Handing Customer Reactions to New Eyeglasses

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When dispensing a pair of new eyeglasses there are a number of immediate reactions you may get. Let's talk about them, do some role-play, and learn how to handle each one.
Learn More about Laramy-K OpticianWorks: opticianworks.com
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This video was produced by Laramy-K Optical
Laramy-K Optical is a digital surfacing and coating lab unlike any other. We provide our customers with independent, high-end alternatives to corporate brands. Through craftsmanship, technology, and independent, innovative vendors like Younger, IOT, A&R, and Quantum Innovations we offer our customers the Integrity portfolio of freeform lenses and coatings. Made in the USA, the Integrity brand is not a generic house-brand, but is the absolute best available, designed to give the wearer that “wow!” experience.
In addition to the digital line, we still offer conventional surfacing, including glass. Maintaining traditional equipment gives our customers vastly more flexibility in their dispensing, particularly when it comes to more difficult prescriptions.
Learn More: www.laramyk.com

Опубликовано:

14 окт 2024

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Комментарии : 5

@victoriaharmon7297 Год назад

Love all the educational content! While im not an optician (at least not sure i want to yet) I have worked in an optometrist office for 6ish years. I went from a optometrist tech to now working in the lab (for about 3 years) even video's like this one really teach me a ton that just was never sat down and explained to me at the office i work at. Im also autistic so anything that gives me insight into what could be said and how to react properly is a MAJOR help. I like hiding in the lab because I dont have to deal directly with customers as much however I do still do about 8 collective hours on the sales floor a week so I still often have to have social interaction 😂.

@LaramyKOptical Год назад

Sounds to me like you are an optician and probably a pretty good one at that! John

@robertsitch1415 5 месяцев назад

I have read a BBB review about one guy with a higher prescription complaining about having lens protrusion. The optical store replied that they let him exchange them for a smaller frame.

@IC_Casa_optic Год назад

Hi I'm a big fan of your content I'm a Moroccan optician and your videos help me a lot since I just got my diploma I'm a little bit struggling with social anxiety and communication issues especially when it's about convincing customers and selling which makes things more difficult for me to find training opportunities. Sorry it was too long but what is the best to train myself so I can progress a little bit faster thanks and keep going ❤

@LaramyKOptical Год назад

OpticianWorks.com