Happy Employees vs. Happy Customers: False Dichotomy? | Xplore By XLRI 

In this engaging episode of Xplore by XLRI, we discuss the balance between happy employees and happy customers. Is there a trade-off, or can both coexist to drive sustainable business success? Leaders from diverse industries share their insights on how creating a symbiotic relationship between employee satisfaction and customer happiness leads to long-term growth and profitability.
🔍 Featured Leaders:
- Mohan Ramachandran | Cummins
- Azfar Hussain | Bajaj FinServ
- Prof. Kalyan Bhaskar
- Prof. Subhasis Ray | XLRI
- Priyanka Shakyavanshi | Gestamp
- Dr. Rupinder Kaur | Executive Coach, Board Member & UN Mentor
- Nilesh Gohil | Merkle Sokrati
Explore the powerful connection between happy employees and loyal customers, and how fostering a positive workplace culture can drive exceptional customer experiences. Discover actionable insights to apply in your own organization.
🎥 Don’t miss this thought-provoking discussion! Hit the like button, subscribe, and share your thoughts in the comments below. Let’s unravel the relationship between employee and customer satisfaction together!
💬 Want to be part of our next conversation? Write to hari@ceolounge.net
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