and they have to ask first
@@randommanyey damn, he works and runs the place. That’s crazy, bro works hard every day, then still has to pay the workers, that’s a lot of pressure. A big W
This is a great example of all fast food Drive-Thru POS. He counts the money twice. The customer should always count the money as well. He is polite and quick. Very good job.
At our location, we always ask the customers if they would like their receipt or not. Usually means that they can get through the drive thru faster. I would always recommend getting your receipt if they ask you for it, especially on big orders, just to make sure that you can verify your order if they ever ask for a receipt.
Big orders for sure. Personally, in my use case if it is goofed it is just barely and the trip back isn't worth it (especially with how happy people are to fire min wage workers). Mistakes happen :D
I always hand out the receipt with the change/card, as I have found it's faster that way. That way, unless they drive up after giving exact change, or tell me that they don't want the receipt, they don't have to ask for it, and they're on their way.
At my store we always tell them to pay at 1st window due to a a lot of cars wanting to pass it and pay at the present window when it's during lunch time or breakfast
@@stephenstenglein1529 that’s the difference between the owner who actually makes livable amount of money compared to the wage slaves. This guy owns the restaurant lol
@@Rang1984 from what we know, could have literally fired someone with a med cert for not showing and no one would know a thing. He does run a fair workplace though
Yep and sometimes when the change falls down the tube, coins manage to fall out or get stuck, ruining the count, lol. Manages to happen at least once a day.
bruh i used to work at a wendys as cashier and compared to this, mcdonalds systems are so advanced and looks way easier than what we had to do manually. From the POS system having images of the cars behind each order and images of each menu item to the change machine automatically dispensing exact change, multiple people/windows instead of one window/person for everything. Wish i worked at a mcdonalds instead now lol
Wow, at the mcdonalds that I work at, we're always so short-staffed that I usually have to run the cash booth while taking orders for both drive thru lanes. I wish my job was this simple lol
That was how my store always did it, except for the very peak lunch rush hour. We always put our best crew "in the hole" (drive thru window 1) because it required being able to multitask and use dual POS screens and handle 2 customers at the same time, one at the window and one at the speaker. This was decades ago though. It didn't take long to learn how to listen to the earpiece for the order, enter the order and count change all at the same time.
At my place, there were two people that contributed to putting together someone’s order. In drive-thru there will either be three or two people (a good setup would be a person giving out the orders, a person making the drinks, and a person taking orders on the second headset. Sometimes if it’s understaffed though the person on headset will be making the drinks). Once the person has finished making the drinks, they’ll put them on the counter for the person on window to sort out. Then there’s the person who takes the orders from kitchen and bags them. When they’re finished, they put the food on the counter for the person at window to take. The person at window basically looks at the order onscreen and joins it to the drinks/food that are on their counter to figure out what the current customer’s order is.
If you look you can see it pops up the screen with all the menu items. You click them and you choose the burger or meal and there’s different pages for all the items.
I started some weeks ago this job, my first one. I’m very happy with this. It’s very stressful (I’m a runner) but it helps very much on problem solving and it makes you think and do faster than ever. Overall I’m very happy with this job even there’re some negative things like bad organizations of roles (sometimes I’m runner and waiter at the same time) and colleagues a little rude and they don’t want to learn some basic skills… Another little problem are the machines. These are very useful and simple to understand but software could be develop better
@@pentree986 it’s simple: you take a tray with sandwiches on and you have to grab the correct fries size and the beverages. After you grab some napkins and straws and sauces if needed. It’s stressful because you walk a lot in circle and you have to remember the order during the rush (sometimes it’s better take two trays and assemble them at the same time). Add some big orders like 4 happy meals, 4 big menu and 4/5 sauces…..
the hardest part is saying have a wonderful every time. respect man, i could never work in retail or fast food. I work in a boomin warehouse and i get drained from saying hi to everyone and having that small talk..
@@kfcwickedwings Good question. I try to use cash as much as possible for day to day purchases, when shopping and when going to pub. I don't want to share with my bank/VISA where I have been, what I bought, how much much I withdraw from at an ATM at a casino, how many beers I purchased etc. (i.e I actually care about my data and don't my it be used by big corporations and/or share with the police is something happens). Having said that, card is much more convenient especially with tap and go options.
I swear, you are so proficient in your job. As a manager for a major corporation, you are the type of talent I want working for me. I hope your employer knows just how lucky they are to have you. PS ~ If I was the manager or GM, you’d be promoted in a heartbeat. Keep up your great attitude and speed. This is how fluent ALL drive throughs should be. ☺️
You must be the jack of all trades there. Like how you all are so polite. Like your videos man. I never worked in fast food but you make it look so easy i subscribed.
The whole photo of car then click on it for the total is genius! The ones around here always ask "Did you have this?" Here is seems like they know exactly which order is next and can say the total right away!
the pictures only show up when the order is taken from the back booth (lane 1) so if it’s taken from lane 2, pic doesn’t show up so it’s best to ask when you don’t recognize the car from your screen and avoid charging wrong
to add on, orders should be in the right order anyways but here and there, ppl will skip the line and/or having mobile orders or double orders that are separate
I'd like to add to these comments, the ones that LIVE on their phones, not even paying attention, are actually scary sometimes. Literally hand money out, NO eye contact, no verbal response to the cashier at all... Take change/receipt, drive on. Just the hand in the transaction, that's all. Very hard to deal with. (Not talking about that rare emergency call, which I've seen people get, these are everyday convos.)
I did this exact job every day for 2 years (while also taking orders) but for some reason I’m still here watching this video lol, I always liked having someone take orders while I took cash but that RARELY happened so this is nice to watch 😂
Cool video mate, in Australia we now have eftpos readers mounted to the exterior ledge of the window, so drivers can tap-and-pay themselves, it's different to see that in the US the cashier takes the card in the window!
0:45 in ten UK, they reach out for you to instert, tap your card in. But I see in the us they take it, which is how that lady made a picture of someones card and stole the information
I’m reminded of what one guy told me when everything had just been shut down where I live. I asked if he was still taking cash, and he said the best answer ever. “cash is king”
I'm in the UK and used to work retail and yes lots of people still pay with cash. I've found it's mainly the older generation that use it and mainly young people that pay using their card/phone.
I watch this for 2 minutes and I think I have trained up on the job 😄 Looks a lot easier than the other jobs like the grill, making burgers, working on fries etc.
A few things I hate in working in fast food: •The shit pay (great colleagues make up for it tho) •Take shit from customers and not being allowed to tell them in three different ways they’re wrong. •When customers stood in line for 20+ minutes but still doesn’t know what they want. •When customers doesn’t have their wallets ready to pay. Legit waited for this lady the other day to find her wallet in her purse for 3 minutes. (I could have taken 6 orders in that time). •If we call your order and you don’t come for 5 minutes even after multiple times we’ve called it. Then don’t you have the audacity and come to me and say it was cold. Now are we just supposed to throw away all this food and make you a new serving just because you’re a stup1d fuck? •The people treat you like you’re a robot. You could say Me: “Hello and welcome what would you like to have today” they answer with this order Them: “I THIS I WANT THIS” Me: Anything else? Them: if I would’ve wanted something else I would have said SOOO later on give them their food and wishes them to enjoy it walks off with it and no thank you or gratitude. Even if the order was finished in a few seconds. Sorry rant over just needed to get it off my chest I love my colleagues and like my job. It just has a few downsides to it.
I was also a drive thru order taker. But at my mc donalds I head do deal with taking orders and getting the money both same. At first it was hard, we didnt had an coin dispenser, but as soon as you mastered the station it was sooo chill. No much running, most of the time customer already knew what they wanted. Only thing, that really annoyed me... When the boys from the back of the car are screaming to the front and you headset didnt catch up everything. But the driver, most of the time parents, didnt even had a clue what the kids want^^
I'm starting to think the last maccas I worked for must of been in the ghetto because I've never seen a cash drawer in my years of working there where we held the 20s in a slot. We always had to keep them under the removeable drawer with 50s and 100s.
in case of a theft you should do that worst happens they only steal the 150 or whatever you have in teh drawer! also its strange they let him handle their card!!
The only thing wrong with this video is that there’s 2 people in back booth when in reality it’s only one person cashing out and taking orders the majority of the time.
This is a breath of fresh air. At multiple locations in my area, those working the window barely acknowledge your existence and act as if you are a hassle. Rarely, do you find friendly, customer-focused workers?
This was my home position for 1.5/2 years I was the quiet guy so my managers would always put me in the back so they could have fun with the more sociable employees up front. Despite that, I still loved to be in the back cashing out while taking orders, cleaning trays, and setting up oatmeal's for the morning. I could do the job blindfolded and I always left my station clean and organized.
Same I am quiet too but I would prefer the kitchen better just sick of working this position for 3 months for 8 hours then having to clean the whole place after every shift for 6 days a week getting off at 11 at night only getting 5 hours of sleep and having school at the same time
I like how you can tell they actually put money into there McDonald's locations and it all comes right back to them anyway .I love it I work do that so many McDonald's a lot of them are different but it's the same stuff
Wow. It is crazy how different all McDonald’s are. Mine we have to hand count all change and cash, and we always double check the order as ours doesn’t have the screen that shows you the car. Since it is Canada we also bring the debit machine to the customer instead of taking their card
Thank you for making these videos. I am tired of applying for jobs and making comments to mangers while not knowing what the job really is. More companies should do this.
I work a window at a local resturaunt, and I've gotta say, I think this might be the only area I prefer my store over McDonalds. We use Toast, which may not have as many features as McDonalds' systems (I don't know specifically what they use), it's far easier to analyze and understand. Also, I spend alot more time with guests, mainly because we're a single window resturaunt. Oh, the joys a cash window would bring us!
The difference to my store is pretty crazy. Generally the order taking here is a lot more aggressive so customers feel like they are getting faster service and we can push cars through. We rarely repeat the price, rather we point at an outside screen with the order details on it and say "hey, was your order correct on the screen?". We don't give receipts out unless requested because they slow down the drivethru and is generally a waste of paper that we have to order from the supplier. And statistically, the majority of sales is with PayPass or tap'n-go payment methods so we don't touch customer credit/ debit cards. They just tap their card on a panel that we hold out for them and they're good to go
As someone who lives in Australia I find it bizarre seeing people pay by cash. The vast majority of payments here are done electronically with some QSR's having the POS terminal on a boom so we can use our card/watch/phone to pay without handing over a card.
This was by far my favorite position. When the place was packed and the cars backing up onto the parking lot and orders still only taking seconds, good old times...
Great to see some different parts of the operation besides the kitchen! Just might wanna go back blur a couple of the credit cards. Seems you could read them pretty easily.
I find it interesting how different Aussie Macca's is to US Macca's this being a prime example, we have our eftpos machines on a stick which they stick out the window for you to use, not often do we hand the card over
In Canada the McDonald's cashier extends the payment pad (rigged on an extension rod) out the window for the customers to tap or insert their credit card themselves.
I also backed it up and noticed he hit the “next dollar” button. The last woman’s total was $7.96 and she gave him $8-the next whole dollar from the total.
Recreate this video while order taking…Trust me to anyone who doesn’t work at McDonald’s and watches this, and thinks this looks easy, it’s not! This has to be the most stressful thing to do while working at McDonald’s.
I always work in grill at my McDonald’s or clean lobby like wipe tables down and stock straws and napkins and also I take trash out and I help in grill I cook regular meat and I also cook quarter meat and help wrap sandwiches it’s a awesome Job to have
Unike your local Mackey's this guy (who's parents own the restaurant) always has backup. The store is staffed in these videos and things run smoothly. Most stores work a skeleton crew and people are forced to perform several jobs at once at the lowest pay legally allowed in the States.
OH my gosh. I am horrified that you do not have a spring clip holding down those 20s! I can GUARANTEE that the drawer is short 20 daily and its behind / under the till. In order to solve this dilemma sacrifice one of your register drawers and use the parts from it to fix all the broken ones, it helps with cash issues and saves the managers some time! =D
It's so weird how in America, you hand your card and they insert it. I always prefer to be given the machine and tap it myself, but maybe that's only a Canadian thing idk.
@@chocolatecoveredgummybears There’s no way you actually think that’s a reasonable expectation. It’s the comments section and I made a comment. What’s your problem?
