Hotel Reservation - Baffling situation (Call Center Conversation #14) 

Q bueno tenerlos de vuelta.

Beautiful video guys

We're proudly back.

Thanks a lot.

Give me some training tips for sales

Hi Wulfrank, Glad you found it educational and interesting, please stay tuned and help us out by hitting the like button and if feasible the subscribe button as well. We are uploading different scenarios as the time goes by.

Excuse me Wulfrank, where do you work at? Which call center? I'm looking for a one too, I live in CDMX

Awesome, we came up with it so you'll learn more voca.

Hi Pink, Excellent piece of advice, I'm more than sure that this will be useful for a lot of people who want to dabble in this field. Thanks for dropping such a good comment. Please hit the like button and if feasible hit the subscribe button as well. 👍🏾😀

Now you got it to learn from it.

Thanks

Same here

I feel the same way about it.

We're back in action We'd been sort of MIA but we've gotten back.

That's the attitude

You're welcome.

Thanks for subscribing. Welcome to our channel.

You're right

We're grateful for your comments

Hola saludos esa frase significa "en un momento" Por ejemplo Joshua le dijo al cliente que lo podria en espera y volveria con el "in a jiffy" osea en un momento.

@@HipronarySchool no suena inapropiado usar esa palabra con un cliente?

No, eso solo lo dicen los profesores de inglés que no tienen idea de la industria. Nosotros = Big wheels in the call center industry Teachers = Teaching people who are beginners. Después de lo básico no tienen idea. Por eso viven confundiendo a la gente diciendo que algo no se usa simplemente porque ellos no lo saben.

Inapropiado? No porque no es un slang, en realidad es una frase del uso común en Inglés.

@@HipronarySchool en realialidad no lo digo porque algún profesor haya dicho que suene inapropiado, lo pregunté porque es primera vez que escucho la palabra y me dió curiosidad si era algún tipo de slag o palabra informal.

Thanks

Thank you for the great support.

Thanks for the great support. Regards.

Hi Cristian, This phrase is informal, BUT it's a friendly expression. If you say this phrase to a native they will smile at you immediately. Because it's a warm and friendly phrase that they usually use as a cooling element in a conversation. They will feel so much comfortable and safe while talking because this implies you've got a deep understanding of the language. Feel free to use it to impress anyone around you.

🤣😂

He's great

LOL

Gracias, saludos

That's dope Best regards.

Thanks, regards

Thanks

Thank you Jorge.

Hello Reymond. Yes, it is also used as a verb, meaning to put data into a database. 😊😊👍

Hola Jesus. Ambas son totalmente correctas. Acá te dejo el link de la expresión: idioms.thefreedictionary.com/put+(one)+on+hold.

Muchas gracias! La idea es aprender! Los sigo siempre y he aprendido mucho... Un abrazo!

That's great! Much appreciated 👍👍🇺🇲

Hi Syumul, Thanks for dropping that beautiful comment. In a jiffy is a synonym of in a moment. 👍🏾😀

@@HipronarySchool Thank you for the information...please dont stop making great videos. Cheers bois

We appreciate your valuable support. Please help us out by hitting the like button and subscribing 👍🏾😀

Thanks, so are we.

Thanks for your support and feedback. Stay tuned for more upcoming content as we regularly put up videos with different scenarios.

Gracias, saludos

We appreciate your support.

Gracias por el apoyo

Awesome.

Keep it up!! Don't give up.

Thanks.

Thanks

Tienes puesto los caption automaticos de RU-vid. Solo es de quitarlos desde el icono de settings. Cuando los ocupes para un video que no tenga subtitulos agregados automáticamente sólo lo vuelves a poner. Nuestros videos son subtitulados a propósito.

Sure, we'll create an exclusive call center training course in which all those inquires will be addressed.

@@HipronarySchool it would be great and very helpful Keep doing it

Saludos, ya estamos de vuelta.

Obrigado pelo apoio.

Thanks for dropping a comment.

Good looks.

Hi

Thaaaaaanks

Great, thanks for your support.

That's bomb

Claro que si estamos para servirle. Envianos un correo a Hipronary@gmail.com para mayores detalles y asi coordinar tus clases.

Thanks.

Thanks

Don't mention it. We're so glad to be back with another video.

Thanks, that's so awesome of you.

Gracias saludos

It was Jamaican Patois.

Welcome to our channel.

Don't mention it.

Thanks.

Great!!! Best regards.

Good looks.

Thanks.

Hello Manuel It means to have an inner monologue; to make a statement to oneself in one's mind so in simple words he meant something he brought to his mind

Manuel, When a person says that, he or she is implying that they were talking to themselves pondering or reflecting about a certain situation. In order words we say this when we reconsider, take in account or reflect on all the possible facts. Es español si hablas sería: (Me dije a mi mismo) en reflexión

@@HipronarySchool you're the best. 👏💪

So did we. A big thanks to you.

Thanks for dropping a comment. Lots of love your way.

You mean it was well thought out? What do you mean?

Hola, standstill situation se refiere a la condición en la cual no hay nada de movimiento o actividad en lo absoluto.

When a street is coned off it means that police officers or road workers place cones along the road to either partially close one lane or a part of it. Sometimes, police officers cone off the street in an attempt to have reckless drivers pull over and write them a ticket.

@@HipronarySchool Thanks a lot.

Hello Rene. It means to suddenly get angry.

The caller was speaking Jamaican Patois which is a variation of the English language.

But the takeaway is that you're learning from our videos.

Love sometimes is hard to understand.

@@HipronarySchool not..if yoy be my love i can understand you better than ever...joshua i wanna travel to your country,,,becausa i love..,.

It means barely or narrowly.

Let me explain it... When you face a difficult situation and you only just manage to do it. I mean you were only able to do it after suffering difficulties but you were able to overcome them. Si hablas en español sería (Por poco - Por un pelo)

@@HipronarySchool I got you, broh. Gracias mi pana.👏

Saludos ojalá nos ayudes suscribiendote al canal. 👍🏾😀

@@HipronarySchool Lo hice hice tiempo. 😂

Hope you like the new video.

Hi Jose, Thanks for dropping a comment and leaving us your feedback. Nonetheless this is made on purpose since our channel is for enhancing English in general but primarily for improving skills in a call center environment. There are not high quality sound calls, on the contrary all calls have a bad signal and low quality sound. People have different accents, there are a lot of noise in the background and you're surrounded by 100 coworkers while listening to the customer. So how are you supposed to have a good quality sound during a call? In fact that's the reason why you see a lot of people raising their hands in a call center (begging for their team leader's help) because they are not able to understand the caller. That's why is highly recommended practicing your English listening skills in an open space crowded with people speaking at the same time. Or else you won't be able to understand anything during a call and will be wondering why are you stuck in English. There are a lot of good content through the internet with high quality sound and so many goody 2-shoots but that's not real man just a mirage. Not everything is rose color.

Algun envidioso que nunca faltan porque quien mas puede dar dislike al video o pedir mas?

Me preguntaba lo mismo y la verdad la unica explicacion es que sean envidiosos porque al video no se le puede pedir nada mas

We went all in to bring this video for you guys.

Estos tipos son excelentes su nivel de inglés es grande

Marelyn, Gracias por el cumplido ojalá contemos con su valioso apoyo con un like y der ser posible una suscripción. 👍🏾😀