There's an amazon store in my town. Whenever I need to make a return I literally just walk in and put my package in a drop box. In and out in 15 seconds, barely enough time to say have a nice day to the person working there.
Stuff and more Day sort Loader here. That smirk is forever ingrained in my mind, also. Yall wouldn’t believe just how much those packages go through to get to you sometimes lmao. The abuse!
There's also just a bunch of garbage products that break after a single use or fail in some epic way. I've had the worst luck with replacement computer parts.
Well, a significant percentage would not need to be returned. I never know why or how these companies get away with some of their terrible false advertisements and lies.
walmart sucks ass i hate going to that place, would rather go to the dollar store too bad they don't have healthy food there, they never have carts or baskets, bunch of people always in the way, and not enough workers at the registers, full of lines, automated machines never work
@@jon-unicorn-doxxer how is he being overpride ? He mentioned "Walmart owned" which is embarrassing for us since we don't have a major e commerce company of our own
The tree mafia. That one sapling grove down the street was so cute, but then I heard those leafy critters got into debt and now the space is a petunia patch. Weird.
When working in retail, one really begins to understand just how disgusting, rude and trashy people truly are. When I worked at Gucci, people would buy a shirt on Friday, wear it for the weekend and return it on Monday smelling of cigarettes, alcohol and sweat. One lady wanted to return a headband she purchased 15 years ago, so we had to get out the archives because it was no longer in the system. The worst is a woman who defecated all over a fitting room after we refused to return a shirt. I don’t work in retail now, but when I did, I really began to wonder how the hell we’ve made it this far as a species. There’s just so many idiots out there.
Free returns gives consumers a way of trying out products that they normally wouldn't buy and still be able to return it if they didn't like it. It means that consumers usually will buy more items and keep a lot of them even if they return some.
Some ecommerce retailers incl. AMZ will have a "try" before you buy. If you don't return it w/n 7 days, they will charge your account. Thredup is doing this too.
As a heavy Amazon user, I avoided purchasing clothes just out of concern of returns being too much effort. Now that they have the Kohls return option I notice that I don’t hesitate to purchase clothing since they have removed that perception of difficulty returning small items. I also like that Kohls offers a coupon with all returns and I find myself picking up additional items while there. Before Amazon partnered with Kohls, I had not been to a Kohls since the late 90s. It truly is a win win for both Amazon and Kohls.
Amazon has a pickup return where they come to your house with USPS driver to pick up your order for free and then the next business day your object that is broken is replaced or you get your money back if you just want your money back and not the item
@@porsched im assuming their rationale is that if they let you take that trash, they're losing out on sales where you would've bought that item if you hadn't just got it for free by dumpster diving.
My best two Amazon issues I’ve dealt with was, Once I bought my $250 gaming desk, once I opened the box I was in shock that the back lady corner was damaged like it was dropped on that corner during shipping, so I called and complained to Amazon, Well they didn’t wanna bother having me return the entire desk so they just refunded me my total $250 and I got to keep the desk anyway, then I used the $250 refund to buy my ultrawide gaming monitor so essentially got the desk and the monitor for that $250 Then more recently, we moved into our trailer house back in May, then we bought a crib guard on Amazon for our now 1yr old daughter and they delivered it to the wrong trailer house in our park, We had to walk around the park trying to find the house that matched the picture of the house Amazon actually delivered it to, we found the house but the package was gone and no one answered the door, so we went home and called and complained to Amazon, we ended up getting over $200 gifted to us to cover the loss from not getting the item we bought plus extra for having such a difficult experience, then like two days later the neighbor who got our package came walking around the block and found us and we finally got the item after we had already got the free $200 from Amazon lol
I used to work at an Amazon sortation facility. They decided to set up at that facility in 2019 an employee outlet store as a test of concept for 3 months to sell returned items. It showed a profit just selling to Amazon employees in the Puget Sound area.
Depends on how you look at it. You got dressed, got in a car and drove dealing with traffic/stoplights etc, walked around a store finding what you want, spent time in dressing rooms, the list goes on. I use Amazon wardrobe. I get to try it on before I buy it and what I don't like goes back in the bag with a provided return sticker and gets tossed in a mail box. It's way less of a hassle than going to the store and trying stuff on. Plus I get to use the availability of the internet with vast options opposed to a single stores stock and I get to do it naked. Capitalism for the win.
@@Sandlin22 I think the next technology should be AR/VR wardrobe, where you wear your cloth in virtual reality and see how you like it in different angle, but then again not everyone buy those expensive headset.
I am a very long term Amazon customer. Overall I am very happy with the service and I think the company is superb. My one gripe are the reviews. I always write a review, especially if the product is good. But on the rare occasion that I buy a product through Amazon and it is poor or the seller customer after sales service is bad - then I write a one star review. Time and again I am told my review is not acceptable and cannot be published. I never use bad language or unacceptable commets. But the bad reviews stay hidden. I wonder how many other Amazon customers have found this "selective" review policy. Not a good reputation for Amazon to have after all their years of hard work creating the best on-line company in history.
Tron_23 1. If you were going to edit your own post at least double check your spelling and grammar. 2. Yes he must be a total loser going from 0% to 10% in six months. LOL. That’s the most growth out of any candidate. Next time check the #MATH my friend.
Amazon returns to Kohl's is great, especially since on the return receipt they give you a 20% off one item for use in Kohl's, so I find myself 1/2 the time end up buying something at Kohl's (usually a new shirt).
not to mention the fact that all of these costs are charged back to the actual amazon sellers - Amazon isn't losing any money on returns - that is laughable
Because they can’t invest in the ideal package for every tiny order. It’s a complete waste of their time and money. The money they might save on postage isn’t worth it.
In spite of this paid advertisement for Amazon, the 'big step' they've taken to change returns is IMMEDIATELY reselling returned items to the next person in line to purchase. I recently bought a battery charger that looked like it had been dropped down a flight of stairs. I returned it and left a review, only to find that the exact same damage was reported on the exact same item, with photos included. It's the exact same one I had bought. It was listed OVER AND OVER AGAIN. HOW is this supposed to increase consumer confidence, again?
Makes me wonder if you could put a note in the box or something... "I bought this on date x/x/x and returned it because it's someone's returned trash" "ugh, I returned it too" "guess I'm number three, err four?"
@@CommandoMaster yeah exactly. We just care that we get our money back. For all I care my return can go to a landfill so long as I get reimbursed for buying something faulty
bob berry Yep. Also, if you buy online from a store not located in your state, it’s typically tax free. I also take advantage of currency conversion. For example, if I order something from a legitimate retailer in another county, I can get an item for up to 50% less than in America. International shipments are usually handled by DHL and many companies offer free expedited shipping, so it’s not any more expensive and takes no longer to arrive. I’ve saved a substantial amount of money because of it.
Returns can be sold with a 50% or more discount, without return To avoid abuse, same person that returned the item, can't buy it at the discounted price
This is one of the main reasons why my family loves Amazon and are Prime Members. The entire return process is so awesome! No matter what we're buying online, we almost always end up buying from Amazon, because we know if we don't like a product, we can easily return it without any hassle and loss of money.
I’ve done a ton of returns on Amazon and the process is a breeze and the customer service people are excellent. This is why Amazon rules the world and is a 100+ billion dollar business. They know what causes the biggest problems in their business and they make it simple and easy.
Anyone else use amazon for a year and two and love it, then start to realize all of the bad things about it and then start going to real stores again. Lol, I love being able to just my stuff instantly without waiting for shipping, and I love being able to inspect my stuff first and try it out. Also shopping is fun and you don’t need to pay for shipping.
@@psychosious I'm an active developer myself. Yes I agree it's just algorithms, but someone had to make those algorithms (which need to be finely tuned or else Amazon would lose millions) and the whole process itself is just amazing in my opinion. If you really think it's that easy, go make an eCommerce site yourself and compete with Amazon. There's a reason why they're one of the "big tech" companies. It takes a team to make stuff like this happen.
Seth Deegan I worked for Amazon returns as a kiazan committee advisor, please tell me more... sarcasm is intended.. Amazon has so many flaws in its systems is pathetic and they choose to ignore many of them due to the costs hitting FBA vendors rather than their bottom dollar.
Interesting how the keep saying "They" give you 30 days, "They" give you your money back, "They" pay for the return shipping... It's the seller that pays for all this, not Amazon.
Hey Amazon or Bezos, if you do the following you will reduce your volume of returns: * Remove the counterfeit items * Provide better product descriptions * Revamp the ratings system (employ AI to find fake reviews, break out ratings into delivery experience/seller, product quality/durability, price/value, etc.) * Do an automatic price adjustments if the price of an item is substantially lower within a week of purchase (Customers will return items purchased on Amazon and repurchase right on Amazon beyond a certain price difference; Example, someone purchaes a pair of headphones for 39.99 and two days later it's 19.99 right on your site.)
Siju A check out resale rabbit. He shows the pallets he buys. Lots of the boxes inside said pallet are empty and since they are unsorted/verified he pays for items he doesn’t even get.
Im surprised they didn't mention that. Also, why not just hire some workers to sort through returns and put them back for sale? That's the obvious answer for reducing waste.
Burning returned clothes to protect your brand as opposed to donating to people can’t afford it is so unbelievably despicable. Because you don’t want to see poor people in your clothes.
Uncle Fjester ummm the only reason why Nike and other sports wear is in style is because of black people. That’s why they give hundreds of million in sponsorship to rapper/athletes, they don’t want old loser like you wearing it , no offence.
@My Thoughts What has this to do with "german"? Hm??? I just buy only THAT what I want, online and in my "real" life. You see what consequences senceless buying has (employees & environment). Greetings from germany
2 possibilities for returns "Wall of Shame". 1) Resell and ship it direct from the local "store" or warehouse. People buying on Amazon don't know or care where it came from. If the return was catalogued correctly eg. "Women's blue blouse size 7" and someone orders a 7 blue blouse, repackage and ship it from the return location. Or 2) set up a weekly, bi-weekly or monthly sale at the warehouse where customers can browse and buy the returned items at a discounted price. Everyone loves a deal. It's not really rocket science. When companies become so large, they tend to forget the HUGE problems are really just a whole bunch of small problems that appear to be much larger than they really are. Simple solutions work for all sizes of problems.
Being able to return items to Kohls has had a chilling effect on my Amazon shopping. I am buying more Amazon items but ONLY if I know it can be returned to Kohls, otherwise I will skip the item. Sadly, my Kohls doesn't get much of my business because they refuse to maintain enough staff to make the lines move with any degree of speed. But I do think about buying things at Kohls more now than before since I have more reason to visit the store.
What’s your choice: Phone them and let them send a delivery person to pick it up Take them to the closest store Put them in the storage box then wait for delivery to take it away Just joking
You could probably just put them inside one of those "returned or damaged" item shopping carts that are always lined up by the customer service counter and no one would ever know.
They need to lower the price on their "refurbished" items. Usually only $1 or $2 cheaper than the original price doesn't even make it worth it *EDIT* I think they call it "renewed"
Amazon is a powerful enough force, that they could require manufacturers who want to sell their products on Amazon, handle any of their returned products. This just may result in less "junk" being sold in the first place!
Bought a Blue Yeti microphone once from Amazon. Didn't arrive on time so they sent another one via 1-day shipping. Got the mic the next day then a week later the 1st one was delivered. Turns out it got lost in the post office. Contacted Amazon and was told I could keep both.
Hey, Amazon is really a Dracula if you'll know the reality. I have worked for Amazon that's why I can say this. They just push the Costs and Losses to the sellers for any mistake and still keeps their cuts. They don't have to pay much. Returnless Refund/replacement is the best option for you when they're gonna throw away that product. They've shown incorrect statistics about Damaging products have highest return rates, actually items not delivered on time have the highest return rates. I think that amazon should be returning the product to original seller as they do for India instead of Burning/dumping it. FBA items are generally those.
What they don’t tell you is that from the perspective of the kohl’s/ups store worker. You will have some people return 20-30 items at once. Each item goes in its own individual plastic bag. Extremely wasteful and time consuming.
I live in rural Maine and bought a used couch on Amazon. They didn't even put it inside of a box when they shipped it here, it was held together with some tape, the UPS driver wouldn't deliver it and made me pick it up at a warehouse. After noticing it was broken, I asked Amazon to return it and they sent a giant truck just to pick it up.
I in Canada, still restrict my Amazon purchases on items where size matters because the only options we have for in store returns are UPS and Amazon, which are way out of my way. If high density giants like Loblaws or Metro did the same partnership deal as Khols and Whole foods, I would definitely increase my online purchases.
I buy Amazon warehouse whenever possible. They gives you a sticker saying something “thanks to you, this product now has a new life”. I think that message is really powerful.
I've bought 'used' products to save a few bucks. Last time I got a leaf blower and it was a completely different brand and damaged. Amazon refunded my money and I fixed it. Free item
The pickup from the door part has almost never worked for me because I feel like I have to be home all day to make it work. I was out for a hour one time and they showed up during that window despite me being home for the rest of the day. So annoying! I would like to have a window so I know when I need to be home. Preferably a 2-3 hour window max. I did find out there is an UPS store near by so I no longer rely on that pick up system. I rarely return items though. It's such a pain in the butt and I try to do my best to pick up the right thing I want. I could really never buy clothing online because I like to try things on.
@Chad Larson while I don't dispute the one-day one-item-per-shipment model is not helping, I would like to argue that someone driving their Chevy Suburban to the store to pick up one item is even worse.
If Amazon would stop selling used or counterfeit items, that would stop returns. Third party sellers make up most of Amazon's sales, and they often sell low quality junk as well. When you discover the item is used or counterfeit after 30 days, you can contact support and they will suggest you "contact the manufacturer, they are the only one who can assist you" Why would the manufacturer care if they didn't even make the product in the case of a counterfeit item?
@@YusuphYT so let me get this straight AWS has a 47% cap on the whole internet so they run 47% of the whole internet and they are a little bit less than half of all e-commerce what are you talking about there's no Monopoly
It's a total loss for the seller when a product get returns and customers don't think about Nd neither Amazon. They return or reject when there is no defect.
Exactly. These people think it's a great thing when it's about burning money to increase your market share, which is really bad for a healthy economy, your company loses money to supposedly win customers loyalty, just like another scams like Uber, wework, etc. : earn billions in funding in the short term by giving an image of success while you are actually losing money. Of course nobody can compete with the unicorns strategy of burning money.
Tech Gadget's so you’re saying if i order an item and messed up on the size of the jeans, i shouldn’t return it and waste $40 bucks so these sellers wouldn’t feel bad? Tsk give me a break, i worked hard for that money, no way would i waste it for someone’s “emotional feelings”.
The biggest crime is if they reduce the price very soon after you receive the goods, then rather than give a voucher or partial refund insist you RETURN AND REORDER. There's a currency and carbon hit for you....
I buy online because I don't want to leave my home to go shopping. Same should apply for returns, the last thing I want is to commute to any store to return an item I'm not happy with.
Most of the items that my mom makes me buy online we just end up returning anyways. It got to the point that I returned a bunch of items that Amazon actually sent me an email for feedback on what they could do better. I took that as "Hey man! chill with the returns please?"
Why does Amazon not include an Invoice or Packing slip with their deliveries? The only time you get an Invoice is when your make a purchase from a Marketplace vendor.
I bought a cable which I later realized I didn’t need and amazon said I could keep it I thought it was kind of cool. I was completely willing to return it but I did end up using it anyway because I felt bad
the real trick to lowering returns is 1. better quality control, 2. send me the item i actually ordered, 3. if an item has 90% return rate just stop selling it
Personally I think Amazon's biggest crime is boxers. That I received 5-inch by 5-inch item. And it came in a 24-inch box packed with brown paper packed in. To take up the space. The boxes are way overkill for the size of the item . And no it was not a fragile item.
If you care about the condition of your product when it arrives, it’s hard to trust the majority of online retailers. Even if Amazon sends it in a cardboard box, they usually don’t include anything to prevent the item from moving around when in transit. I think simple brown paper to act as a cushion could save them millions in returns...
They can sell it all if they care to do the work, but intelligent consumers want to evaluate items, and be assured that anything which doesn't meet spec will be replaced at no cost. They can easily start/extend their own auction systems, if they don't want to support competitors, but they'll need to pay humans to evaluate, describe, and handle the items. Open-box auctions are effective.
Amazon has always been wonderful to me as a disabled person.. They have always gone the extra mile for me on deliveries.. But then, I spend a ton of money with Amazon, and have very few returns..
I work at a UPS Store, the returns process is still really flawed. 1. Amazon issues the customer a QR code which we scan, which tells us if we package the return for free (no box needed) or if the customer still needs a box. They let the customer know in the instructions, but honestly the majority of people never read them and just assume every return is “free” and the same because that’s what they are always told. 2. If a customer is returning multiple items from the same order, amazon will often issue out seperate codes, and some may be package-less while others aren’t. The customer assumes all of their items can go in one box when this isn’t true. They even do this for large and heavy packages in seperate boxes but with only one code or label. 3. The UPS Store prints receipts for UPS drop off packages that has the date time, and UPS 1Z tracking number. The problem with amazon returns is that it still issues this receipt for items that are “package less”. (Point 1). These items get consolidated into a box with other peoples returns, and can sit in the store for a few days. Therefore, there is no real “tracking number” for these items yet the receipt gives the customer a UPS tracking number that will never ever be scanned. This makes it really confusing for the customer when they go to check their return and it doesn’t have any info. Then we look like the bad guys because we either didn’t give them a receipt or it looks like we lost it (they assume the ups store employee ie steals it or lost it). 3. Many older customers who are not tech savvy have such a hard time even finding their code, or they physically take a picture of their computer screen, and we can’t often scan the codes when they are that way. Some do so many returns that they give us the wrong ones or lost their code themselves. Amazon tried its hardest to make the returns easy to understand but the reality is there is a large demographic of users who struggle with them. These issues create headaches at ups stores and other outlets that take amazon returns. They hold up lines and get angry at us for issues that Amazon is responsible for. I would say 60 percent of my day on average is spent scanning peoples codes or packing the returns, and while the store gets a certain small # for each scan, the employee doesn’t see any of that and the customer rarely spends any money at the store. Amazon needs to make its return process and the codes more consistent and user friendly for its other demographics. If there is a QR code associated with the return, Amazon should make it so EVERY QR code is a package less return (for consistency). If there is a case in which the customer needs a physical UPS label, amazon should have a separate mechanism for us to process those and should be more clearly differentiated from the free returns. In a perfect world, they should only let the returns be done at amazon-owned outlets like Whole Foods, Amazon Bookstore, and maybe retail outlets like Kohl’s and other big box retailers who stand to benefit from the influx of foot traffic. The UPS Store is not an optimal outlet for returns due to how we work with the shipping software we use and how the majority of stores operates and what our customer interaction is like. This is a problem that UPS Store corporate and Amazon has created when they decided to launch a program that did not think about its other primary user - the ups store employee and franchise owner. This is inherently bad design because it is not user friendly and is not sustainable. I am currently typing this rant before I clock in for the day. Thanks for reading and hope this was educational
