Working as a night auditor can be a little crazy. But hotel night auditors some times can get the short end of the stick. In this video we talk about What they don't tell you about night audit. #frontdesk #nightaudit #hotelier
I've been a night auditor for 6 years now, working 7 days a week between 2 different hotels. Most guests think we're in some back room sleeping all night. 90% of the time it's quiet, but what we get paid for is that other 10% of the time. The sad reality is that there are a lot of evil people in the world who do terrible things. That other 10% of the time is just brutal sometimes.
HI Bruce. You are right on point my friend. I have been a hotel night auditor since June of 1999. There is a just a select few who knows what us night auditors do at night. Thank you for making this video.
@@HotelGuestManagement mr , Bruce since im new on this one , i ve just reed it some of these comments , and i would love to have some advice ftom you or some others for this role , since im.new on this position , i have workked in a hotel facillites a diferent roles , but as a night receptonist , its a first time for me , so i ll aprecciate some advice from you ,and some suggestions to relief my stress and thinking of am i gona do this job corectly , tnx in advance 😊.
I love it! I have a interview coming up for a different hotel and I worked 2 night audit jobs in the past. To me it matters if the hotel is in or near a ghetto neighborhood or not because if its not it's the easiest job in the world but if it is you can see a little bit of everything and the customers are a lil more annoying but even worse case scenario half the time your doing nothing and I rarely struggle with staying up because I typically use the time for studying (pursuing a accounting degree and I play competitive chess) and occasionally I'll watch a movie or something.
I love night audit, solo dolo on the shift, dealing with the crazys!!!! I'm a nocturnal 🧛🏾♀️ 🦇 🧛🏾♀️ vampire, but still Ms. Mfn. SunShine!!! 🌞🌞🌞 Definitely unappreciated, I agree, we're the first and last of the guest experience, as well as all the postions in the hotel if needed!!!! From security, laundry, runner, chef, barista, bartender, room service, front desk,maintenance, manager, etc... 💚💚💚
I looooove the night audit. I've gotten trained by the best person ever. He said we're not social at night, we have work to do and that's how I've been operating since 😂😂😂
Been in hospitality for 29 yrs along with being an auditor, GM, AGM, FOM and everything in between. Use to be a great job but the 3rd parties and corporate guest have ruined the hospitality industry. No more Mom & Dads with the families, well at least few and far between. During the mid 2000's with all the credit card fraud that happened with the less than scrupulous auditors they simply made auditors glorified desk clerks taking away all their responsibilities of doing the accounting paperwork and balancing the hotel before running the audit. Which took most of the night. Use to be GM then Night Auditor in command. That's how important the Audit position was! We knew everything about the hotel and how it ran and we did it all on our own. Now auditors have to do all the frivolous crap like laundry, cleaning, etc. You new guys have no ides how easy you have it.
I work as a night auditor, I’ve been doing it since 2021. For most of my colleagues I don’t do anything at night but they don’t understand. As you said most of the employees don’t know exactly what you do they just see you leaving in the morning. What saddened every time I got elected for employee of the month I never got the win cause they don’t know me. One raining night I mopped the floor for almost 5 hours and they didn’t even care,ugh, sometimes just wanna give up. In our hotel I’m substitute chief receptionist but when my chief left they didn’t give me the position cause they think the receptionist is better knowing I was the one that trained her into the job all these disadvantages wanna make me to quit. Time will tell😊
Don't quit. Night auditors make the best general managers. Ask for more responsibility and more duties. This way, when a position becomes available you will already have the skills
It’s funny you said that, day receptionists thinks that you don’t do anything or they are better at their jobs then you. Little do they know that you are the one that corrects all the mistakes and you see who is good and who is weak at their jobs. I dt think you should quit. I stared as a part time security guard and worked myself up to a management position. But, I would never underestimate my audit team. Financial and Accounting plays a big part in the hotel industry and any other business. Stay positive and believe in yourself. Your time will come.
@@HotelGuestManagement Thanks. They called me back for a second interview. Fingers crossed it comes with a job offer. Edit: I got the job if anyone was interested.
I am trying to find a way to live on my own and pay my way through college. Most classes are during the day from 9am-3pm. Would this job help with that? Would I earn enough to afford an apartment? Edit: Also, I am a natural night owl so adjusting to this work schedule would be easy for me.
Currently have worked night auditor for the past 3 years. Now working at 2 different hotels doing night audit every night. I love it. I’ve worked in various markets (next to airports, off freeways, downtown, middle of nowhere) it matters the location and brand you work for so you feel it’s comfortable for you. I love working by myself.
"Nobody sees what they do" that is facts. I came from Day Shift GSR to Night Auditor, and we get some late night drunk guest recognition, but not a lot because 1st, and especially 2nd shift get to see the guests most often.
I’m happy I work at the hotel I do because our lobby closes at 10PM EVERYDAY and we have a guest window at the entrance. I try not to take anything personal but I’m very thankful of how my employer goes about making sure we’re safe at all times .
Hi bruce i have a question for you, In case of unexpected discrepancies of the audit, what actions should be undertaken in order to address the problem?
You know something, This channel really is one of a kind. Like, what is being said here is really for Those who are really looking forward to hotel entrepreneurship. Like, it's like a gold mine. I personally am not interested in hotels right now at the moment but the energy of MJ here really pulled me in to watch some. A collab with @BenMallah a great real estate entrepreneur who also owns hotels would be a great video. Also, Ben Mallah is really fun! Maybe you need to go with him and do an in-person review of one of his hotels or something and really talk about the business and how one could get started like that. Try it!
I worked night audit 13-14 years. As you mention, you do see the good, bad and the strange! I can tell you too many freaky stories about the adventures of dealing with people working 11pm to 7am. Doing the daily audits can get a little monotonous but you do deal with many weird people. The worst were the hookers, drunk drivers, etc. and similar people from time to time. Do I miss it? NAH! That was a part of my life I'll never for get. I had 300+ rooms at my last hotel.
Hi, I have a question (or 2 :D). I'm a high schooler with about a month left to graduate. I really want to work night audit as a job but I'm still in school. Would doing this job 11pm-7am and then school 8am-4pm be a good idea? If not would a company let me me switch after graduation so I don't have school hours?
Ive been auditing for 5y’s. First 2months are hard for sure but, then you get use to it. I haven’t seen the senior management for most of my time working in the industry. I think that was a good thing as my FOM was my age and very cute. Hahah
Bruce, thanks for the video! Had a quick question. Do you personally, or know anyone who has had experience working night audit during the past 2 years (COVID)? Reason I ask is that there are TONS of openings in my area, I’m just looking for part time and they have the need. I’m just a bit wary, as I feel like it’s the #1 place people would go to isolate / get away from their family to ride out their COVID infection. Have you heard anything along these lines?
Every hotel has their own covid policies. Some hotel do not allow guest to stay if they covid or signs of covid. You should ask about the covid policies upfront 1st.
I was called for an interview for this role. I have never done it. I am shocked that they called me. Now, I see "Accounting", and I am like, "I have to do accounting?"
I gotcha bro. I used to work for the Choice advantage hotels as a night Auditor and you are right. I am now learning a new hotel franchise Aimbridge (from what I have heard, very excellent and a class 4 to 6 level) system. It is a challenge. I am up for it.
The Marriott system is actually easy once you get the system down. Night Audit is the best shift with Marriott. I've worked all shifts with Marriott. Which is under the Fosse system as apparently some Marriott's have newer hotel systems. Fosse can seem annoying, but it's at least simple once you get it down and the fact that you can just type makes it so easy to check someone in really fast. The other thing is it will show you how many rooms available and you don't even have to print reports that you need to see status of rooms and who's leaving and who's arriving. Plus the cash register is set up so you can just scan items. Opera, is like omg you don't even have that option because you just put the amount that each item is.
Been night audit some trainees are not professional but what im curious about when i was night audit every time i use bathroom i was feel weird about using the bathroom cuz i feel like there camera in bathroom felt like someone was spying i was feeling creep about it or it was just me lol
Its hard to be away from the desk and not know what's going on. I am pretty sure their were no cameras in the bathroom. That's a privacy issue. Now the cameras outside the bathroom can probably pick up the noise from inside the bathroom. So if you have loud sound effects your in trouble. 😂😄
I work at 2 different hotels as Night Auditor. One of the hotels I do not need to balance totals/sales and the other one I do. I definitely appreciate the computer doing all of the balancing and checking that everything matches as opposed to going through all the receipts 😅
Man I have to do 3 to 5 check-in like Night Audit and I fail so hard. 5 months only night shift and my brain dissapear. This is the hardest shift at Front office and no one respect you.....
Today my 2nd night as a night auditor I go in at 11pm im so nervous cause I was lost my 1st day but I was doing the reservations taking away safe fee which wasn’t too hard and doing the books to make sure all the signed forms where in the folders for the day shift wen people check out but yea I love it thou but I hate not knowing what to do
It’s only a 2nd night, hahah you’ve got it. I remember my 1-2nd night, worried I’ll mess up something. 5y later I became a manager. I thought to myself, if this is so hard why did they hire me, or if I am not good at it , what am I doing here. Your confidence will come as you go. Remember one think, you are only a human and if you make a mistake there is a accounting department who has to check everything anyways. You have a back up, so I wouldn’t worry 2 much.
@@DavidBalog-wx7xf thanks for tht now I’m 3 months in nd it’s very easy to do now lol nd yes when’s there’s issue on the credit cards not being balanced I just email the accountant department and they fix it
Currently requesting for my GM to hire a new auditor for my off days... just trained a candidate last week and he is a no show tonight... I honestly think people fear not knowing if they can get through a shift because there is so much to learn which for some (like me) it wasn't so bad, and for others its hard and stressful. I advise if u don't have prior experience with audit outside of hospitality, or can't catch on quickly, to NOT apply to be an auditor
do you think hiring managers will be baised on who they hire for night auditor, im 19 and i beleive im a good fit for the job but i feel like they wont consider me.
Other than than that willing to have no social life ruined sleep schedule yea they will hire you. Don't miss any shifts either this isn't a job you can call out of
I’m 21 and I just hit a week at my new night audit job! I think you will be okay, especially if you have a good head on your shoulders, and brag about having some kind of experience (Customer Service, Front Desk, Hotel, ETC) This is my first front desk / hotel job, and it’s not too too complicated. I think you’ll be just fine!
