HELPDESK - how to get started in IT (your first job) 

do want to get the BEST hacking certification? ENTER TO WIN everything you need for the OSCP: training + exam + labs: bit.ly/nc10daysxmas2020 the secret phrase is HELPDESK STUDY WITH ME on Twitch: bit.ly/nc_twitch SUPPORT NETWORKCHUCK --------------------------------------------------- ➡️Become a RU-vid Member: bit.ly/join_networkchuck 👊Join thisisIT: bit.ly/thisisitio 👊 ☕OFFICIAL NetworkChuck Coffee: NetworkChuck.coffee NEED HELP?? Join the Discord Server: bit.ly/nc-discord

I was a 33 year old plumber and started my IT certification journey earlier in the year, my plan was to complete the CompTia pathway and try to get entry level cyber role, I loved the learning and I felt I was wasting my time in my job and I should just try to get into IT and build my skills. Well I did it, after an extensive interview process I've landed a IT Support Engineer role at a cyber company having only ITF and Net+. I recently discovered your channel and I plan to go through it all. Good luck to everyone out there and don't get discouraged and keep fighting.

Just got my first IT job and I hadn't even finished my A+ cert yet. They really did just want customer service skills, a willingness to learn from superiors, and a good personality. Chuck is speaking the TRUTH.

2 years ago, I made the swap to a career in IT watching your channel. I started as an IT Associate. Starting this coming Feb, I am being promoted to a Sys Admin :)

After watching this video I got a job on the Help Desk. After a few months I got a job as a System Administrator…and now I’m studying to become a security engineer. Fell in love with IT. Thank you Chuck!

I got out of construction a year ago and decided to teach myself programming. Tomorrow will be my first IT related interview for a help desk position. Imposter syndrome was starting to get heavy. This video pulled me out of that. Thank you Chuck!

I watched this the day it came out. I now have a remote help desk job, paying very well. Everyone please be persistent. Thanks Network Chuck!

I’m 32 and have been working as an 18-wheeler mechanic for 12 years and just got a job offer for help desk and I’m taking it! Your channel has got me into IT so thank you for inspiring me and others to make the change and start the journey!

Recruiting manager: Please have Azure certification and 10 years experience. Also Recruiting manager: $12/hr.

Chuck, you are the man. After watching this video and having no IT experience or certifications. I started applying to jobs and finding a way to directly email HR. I explained that I was currently studying for the A+ and even offered to shadowing. They saw how hungry I was to learn, and I got the job as a entry level data center technician. One step closer to the goal. Update: Hey guys, sorry I was not able to respond sooner, I'm currently overseas with the military. Overall, in the civilian sector, things are great mainly because I had the opportunity to work with great people. All i had to do was show interest and ask the right question. You don't need to know everything to create a difference in your work environment. I was never late, never said no when extra work was needed, and took plenty of notes. Made great friends that even at the moment, some of them have reached out to offer me other opportunities. Currently, I'm studying for my security+, and I will try to get into cybersecurity when I get back to the States.

About 10 years ago, I started my IT career with a position that was basically a help desk position and then moved to another help desk at another company. I eventually was able to get a system admin position and I'm getting ready to start an analyst type position in IT. As much as I didn't like the help desk roles as much, the experience was invaluable to my career and it's growth.

Swallow your pride and take the Helpdesk position. It may pay less, but the experience you gain will be valuable for future career or maybe just life in general.

In 2000, at the age of 30, I got a degree and started in the Helpdesk. Now I am the Director of IT

If you are in college going for a degree in IT check to see if your college offers IT positions to students. I got an IT helpdesk job at my college doing tier 1 and it was a great experience plus I had over 2 years of experience when I graduated.

I've been into computers since my early twenties. I learned to build them on my own. I'm 41 now. Been working customer service in Banking for 20 years. Got laid off. Spend a few months at local tech school. I'm starting my first IT position as an IT refresh tech for a company that is contracted by Northrup Grumman in Palmdale Ca. I'm excited. I start Monday.

Started in help desk 2 years ago, now I'm a Systems Support analyst and moving on to Security team next year! its been an incredible journey.

Chuck I have been watching you since last year and I have been on the search for an IT position and building my knowledge as I go. I have now landed an IT Help Desk at a hospital making $34.97 an hour. Been there for over a month now and LOVE IT, but really would like to pay my respects to you. Service desk DEFINETLY opens you to EVERYTHING so you have that exposure. Talked to some of the higher up Infosec guys and told them I watch you and they also agreed that you are awesome. Keep it up!!!

Took all your advice Chuck. Landed my first IT job at a help desk position. Happier than I’ve ever been. All I did was put that I was studying for the A+ now going for certifications and working my tail off. Thanks network Chuck :) btw I’m 19! You are never too young or old!

Hey Chuck, wanted to give you a huge thanks! I watched this video in January 2021 and it has basically changed my life. In April 2021 after obtaining my A+ I got a job as an IT assistant in a medium-sized company which kickstarted my career and now 8 months later I've landed myself a job as a Junior Network Engineer with a new company! Without this video, I would have never taken the leap and I have you to thank for that! Bring on 2022!!

I literally just saw this video on Sunday. I applied for 3 jobs on indeed, and one of them was for a Network Engineer Entry Level which I honestly applied with no experience thinking I definitely wasn’t going to get an interview. Woke up Monday morning to an email from one of their recruiters requesting an interview. I have an interview on Thursday, and I’m now consuming everything I can before the interview. Thank you for being my online mentor!! You rock man!!

After highschool I bartender for 4 years. Building my resume focusing on that customer service experience and building my own pc I got my start in a help desk position. Absolutely loving it. Found your channel the other day while Linux was giving me a headache :)

Chuck, my man! I got my first proper IT job due to your videos. For now its 25k but will go to 28k in 12 months, 35k a year if I reach tier 2. I had worked in phone based customer service before, as well as had repaired computers. What they were most impressed was me giving simple solutions to hypothetical tech issues. For example, mouse not working. What to do? - Just unplug and replug, check if laser is working, try a different mouse etc. They said most other interviewees make it too complicated, thus blowing their chance. They also appreciated my customer service background and people skills. And I took your suggestions about how to make the resume, I think that helped me a lot. Thank you very much for your help. I'll keep watching your vids to learn more and more, as there doesn't seem to be limitations on the knowledge in IT that one can aquire.

I love the passion in your voice Chuck. You make me feel good about the career path I’ve chosen. Actually because of this video I just accepted my first help desk job and start in two weeks. I was hesitant about it at first but the way you said to just jump in made me go for it. Thank you Chuck!

I'm so glad I found this. Making a mid-life Career choice after having no real direction. IT caught my eye & seems rewarding financially. This truly helps on knowing where to start. Thanks for this. Your fevor for helping others is infectious. Thanks for this. 🤙🏾

Best advice I got from this video was adding “currently working towards my compTIA A+ certification” on my professional summary. Been getting a lot of call backs since! Thank you

Started watching you as well when this video came out two years ago. I got my A+, Network+, Server+, and Security+ as part of an IT Technical School Certification Program. I graduated in August 2021 and got hired in September 2021. I had to apply to probably around 60 jobs in my area and finally got a good offer from a Govt contractor doing Tier 1 and Tier 2 Helpdesk Support for the Army. Was there for 9 months and got promoted to the IT Support Lead. I'm now making nearly twice as much as I did as a Security Officer Supervisor before I started in IT. It's truly is a blessing and I'm thankful there are people out there like you Chuck helping people get into IT.

I’m 40 years old and I’m enrolled in Cisco IT Fundamentals preparing for the A+ cert. I’m actively searching for an entry level job and I’m not stopping until I get there.

Howdy from 3hrs south here in College Station. Everything you said is 100% spot on. I started my career as a lowly student helpdesk technician 18 years ago and now I am the lead cybersecurity engineer for Texas A&M (and a professor) If you are on the ground floor of your IT career, helpdesk the place to start. I love this video. I hope you don’t mind me sharing it with my students, Chuck. You’re amazing.

I'm working in IT Helpdesk for over 15 years. Not because I'm dumb to climb the ladder, but it is because when I would go up there is little customer contact. And that is something I really would mis. For me I do 1st and 2nd tier support and love to do workplace support and taking on calls. It can be a great satisfying feeling helping the person in need.

This guy is so full of positivity, we have to love him giving us such priceless advice.

I have my first help desk job interview this week and watching this has made me want the job even more. I have been obsessively watching IT interview tips videos and IT basics and networking basics videos to be super prepared for the interview.

I started off as desktop support for 3 month contract then help desk for 1.5 years then technical support engineer for 1 year and now working as Junior Devops engineer. I dont have an IT degree I have a business communications degree and I have my Sec+. That helpdesk job paved the way for opportunities and for growth. I'm 27 right now. Even though helpdesk doesn't seem like what it was before, it's still a valuable experience to have to expand your IT opportunities!

After nearly 100 applications I finally landed my first entry level job with the help of this video. Thank you! What I think helped the most 1. Optimizing my resume for ATS 2. Giving relevant experience such as home lab before my professional experience. (Had no relevant professional work experience)

Good customer service skills are essential in Helpdesk role in order to de-escalate tense situations.

Started in Helpdesk/NOC and became full engineer 3 years later. Love the vids

Chuck, there would be no way I'd be in the position I am in today if I didn't watch your video way back 6-7 years ago. Because I watched one of your videos that told me how to get started in IT and to just start RIGHT NOW! I took your advice and did just that. Now, 5-6 years later, I've been in IT for 5 years working on my career and am now a Linux Sys Admin working for an amazing company, making a great salary, and loving what I do! And get this, NO college degree whatsoever. Thanks, Chuck, you are the best. For anyone thinking about jumping into tech, just know this, YOU CAN do it. Just get up and listen to Chuck's advice, to get started RIGHT NOW! Apply for jobs, study, and work hard and you will succeed! I'm living proof of that. Get out there and get that job you want and deserve!

Start my first Help Desk position tomorrow for a major Bank in my area. Supporting over 4000 internal employees. I think I'm gonna get tons of experience. I'm also graduating from a 2 year tech program in cybersecurity from a local community college. Thanks Network Chuck for giving me motivation.

I just started my first IT job this year as help desk support and this video gave me a confidence boost for my future in IT! Thanks Chuck!

After 10 years in the construction/plumbing industry, I am embarking into the world of I.T. Videos like this definitely help with the new career change. Can’t wait to start my new journey. Good luck to all.

I watched your vid 7+ months ago and I totally didn't get what would make you pumped up to work in a help desk job lol! After landing my first IT help desk job and by the 2nd month it hit me. After settling in I found myself so freaking fired up to work the help desk job that I couldn't get enough of it lol! Bring on the tickets man!!!! I gained so much experience in 6months time that management saw how much passion I had helping people and learning the whole IT department that they offered me a promotion to Infrastructure within 6months. I accepted the promotion and now make way more money but the story doesn't end there...I am having freakin fun working in infrastructure as we speak. The key to IT from what I've learned the past 7 months is that I am there to help people get back to work. No matter how high a role you're at you're still bringing customer service to everyone. I am keeping that same passion in infrastructure while I keep learning and helping employees get back to work. Bring on the network problems man!!!! If you break it I will fix it lol!

Sir, I commend you. I had just started working on getting some certs under my belt before trying to take a leap into the IT field. After watching your video, I updated my resume and applied to 17 places in a day and a half's time. 3 Days after that and I've formally accepted my offer for my first IT position with AppleCare. Thank you so much for your time and the advice. Hope all is well on your end.

One thing I would add to the entire subject at or around 1:14:13 Help desk experience will be required for many jobs, it teaches you basic fundamentals that will go a long way. If you have 3 certs but no experience I would suggest to jump into a help desk immediately! Even if its for 6 months, who knows? you might find your dream job within. Or if you go door to door or word of mouth to some administrator you might know can possibly get you an in as a analyst or SOC engineer.

I've just recently completed my diploma in IT networking in australia, this video has given me sooo much confidence in applying for those jobs, a company has just rang me and im onto my second interview today ! im sooooo pumped to finally start my career in I.T :D thanks Chuck!

You've really raised my confidence in looking for a job. I acquired my A+ cert, got an associates degree in Comp Sci and I've been so scatterbrained trying to apply for a job seeing all the requirements they're listing. Thank you for giving me a breath of fresh air on the topic.

Your channel is amazing! The information and advice you put out is invaluable. I'm 44 and studying for A+. Just watching your videos is putting my mind at ease because ot can be intimidating to start a new career that you know little about. Thank you!

20 years ago to start getting experience in the IT field I volunteered at a local non-profit refurbishing donated computers for people with disabilities. There was a whole crew of us of all age groups and it was lots of fun. I was 19 -20 years old and didn't have a degree. We all learned from each other. Fast forward a few years and I landed my first paying IT job without a degree and have been working in IT ever since.

My very first job out of college was help desk and I did it for 8 years. It helped me get out of my being an introvert. I got to know people and they got to know my work ethics.

I worked on help desk for 3 1/2 yrs and moved into a NOC tech spot at an MSP. Chuck is right, it is critical! It is what gave me the confidence to be able to put my book skills to work without making a big mistake in a really bad spot. The kinds of mistakes that could cost you a good job.

I caught your video last week. I just turned 36 and always wanted to pursue a job in i.t. you really helped me realize that I can do this and I've been studying like crazy and taking notes! Thank you for helping me move forward!

I'm 32 and a father of 2. I decided to end my last career in Hvac when my wife got a better job and we realized my job would be enough to send my babies to daycare and that's it... so it was a no brainer to just stay home with them. Now that I got free time since there older and about to hit kindergarten I need to look for another career path. You have inspired me to start looking at IT and start studying for my A+

2 weeks ago i started my first job as a technician (help desk), first time ever after working restaurants, factories, etc. thank you for all that you've taught me through this time, been watching you for a while while. we deal with a lot of servers at the moment and its still a learning experience for me. hope to do well in this field

I was on helpdesk for 2yrs. Started with NO certs. My last IT job had been like 8yrs prior. While on the desk, I learned a ton, studied a bit, and got a few certs while there. They reimbursed all my certs. I'm now a security analyst making double, and just started in 2020. Just got head hunted for a gig making another 15k. Make it your first job in IT, and get certs as you learn.

I'm eligible to retire from the fire department in 2021. I've always been the "computer guy" for my department. Taking my IT Fundamentals test next month just to get my feet wet then on to Security+ or A+. Happy to see this video because I was thinking help desk as a jumping off point. My wife bought me a learn IT coffee cup for Christmas. 😁. Merry Christmas, Chuck!

I've been a family, friend, and freelance IT for 10+ years. Just got my a+, saw this video and was inspired. Put in 20 applications for helpdesk and it support positions in my area. Thanks for your words and presence. I'm a year late and you still helped me.

Thank you for this video. I watched a RU-vid video to make my own active directory lab after seeing this video. It gave me hope. I worked on the active directory lab for a little over a month. I put it on my resume and landed an interview for desktop support. I didn’t end up getting that job because someone else interviewed and already had hands on experience but the company liked what I did with the lab and how much I enjoy technology so much that they offered me their Software Configuration/Data Management Specialist position. I wouldn’t have even known where to start without your videos. Thank you, you are truly a blessing

Thanks for the great advice. You've just reminded me that despite a BSc and an A+ cert, I have many years of customer service experience to help me land my first IT role.

I'm about 2 years out of high school working construction but love computers and all that. saw that a local tech business had a help desk position open and was curious, saw all the requirements and got kinda down because i don't have all that. but after watching your video you have given me so much confidence that I am now going to apply and hopefully be able to get my foot in the door for the career that I want so I just wanted to thank you.👍🙏

This really makes me optimistic. I’m going to continue truck driving through the end of 2022 until my debt is gone and I have my first house. I’m in the DFW area as well and I feel excited about jumping right into this and transitioning to a career path I care about.

I just got my first job in IT Help Desk today! Very excited to start my new career, I listened to this video on my way to the interview and it made me feel super confident.

I'm currently a week into my helpdesk job and I'm so glad to finally have this opportunity. I've been digging into computers since 1997 and I can finally put my knowledge to better use

One other thing to keep in the back of your head starting out in IT, at some point in your IT career you will meet a fork in the road, it will be either becoming an engineer (specialist in a particular sub branch of "IT") or a manager (team manager or project manager) there is some cross pollination in skills for both paths but think about what your strength is in IT and start adding to the skillset that the branch requires.

I'm watching this 3 months later. Just finished a Cybersecurity Program through the VA. This just helped me make a decision to take a helpdesk job. My plan is to work helpdesk while studying for Sec+!!!! Thank you Sir!

Working the helpdesk is a great way to get exposed to all facets of IT. Nice video chuck!

My grandpa was the IT Admin for Bowling Green State University in the 90's and got me into computers. Super grateful he got me interested when I was young! I got my first IT job at a local computer repair shop while going to school for Network Admin, which was GREAT EXPERIENCE!!! The repair shop job really taught me a lot... repair & building PCs/electronics, doing at home/business network repair/setup, and then sales in the shop its self. I learned way more there, than I did in school 10 years ago. I now work at the University of Michigan doing remote IT support from my home office. Definitely the dream job!

I dropped out of school, got a job in a restaurant, put together an IT focused CV and applied for Helpdesk jobs. That was 18 years ago. I'm now a software architect. Helpdesk is a great first step.

After just 10 minutes of watching this video you have convinced me to swallow my pride and start with a Help Desk role. Thank you so much brother!

I've been following you for a while now and hearing a few stories, I wanted to share one of my own. Despite the age of this video. My dream job was to work on videosgames. My path to that wasn't the average path and I'll skip the boring stuff. From school I joined the Marines. Did 10 years, then continued to work in retail as a Store Manager for GameStop (gaming related) and been working part-time on the weekends while still in on active duty. Later on, I managed to break in officially by becoming a tester (QA) and was working in the gaming industry for a few years. Later, I got into software after another contract gig has ended and I tired of the contractual game industry gigs. Software was where it was at, but the company I was with had issue and I was laid off only to get hired back a few months later and laid off again 2 years later. After many other job offers, final interviews, I landed a job in IT because I was familiar with IT and had personal experience with customer service and computer knowledge. It was huge pay cut going rom a Lead QA Engineer to IT Support Specialist, but 3 years later I'm making more now than I was at my last company working on software. Always learning new stuff. Spend most of my time on RU-vid watching IT videos. Getting refreshers on things I use to know and learning things I didn't. Attending IT conferences and etc has helped and yes, if you're great at customer service, that's the most important thing. You may not have an immediate answer, but communication and a great attitude goes a long way.

The coffee sipping is killing me dude, I don’t understand this fascination with RU-vidrs and coffee, I like and appreciate all the video chuck does but come on dude

Dude, this video helped me 7 months ago get into my first IT Helpdesk Job and now flourishing. Thank you so much for what you do!

I just got my first IT support role and I am super excited to see what the future holds! Thanks for all the great content Network Chuck!

Help desk crew for life. Turn on turn off will fix 80% of the problems because computers

I agree with the experience part. If you take two persons, one studied IT for a year, the other guy didn't study IT at all but somehow managed to get a job within It, this dude would after 1 month know way more than the guy who actually studied it for an entire year.

Few months ago, saw this vídeo, and just got my first job as Service Desk. They have learning program and get you ready to work. Then they get you the chance to get some certs for free as a they have a learning path kind of program. I’ll come back in a few months to share how it was 👊🏼

I stumbled on your video and am glad I have. I started working on computers back in the day when you plugged them in to tv's when I was 6. I always have used a computer in my spare time. You have given me the confidence to try to go after my first it job.

1 year ago I've watched only the first 20 minutes of this video, the "Right Now" 😅 made me start applying for Help desk jobs, got no interviews until in took A+, but now I have been working as a 2nd line IT Support for 3 months. Thanks Chuck

Hey dad it's me again,, ur fake daughter.. i learned so much from u. I am currently on my first computer class rn.. (computer hardware).. this video give me hope. Those people commented they got their job,, inspired me. I've been a housekeeper for 5 years now. Im hoping to get into IT world in the future 🙏

I love your videos and your enthusiasm- Ive just started my Diploma in IT and this is what I needed to watch - thank you

I was lucky enough to be promoted within my current company from medical claims/ appeals department to IT - Help desk tier 1. You are so right that the help desk is the right place to start. This is my first IT job and I have learned so much with in 18 months - I got a bunch of hands on experience and a handful of certs (ITIL 4, A+, Network+, and Security+) and am enjoying the opportunities for growth. I was pretty much at a dead end for opportunities in my old department. Now the sky’s the limit! I LOVE working in IT!!!

Bro you're my Idol! I can't count how many projects I have running currently because of you. I have a Gaming Channel going but I've been considering starting a IT channel. IT > video games all day in my book. It is so satisfying overcoming a obnoxious obstacle, just to know you learned and overcame it. You've given me such a drive to chase my IT dream. Love you Chuck.

This is exactly where I am in my life. I absolutely needed to hear this. I worked IT in high school and I loved it. Somehow my path changed. After 10 plus years in retail and commercial banking, I thirst for my passion career…my zen. I am passionate about grounded team oriented culture. I’m an Ace with customer service. Thank you for your genuine sincerity in sharing this knowledge. I’m also in Dallas, so that job search was super handy. Im really glad that I clicked on this video.

Next, make a video about making the best French press coffee.

This video is super helpful, thanks so much! I've finally gotten serious about life and decided to move from my cabinet carpenter job to something I really enjoy. My ultimate goal is something in Cybersecurity, but I think I will take your advice and start with helpdesk. The amount of times you pause your talking and drink coffee loudly into the mic and get distracted and repeat yourself drives me insane, but thanks for the good info and encouragement!

Good customer service skills are needed anywhere in information technology these days. I see too many people forgetting about that they are delivering a service - be it as a system administrator or in other roles. Same applies to communication. Great video as always, Chuck.

HA help desk was my first role and a good foot in the door. My career path was Help Desk>PC Tech with A+ cert>Network/Voice Engineer with CCNA>Network Automation after learning Python :)

Just wanted to say thank you for this video. I was a cable guy for 2.5 years and needed a change, so I quit and worked on my side business, but it wasn’t for me. I started studying for my A+ around May, and had the idea in my mind I HAD to have my A+ before applying, but when you said just put “working towards A+” on my Resume, that was a turning point. I applied to a Help Desk position, and after 2 interviews my first day is tomorrow. Plus, I just passed my 1001 today. I’m making less than a dollar off my cable job without having to climb poles and now have opportunities to get paid to learn. So my advice is study for about a week or so to get the basic concepts of IP, DNS, DHCP (you might be asked in an interview if you are familiar with them)and search/study help desk interview questions, then start applying to every help desk listing you can! You don’t NEED A+ to get hired. I looked at the comments on this video about a month ago (I started applying early July) and they gave me the inspiration to push on and now I have a job! Apply! Apply! Apply! All it takes is 1 company to give you a shot! Good luck everyone!

I've worked as a service advisor on and off for the past 10 years, I decided to move on from that to working in IT as its something I have always put off and today I got my job offer to work network technical support for Spectrum and their commercial customers with nothing on my resume but that customer service experience in an advisor role and a passion for technology. Thank you for taking off that weight of "I gotta know everything about everything" before jumping in.

Starting my IT career in about one month time. 42 years bus driver. A+, N+, Cloud Basic+ courses are done also Cisco Seciurity Essentials and CyberQuest Foundation Path. CCNA certified. Preparing for my Security+ now. Good luck folks. Keep moving forward.

Starting on a help desk led to my career today as a software engineer. I will say help desk is super underrated like you said. Once on a help desk team, usually there is tons of room to learn and grow!

Wish i had a boss like you that's actually willing to teach their subordinates

Man I reallllllllllly wish I wasn’t annoyed as much as I am with completely unnecessary mouth noises because then I would actually be able to watch AND listen to this video. This is literally the only video online I have found that is seemingly speaking directly to me and I really need this kind of information and advice. :(

I am sure you will never see this message, but I just wanted to let you know that you motivated me to go throw out my applications, even though I had no prior experience. I just landed my first tier, one technician helpdesk spot, and I never thought it was possible. They actually required me to have an associates degree, which I did not have. But I did have customer service experience and they said I was able to communicate very well. Thank you again for giving me the motivation to going out there and just trying to apply, because it actually worked.

Hi Chuck thank you for your videos ... I am studying for Bsc (Honors) degree in cybersecurity, I'm 37 and now planning to change my career into IT from retail/sales and I got to 45 mins into this video until I applied for my first help desk job.

I wish I knew this 10 years ago :( I guess it´s never too late to start.

I can't believe you were giving away such a generous thing. How fortunate were the winners... I'm at the point in my life where I want to change career from law to IT, bumped into your channel and have been educating myself. Thank you for uploading such amazing content!

Scored my first IT job with this advice. It’s very possible to get in at a good place with little to no IT experience. I worked as a retail manager for 3 years, and did my associate’s degree on the side. I don’t have my certifications yet. For those who want to know, my interview was based on my customer service experience, my troubleshooting experience, and my ability to teach other people how things work and solving problems through analytical methods more generally. If you can dream it, you can do it!

My best friend has been trying to get me to go into IT for 2 years, and I just started studying to get working on my certifications, and already have a job lined up after I finish the Google IT support cert!!

It all depends like you say. I am a tier 2 tech for the corporation I work for and I have to make network design maps that get sent to contractors which I then work with to install and configure equipment for all of our new retail locations. Our tier 1 guys have to know a lot. Much of it can be taught but I have had several guys that are just not a good fit for the tech field even though they are great customer service. They can talk all day but when it come time to troubleshoot and fix issues they struggle. You may be able to get the job but then you have to really want to learn and master the material. Again all companies are different in regards to the expectations for the help desk but I'm just giving the alternate experience here where it isn't always the entry level experience you think it will be.

As Valuable as the information that was given was....I thoroughly enjoyed Chuck. From the way he talks to how he explains and also motivates!!! This is what makes a quality person! Chuck, I am new to your channel and I am getting into IT by way of help desk and you have just totally made this journey easier! Thank you so much for your TIME!!!! I definitely subscribed and hope to catch a LIVE soon!

The amount of jobs I've found for helpdesk or first line support recently that want certain quals and IT experience is phenomenal. In most cases you won't get past HR filters without meeting that criteria. :( The people who have these quals and experience inevitably leave for the job they're qualified for.

I just recently came across your channel and I just want to say thank you. This video is still impacting lives. I'm not your traditional student as I am approaching 50 years of age. My daughter just graduated college. Anyway long story short I decided to make a career change of sorts. I got my first official it job and it help desk. Actually I've had some experience with this in the past with other jobs in an unofficial capacity. Thank you and I appreciate your videos and your practical advice. Or never too late to start and continue on this journey.