Wazzup wazzup Home Care Heroes, Coach Michele here! Today, we're diving deep into the golden key to success in non-medical home care: Exceptional Customer Service! It's not just about the physical care; it's about creating a positive, trusting environment for your clients right in their homes.
In this video, you'll discover:
• The Power of Empathy & Compassion (0:43) • Communication is Queen (1:05)
• Respect & Dignity Always (1:20)
• Reliability Rocks (1:33)
• Professionalism Matters (1:45)
Bonus Tips:
1. Quality Care is King: Always provide the highest level of care possible, with caregivers matched to each client's needs.
2. Building Rapport is Key: Connect with your clients from the very first interaction, usually over the phone.
3. Set Clear Expectations: Outline policies like overtime pay during onboarding to avoid confusion.
Feeling overwhelmed?
Coach Michele's here to help!
Head over to homecarecoaching.com/ to explore my services and build a thriving home care business.
Don't forget to like, comment, and subscribe for more valuable home care business tips! And remember, mistakes happen!
Keep learning, keep growing, and give yourself grace.
See you next time, Home Care Heroes!
#HomeCareHeroes #ExceptionalService #CoachMichele #EmpoweringYou #MakeADifference
27 май 2024
