Guessing with Other People’s Money! 

Well said MrMused!

As a previous service Mangler I prided myself and myself on my repeat, faithful, comfortable customers that would drop their vehicle off and so many of them would tell me that I didn't have to call them except in the event of a catastrophic situation. It was bliss. I always had my technicians save the old parts. Most people didn't have to see them because of the years of good, honest service. I made the disastrous decision to go to Firestone for supposedly double the money. Not only did Firestone screw me out of the money but the only repeat customers we had were comebacks. Previous job was a Ford dealer. Service profits and CSI were record setting. Took me a long time to get them there but it happened. The most egregious thing I have ever done was to leave the family for complete, total crooks. Firestone should be investigated and prosecuted then shut down. My opinion.

@@davidbeanz3906 You said it perfectly.......Don't we all wish for a mechanic as honest and diligent like this man is?.

Thought he worked at a Napa shop? Did he move?

Yes we need more like him

At 50k miles it would have been under warranty though. So it would be a good thing in that case.

@@joshnabours9102 No. It's older than 5 years. IIRC Hyundai is 5/60 for full warranty coverage and then powertrain after that. Powertrain covers very very little.

@@supra1jzed ah, I was not aware of that.

They will make it back 10 fold with loyalty.

Wait you don't?

Exactly!

I second that!

Dont forget Wes over on www

South main still my favorite channel but this guy is super close second.

And the Car Wizard too

EricTheCarGuy is very honest too.

Correct,job done on to the next one the most of the money is made from the mechanics hourly rate it does not matter which customer pays the rate.

The cost for the service only is 1200? Not including the parts?

@@sarhan5568 Been a few weeks since I watched this vid, so not sure if parts were in the cost. Wont re-watch at the moment. In any case if they got the parts, since they were not used they can send them back to their distributor for a credit / refund, so no loss there if it came to that.

@@Knightyme The car was diagnosed with total AC system failure and they got compressor, condenser and valve. He ended up changing the valve only and the system worked. My question is, do you estimate replacing compressor and condenser to be 1200 in labor without the parts cost? I am just curious for the labor cost in USA.

@@sarhan5568 I'm Australian, not a mechanic, and was merely commenting on the video, like most of the rest of us. :) I would say 1200 on just the labor might be excessive, but I'm not sure how big a job it is either. A recent example for my car. A computerized transmission module decided to flip its circuits, once you get to it, it's a 1-2 min job ... after you have removed the battery, the battery box, a few wires and lines moved out of the way. Then once the module is replaced, put it all back, so a 1 min swap, is 30 min including the time to reinitialize some stuff due to the long loss of battery power, like window controls, radio module might need to have a password put in so it works (anti-theft), reset the clock, you get the picture.

I think the game was Pac-Man but I hope the thing doesn't detect methane because Ray might have said it off have a great day

Knowledge is money. In europe we have to adapt rear lighting o fUS dosmestic vehicles to Euro spec regulation (amber turn signals and rear fog light). Long story short I bouht myself 17' Jeep Wk2 and if you want someone to do a custom conversion price starts at 400 USD to 600-700. Buut there are wonder things like Jscan that let you do that yourself (just buy BT4.0 dongle - 30usd for VIN license and 2 amber bulbs). 15.minute job saved me at least 300USD (and I have Dealership like tool to keep). No new wires, no cutting (well apart for new fog light but adding one for 100 is no biggie).

I'd say the vast majority try to do the same because it does look better to the public that you care about their time and money.

He can not mention his scruples or youtube will flag him.

You will get this customer's full approval and the guys will continue to come back for any future work just because of your honesty

Conducting business like this results in repeat customers. The business should be more than happy about that. If I'm remembering correctly the old business was looking for an excuse to get rid of people. Not that they really need an excuse. Maybe the powers that be just didn't like him, or they were just assholes.

Me too. I am very curious as to what the customer will say when told that the job cost a lot less then what they were been told.

I wouldn’t know what that’s like. The only call I ever get from the shop is it’s going to cost more money.

@@byronrobinson8633 😭😭

The Thousands of people who are watching him do the right thing rn 👀

@@DarkRobin190 do you think any one would doubt him if he said he diagnose the system and it needs to be changed..

Who cares if it costs the shop a couple dollars. I’d rather them tell me the problem is something simple and stupid instead of complicated and expensive for no reason.

And when the friend comes in expecting Ray to save them $1000 on a quote from another shop they will complain they are being ripped off.

priorities right?

I like to be comfortable while Im having an accident

Yup. Tires/brakes/suspension are my personal high priority. Much cheaper to spend $800 on 4 tires vs having a wreck and having insurance increase, medical bills, deductibles, injury/death. I hydroplaned on the freeway a few years back, tires on the car were Goodyear Rsa's with 6-8/32" tread depth remaining. I brought it in and had 4 tires put on it. The shop even called me back before the job stating the tires still had a decent amount of tread remaining.

If you live in the south the heat is just as dangerous 😂 no lie.

@@chasenk00019 Yes it will fry you like an egg. And if the heat don't cook ya , you'll drown in the humidity.

Absolutely 💯

Just do it yourself. Theres something called the internet & it can give you infinite information with a couple taps of your thumbs

Totally agree. Reason I changed jobs. I have a conscious.

I am one of them too but for The moment i work as an mover (i think its called) mainly becouse last 2 places stressed me out and had low salary (payment)

Yup i left my last dealer because i couldnt make enough money without lieing to customers

@@pyro7234 well im no longer a mechanic because i couldn't make enough money without lying to people.

In all the trades there are people out there to take advantage of the mechanically challenged and I have quit a few jobs because they wanted me to stand behind them when they were ripping off the customers and I really did not want to do it so I left have a Merry Christmas

Also the reps , some go by % and up sell you

90% of "mechanics" are actually parts changers with a big ego. To find an actual tech who can diag properly is becoming more and more rare.

@@Maroco918 Most modern "mechanics" start by throwing the diag tool into the OBD port, then changing any part that comes up with any kind of fault code. I miss the days where a mechanic placed one end of a 2 foot screwdriver on the valve cower, put his ear to the other end, listened for a few seconds before stating: "It seems the exhaust valve on cylinder 3 is hanging a bit, and it might need a new bearing for the fan soon.... And the timing's 3 degrees off".

@@jaras1969 car manufacturers are the cause for needing the scan tool before anything else. Like Mercedes. Literally have engine electronic signals, crank signal, cam signals, running through various "Sam" modules throughout the car. So yes a valve may be sticking and you can still hear it with a screwdriver. But to find out what module or computer has failed to cause that requires digital information. Honestly you need both mechanical skill and computer diag tools to be a complete tech nowadays. Just wait until electric cars are what we have on the road, no more screwdriver diag then!

The idea that such a high percentage of techs are parts cannon part changers shows people don't really know any real technicians. I would say that there's a percentage of "malpractice insurance" part changing. It's a matter of not being properly compensated for diagnostic time. The other factor is guesstimating occurs at the front desk. The normal diagnostic time and authorization of book time for tests to be run is shortcutted and they don't want to keep contacting the customer. In sales, there's a formula for success they have that tells them not to follow procedure, but act like it's a magic trick. They want authorization and parts price and labor once, one call, and done. Subsequent contact can cause loss of belief on the part of the customer. He can learn a little, then say, oh its not fixed yet, you want what? More? No, I'll take what I've learned and go have uncle shmoe do it on the weekend, I need my car back today, gotta drive here and there. Then uncle shmoe says, you just needed to turn up the idle and the radio. I put some mechanic in a can in. Those guys Are milking you. So they overdo it. Do it once, and it better be right. SWAG. (Scientific wild ass guess)

@@dannylinc6247 diag technicians can and do demand a premium. It's just the simple fact most don't know how. I'm not sure if it's lack of desire or lack of teaching but it is getting scary. I've been a tech for 12 years and diag, specifically electronic diag, is becoming somewhat of a lost art. Plenty of money in it, alot of people just don't have the mind or patience for it

If it isn't tolerated by management, start looking for a new job. If they are happy to screw the customer you bet they will be screwing the workers too.

I managed a repair facility and I can promise one thing I would hire the honest mechanic every day and twice on Sunday.

There was a TXV in the parts canon. It's the other $1000 worth being a complete waste of time and money.

He,s sub zero!

I had someone buy the shop 2 dozen donuts for doing that once. But in all seriousness, my guess is whoever diagnosed this couldn't find the problem and figured "if we replace EVERYTHING it will have to fix the issue."

I'd also like to see the response from his boss when he tells them that the $1500 job just turned into a $200 job and by the way, these parts need to go back to Hyundai.