Enterprise constantly claims damage to cars I get on business and tries to defraud my employer. I don’t know why they still use them. Enterprise/National is almost as bad as Hertz in my opinion.
@@richwightman3044 sorry to hear that. I've personally never had any problems with Enterprise, but then again, I am very thorough during my inspection before accepting the vehicle.
@@richwightman3044I always take pictures of the car and photograph the paper work where we have both inspected the vehicle prior to accepting vehicle. Better safe than sorry 🤷♀️🤷♀️
If I were the employer, I'd be calling Hertz and cancelling all rentals, changing the company credit card, and sending a memo to all staff that Hertz is no longer an approved vendor.
YES! That is a proper and most likely more effective way to deal with these situations, and more likely to come to the attention of the 'disconnected from reality' Hertz executives. Many years ago, my employer bought all their computer equipment and most of their software from CDW. I had my own CDW account, and bought most of my own computer stuff from them. There was no confusion that might have something charged to one when it should have been to the other. However, I bought an HP laptop computer that would not stay turned on for long. After much investigation, it turned out that a custom power management IC in the HP was defective, as in 'the whole batch of those ICs were defective'. With the bad IC, the computer could not be powered except form the battery, which the IC also would not allow to charge. HP said they were ordering a new batch of ICs and would eventually replace computers that had the defective ones, but it would take at least 6 months before they could even start doing the replacements. I took the HP back to CDW and demanded that they take it back and either refund my money or give me a store credit to buy a competing model. They refused, pointing at a sign on the wall saying "CDW will replace or refund any defective computer EXCEPT for HP, in which case the customer's remedy will be directly from HP"....some contract they had between CDW and HP. But this sign was not presented to customers buying online, so there was no warning. Meanwhile, I had a new computer that did not work and would not likely be made to work for at least 6 months, and HP said that they could do nothing to help me in the meantime, and that while they had a service arrangement with CDW, it was not intended to leave the customer holding the bag. Sorry. I told this story to the IT department at work, and asked if they knew a way around it. They sent a memo to our purchasing manager, who did all the corporate buying. That manager called her counterpart at CDW and said words to the effect that if they did not remedy the situation for me that same day, our company would immediately put CDW on a "do not do business with henceforth" basis. I got a call from CDW offering to immediately refund my money. But to this day, I consider both CDW, and HP computers, to be "never ever buy from again until the end of eternity".
Remember when Hertz thought Puerto Rico was a foreign country requiring a passport and called the cops on a man who attempted to explain it's part of the US? That was a good one.
Rented from Hertz for 30 years with no problems. During Covid I rented a car at MSP. For a lower rate, I prepaid the rental. When I picked up the car they insisted on an additional deposit of $800. When I returned the car they only refunded $300. They said the $500 was for insurance, which I had specified declined when I picked up the car. They have become a total scam! Someone should be in jail. Rent from some other company.
@@michael931on Hertz corporate computers? What, for brownie points? How do they do it and how do they profit! I say it’s corporate and in their corporate computer algorithms.
I recently returned from vacation in New Mexico. They sent me an email receipt showing that they charged me for 8.81 gallons of gasoline after "internal audit". I sent them a receipt from a gas station 6 miles from their drop off showing 14.95 gallons into their car. They also charged me 19.95 for tolls in Colorado. i never left New Mexico and New Mexico does not have toll roads. It took me about a ,month to get these charges credited back to my credit card. BE AWARE, Hertz owns Dollar Rental, Thrifty Car and FireFly. and all must use the same processes, policy and revenue generations.
In 2008 I rented a car from Thrifty in Nashville for a day. I chose them because their airport counter opened in the morning an hour earlier than any of the others, and I needed that extra hour to return the car and make my flight. I made the reservation online, and picked up the car at the counter in the airport. The lady instructed me to gas it up prior to returning it, told me where the nearest gas station was, and also asked for an alternate phone number so they'd be able to contact me if I accidentally left my cell phone in the car. I didn't go far with the car; just a little sightseeing, maybe 35 miles in all. I was not able to fill the tank because there were no open gas stations at that hour of the morning. When I got to the airport, the same lady was at the counter. I told her I hadn't been able to gas up the car and she said, "Don't worry about it." She didn't even charge me for the gas I used. I haven't rented a car since then, but based on that past experience I would certainly take a chance on renting from Thrifty again....
When this gets to court, the judge should order Hertz to refund the $400, reinstate the points, and pay the victim a hundred grand plus court costs and attorneys' fees for the inconvenience.
If you put a card on file with a company, you give explicit consent to charge the card. People really need to start reading the fine print of the document they sign! It states that Hertz is authorized to charge your card with any future (for example fines) charges till its expiration date. In this case, the renter had multiple cards on file and they used the wrong one, that makes it an administrative error...
@@2Fast4Mellowif there is a billing error, no matter where, no matter if it is card or cash - if there is no intention of fixing the error, it is fraud.
@@2Fast4Mellow I can't speak to exactly how their paperwork... works, but it seems to me that the reservation agreement this person signed that has the personal credit card attached to it was everything they needed. Finding a way to invent new paperwork involving the company card seems like Hertz going out of their way to charge real money for a free rental. That seems like fraud. "Sorry we tried to charge you twice. Here's the fake money you can only use with us back. We're going to keep the real money we never had a right to collect, thanks."
I have to rent from Hertz because my corporate overlords require me to. On at least six occasions, Hertz has failed to drop off a car for me, and when I call them, they just kind of shrug, and say, "we don't have any cars." Then, a few days later, they send me an angry email about not returning the car that I've rented. So far, I have been able to get this resolved by calling the local office and speaking in very small words and very short sentences, but I know the day will come that my employer will get charged for an entire car.
Or they claim you stole a car you never had and insist you did take it, while you sit in jail and lose your job. And they have and keep renting out the "stolen" car.
Next Hertz headline; "Hertz levies bank account account of minor (parent attached) for renting vehicle that doesn't exist from Hertz location that doesn't exist on date the doesn't exist and is filing charges for theft."
The problem with Hertz isn't that they make mistakes, it's that they make mistakes, double-down on them, and don't improve on their business processes / training to prevent them from happening again. Every business has stupid transactional errors like this every now and then, it's that Hertz customer service refuses to make it right and that seems to be a consistent theme. It will probably get resolved when this story gets in front of a Hertz executive, after a few more weeks.
That was not a mistake. That was outright fraud. It took concerted effort to create an entirely new reservation and attach an UNAUTHORIZED credit card to it. They found a clever way to ensure they would get paid cash for the rental and not have to redeem the guy's points.
Hertz used to have a jingle on TV "Let Hertz put YOU in the driver's seat!" Then a guy would float through the air into a convertible. Now I guess it could be "Let Hertz put YOU in a jail cell .."
How many complaints to Attorneys General and FTC have been made against Hertz for their utter ineptitude and atrocious business practices? They're so varied you probably couldn't even form a class for a class action suit. They need to be shut down.
They probably refunded the points hoping that when investigated they could say that the points weren’t used. That is why they charged the credit card on file. I am very bad about keeping “paper” trails of my transactions, Hertz may be hoping that other people are also.
Points cost them nothing to refund, but to refund the $400 will take the cash from the company. Further as the employer I would press charges. If my employee has the full documents as mentioned I'll go as far as pressing charges on them and hurtz then spending attorney fees for my employee. It's a matter of principal at that point.
I used to be a loyal United Air flyer. After they overbooked a flight, FA chose an Asian doctor(already seated in the plane) to physically drag off the plane, bloodied. I cancelled my Mileage CC, and all my miles.
Hertz left me at a counter without a car two years ago, even after assuring me twice (once with an email, once over the phone) that the car was reserved and would be there. They did NOTHING to help me find a ride. Then they charged my card for the full rental. Then they didn't refund my money. I had to call the credit card company and dispute the charge. Two months later, the charge was recorded as removed from my card. NEVER AGAIN.
My 80 year old father, when he was in his 20s, got shafted by Hertz. This is nothing new. He called ahead of time to verify he'd have no issues renting a car. Then he gets to his destination and the guy at the counter wouldn't rent to him. So he hasn't done business with Hertz for the rest of his life. And from everything I've seen, I won't, either.
@@xonx209 Punitive damages are not available in my jurisdiction for contract disputes. Nor are attorney fees. Because I found a car an hour later with another rental company for a cheaper rate, I had no actual damages.
In the 1980s I travelled a lot with an AmEx Business Card. Checking out of motels multiple times I would catch on the bill chargers for room service or telephone calls that I did not make. The front desk would basically say - just turn it in, your company will pay for it. I am guess they screwed up and did not bill the right account, the person checked out so to make sure they got paid, they would look for a 'company card' to bill it on assuming the company will just pay it anyway. However, the card was for convenience and to get company discounts - the bill came to me and I had to pay it and expense the charges. Each time I would fight with until they removed the bogus charges - including holding up the line for other people trying to check out.
Who would rent a car from this company at this point? They lie and jail their customers, commit fraud against their customers, and seemingly get away with all of it without any criminal charges.
Theyre on the news more than most, but as someone who those a lot of traveling, i can assure you all car rental companies are absolute shite. I've been screwed over by Hertz, Avis, Enterprise, and Alamo. So no point in being picky. You may as well just go with cheapest/most convenient and role the dice. In a lot of instances, that's hertz. Either that or uber everywhere while on vacation.
I was just watching a video yesterday from 2 years ago from a lady who had been in an accident and the insurance rented a car from hertz. They were paid and paid to entend the reservation, then reported the car as stolen.
At the dentist yesterday and Hertz came up. He hit a deer on 37 north of Baldwin in a Hertz rental, and he called them. They told him they would send a tow with a replacement car. Six hours later he called his friend in Traverse City who drove down and picked him up. He just left the car on the side of the road.
Over the weekend I was returning to Houston(Bush) and ran into a lady that had rented a car from Hertz and the hurricane had broken the windshield. She was told to return it to the airport Hertz facility since her local facility was without power. She returned the car and they drove it off but then told her they couldn't giver her a new car because the records of her rental were not available to them. They essentially stranded her at the airport. When I last talked to her someone at Hertz had directed her to Enterprise.
Steve, there is always a way to a resolution. It is Small Claims Court. When Hertz ignores the suit, execute the judgement and take one of their cars. That will definitely get their attention.
You need the State police or County Sheriff to be specified in the court order to go with you. Reminds me of a Bank of America that got a judgment, ignored it & the court violation allowed seizing all their branch location contents into a uHaul w cops watching... amazing how fast a check was cut as newscrews filmed the uHaul getting loaded🤣
I don't think this is fraud. You have to prove intent to deceive for gain. This is a billing error. I'm guessing an agent at the local branch got confused and created a new reservation against the wrong card. This is more of a contractual dispute where the customer agreed to one thing but the merchant (Hertz) did something else that wasn't agreed to.
Double billing for services? Use $400 of his points, bill $400 to business card? Gotta be fraud, theft, something illegal going on there. A refund is due to someone. Who madeup the separate business invoice/reservation? I'd rather be bitten by a cobra than rent from Hurts.
It is probably some kind of commission scam by a rental agent who has a quota or makes commission on card rentals but not on points rentals. So they "lost" the points rental and made a new one using info on file but used a different card, maybe by mistake. They earned their commission and dude was probably expected to just chalk it up as a billing mistake and use the points next time. Except the points didn't get refunded and the rebilling went to the wrong card. 100% this is a reservation or rental agent scamming the system.
They won't bother. It's not enough money. Something similar happened to me with Avis where there were fraudulent charges on my employer's card and I wanted them to do something, but they just wrote it off.
I've had Avis do similar. I made a reservation with my personal card and they charged my corporate card which was set as the primary card on my profile. The only way I've found to stop it from happening is to change the primary card to the one I want used before I pick up the car every time I rent.
I can't remember, ever having a good experience renting a car. From being double charged, charged for extra days, charged for rental starting two days before I picked up the car or failing to reserve the correct car (7 passenger mini van reserved, 2 door 4 seat hatchback sitting in the lot). I can't speak for anyone else, but I will go out of my way to avoid rentals now. The last time I needed a rental van was to move my daughter into her university apartment, I bought a used caravan.
My wife rented from Avis her in Pennsylvania for a few days while her car was in the shop. She just drive back and forth to work and put maybe 300 miles on the car total. She never left Pennsylvania and a couple weeks after the rental she go a bill for running a red light in Florida. They sent a picture of the car going through a light. Just a couple problems. The photo was taken about 3 hours after she rented the car in PA. She rented and returned the car a week later with about 300 miles logged. It took her nearly 6 months to "resolve" After dozens of calls they were able to determine that when the car was new the were attaching plates to several cars at once and the plate on the car she rented did not match the plate Avis thought she had. Simple mistake but a long long time to resolve. All car rental companies suck.
You take an Uber and you know you (and likely the driver) are getting screwed on the cost of the trip. You rent a car from apparently any rental company and you're going to get screwed in ways you never imagined possible.
A car I rented from Hertz went "missing" after I returned it (that's the short version). Since it's almost always "we'll email you a receipt" now I take a photo of the keys on the dash with the odometer and fuel gauge in view, and another exterior shot with the license plate and Hertz signage/landmarks. I haven't needed them, but my employer has an exclusive contract with Hertz, so without alternatives I have to CYA.
The one time I had to rent a car for work, I took before and after photos to show the condition of the vehicle, fuel level, etc. I also made sure the paperwork reflected all damage I noted prior to driving off the lot, so as to avoid being charged for it on return. Fortunately, all those precautions proved unnecessary, but it's better to cover one's posterior than to regret it later.
I can believe that the person on the phone can't do anything on their own, but someone at the company has that power. It sounds like Hertz won't give it's first line customer service reps any way to escalate problems.
In this case the company lawyer needs to ask why did Hertz take his personal points initially for a free rental, but billed our corporate credit card when he provided you with his personal card for the reservation? Please send us a letter explaining why this was done, and why you cannot correct this to return the company's $500 dollars.
I had a large rental car company give me "there's nothing we can do" line after they screwed up. After I asked whose name I should put on the legal proceedings their position changed and they found a solution.
My elderly mother got ripped off by Enterprise recently. Charging her for fines on a different car. She had to cancel her card and dispute the charges with the bank. She still thinks she is going to get acknowledged and an apology. I’m just glad she didn’t use hertz.
I walked away from a free voucher from United airlines after a dispute and they wouldn’t refund my credit card. That was in 2001 and I haven’t flown with them since.
This is making me have a flashback of my experience with Hertz. A prepaid 2 day rental turned into an additional $300 to cover the insurance I declined plus prepaid gas. I had to fight hard but I got my money back. Never again, I’ll pay more to another company next time.
LEON'S..... I purchased a washing machine on Friday night. The machine had to be delivered from their warehouse. The receipt was printed (with terms) after the credit card was charged. When I got home, read the terms. New machine sold "as it" and I would also have to accept it "sight unseen". When bact to get it canceled. They said NO. Called my bank and told them what was happening. I guess Leon's does this on a regular basis as my bank instantly credited me back. The Brick Furniture store is owned by the company with the same policies.
Each independent office must have a consignment commission because what happened to this man was not computer generated. It was re-searched to find the money and take it
I would like to extend my appreciation to the good folks at Hertz. They have provided years worth of examples of bad managerial case studies for future MBA classes.
When a company says "there's nothing we can do" they're the scummiest of the scummy. (btw - how TF would Hertz know who his descendants are?) (edit: quick check shows that on BBB they have a review rating of 1.1, which is just 1/10 of one point above the lowest possible.)
If it was me (and we were allowed to use Hertz), I'd go to my boss and tell him to press charges against them for fraud. The credit card wasn't actually used at any point of the transaction; you can't just put charges on a random card, that's credit card fraud. Not that we'd care about some $500 charge, but it's the principle of the thing.
NO it's not credit card fraud, they need to file a dispute, there is a difference. Fraud is when you have charges from someone you don't know, or wasn't at, or something like that. A dispute is for times like this when an amount was charged that shouldn't have been, or you are unhappy with the service or something like that. CLEAR DISTINCTION.
@lilsheba1 did you watch the video? His company card's was used, which was not involved with the transaction. So yes his company needs to file fraud charges.
@@lilsheba1 The card they charged was never presented. It wasn't used to make ANY purchase whatsoever. They just pulled the number out of thin air and billed it.. for a purchase that was already paid for by other means. Literally fraud.
@@lilsheba1Cornell Law School specifically lists a type of credit card fraud called "skimming". This involves employees taking your credit card info, and selling it, or using it for their own purposes. This could definitely be argued as credit card fraud. You could also argue that it is just a billing error. Unless we know the intent of the employee, and hertz, can't say for sure.
@@lilsheba1Steve mentioned that an entirely new transaction was created in order to bill the company's credit card. That looks like an intentional act in order to defraud the company. Maybe they were hoping the company would just pay the credit card off without checking.
I quit Hertz over a decade ago when they went to kiosks at their airport locations to remote video call a central call center to check out a car you had already reserved. Only one Hertz employee was onsite and all they could do was push the button on the kiosk to connect you. That button took 5-10 mins to connect since the call center was probably completely understaffed. Took us over half an hour to work through the line and get to the kiosk to complete this process. That was the last time I ever rented from them for business or personal. And I walked away from many many points I had saved up for one of their more fun rentals. Glad I did. More and more with each of Lehto’s videos.
Several years ago I rented from Hoitz. I went from NY to FL. I was in FL and noticed my oil light was on. I called Hoitz and told them. I gave them all the info from the paperwork. When I looked at the car to verify plate number, it was different from invoice. Turns out they gave me the keys to the wrong car. It was the same make/model. Had to put oil in it cause it was almost empty and returned it to whichever airport.
@@brandonwirtz2308 No kidding. Boeing have any connections with the Clintons by any chance? Mysterious deaths. Same happened when JFK was assassinated. Don’t think for a moment that Corporation and government have your back.
We returned a car to Hertz for an early morning flight. Tank so full, I had splashed some on me filling. Hertz later said it was not left full. We supplied the receipt and they continued to refuse. We had rented through Costco. After dealing with Hertz, Costco refunded us the $15 charge despite not getting anywhere with Hertz. Losing $15 for customer satisfaction was easier than dealing with Hertz.
Steve, There is a Hertz rental agency 2.3 miles from my house. Yet, my wife and I use a competitor 12+ miles away as a result of your Hertz horor reports. AND we have gotten better service.... MAINLY because a car is actually available (it was a upgrade because the type we reserved uas unavailable [it had a flat]. Thank for the (unknown) heads up.
2015 me, my dad and grandad went on a trip together. Booked a car from Hertz. Got confirmation and everything. Got to the office in Belgium and was told they didn't have a car for us. One guy couldn't find the booking and, when his manager did find it we were told all their cars were gone. Ended up without transport for that weekend. A few weeks later dad finds a charge on his card from Hertz for failing to pick the car up.
I recently rented a car at an airport in Florida, where there are 3 auto rental counters including Hertz. Two of the three rental counters were very busy and there was absolutely no activity at the Hertz counter. There were 3 or 4 Hertz employees sitting idle behind their counter looking very awkward as they sat there with no customers. I felt a bit awkward looking over at the Hertz employees sitting on stools doing absolutely nothing. Hertz may still be in business but, they had no business when I was getting my car at Punta Gorda on that day.
Many months after renting a Hertz car a mysterious charge showed up on my wife's credit card from Hertz. When she questioned this, the Hertz rep said it was for gas because we failed to fill the tank prior to dropping off the car. Knowing she did she still had to document the the gas purchase for Hertz to return the money. Have not used Hertz since.
My sister and her husband visited me in Denver a few months back. He rented a Hertz car. I asked him if he was aware of the hassles, lawsuits, and settlements. He said he was. Half-jokingly he said that they were the reason he rented from them! He would have sued the hell out of them had something gone wrong.
