He thought he knew how to protect himself against scammers. Then he lost $34,000 

"Got a call from the bank" .... that's the first problem, the bank never call you

One thing in common on all those who got scammed. They all answered the phone. It's 2024, let them leave a voice message. If it's the real deal, they always will leave a message, fraudsters never do

If you didn't ask for it, it's a scam.

No bank or any company will ask for your security code.

Take one step further after hanging up: call the bank using another phone, not the same one you used answering the call, especially if using a landline. Better yet, just don't answer.

If they got the info in a data breach than the bank owes all customers money

Not savvy enough I would have not even answered

The scary part was the scammers know the victims monies activities and amounts!

I don't even answer my phone anymore

Banks used to call on the phone. They don't anymore. Don't answer the phone.

Omg. No financial company would need to ask for you to provide any information to fix anything. They are the company. They control their system. Why in the world would they need your involvement to fix things? Next time you get a call like that, immediately go and change your passwords. I wish there was an easy button you can press to lock up all of your financial accounts when you detect fraud.

I'm a victim to an online scam this past week. I just wish I could get my lost funds. Would you know any professionals I can speak to about this? Any help would be much appreciated.

The irony of having a portable phone is no one ever answers them anymore. When we had landlines, this was never an issue.

Surprised he got any of it back

Or they skimmed his credit card and tracked the recent usage.

He said it would never happen to him. Well first red flag is they called him. Second red flag is they asked for a code. Your bank or credit union will not call you or ask for a code. Ever.

Tell them you will call them back on that number, phone companies need to do more

Proof positive anyone can be scammed.

It’s not a data breach it’s an inside job where the scammer is working alongside current or former employee(s)

Always break off the incoming call, & then manually initiate the call yourself to the number on the official company website. Better yet, never answer an unsolicited call from a number not in your personal, vetted contacts.

Anyone can spoof (fake) any caller ID number. Why dont people know that?

He looked like an easy target. Not surprised 👇🏽

This guy does more to prevent and stop online scammers than the FBI. Grind Techiei You're not only closing down scammers but also educating the public, making them aware. Well done!’

When I get a fraud alert I call the number on the back of my card.

"He said the caller was not only articulate..." Ha, ha. Euphemism for caller did not sound foreign.

Banks don't call you.

The fact that someone knew his recent credit card transactions almost certainly means this is an inside job. Someone at the bank (and it does not have to be his local branch) is in on it.

Blocked out. They know not answering that mess hang up leave on voicemail.

They usually start out asking for random info to get you comfortable before trying to get the private info. This happened to me starting out with an email with an actual Verizon phone # link to get a discount. About 30 seconds into the call I became suspicious and hung up. I called Verizon and they knew nothing about a discount being offered to me

Blame the banks! They ask customers for our phone numbers, and somehow scammers gets our phone numbers; so, let’s hold bank’s responsible for lost funds for customers.

It happened to me..never reply to text or e mail from bank...instead phone the number on the bank of your card to confirm any messages.

The Bank is right. YOU gave them your Code and Information. Case Closed!

Caller ID is useless. People really don't know that? You always hang up and call the fraud department yourself. And especially NEVER tell anyone a code over the phone. Just read what it says on the two factor authentication page: "we will never ask for this".

Banks don't need you to do anything at all for them to put a stop on your account. If they suspect there is a problem, they will flag it and render it inactive until the problem is resolved. They will notify you that your account has been deactivated, and you need to call them or go into the bank to get it resolved. But they won't call so you can put in a code of some sort. Crazy.

When you got a call like that, you close the call right away and then call the bank, use the authentication method to get a secure and recorded call, and ask if the call that you got was legit.

This is like thay beekeeper movie

Ask for a case number and then tell them you'll call right back.......using the officially listed number for the institution.

Common Sense Don’t Trust Anyone on the Phone!!

Huge shoutout to #crackassetsupport for tackling these tricksters head-on! Protecting the elderly and everyone else from these lowlifes is so crucial. You guys rock! Honestly, you should be up for a Nobel for keeping us all shielded. Keep it up!

If you look at 0:21 of the video (bottom left hand corner), we now know where the victim works!! He didn't bother changing the information in the Zoom profile he used for the interview.

Once again: banks and the government will not contact you by electronic means asking for personal/confidential information.

You fell for it brah 🤔 sorry you got took. 😡😡 Damm 😮😮

Wow!

This is nothing new ! Don't use your phone or computer for ANY financial transactions no matter how convenient it may be , and if there is a problem with a bank account you go to the bank and check it out in-person . These are very simple things .

those suggestions are NOT enough, the scammers can capture an outgoing call as well. simply go into the bank physically and deal with the issue. NEVER give out any info on the phone.

Nowadays, I will not answer a phone call, text message or email if I do not recognize the sender.

FBI NEEDS TO GET THESE SCAMMERS....From where ever they are! PAY PAL CAN RETRIEVE THE MONEY BACK & THE BANK.

He failed to call the bank back with their branch online number and ask for the teller by name. He failed to ask the caller for the bank number so he could compare it with the real number and call back asking for the same teller. He failed the verification test and trusted the anonymous caller.

reimburse the bradda.

The staff today are untrustworthy, most obvious, it's a bank employee to know that information.

It’s definitely done internally. a Fidelity employee has access to the history, but doesn’t have the passcode to wire transfer. like Chase bank. there’s a lot of rogue employees stealing people’s money.

How to tell is a phone call is a scam. Someone calls your phone

Just use cash simple

The Asian lady reporter wearing the pink has an Americanized voice. She doesn’t have a foreign Asian accent.

Don't ever give out real security code. Whenever they asked me for security code, I would look at my phone, and it says don't give that code to anybody, so I just made up a number and gave it to him.

I'm receiving account security notifications very often now. Microsoft is daily, but I am an Android user. Some streaming services that aren't important. And everything looks legitimate. Links seem sound. But I don't have many of the services that warn me. And then there are automated phone calls from the national police threatening to arrest me for illegal activities related to my SSN. I restart my phone and tablet daily and survey my accounts.

great i have to cal them back if i ever have to transfer money

Never give out codes or passwords of any kind what is this "unless" 2:25 these news station needs to do a better job with proper information......

When the wife Googled the number the call came in on and Google showed number was to the bank, did that number match the number the couple had on their own contact list for the bank? If numbers were different, or even if numbers the same, hang up! Then, call the bank yourself to report the call. Banks never call about this kind of thing. Banks never call, period. Even when on hold and due to long wait times prompt gives option to call you back, stay on hold. You never know for sure if that callback is the real thing, or some scammer who just happens to know you're expecting a call back. Never give a crook the benefit of the doubt.

They will tell you it's a urgent matter. Tell them you will call them back and hang up. Call the number on your card. Don't use a number they gave you and don't Google their number. Too many fake numbers on Google. Check your notifications on bank website. And above all NEVER give a code to anyone who called you.

I had calls showing as if they were from the tax department. I told them to land mail me an official letter with a copy of my tax summary, and indicate me to call the tax department with a file number. I get scam calls and always hang up if they ask personal questions. The only question I will answer is when they ask me my name. Nothing more! My name is in the phone listing anyway...

Thier computer and cell phone might have malware.

I think that a lot of these scams are “inside jobs”. Some bank employees know which accounts have a lot of money in them and make good targets. They also have the customers name, phone number, account history (credits/debits), age, and account number. They have all the information that they need to scam you AND make it your fault. How do these scammers know who has an account and with which bank? It’s like the guy that kept giving back short change at my local McDonalds drive-thru a few years ago. He short changed me once, but I caught him every time after that. I reported him to the store, but they didn’t seem to care as he wasn’t stealing directly from them. Over time he probably stole tens of thousands from people who didn’t count their change.

Set your alerts at your bank for any wire or bank transfer. I did. Thieves now can just go into your account without even calling you. Banks need more security measures. Banks don't call people.

So he gave the code away that say don't share this code with anyone 😅

The story is missing pieces and is out of order

Just them send a letter

With Chase I get a text asking if I am the one who is making a purchase. I know people are hard on Chase. I am give a choice if it's me text Yes if not me text No. Once I text no they will put a hold on my account then change my card number. American Express wrote me to say there is a purchase of two tickets to South Africa and if I made the purchase. I told them no. Not long after that they had another attempt purchase of airline tickets with my name as a passenger on both flights. This time American Express did not approve the purchase. If I see my bank calling me I let it go to voicemail. That way I save myself anxiety from doing something stupid if I am no the phone.

They knew cause it was a inside job. People that work for the company and they give it to someone to call. That's what I was told by my bank.

On line banking and dating SMFH !

Go into the bank

Fidelity data breach sounds right. Avoid Fidelity!

Simply don’t pick up on calls you don’t know ow! Why do people think they have to pick up on every call? If anything, it’s your own fault for not having enough common sense!

Wow🤮🤮🤮

Don’t worry they sent it all to Ukraine.

Don't use cards for money!

I could easily make millions stealing from older people if I wanted too. They grew up in a different time. You can easily social engineer any normal person in this day in age especially older people.

Fidelity owes him. They allowed scammers to access his account info BEFORE he gave them a code. Banks want to let themselves off the hook but they’re not keeping our private and confidential data adequately secured. These “journalists” need to stop being scribes for the monied interests and instead advocate for regular people being harmed by poor information security practices at major financial institutions.

Bank Local!!

🙄 banks dont fuckin call u