Hotel Front Desk Agents You Shouldn't Hire | Front Desk Agent 

I agree with totally

This is something that the hotel industry has been working on. With self check in, you will see this change a lot.

I completely understand your frustrations! I've been in and out of hospitality for about 13 years. I've definitely worked on teams where management empowered the staff, we could do whatever we felt necessary to please the guests, within reason, and then I've worked for the hotels where no matter how many red flags I see, management didn't care what the staff did for the guest or what the guest may have said to us at one time, by time the guests got to management the whole story was misconstrued and out of whack. I know work at a property where management will tell the guest "Oh I completely understand. Let me talk to my agents, see what happened, let us find a solution together and we'll get right back to you." They will actually call us or text to say "hey what happened here. The guest says XYZ". When it was really ABC when they came to us. So I appreciate my management I have now. Just try another hotel but talk to the staff about how the management is and if they like it. That'll tell you alot.

I agree, better pay would be great. But in our industry, an increase in pay means an increase in responsibility as well. They go hand and hand.

@@HotelGuestManagement ..... Yes, as in just about all industries.. And that's the typical response for upper level management.. But, it is not a justification for poverty level wages for entry level workers either.. It is especially no justification when you consider the fact that these are the workers that guests normally see and the ones who make the impressions and do the leg work that creates the guest experience.. Which in turn keeps the guests coming back and encourages new guests and grows business. Companies invest MILLIONS in training programs that teach employees how to smile and answer the phone.. but can only come up with pennies to pay workers. It's completely laughable... AND it explains why not only the hotel industry, but our country as a whole, is having such a hard time finding workers and why MANAGERS are having to try and fill in these gaps.. I'm not suggesting paying unrealistic wages. I'm saying, if you pay employees real livable wages, then a lot of the stuff you talk about in this video would be a non-issue.. Workers know when they have a good thing in their employer.. And trust me, they do not want to lose that. So they will work and do what's in the company's best interest IF IF IF, the company does what's in theirs... I worked in hospitality for 3 years.. at the front desk.. I saw a whole lot.... But, in the end, you get what you pay for. A lesson our country is learning now......Well, hopefully.

You need to Organize and Unionize. If you want respect. I did 20 years at a Major Resort Hotel on the Las Vegas Strip. I am now retired with a Teamster Pension. I made an excellent wage plus up sell commission and tips, when I retired the GSA wage was around 23.00 per hour. If hotels want employee retention, they need to be Union Friendly. Simple!

Anytime Sara, thanks for watching and I am glad I am reaching people with like minds.

what would you say your ideal employee is?

Hello mam . I,m looking for job can you help me I have a hospitality experience

I agree

Been there, got yelled at anyway even when I was able to prove that I was right. This is especially true with problem guests - the boss only cares about filling rooms because he doesn't have to deal with the guests after, but I and several coworkers have developed keen sixth senses about problem guests and will turn away people that set off those instincts. He'll ask "why didn't you rent them a room?" and we'll tell him "they were going to cause more problems than they're worth." He'll then rent them a room next time they come in, and when they inevitably cause the exact problems we warned him about, he'll try to put it on us for not telling him...

I have some more front desk videos coming soon.

Thanks, always happy to share

Thank you so much George, on this channel we keep it real.

Sure checkout indeed.com or hcarers.com they post hotel jobs there.

Thank you for your feedback.

I would focus on the experience you do have and reference that experience in your objective on your resume. 🙂

Thanks Adam!

Now that is too crazy. Lol

No matter where employees go, if they are losing the hotel money they won't be there long.

Thanks Candy, I am trying to get some more FD videos out to make training easier

I hear you on that one.

breasts can be distracting

😶‍🌫️

Low self esteem.

Their is nothing wrong with giving, everyone should give when it's their money, not the hotels money. The hotel shouldn't have to take a loss for someone else's act of kindness.

U make no sense 😂😂😂 if ur not supposed to give the guess there money back that's just the rules and if you it should be hotel policy the clerk she be following not low self esteem narcissist are real

I have a Jersey accent. Forget about it.

Lol