Soooo. I’m just going to be honest with you. People were asking for things and ghosted him or refused the items then he’s thinking of you(Sneakers that you didn’t even ask for 🤦♀️). Someone canceled for Mother’s Day so he booked you so he could make his sales probably. Sounds very RUDE if you ask me. Try with your friend’s SA I’d say.
I agree. The shoes were ordered for me based on the label with the shipping info and hold date, but all of the other issues were for sure exactly what you are saying. Thanks for watching!
Agree. It's time for him to come around now and after you finally get your bag switch to your friends SA, as he seems to get the stuff done. Your SA does not prioritize you in any way so it's time to find someone that makes things actually happen for you 🙏
Hold out for a bag with this guy then switch to your friend’s SA. If you still have no bag in 3 months would you consider asking to speak to the store manager to discuss your situation? I have heard of people doing this and since you have shopped there so long it wouldn’t seem pushy or aggressive to just alert them to your frustration.
I have thought for awhile your SA is a total ditz and borderline incompetent, to put it kindly. I would have a chat with the store manager on your SAs day off with a view to making a change and getting a bag. I would ask the SMs advice and tactfully express your concerns.
You’re spending TOO MUCH MONEY to accept this lack of professionalism/consideration from your SA. You probably should have cut your ties earlier. I would wait to see if he offers you something, while only buying LITTLE of nothing else ! Then switch SAs AFTER the capture or get ready for more BS ! ;) He isn’t interested in loyalty…. Just himself, which is common these days!
You should switch right away. He’s not going to give you a bag bc he knows he gets his way all the time. There’s a line to be a polite costumer and when it’s time to switch SA. Don’t allow them to treat you bad. That’s why many of them have their noses in the air
You've been incredibly patient and he's clearly just been taking advantage of your niceness. All I can say is don't fall into the sunk-cost fallacy trap. Cut your losses and move on to another SA.
Ignoring the quota bag, I’d have cut ties after the day sneakers. He literally held them for you, didn’t tell you about it until the end of the hold and then didn’t refresh the hold for the day you told him you would pick them up. I feel that’s a very big fuck up. Also it seems like he’s even failing to get you basic things, let alone quota bags. The point of having an Hermes SA is that they get you stuff because you generally can’t just walk in and buy things. That’s the business relationship.
He wasn’t holding them for her 😂😂😂. Whoever he was really holding them for passed on them and he remembered she requested sneakers so he thought he’d pass these off as her request. Unless he’s totally incompetent, she’s not a priority or thought to him unless he’s trying to hit his bottom line. Thus the last minute Mother’s Day Appt squeeze in 👀😳🤦♀️
I am LOVING this discussion thread! You all are mad on my behalf! 🥰 the day sneakers were ordered in for me based on the shipping label in the pic he sent me, but he for sure is not prioritizing and at this point it is insulting! Thank you all for watching! Hopefully I have a bag to unbox with you all soon!
You need a new SA. I would ask for the manager and review your story, and let the manager assign you a new SA. Your SA is not on top of business, and if you are having this problem other people are also having this problem. It is never a problem to stand up for your standards, I am sure you would not run your business this way. Time to move on........
Cry me a river! JK I would be SALTIFIED and you are being SO nice (which is good karma so keep that up). I heard the no spend or low spend >$100-500 really sends the message to the SA's that are paying attention. I'd tag along with your friend on her next trip without giving him the heads-up and maybe ask for something small from her SA to get that relationship started. If he's there and says anything you can just be honest and say that you feel like he's too busy for you. For me, it's the fact that your friend was offered a bag from her SA and then all of a sudden he remembered he had something he could offer you. It sounds like he's holding the goods for other clients and you're an after thought, which is not cool.
I have an amazing SA now and because of her I can't imagine giving sales to anyone who disrespects me as a person. Don't waste another dime with him. Ask the manager to switch you to a new SA who remembers what you have asked for and alerts you when the items are on hold for you right away.
Marked myself as 'Hermes Journey' safe😂 but love hearing how different houses do their thing. So far I'm happy with my in store experience with LV, Saint Laurent and Gucci. I would love to get some Hermes Twillies, a scarf and the Bastia coin purse when we get to visit Paris again but their bags are way too expensive for me and I won't survive the game they do😂.
Don’t spend another penny with him. Get a QB and then either switch SAs or move to south coast or Vegas. That’s insane that you’ve been so patient 😂 I think because he’s not afraid of you and sees you as a friend he doesn’t feel pressure to get you anything... which is just you being too nice!!! Don’t fall for the trap!
I shop at the NYC store, they can be curt but do their job. In contrast he is being nice and not doing his job. He’s not inventing water. He’s the problem. Cut him loose, you’re not doing charity work here. If he was your boyfriend would you tolerate all of this behavior? It’s easier to fly back out to Paris and get a quota bag.
…and stop spending with this SA until he show you real love and appreciation. I found out that when an SA does not prioritize you that means he/she is overwhelmed with too many clients or have bigger spender clients, either way not a good SA/ client relationship you want. Sorry hun but I believe you will get your bag very soon…hugs🤞🍀
I would be furious..you are much more patient than I am for sure :) I had a similar situation as you, but not to this extent..anyway definitely wait this one out, I have a feeling he will make it happen soon.
I would consider approaching the store manager next time you're in the boutique, and I would ask them for a quota bag. This behavior is atrocious. If you ask politely without throwing shade at the SA or mentioning your spend, you'll be fine, and the SM may make it happen for you. This has happened before. The SM CARES about people spending money, and they know it can only continue if QB is eventually offered. I would not wait longer. Once you get a QB, switch SAs STAT. He just is very bad at his job...
Oh man, how frustrating! I’ve just started my journey about 3months ago (I’m from Canada) and spent roughly 1:1 and was offered 3 non-quota bags (I took the Roulis mini). I’m already anxious about getting my dream bag so can’t imagine how you’re feeling! What does your old SA/friend say since he referred you to your current one?
It sounds like the SA isn't focused on what you're asking for. I've been shopping with my SA for five years and have been offered a special order two times. I'll be seeing my SA soon and have already been asked what bag I want. I'm a good client and loyal like you. My SA is out of state, yet I buy all year long. While we all know the Hermes' game when it comes to bags, it's just a really bad look when your friend is offered a bag you asked for after the SA has lied to you. I would see what your SA offers you in the next two months and if nothing, I would move on. Just my two cents.
If I were you, I’d switch SAs immediately. Why? You still have a crap ton of items that you are still waiting on buying. So that experience can be translated to the new SA. And when they see your history, they’ll know that you’re a long term customer.
JUMP SHIP!! I would cut my losses and go to your friend’s SA bc he hasn’t proven anything to show he can be trusted any further or that he can give offer the bag you want
😂it is funny to me to see ppl beg to spend $ somewhere., I feel like “ if you can afford it , you should be able to purchase it and it’s insulting .. Hermes are evil geniuses !!! I refuse to play and if everyone would stop panting like dogs over their over priced crap , they would be the ones chasing customers and not this asinine BS. That said 😂.. if you just must have a bag from that … place that acts like none of our money is good … I would give it a little more time and jump ship if he doesn’t come through soon .
He sounds disorganized. But the other issue is it’s not entirely up to him. This is an extremely competitive store where people spend 4-5x a year for an offer. He has to vouch for you when there are many other clients with higher spend or have shopped longer. The key to Hermes is patience. It’s not unusual to not have an offer for two years unfortunately these days esp if you’re after highly coveted specs. You may get a better sa in terms of being more organized and not bringing the wrong items and keeping track of what you want but the issue remains that it’s a competitive boutique. This is why a lot of people go the reseller route. Sometimes all they want is bags. If you love what they have to offer and like to get their qb then just be patient. It’s also harder to get an offer after the first. You may want to switch to another sa and boutique after you get this bag.
I have been shopping at Hermes since 1988. I have met many SAs worldwide in my time. Most of them are pleasant, but a few have been rather unpleasant. During the aughts, SAs at BH were known as the worst. Having said this, none of the SAs are rocket scientists, so when one is a rocket scientist (or a lawyer, accountant, financial analyst) it is very frustrating. I have to bite my tongue quite a bit. Your SA sounds like a real Dunderhead. For me he would be too exhausting. Remember, the best predictor of the future is the past. I would not fire him, but I would start shopping in LV. It is close to you and they tend to be pretty easy going.
Wait for this one to offer you the quota and switch. I’m in a sticky situation here too where I don’t feel like my current SA even likes me. No connection. Energy is off. And for me to feel that way while I’m the one spending money while she’s making money off me. I WANT TO THROW UP! 🤮😂
Btw, I started at the same time as you. My previous SA left after offering me one quota & now I am with the new one! She’s not the vibe!!!! Almost TWO years and only ONE quota was offered & boy, I spend a lot across all categories
Day sneakers won’t cut it. The Kelly ring is ok but still you have people purchasing fine jewelry on a monthly basis. So basically he’s doing as much as you’re doing …don’t think the grass is greener on the other side. At this point stop shopping lol if You’ve spent 2:1, 3:1 just stop and continue to check in with him about your bag via text.
If you already spend more than 3:1 then it's been too much, you should've gotten better service, I would have left long time ago, I love the idea of building purchase history in Las Vegas, at this pointw you should not feel guilty if doing this because it's a different store, Las Vegas will see you are a genuine customer who has been unlucky. When you feel brave enough to dump this SA, I would talk to manager first, and be honest to him about everything, and ask for their advice, so when you do change your SA, the choice of the new SA will be from the manager's decision, so your hands will be clean from "guilt".
Your SA sounds like a typical hungry hippo. I would stick it out, you'll get a great bag soon. Shopping in Paris best though! I was just there and got two bags with no problems. Saw your Paris video and I bet that when you go back, you will get a great offer!
Must admit, never played the game. You seem like a genuine polite customer sure you will get one soon. Got my first with no spend at all and now onto my third SO bag. If you really get on with him, stick as long as you feel you have a genuine relationship. I have and its soooo great. Love my SA to bits, never pushy and predicts what I like, not offendex if I say no to anything...believe me I have 😅
I would ask your friend who was your SA for advice. And frankly I would find a new SA at this point. You're not enjoying your time with your current SA, which is important considering the money you're spending, and I think he's just dangling a carrot to string you along. It sounds like a player-type relationship, and I don't have any patience for that! How about asking for your friend's SA next time you make an appointment? Or ask her to refer you to him?
I would give it one more month, if you don't get the bag, it's probably never coming... can you use a birthday or another event to reach out for the quota bag... I wouldn't buy anything else. I had a SA that was great with my husband and but never seemed excited to shop with me. Now I have someone I love working with and they have gotten me everything I have asked for. It's night and day. Of course, the only downside is it's more expensive 😂to have a good SA. Good luck and sorry for the run around. It's really annoying!
Wait to see if he follows through on the QB. If he does not in say a few weeks time, time to move on to a new SA? Also maybe ask the advice of your old SA who moved to Louis and see what they suggest since they have direct experience in that environment. Esp since they were the one who referred you to your current Hermes SA, they probably know him personally? Fingers crossed for you 😍
Wow….I don’t know about hermes in store shopping or any in store luxury shopping, sounds terrible. I’ve only shopped online in the past, but there’s no way I could play this game. I’d definitely be looking at like 5 different stores and SAs if I wanted a bag… is there some rule? In sales, isn’t it whoever delivers the goods gets the sale?
Thanks for watching! I was about to jump ship when he gave me an offer. Check out my latest video if you’re curious about the quota he ended up offering me.
I have been shopping at one of the Vegas boutiques. I would say you should switch to Vegas if you can. I have heard from my SA and some other SA here that the quota is considerably lower here. I actually spent less than 1:1 to get my Birkin 25 in a neutral color and I waited about a year. I would say wait it out until you get the bag and switch your store. Cant wait to see the unboxing!
Still no bag? After all this time and money I would switch after the bag. If he said he’s close there’s no harm in waiting a couple more months. I wish you knew your total prespend since goldie. Honestly a lot of these things sound unacceptable but pretty sure a new SA will be starting from scratch despite having spent so much. They may be more inclined out of guilt- but I would still anticipate a 1:1 with the new SA
I would say stick it out for now until he comes through for you and then DROP him. Have your friend ask her SA to make sure they are not in the same work group but then again, may be an awkward situation in the future when you shop
HIII, I worked with one for 2 years and spent probably equivalent to 3 bags with and never offered one, and all she was saying is Im waiting for one that you will like, mind me, all my specifications were a Birking 30 or Kelly 28 in any bright color, no black or gold color and in silver. Not specific at all. I had to change SA. New SA in 10 months with Niiiice spending got me a bag. The other got my friend one of each in same 2 year time.
Wait for this guy. Don’t buy anymore things in the meantime. Sounds like he is working on your thing. But perhaps after you get this quota bag can switch to a new person. This SA sounds like he is not too good. Either don’t have weight in the store or don’t have you on his mind
HI! I am having the exact same debate between Rodeo and Topanga. I have shopped with Rodeo for years.. but not always with the same SA. The last 6-7 months- I have used the same SA shopped now 4 times.always buy something. I also went to Las Vegas- got my first bag (a Loop). Wondering if better to hold out with the Rodeo SA, or start fresh with Topanga. Have not gotten a quota bag yet and really want one. I love the brand, and truly love all the items I have bought I think I have just done too much impulse shopping and spread myself too thin. What do you think... Stick with Rodeo or start fresh with Topanga?
Just keep texting him! Maintain your interest because you’re entitled to that bag. I would continue texting once a week to check in. That’s what I did : ) and it works!
I feel your pain! Ive mentioned before my former SA just left and I’m assuming all of my current purchases ( 2:1 ratio ) won’t count with my new SA. Like you said, they personally haven’t earned enough commissions from me..Ugh so frustrating. I’ve had one appt so far and we will see how this relationship goes. Even though it’s easy to say just switch I know it’s not that easy..you’ve invested so much time and money into your relationship with him. I would give it til the end of the year and if nothing is offered I would speak to store mgr or switch stores. Unless you don’t mind running into your previous SA…then switch to your friends😮
Please let us know what happens,,if you change the SA ,,I have heard that if you change the SA for a new one in the same boutique they will sabotage you 😭
This is a tricky situation given how much you have already "invested" in one SA. I totally empathize with you since this happened to me with a previous SA. I spent a fraction of what you've spent at the time and got a mini Lindy, but I quickly jumped ship because she was very forgetful and I didn't feel prioritized. I'm so sorry it's been over 2 years for you!
I would make an appointment every two weeks. Go in there a buy ONE twilly or ONE tea cup. I feel like he’s one of these out of sight out of mind types. You don’t even need to mention the bag. Every time you text for an appointment or go to the store it’s a reminder. They can see what bags are coming to the store.
At this point it is probably best to wait it out, at least for a little while. I wouldn't spend too much more until he comes through with the promised bag though.🌴
Cut him off. It's your hard earned money and you don't have to be desperate just for him to even make an appointment with you. If your intuition is telling you that he is off, then believe it. If you get a new SA, you will open yourself to better opportunities. Stop being a people pleaser and be in control of the situation and don't even give him the satisfaction (said this with love 😊)
