Has Samsung FINALLY Made a Good Refrigerator? Samsung Bespoke Teardown 

I know I'm late to the comment area, but this is like the Lock Picking Lawyer telling me Master actually made a respectable padlock.

Please keep us updated on its service history.

Thank you for tearing down and looking at this Refrigerator. It was very helpful

We just got a version of the Bespoke with the flex drawer and no Family Zone (built in tablet). It’s been awesome, and once we install the waterline, we’ll have the ice and beverage center to use. We got an excellent deal at where we got it- there was a mix up with the open box model we purchased, and we got this fridge new for under $1100. Our kitchen is small, but this is worth the space it takes up. We also live right by an authorized repair tech for Samsung (used them for our dryer) so we’re in good shape if we need repairs.

I have the counter depth version of this, fantastic refrigerator coming from an LG and Samsungs, took a leap of faith and I am glad I did. It's completely different from the previous decade's line. This seems to be a rebranded Dacor, the high end brand that Samsung acquired. A few additional notes: It has both lower and upper grab slots to open the door with a clean look and no handles taking up depth space. I prefer the upper slots as a taller guy and you get used to not using/ needing handles. Color on the panels is only in front... the sides are not color-matched which might be an issue if yours sticks out because you'll see a different color. Panels can be dry erasable but it can definitely stain. Works with Smart things for stuff like door open notifications. I've had the pitcher since the previous version and it's been a game changer and I can't go back. Fill quick, but sometime has issues auto-filling if the overflow pan is full, but simple process to clear. Finally, be sure to check swing angles, it's not just about the opening width.

Hey Ben, awesome review of the Samsung Bespoke model fridge. I bought the previous model with the tablet in the door & the terrible ice maker. Never had any issues with the tablet but because I purchased the extended warranty, Lowes came to the rescue after years & constant problems with the ice maker,deemed it irreparable and returned the purchased price, which spoke wonders to me about Lowe’s, & the extended warranty. I would never purchase any high cost appliance without the extended warranty, especially with the Samsung moniker on it! The Bespoke model may save the day for Samsung refrigerators & consumer wariness!

Thank you for making this, I’ve been needing a fridge and LOVED this but I wasn’t going to spend the money unless you made an honest review! 😂

Last year my Kemore Elite with the LG compressor died. Went shopping and no one had a white french door frig. Went online and Samsung had the Beskoke with white glass panels in 25 cuft. Ordered it online and they threw in a three year warrenty instead of one plus an extra set of glass panels in a color I hate and no choice but with free delivery and fast. It is a love hate relationship. I miss the handles and magnets don’t stick to it. The drawers store a lot of food. $200 worth or groceries fit in the drawers. Yes, I had to have Samsung make a warrenty call. The freezer drawer gasket leaked. The tech came out when I scheduled online. He replaced the gasket and he informed me that the drawer front was warped and needed to be replaced. He returned a week later and replaced it, all free under warrenty. He even answer some of my questions like the secrets about the magic pitcher and what to do when it does not fill up all the way.

Absolutely love my bespoke appliances. 2 homes full of samsung appliances, no issues at all. I appreciate the connectivity of everything and the modern clean styling. Produce stays very fresh for a very long time and the customizable 4th drawer is great. We use ours for bottled beverages which keeps everything out of the main refrigerator and gives more space. Although the full size is HUGE.

Thank goodness I didn’t have to get a new refrigerator thanks to your kit and video that I fixed mine with. ❤

Great video Ben. This Samsung Bespoke fridge has been redesigned from the ground up. Glad to see that these models are made in Korea (including compressor). The previous generation french door fridges were made in Mexico. As a part time service tech with access to Korean service manuals, I haven't repaired a Bespoke model yet. Samsung learned their mistakes and delivered a quality fridge!

Those messages on the fridge tablet are hilarious. 🤣

I've got the 4 door flex version of that fridge with the beverage center.... it's absolutely WONDERFUL and highly recommend it.

I didn't get the Bespoke because it was a little bit taller and wouldn't fit (additionally, the panel color I would have chosen was on back order. I was replacing a fridge that died, and couldn't wait 4 months.) However, I got the 4-door Flex that is essentially the same. Due to mobility issues, I simply can't utilize a big drawer freezer -- I can't reach to get to everything. I have the Beverage center, and I love this fridge. I love the two sizes of ice, and I love the four doors. The freezer space is so much more efficient to use than the side-by-side Frigidaire I replaced. I can see everything and get to everything. I use the infuser on the water pitcher in the Beverage Center all the time in the summer... continuously brewing iced tea!

Hi Ben, as always very informative. I got the Samsung Bespoke from Best Buy (Lowe's also had the same price) in stainless steel with 4 doors. Two freezer drawers. Water and the ice are on the inside so I really hope that there are no issues. I like the clean look of this refrigerator and could not find another one that looked similar to this one. The inside too had good quality glass and drawers. I saw your video today and my refrigerator also was delivered today so I am glad to know that I did not make a mistake looks like you too like this model too. I was in real rush as my old LG died day before yesterday.

I have the 4 door, counter depth, with the beverage center for 4 years now. It's been good so far. Gets used a ton by our full size family with 5 kids. Only issue is with the beverage center pitcher. The auto fill doesn't work all the time. What I found is that the magnetic sensor that relays to the fridge to fill, doesn't line up perfectly anymore. When I place the empty pitcher back into the fridge I have to pull it back very slightly for the magnet and sensor to line up.

You’re the Best and You are Hilarious!But,Very informative!My wife and I are currently looking for a Great Washer and Dryer and Refrigerator too!Your videos are Great Guides and I’m using you and a few other Repair Technician as guides!My Wife Loves this Samsung video I took it off the list with the Samsung name to Only put it back!!😂❤!Keep bringing the best Videos and Information.Ive gotten 10 people to follow you!❤

Ben is super knowledgeable. Great content!

Thanks for the review Ben! The Bespoke refrigerators are still a bit ahead of the curve with features but have been nervous with reliability. Just pulled the trigger on the same model shown as I got a great deal with an extended warranty and extra set of panels.

I wish I could buy on of the Sears fridges that were made 50 years ago. They were so dependable, some of them are still running. New fridges rarely run for 5-10 years anymore.

Love your outfit, and soooo appreciate all of the great info you provide! Thanks so much!

I purchased a four-door bespoke RF29BB86004M Korean made refrigerator last week. It has the metal panel in the back and the metal panel on the beverage center door. I was getting out from under a 5 and 1/2-year-old LG on its third failure. I had watched a video of yours recently discussing how nobody made a rock solid refrigerator anymore. You discussed all the problems that came with complexity and what to avoid. Having not seen any of your other videos on Samsung apparently I chose this one because it ticked all the boxes. So far so good. It is nice to see that my choice wasn't completely off base. Despite the fact this is the same volume as my previous refrigerator reorganizing the interior and getting rid of handles saved me almost 4 in of floor space. I live in the Houston metroplex, and can readily access repair parts for appliance is myself. The only thing I've never taken on is the refrigerant. We also paid for the 5-year warranty through Lowe's just for peace of mind.

I have been eyeing the bespoke for 3 years. I am so happy it gets a good review from you! I want it in blues

I have this same one with the beverage center. I absolutely love my fridge. I only bought it because it had a 10 year warranty. I've had it for almost a year and i have no complaints.

Had ours about a year. I'm very happy with it so far.

Great advice Ben! I bought AGE side by side With ice and water in the door in 1984 It lasted almost 30 years! Next Samsung 32 cube two Ice makers one in the refrigerator door melted and fried electronics within 6 months I keep it clean It's still running! I am going to shut down the ice maker in the refrigerator Thanks

Our beloved GE fridge is getting on in years and we've been dreading getting a replacement. This is the first Samsung fridge I've seen that I looked at and said, "Wow, I don't hate this." We may not end up with it, because GE has been so good to us, but I do genuinely love the idea of having customizable panels and I can see local glass shops getting in on the action and offering logos, picture models, and all sorts of cool things that are compatible with these fridges in the future. Thanks for the teardown!

I have a Bespoke with flex drawer from a year or two ago and I’ve loved it so far, I’m glad to see Samsung is improving upon them, so far I’ve had no issues with mine knock on wood

I have one of these, we were in crunch since our fridge just died. Lowes had these in stock, so we got one. Overall weve had zero issues in 2yrs. We thought the compressor died as it was no longer cooling. Ends up, the coils just needed to be cleaned, and it needed to he restarted. Personally, i think the fridge is huge but the way the shelves are laid out...most of the space is wasted. It is hard to clean the coil as its in U shape, so its hard to clean the whole thing. Im happy i saw this video as I've been in pins and needles with this fridge for the last year

I really wanted to get the bespoke fridge but was always weary of Samsung. I really appreciate your video on this because now I feel a bit more at ease investing in one of these units (the 3 door only)!

I just bought one of these on a massive sale. Super glad that Samsung went to a simple and straight forward design but something that's pleasing to look at.

Amazing refrigerator. Ice maker is fantastic. People are always asking which model this is and where to buy. Very happy with this purchase.

Good video, thanks. I have that exact fridge and after 1.5 years it's still working, although I think it might have gotten a little noisier, but still have to be standing with your ear right at it to hear it, compared to when I first plugged it in, it was completely silent.

Makes me happy because we bought one a couple years ago. We had a super expensive Kitchen aid refrigerator before. It didn’t last 5 years and fried it’s brains. Plus the freezer door handles would not stay on tight

We bought a Samsung Bespoke fridge a year ago. Unlike the model shown here, ours has the beverage center that is accessible through a shallow door in the top left panel. Ours though is the model with the double door on the bottom, where the left houses the dual ice maker and some shelves and a drawer, and the right side can be switched from freezer mode to fridge temperature modes. I love that the freezer has pull out shelves instead of big deep bins. I know that for me, I'd have a difficult time keeping the deep bins organized. I love the idea that we can change out the glass panels to suit our tastes. We got the white for now and opted for the counter depth version. We ordered directly through Samsung. They had a much better price than any of the appliance stores and Big Box stores. It was delivered and installed only 4 days after ordering.

The most simple is the most expensive, sounds about right. The door construction is awesome, reminds me of my parents old 80's appliances. Simple, light, panels, skid right in and out. Be tough to sell me on the water center and ice makers though. My Kenmore (LG) 4 door through door dispense has been rock solid going on 5 years now.

I bought one two years ago. Doing simple maintenance. Good reliability.

Just ordered mine and awaiting delivery next week.White Glass with Ai Family Hub Screen, because I love Tech!

I purchased a new Samsung 32 Cu. Ft. Mega Capacity French Door Refrigerator w/ Dual Auto Ice Maker. A very simple design very similar to this refrigerator. Five months old the freezer couldn't stay cold, many cancelled service calls and four repair visits and I still have the same issues. I couldn't deal with it any longer and purchased a GE.

Awesome look Benjamin, thanks!!

I’m hanging on to my 15 year old Kenmore Coldspot Side by Side (2009) refrigerator with nothing through the door. It’s been very reliable with little maintenance issues. I did replace the startup capacitor and relay last month and the refrigerator temperature thermostat in 2019. And I am hoping for ten more years.

I bought this exact model in December. A few things you missed: the bottom refer drawer can on the right side can only be opened if both doors are opened, left side does not have this issue. The ice maker is loud upon the first fill of ice. This is due to the ice dropping on the empty plastic. Once the ice is dumped the water fill is loud for about 5 seconds while the trays are filled. The pitcher fills quickly, & will only do so while the doors are closed. Opening doors while filling will interrupt the fill until the door is closed. As a tall guy (6'3“) the beverage door handle is a bit inconvenient to grab. I tend to open the doors from the top pockets. As noted in another comment, the door open alarm is quick to let you know it's been opened for a prolonged time. It is also quick to send that info to the app. I got the stainless panels & they do pick up prints easily if your hands aren't clean. I may look into a matte black panel set in the future. The water dispenser will fill a 30oz bottle w/ cold water, completely. Being that I live in a rural area the service issues do concern me, I took the leap knowing that & bought the extended warranty from the retailer.

Thanks for the info. My current fridge is only 40.5 yrs old and functioning well, so no thoughts to replacing it yet.

we have 2 of these and my parents have one. No issues, love the fridge. Only thing to note is that since the fan is near the top shelf its typically 4-5 degrees colder are the top shelf compared to bottom shelf. We have frozen eggs a few times that way lol.

I have the Bespoke with the internal pitcher and white panels just like in this video. Did a review on it too. So far it's fantastic, IMO. The autofill pitcher is my favorite feature, and the app can even connect to your amazon account and auto-ship filters for you when the fridge needs them. Best part is that I got it at Home Depot for only $1499. Great value, I think.

thanks for the info. currently looking at the side by side bespoke RS28CB7600QL. one thing i wish it didnt include was the touch to open option on the doors. seems like something i dont need.

The Samsung emerald green bespoke is absolutely gorgeous!! We can't wait to get one. BRAVO, Samsung!

As a technician in the Austin area I've been having a lot of issues with the auto fill pitcher where the moisture sensor breaks.

Great review!!! Am considering on acquiring the side by side bespoke model, any better option you would recommend instead fo such model??

I have the one next to that Bespoke.. Got it on sale from BB, paid 900 bucks and I am totally happy with it. I dont use the ice maker because I use primo purified water and use ice cube trays. I use the container for my ice cube tray cubes .

I hope you continue to review this one. Were depend on it. Thank you.

I have a bespoke...4 door stainless and LOVE IT. owned 6 mths...perfect

This model is one we have been considering.

My current fridge is 45years old and still working as good as ever - still on middle-range settings - I suspect it will outlive me.

Have had a Samsung side by side food showcase counter depth fridge since 2016 and it hasn’t given us a single issue. Love it.

Got one of these two years ago and haven’t had any issues. Mine has the flex zone so the bottom right freezer could be a fridge, which comes in handy when we get a big grocery order or are prepping for something and can throw some extra freezer stuff into the deep freezer. I hope it holds up because it was definitely a pretty penny!

If it has a "linear" compressor, you might as well throw it "straight" into the trash as soon as it arrives. In the past 10 years, I've been through 3 refrigerators with failed linear compressors. Each of them failed and were fixed about 2-3 times before throwing in the towel. The compressors tend to have a lifetime of about 1.5 years.

With the Ice make now in the Freezer in the bottom, i got one, its a good unit. I had a bad one with one in the fridge. I've had it a year now, no troubles, very happy. prior to this one, ICE MASTER BE DAMNED!

I’m enjoying the comedy skits throughout the video, thanks for the laughs and great insight

A friend of mine bought this unit. And they are pleased

We have that fridge, had it a year and it's absolutely awesome. The only issue is that the water bottle filling plate squeaks really bad when pressed, other than that we love it .

Our 15 year old GE died a few months ago, so we bought this 3 door Samsung. So far we really like this one. It makes a lot of ice and the upper refrigerator area is very roomy compared to our old GE 3 door. The GE was notorious about the ice maker crapping out and the area under the party platter drawer always freezing up with a thick layer of ice that we had to keep chipping out so water wouldn’t run out onto the floor all the time.

Is a sub zero worth it? I owned one for 25 years with zero problems. Bought a new sub zero when we remodeled kitchen even though nothing was wrong with old one. Now I’m gonna sell home and build a new home and I wanted a stand alone refrigerator and a stand alone freezer. I’ll probably buy a fridge/freezer combo for everyday use also. Wasn’t sure if I should get another sub zero for fridge/freezer or something else. Also when it comes time to purchase a stand alone refrigerator and a stand alone freezer I will gladly pay for your time for recommendations on those units. Thanks and love viewing your Intel on appliances.

Oh man thank you I just bought ... with the hub but Im glad the rest of the fridge is great

I bought the Bespoke side-by-side around the time you released this video, though I hadn't seen your review before I bought it. So far I'm VERY pleased with it. I know I took a gamble with it being Samsung, but so far it's proving to be a good buy. Has Samsung turned a new leaf? Time will tell!

Have Bespoke side by side for two weeks. Just absolutely love the fridge. Very quiet and the ice maker with two different kinds of cubes is really neat. Temperature settings are exact. Obviously do not know about long term reliability.

ive had this fridge (with the screen) for 2 years now and absolutely love it. 0 complaints.

I don't want a refrigerator this luxurious honestly... I want something that is simple but works.... side x side's are my favorite with ice/water in the door...but I could live without an ice maker.. I wish they all made coil cleaning easier

Great review thank you sir

I own this Samsung, and I love it.

That tempered glass should make for a nice dry or wet erase marker surface, too. That's neat! I think the compressor in my 12.5-year-old Samsung is finally dying. It's become super loud, and the freezer keeps building up ice until it won't close completely. I think the ice maker is either busted or frozen over now, too. Going to have somebody check it out, but I might be buying a new one soon. I can't believe you've got me thinking about another Samsung! I've had relatively good luck with mine -- only a couple minor issues like a broken ice maker arm that were easy to fix. However, we had a really bad time with one of their ranges of the same age. The mainboard literally blew up, and my ex spent 10 months fighting with them back-and-forth to get it repaired. We finally got it fixed, though one of the active burner LEDs blew immediately after. I swore off Samsung for their bad service, but if I can find this one at Costco, I might do it. Looks like a relatively well-designed unit, and they're all just about equally cheaply made these days!

I have 2 Samsung Side by Side Twin Cooling Fridges that are going on 18 years old. Neither have ever skipped a beat in keeping food fresh.

Ended up buying this exact model in counter depth version based on your videos suggesting no ice maker in the fridge section, and the price was good and the wife liked the clean aesthetic. Definitely got the extended warranty though ;)

Ended up buying exactly the model recommended here several weeks ago. The LAST thing I wanted was a Scamsung refrigerator, but it was literally the only realistic option (colour, size, etc.) that was in stock locally and available within a day or two. Thank you so much for making me feel like we've at least there's a chance I wasn't totally screwed!

We bought this fridge with just the addition of the extra drawer. It has just the pitcher in the door since we have a separate water cooler anyway. Love the ice. Ours has a metal back wall. The sleek squared off look with nothing on the front plus the ability to replace a damaged panel with small kids in the house is great.

I just purchased the RS23CB760012

Ben- great video. We took a chance on a Samsung RF28K 4 door flex refrigerator. It has overall been very good with one really irritating exception. It appears that during the daily defrost session water leaks into the freezer (bottom left) bottom. I don't think this is the same issue as the dreaded issue that the retrofit kits fixed but rather maybe a clogged drain tube? About every 2-3 months we have to hammer the ice out of the bottom. Have you fixed this issue before? Thanks!

I managed to pick up a 60+ year old top freezer (separate door for that) GE fridge that I saw at a garage sale for $175 (it's ugly, has rust stains on the sides and at the bottom of one door, but I suppose I can paint it with some new white paint). Guy guaranteed that it still worked great. HEAVY. Took it home, put it in the garage, plugged it in. Hummed. Checked it in the morning, nice and chilly inside, little laser 'pistol' thermometer reads 30 - 36 degrees F on all internal surfaces (not including the cooling coils). Looks good. I'll let you know when it conks out..... if i out live this fridge, which at this point, isn't a certainty.

As a tech i like all the changes they have done except for the fact they went away from copper for the lines coming out of the cabinet. I have the lokring tool but i prefer brazing, and most leaks i find is in the aluminum/ epoxy connections and thinking that they buried they in the cabinet worries me for internal leaks. I see the cap tube off the 3 way valve is copper but in the ff section its all aluminum. My concern is where did they transition from from copper to aluminum.

The current generation of Bespoke are great. I haven't had to repair too many of these - and of the ones I have had to do repairs on it was just the beverage center not working properly.

Sir thank you for your great videos! I'm also an appliance technician

I bought the 3 door bespoke from Costco about 6 months ago and it's been solid so far. I opted to not get the beverage center and instead got one with just the autofill pitcher. The Samsung deal at Costco made it a pretty solid deal. The only thing I dislike so far is how quickly the fridge yells at you for having the door open, I almost never get the groceries in it before it goes off. It's a minor gripe though.

What is your opinion on the four door flex version? I have it and I love it. I don't need much freezer space due to using a chest freezer for most stuff so I use the other side on the bottle in beverage mode instead of freezer. Gives me the entire top and half of the bottom as fridge space.

I have looked and researched extensively for a new fridge in my home that is being built currently. I am going with the Bespoke model but the 4 door version with the smaller doors and slide out tray. The main reason I liked that one better is because it fixes the problem you and several comments have already stated and it was obvious to me the second I tried it in the store. The lack of a handle means you have to reach under the door to open, which I like the clean look of, but with the 3 door model its *slightly* too low for my comfort requiring the ever smallest amount of bending which is annoying. The 4 door model (2 sliders) fixes this entirely as having the bottom of the main doors about 6 inches higher up puts them in the perfect location.

The Samsung side by side Bespoke I bought and loved stopped cooling with no warning… at only 8 months old!!! I bought it bc the Samsung I bought before only lasted 2 years, but they refunded me for it in full. So, bc they stood behind their product and I figured they figured it out and I LOVED the Bespoke… it lasted 8 months!!! They refunded it but I was without a main fridge for three months jumping through hoops!

Good video. I'm glad that Samsung is finally fixing it's problems but I will be sticking to your original advice: A basic GE, freezer on top, no water hookup.

excellent review.

I really like mine. I wanted the ice in the freezer and it has been a big improvement to my French door whirlpool with ice in the door. Ben is correct that components are sturdy. Again, much more sturdy than my Whirlpool. I have 18 months and am happy with my purchase. I really wanted a white fridge that did not look clunky and this one fit the bill.

I am looking to buy one of these but with the flex drawer between the fridge and freezer. I hope that version is as good at the one you are reviewing here.

We haven't had any problems with our 3-door, non-beverage-center, no-screen Bespoke. It came with a rebate, a voucher to replace the panels with our choice of colors. (We keep the original panels.) and even a free vacuum sucker tool to replace the panels with. I thought I'd hate not having ice and water through the door, but no. It turns out that pouring water from the pitcher is way faster than the silly squirter in the door. And the water is way colder than with the squirt. And since i always use a double insulated travel cup the ice lasts longer anyway. Through the door water dispensers always end up looking like crap after a few years anyway. The one thing about the pitcher in the door is you can't close the door very hard. That moves the pitcher slightly and it won't automatically refill. Other than that I'm happy. We'll see how long it lasts. Frankly i haven't been impressed with any electromechanical appliances in a long time.

Great video. I like the capacity of this frig. and potential reliability. I want to get a reliable frig. with the best freezer space also. What would you recommend?

We purchased the 4 door version with no family hub and the cooling systems. We love it!😍

Thank you 🙏

We bought a Samsung fridge in 2009 and haven't had any major issues with it, never needed to get it repaired, so i was surprised to hear the brand has a reputation. We probably lucked out because the ice is in the freezer. But i have had my eye on this Samsung bespoke for a while...i have no interest in any of the smart features other than the beverage center and customization, so I'm glad to hear that it will likely still be a good choice for us.

Thanks for sharing. 😉👌🏻

Can't thank you enough for this video. It is both informative and very entertaining. And it's about a refrigerator! I have a 4-door Samsung with the ice/water dispenser and although it is still working after 6 years, we hate it for all the reasons you mentioned, plus it holds so little ice. Now I want it to break so I can get the RF30BB6200QL.🙃

I am considering Bespoke after considering your recommendation for GE but I keep hearing how loud GE’s are and I just can’t have that as I work out of my home and my kitchen is a kitchen/living room with tv. Any comments about that to help my decision? Thank you and I am so glad I have found your videos - the best so far!!🙏🙏

Thank you!

I like a basic refrigerator/freezer with no frills, just want RELIABILITY. Dreading the day my 2001 Whirlpool needs replacing. Does any company make a decent bare bones unit approx 22 cubic feet? And how long can you expect a new unit to last before needing costly repairs? Thanks!

Ben... Take the Money and, and, Ruun... Look both ways though.... Love your Humor! What a Natural!