It really is the best thing for getting around and it's a lot of fun! John (P.S. If you get one, follow the link in my video. It can help my RU-vid channel.)
Hello because of a good Himiway bike After 3 weeks and about 15 km it is defective (no more pedal assist) After I tried the support they wanted a video from me with the description of the problem, what I had done. The driving assistance via hand throttle worked perfectly, what I showed in the video. And what email came back from China ??? a video how I can speed up the hand throttle illegally, with the statement that they helped me with it ????????? I think the Himiway Service in China can't even watch video properly. I've only had the bike 3 weeks and already have a neck on Himiway. I hope for you that you never have to use the service, because the support in Germany gives the problem also only to China, because nothing else comes from there either. Have fun with your Himiway and hopefully never a warranty case.
That sucks. I have over 400 miles on my bike with no issues. If they won't assist you, that is really unacceptable but I've heard that service and support of the warranty from other bike manufacturers is bad too. I would keep trying to contact them to get support. The sticky wheel gets the grease. If you still can't get support, go to RU-vid and research the issue. It may have to do with magnets OR the computer display might be bad. John
