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Hello there! We'd like to help. However, we can only support English language. We hope you don't mind translating your message to English for us to assist you further. Please provide more details about your concern. We will wait for your response.

@@MicrosoftCustomerSupport Hello! My problem is that today in the morning I downloaded the game called Minecraft, it asked me for my Microsoft account when I put it in I must have sent a code to determine the process but it didn't arrive, so I tried to resend the code and it told me " "This number is not the same as your account number" and it won't let me continue.

Thanks for translating your concern. From what we can see, you’re getting the "This number is not the same as your account number" error when downloading Minecraft. Since you already have us here, we’ll try our best to assist you. We’d like to know more about your concern so we can identify wthat's causing the error and assist you accordingly. To get started, please provide the following information: 1. Are you trying to download via the Microsoft Store app or via the Microsoft Store online? 2. What device do you use when downloading? 2. Have you tried downloading other games to see if you’ll get the same error? 3. What troubleshooting steps have you taken? This is to help us focus on the things you haven’t tried yet. 5. Are you using the phone number that is linked on your Microsoft account? We’ll wait for your update.

@@MicrosoftCustomerSupport 1. I am downloading the game from the app store 2. I am using my phone which is an iPhone 8 2. the truth is that no 3. I've been searching on Google and RU-vid 5. if I am using it Thanks for helping me

Thank you for the information. In this case, we would just like to confirm if you are entering the correct email address and password associated with your Microsoft account. And can you please check if you are able to sign in to your Microsoft account successfully? You can log in using this link: msft.it/6055YmX8V. You can also try this step-by-step guide to trying to log in to your account in Minecraft: 1. Go to the Launcher log-in page; you have to hit the button to go back to the accounts page. 2. Don't click on your existing account that you want to sign in to, or you will just get back into the same problem loop that won't let you sign in. 3. Kindly click Add a New Account. It is counterintuitive because you are not actually setting up a new account. But once you click to add a new account, you can choose to sign in with your Microsoft account in the Launcher. 4. Once you do that, it will automatically use the Microsoft account to log you in from the Launcher. Just let us know how it goes.