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@Microsoft helps I have a very annoying problem, I try to unlock my account but as soon as I enter my number it says "try another verification method" and it seems like there is no way to solve it, what can I do?!
who asked MS to enable this bitlocker without user's permission... Just for this , MS does not deserve to be the #1 company when so many users are struggling by their nonsense security
How's it going? We saw your comment that you're unable to sign in to your Microsoft account, as you're getting "that microsoft account doesn't exist" error when trying to sign in. Rest assured that we'll do our best to help you out. To better understand your concern, allow us to ask several questions: 1. When was the last time you accessed your account? 2. Have you received any notification about unauthorized changes being made on your account? 3. Do you have access to the back-up security information (email address and/or phone number) associated on your account? We look forward to your response.
I was about to redeem a card when I noticed it needed a phone number, i tried to add my phone number but it keeps showing up "try another verification method." how do I fix this and redeem my card.
Hi there! We understand that you needed help redeeming your points, but every time you enter the phone number, you get an “Try another verification method” error. In this case, we highly encourage you to contact our Microsoft Rewards Team at this link: msft.it/6051lp7cc, as they have the proper tools to authenticate and conduct advance checking on your redeeming issue to provide you with the necessary options about it. Your patience and efforts on this matter are highly appreciated. Let us know how it goes.
Hi, there. We saw in your post that you wanted to delete Windows backups from your computer, and we are here to assist. Please be advised that, if you wish to delete the data that has been backed up previously to your Microsoft account, you need to turn off the backup first. To proceed, you may access this link: msft.it/6056lpF1i. Please choose whether you are using Windows 10 or Windows 11. Then go to the section that says, "What do I do if I want to stop backing something up?" Once you've turned off backup, you can visit your Microsoft Account Devices page, find the Cloud synced settings section at the bottom of the page, and select Clear stored settings. Let us know how it goes.
@@MicrosoftCustomerSupport When I factory reset my laptop. On the “Restore From this pc” it would show which pc I want to restore. I have 3 of those. I want to delete those.
Thanks for your response. You can delete the backup by going to System Properties. Follow the steps below: 1. Press Windows + R to open the Run dialog. 2. Type systempropertiesprotection and press Enter. 3. In the System Protection tab, select the drive you want to manage (usually C:) and click Configure. 4. In the new window, click the Delete button under the “Delete all restore points for this drive” section. 5. Confirm the deletion when prompted. If you have backups stored in your Microsoft account, you can clear them by logging into Your Microsoft Account. 1. Go to msft.it/6053lpflh and sign in. 2. Navigate to the Devices section. 3. Scroll to the bottom and click on Clear stored settings under the “Cloud synced settings” section. Let us know if you encounter any issues in following the steps. Keep us posted.
I cant log in because it says to use a different verification method how am i gonna do that ive been trying to unblock it for hours i just want points wtf??? Im getting frustrated 😁😁👍
I deleted my whole information cause I wanted to sell my pc I create a new Microsoft account with no personal information but I forgot every new account data and cant reciver my password HOW CAN I RECOVER MY ACCESS? I DONT OPENED SESSION IN ANOTHER DEVICE ONLY ON THE PC and I cant remember my data
Apologies for the delayed response regarding your comment about the suspended Microsoft account and the issue with accessing the phone number, Malinda. We know how important this is to you. We're here to assist you. To further isolate this, please allow us to take a closer look by asking some questions: 1. Can you please provide the exact error message you encounter when logging into msft.it/6056lpLjY? 2. Have you completed the recovery form at msft.it/6057lpLjl? If so, what was the email update you got? 3. Do you recall your account's password? Yes, or no? Please do not provide your password for security reasons. 4. Aside from the phone number, do you have access to the email address associated with your account? We look forward to your response.
I haven't setup the authenticator but being asked to enter the code generate from that. I got the login and password but cannot login to the only company account, how ridiculous that cannot login with any other 2FA that being set, but compulsory for MFA...
I cant recover my account. I have entered the password too many times and I have waited over 24 hours and sent multiple forms spanning a year ago. There is no option to verify the account via by sending email
How will i put my phone number? It does kept saying "Try another verification method" i wanna try to redeem my reward points but it wont. How will i may fix it..?
We appreciate the screenshot you've sent and understand that you're having trouble accessing your account and was seeing the message "Try another verification method" when you try to put your phone number to get the SMS code. Allow us to assist you. To further isolate your concern, please answer the following: 1. Do you have other security information (alternate phone number or email) on the account? 2. Is your two-step verification enabled? 3. Have you made any changes on your account before the issue? 4. Are you using a business, work or personal account? 5. What troubleshooting steps have you done so far? Have you tried our Account Recovery Form? We’ll wait for your reply.
Hello again! We hope that you’re doing well. We wanted to follow up regarding the issue you reported with accessing your account and seeing the message “Try another verification method” when attempting to use your phone number for the SMS code. Do you still need assistance with this issue? Please let us know how we can help.
Hello, there. We saw your comment, and it seems that you need help. Allow us to look into it for you. For us to determine the right solution and recommendation, can please tell us detailed information of your concern? Also, is it related to your Microsoft account, Xbox, Office, Surface, or other Microsoft services? We’ll wait for your reply.
Good day! We hope you're doing great. We have not heard back from you. We're just checking to see if you have a Microsoft-related concern and still need further assistance. We sincerely hope you get back to us so we can utilize all our available resources to help you. Stay safe!
Hi, there. You caught our attention. We understand that you're unable to verify your account. Since the issue you have is quite sensitive, we will be asking some information like screenshots, that may contain some personal information. With that, if you have an X account, we will ask you to message us on X at @MSHelps. We'll be waiting for your response.
Hi again! We hope you’re doing well. We haven’t heard back from you. We just want to check if you still need assistance with you Microsoft account concern. If you still require further assistance, please send us a message on X at @MSHelps.
Apologies for the late reply regarding your comment about encountering the error message "account does not exist" while trying to log in for 8 hours now. We know how important this is to you, we're here to assist you. As for the error "account does not exist" usually means that the user is logging in using an alias, mistyped the email address or the user, or you haven’t accessed the account for a long time. To further isolate this, please allow us to take a closer look by asking some questions: 1. When was the last time you were able to log into your Microsoft account on msft.it/6054lRBve? 2. Have you ever changed your primary email address? If this is the case, please log in to msft.it/6054lRBve using the new primary email address. 3. Is there a text or email notification of any unusual sign-in activity on your account? If so, please let us know. 4. Please describe the steps you've already taken to try to resolve this issue. This is to avoid repeating suggestions. 5. Can you recall any email address or phone number associated to your account? If yes, enter it here: msft.it/6055lRBv5 and let us know what you'll get. Please remember not to provide any sensitive information such as your date of birth, gamertag, credit card number, password, full name or email address to anyone, including us, or post it publicly for security and privacy reasons. Thank you. We look forward to your response.
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
The steps these videos tutorial described didn’t work at all.. im testifying *coherent recovery* is the solution to every situations surrounding all lost social media networks..
Recovery of lost accounts in general seems like a mole to *coherent recovery* . This video wasn’t helpful and didn’t work a bit. Their name is spelt as *coherent recovery* & are committed to getting lost accounts back...
If when you enter it asks you for a number to unlock your account and it still tells you to try another method, you have to turn off the Wi-Fi and use your mobile data, put incognito mode on Google and log in there, put your number and there Microsoft It will send you the code to unlock it.
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
The steps these videos tutorial described didn’t work at all.. im testifying *coherent recovery* is the solution to every situations surrounding all lost social media networks..
Recovery of lost accounts in general seems like a mole to *coherent recovery* . This video wasn’t helpful and didn’t work a bit. Their name is spelt as *coherent recovery* & are committed to getting lost accounts back...
Good day, Athareysha! Apologies for the late response. We understand that you were trying to get back into your Microsoft account which you haven’t used for quite a while now, and we’re here to help you. The unsuccessful attempt to sign in suggests that your account may have been permanently removed due to prolonged inactivity. Though this is a potential scenario, we intend to investigate further to determine if there's an opportunity to restore your account access. To begin, we need you to fill us some information. 1. Are you using a Microsoft personal, school, work account? 2. When was the last successful signed on to your account? 3. Is the two-step verification enabled? 4. Do you have access to the security information such as an alternate email address or phone number to receive the security code? 5. Please sign in here: msft.it/6055lROgT with your username and password. Let us know of the error message you received. We’ll wait for your reply, and we can check all our available resources to support you.
Hello again. We hope you don't mind us sending you this follow-up message. We're just checking if you still need further assistance with signing in again to your Microsoft Account. If yes, we sincerely hope you get back to us, so we can utilize all our available resources to help you. Stay safe!
How do I fix the renew pin/password issue on the sign in screen? I have a Surface Laptop 5. I've been trying to sign in for the past few days, tried every pin I knew that would come to my mind but it just wouldn't work. It kept on saying that the password was wrong. I tried the shift+restart thing but it wouldn't do anything. I also tried the volume up+power button but it just led me to the Surface UEFI screen.
Hi! We understand that you are having an issue with your Surface Laptop 5 Pin and thank you for the information you provided. And we appreciate that you already try to do some basic troubleshooting steps. No worries, we are more than eager to assist you. We just want to ask a question. What error are you receiving when you try to reset your pin? We’ll wait for your response.
Good day! We hope you're doing great. This is to check how things are going because we haven't heard back from you. We just want to know if your issue regarding your Surface Laptop is already resolved. If not, may we know what error are you receiving when you try to reset your pin? A screenshot is much appreciated. We'll wait for your response.
@@MicrosoftCustomerSupport @MicrosoftCustomerSupport I already tried all the troubleshooting methods I could find on the internet but all it kept doing was taking me surface UEFI and there's no troubleshoot option there. The issue still hasn't been resolved.
@@MicrosoftCustomerSupport Ive already tried countless of times to enter all the pin and passcodes I could possibly think of. And it still won't let me through. All it keeps on saying is that the password I had put was wrong.
How do I fix the renew pin/password issue on the sign in screen? I have a Surface Laptop 5. I've been trying to sign in for the past few days, tried every pin I knew that would come to my mind but it just wouldn't work. It kept on saying that the password was wrong. I tried the shift+restart thing but it wouldn't do anything. I also tried the volume up+power button but it just led me to the Surface UEFI screen.
How do I fix the renew pin/password issue on the sign in screen? I've been trying to sign in for the past few days, tried every pin I knew that would come to my mind but it just wouldn't work. It kept on saying that the password was wrong. I tried the shift+restart thing but it wouldn't do anything. I also tried the volume up+power button but it just led me to the Surface UEFI screen.
Hi! Thank you for reaching out to us. We apologized for the delayed response. We've seen your comment about facing password issue on your surface device. No worries were here to help. For us to assist you further, we will ask some questions: 1. Do you recall which Windows edition is installed on your device? Is it Windows 10 or Windows 11? 2. Are you logged in to your device using a local account, a Microsoft account, or a company-provided account? 3. Is your device personal or provided by your company? 4. What troubleshooting steps have you done so far? This is to avoid repeating the steps you have done. These questions can help us gather more information and to provide appropriate troubleshooting steps or recommendations. We’ll wait for your response.
Hello! We are following up on your concern regarding your Surface device. We would like to know if you have been able to resolve the issue. If not, and you still wish to troubleshoot, please send us a message, and we will be glad to assist you.
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
The steps these videos tutorial described didn’t work at all.. im testifying *coherent recovery* is the solution to every situations surrounding all lost social media networks..
Recovery of lost accounts in general seems like a mole to *coherent recovery* . This video wasn’t helpful and didn’t work a bit. Their name is spelt as *coherent recovery* & are committed to getting lost accounts back...
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
The steps these videos tutorial described didn’t work at all.. im testifying *coherent recovery* is the solution to every situations surrounding all lost social media networks..
This video wasn’t helpful a bit but recovering lost accounts in general seems like a mole to *coherent recovery* . Their name is spelt as *coherent recovery* & they are committed to getting back lost accounts.
Hi there. If you actually need help to get your account back because you can’t do it yourself. I know a certified cyber security computerist who can help you 😊
The steps these videos tutorial described didn’t work at all.. im testifying *coherent recovery* is the solution to every situations surrounding all lost social media networks..
This video wasn’t helpful a bit but recovering lost accounts in general seems like a mole to *coherent recovery* . Their name is spelt as *coherent recovery* & they are committed to getting back lost accounts.
Hello support! I had my school's student ID logged with Microsoft authenticator on in my old phone and i have lost my old phone and now when i log in my school account on new phone, it says enter the code in your microsoft authenticator app, now what do i do? Please help. Please
Hello i have a problem: i accidentaly pressed exit without reboot when finishing and now it doesn't show reboot. I have to restart manualy or what else?
Hello, there! Your comment caught our attention. We understand that you accidentally selected the exit without reboot when finishing the clean installation on your computer. Don't worry; since you have us here, we'll do our best to assist you. In line with your concern, please try to restart your computer manually when finishing the clean installation. If you encounter any issues on your device after the clean installation, please get back to us so we can utilize all our available resources to help you. We'll keep an eye out for your reply.
Hello again. How are you? We hope this message finds you well. We're just checking in on you about accidentally selecting the exit without rebooting when finishing the clean installation on your computer. We recently asked you to try manually restarting your computer when finishing the clean installation and get back to us if you encounter issues. We haven't received your response yet, but we hope that everything has already been sorted out. If you still need further assistance, don't hesitate to message us again at your earliest convenience, and we'd be glad to help. Take care!
Hi there. Thanks for reaching out to us. We understand that instead of using a Microsoft-generated template you prefer to use your own. We'd be glad to check all our available resources to help. To assist you further, we'd like to ask you for the following details: 1. Are you using a personal, work, school, or business account? 2. Are you referring to creating a Word or PowerPoint template? We're looking forward to your response.
Hi, there. How are you? We hope this message finds you well. Just a quick follow-up to check if you received our last message. May we know if you still have any clarifications about this matter? Also, we would appreciate it if you could answer our previous question, so we can check for the best option to help. Please feel free to message us back at your convenience for an update. Thanks!
