They're training their employees to behave like robots, and to talk to people like they're robots too. RU-vid Employees are literally a part of the algorithm.
i feel sorry for the employees. it's probably quite overwhelming to work at such a massive tech company and they're being exploited as robots. youtube really, really needs to up their game
Their emails are so unprofessional and so informal, it really bothers me. Every time I read an email from RU-vid, I wonder where their employees were trained to write emails the way they do. My university would blanch at the sight of these gross emails and my professors would probably lose all respect for me if I emailed them like this.
@@cowboybarbaryn1302 Right? If I received emails like this, I would immediately assume it's a scam. You know you're screwing up when people would mistake your legitimate email for a scam.
This would make a good sci-fi horror, not gonna lie. Imagine: A hyper-intelligent AI using biological technology to control strangers it interacts with, slowly growing its army of mindless humanoid robots.
Right. And it's super frustrating because that damn company doesn't have to do that. They can easily have plenty of seasoned employees working there that can handle a jacked account in a day instead of someone having to spend actual months to find out their whole career has to be restarted or changed.
And before anyone says anything, I know capitalism isn't inherently bad entirely. Corruption is possible in any system, but in this current system there is A LOT of corruption
40:00 I just have to say - there is no customer service circumstance where "we're so happy you can express your feelings" will ever come across as anything but patronizing
"The gaps in professionalism that a legitimate company would never dare show" "Hi, Alex" "Didn't found anything" At first I thought responces from RU-vid support were made by impostors, but the reality is worse. Scammers act more professional than actual companies.
@The quiet kid in your class I keep seeing stuff about that person on RU-vid, William Afton, and this girl named Clara or smthn? But like I have no idea where they’re from???
I'm absolutely astonished at the fact that Meghan was able to keep herself from swearing her head off in her videos regarding RU-vid support, I would've lost it completely
It's the same as any outsourcing, it seems. Take the job to a country where English is less than common, find people who know *just enough* of it to give essentially canned responses, then have your question never answered by the agent because they have a really poor understanding of the language they're expected to do customer service in. And it's not that I'm one of these, "YOU BETTER SPEAK ANGLISH!" types, it's just that, customer service work requires a pretty solid understanding of the language you're working in and the outsourcing of a lot of customer service teams to countries where the agents don't speak the language...it seems to have the effect of creating a large body of agents only capable of answering the most basic questions, which is not the majority of customer service work, especially for something like RU-vid's teach team who's supposed to MAKE SURE YOUR ACCOUNT ISN'T STOLEN
John Howlett but the their name is internal meaning that they aren’t outsourced company from another country that don’t speak proper English but actual follow American who is part of RU-vid/google since google own RU-vid.
John Howlett internal meaning existing or occurring within an organization. So RU-vid internal team mean that people’s within RU-vid organizations hierarchy not only couldn’t type proper formal English in this situation but also they ignored their own senses and common sense and logic and reasoning and instead relied on a template even when the situation is obvious and you don’t really need a template in this situation, really showing lack of critical thinking when they blindly follow a template to the letter instead of trusting their own senses and the fact that they are constantly taking breaks and vacations multiple times in a row while there are problems that are in need of fixing meaning constantly limited number of staff are actually working on fixing the problems and it seem they can’t do basic grammar and they can’t think for themselves. It is quite worrying.
or there's be something in the news about them getting raided/caught up in a massive federal suit after trying to fob the FBI off on their "perfect" automated system.... i genuinely suspect the latter- they're too consistently fucking up
3:53 "this comment was made by a bot, *likely* incapable of developing a meaningful friendship" I appreciate the low-key "maybe we're wrong about the AI, and they are actually just trying to learn how to be our friends" narrative that this leaves open.
Turns out Logan was just trying to figure out how to grow a friendship with a large amount of people, and someone targeted Logan's comments to steal the accounts that replied to Logan and now Logan is all alone :(
Logan, an unleashed and sentient AI who simply wanted to make friends. But through it's misunderstanding of the term "RU-vid Friends" and Subscribers, figured it would be easier to make "friends" or subs by stealing accounts, hacking accounts, and shady dealings. An AI who just wanted to make friends became a massive scam to steal people's accounts and subscribers
@@__Insanity_ I for real want this made in the style of a sappy Hallmark channel movie, but it gets really dark in the middle as the AI is accidentally ruining peoples' livelihoods, only to turn around at the end and have everything get resolved and have a super cheesy happy ending. I think it's time the robots get redemption arcs that appeal to middle aged housewives.
@@RamadaArtist Maybe after they figure everything out about the AI's misunderstanding instead of destroying it, they shut it down... But when they figure out it's original intent "make friends" they change it's programming or it's definition of friends. Then it can finally make friends for real. And maybe they attempt to clone the AI and insert it and its new AI friend(s) into a closed system. Maybe one still public so it can interact with Humans. That way, it can make many friends, and have a few with them at all times in the form of fellow AIs
on her old channel, she replaced the header with a screenshot of "didn't found any" and then her about section says "Hi this is Alex formerly known as BootyDior" lol
*Didn't found any!* I watched that series I believe a couple of weeks after the 2nd part was uploaded...I think? and I was a bit surprised that her videos got used as an example for this video.
I remember when I first got this comment I deleted immediately just because I don't know how to handle someone I don't know randomly asking to be friends. My anti socialness saved me.
Same bud. The comment rose red flags and loud alarms. Went to their channel and saw that their sub count was missing and it didn't help that 2 other comments also said " wanna be friends?" Reported and Blocked at that moment
Imagine if there were another person just named Logan sincerely trying to make friends by commenting on people's videos who's upset by these shenanigans ruining everything for him.
Okay WOW thank you so much for including my channel and making this video. I was shocked to see myself (2:10). I was devastated when I lost my original channel and everything that happened to me was related to what you talked about. THANK YOU for bringing this to the light, I want other creators to be aware of this!!
It's like a never-ending cycle, the current social media platform goes to shit, a new social media platform that somewhat cares for its creators appears and then it eventually goes to shit as well, risen and repeat.
“We are so happy you can share those feelings with us” *proceeds to ignore their argument* Damn RU-vid, that sounds like something I’d do to my siblings when I won’t let them have sugar after brushing their teeth.
"We are so happy you shared your feelings but stop dwelling in the past, we need options". That b**ch, if she wanted her to stop complaining, she just would have said so.
I genuinely can’t believe that Meghan was dealing with actual RU-vid representatives. The responses she got doesn’t seem like the quality of work you’d expect from one of the largest companies in the world. They seem much more like the disjointed rambling of someone who doesn’t understand English beyond a kindergarten level.
The company I work at has an offshore team that does customer service, and I've seen them say worse things. Leadership forced them to download Graanmarly and it barely helped lol
"we're so glad you can express your feelings, thank you for sharing that with us" that has got to be the best meme-version of 'talk to the hand' of this century lmao
Thanks for the shoutout, our channel and several other channels owned by our members (TBBBAP included) got hacked at the beginning of the year, and even with our platform it took months and months of pestering RU-vid through email and on twitter to get anything fixed. We've only recently gotten our content restored and our value in the Algorithm took a huge hit for the period when we didn't have control of our channel. Just trying to keep putting out regular content and get things back to normal now.
There is no evidence that Meghan Rienks' channel was hacked. Perhaps someone guessed her password. Or perhaps her laptop/phone was. Guessing a password is not hacking. Hacking is exploiting a security vulnerability. RU-vid's defences are far too powerful for the vast majority of people to exploit. However for the purpose of this comment I will concede that her channel was hacked. That is to say someone was able to find a weakness in RU-vid and exploit this weakness to gain access to Meghan Rienks' account. It is also very clear that RU-vid is not nearly useless in their attempt to communicate and restore stolen accounts. However I DO NOT feel bad that Meghan Rienks lost her content. RU-vid makes no promise that. RU-vid is not a data archive service. It is a video streaming service. If you are using RU-vid to backup your data that is YOUR problem. Not RU-vid's problem. RU-vid is a free service. They owe you nothing. They make no promise to archive your data. And they make no promise to continue business. RU-vid could shutdown tomorrow and there is nothing you can do about it. It's a private company. So why the fuck should they do anything other than what the owners want. Do you like people coming to you and telling you what you can and cannot do with your business and assets. I am guessing no. So who the fuck do you think you are telling RU-vid what they can or cannot do,. If you need data archiving then you should seek a paid service that archives data. Or just archive your own data. There is NO EXCUSE as to why Meghan Rienks did not purchase hard drives or SSD and back up her data or pay for a data arching service. Had she backed up her videos, there would be no reason for this sob story. TL:DR Meghan Rienks cried because she FAILED to back up her data.
I remember getting a virus on my phone once, whenever I visited sites like wikipedia I'd get redirected several times. I asked my boyfriend at the time if he was having any similar issues and he pointed out that that shouldn't be happening. So I went and deleted the apps I downloaded that day and I narrowed the possibility down to this one exercise app that I got. After I had deleted them, the website redirecting had stopped, but that was very scary.
A large youtuber getting their account compromised sounds terrifying. Imagine your livelihood getting stolen and the police (youtube) just gives an automated response.
Literally everyone: “RU-vid, the best thing you can do for creators is-“ RU-vid: “Got’cha, say no more, say no more, we appreciate your feedback.” Also RU-vid: *proceeds to do the exact opposite, if anything at all*
A bunch of the "friend" comments showed up in my spam box instead of the comment box... RU-vid actually did something right for once! I never fell for people wanting to "befriend" me without collabing... That's a yikes from me sir, similar to a bad Craigslist reply!
IceBetweenEyeliner I got one a while back, before it was even known, and it just seemed so sketch, maybe its my social anxiety, but it just felt fake, glad I never interacted, dodged a bullet. 😅
Midori Sithposts They will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
Which is the point most people r/wooosh on! BIG GETS SLOW! Small towns work things out quickly A megacity will have to have half the population working on it to SEE THE PROGRESSION!
@@Ramsey276one Agh big mood, finally someone spoke the truth... Fo real if I had the money I'd buy RU-vid. I'm only 21 and am only a small RU-vidr, but the second I marry an insanely rich man I plan to buy at least part of it. Not that I even like rich people...
@@Ramsey276one Yeah, it even reflects that in nature, it's no coincidence that big animals move slower than smaller ones, the bigger you get the more problems you face.
Giin they will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
I remember Meghan's situation making my blood boil due to the runaround she was given, and this situation kind of hits home a little. I used to teach, and I remember that I had a student who lost their small channel after it had gotten hijacked and they were so distraught. Even the smallest creators usually put so much time and effort into their channels and it makes me so upset that they're only seen as a bargaining tool for fame for others.
As someone who has worked tier-1 tech support, the story of the attempted channel recovery and the nonsense that carries from that is both depressing and horribly accurate. First off, the company you work for has a LOT of control in what you are allowed to say. Some rare few tech support sites encourage honesty, but for the most part if you aren't sticking to the approved templates then you become liable for the issue, and it's your head on the block if something goes wrong. Also, these templates often take MONTHS if not YEARS to be updated, and sometimes you still find templates that give information that is two system interfaces out of date. Secondly, the people who have actual power, the tech engineers, don't even hear 99% of most complaints. And even in companies that have direct communication lines between groups, the engineering groups will almost ALWAYS refuse to help the customer directly. So tier-1 then becomes the middle-man, having to transport information inefficiently between customer and engineer. Add to that the fact that these tickets being created are rarely handled by the same employee 100% of the time. More often than not they get picked up down the line whenever the ticket becomes "aging without touch" and the person who picks it up, if you're lucky, has only read whatever documentation the last person has written internally. If you aren't lucky (and what generally happens to companies that push bulk ticket touches as a vector of employee productivity), you end up with a different person telling you the same info you've already heard 10 times now, with the time-sensitive material getting farther and farther away from ever being able to be dredged up, because the engineers haven't even heard that your issue is an issue at this point in time. Ultimately, tier-1 support isn't perfect, but the bigger issue is that they are working within an inherently flawed system that is months if not years behind, and punishes them for trying to go beyond its bounds. "Unleashing your inner Karen" and demanding to speak to a supervisor will rarely get you anywhere, and will put the company on the defensive instead of being willing to help you. Worse, it can sometimes get them to throw out your ticket entirely, because Tier-1 views you as self-righteous and sees ignoring your complaint as a twisted form of karma. Honestly all you can really do when dealing with tech support on an issue like this is to be accurate, be concise, be repetitive if you need to, and be PROMPT. The sooner you respond, the more likely you are to talk to the same person twice in a row, and the more likely something actually gets done.
At the begining I was think man she's a bit angry, just a few minutes later I am thinking. Damn she is way too calm, RU-vid's response team are dense like bricks
Mufat it takes much more effort though to hack into people’s channels, steal them or buy them, and use them to harvest views and subs just to sell them. Not to mention that it isn’t even enjoyable- make a RU-vid channel about something you’re interested in :/ then at least you have fun
I think it’s a matter of what your skill set is vs the mindset “why would I build myself up when someone else would just break me down, might as well just make the quick buck” Really sad honestly
Im nearly convinced that most email support from YT is a bot. The level of disconnect between the questions asked and the answers received has always cofused me greatly. Now that I saw this video it just confirmed my suspicions after dealing with them years ago when I started a channel.
If RU-vid required monetized channels to set a secret, one-use recovery key, that would solve a whole lot of issues. Then the creator just has to keep the key secure and they can always get their channel back by proving the channel belonged to them with the key. Some crypto wallets and big corporations do this and I wish it was a more prevalent system.
It happens when you focus too much on the money side of the company instead of the target audience due to the lack of competition or connection with their audience/users/customers. Basically, this platform is kinda fucked. Someone please take over it or something.
I had my phone stolen, and because of that, I lost access to my old gmail account. The Gmail account I have had for 11 years. No matter what information I put in to the recovery forms, even if it's all correct, they refuse to give it back to me. I have tried recovering it 7 to 8 times, with all the information being correct, and Google keeps saying no. I can't talk to a single human, I keep getting robots. I honestly don't know what to do
Let it go. This happened to me YEARS ago, my email address I had from high school and middle school, I got locked out for unknown reasons, I worked hard to get it back and never did. It sucks but if they won’t budge you can’t do much sadly. :(
@@voodoo9212 it's not like I have any real emotional attachment to it, I think it's just more of me continuing the statement that Google and RU-vid have shit customer support. they will do everything in their power to not let you talk to actual humans. If you somehow do, they have a script they won't deviate from. it's just a pain in the ass
Sorry to hear that, I’ve had a similar thing happen to me with my Microsoft account. I kept filling out the same form over and over again but couldn’t get the right information. I was able to get my account back when I dmed them on twitter so you could try that if you’re still trying to recover it!
same with Twitter, i had my account from 2011 permently banned for copyright issue (my dumbass uploaded a clip of a music video) and i've been trying to get it back for prabably a years and 5 months and all they respond with is "you already have an open case"and all i am thinking about is (i know that i want updates it's not hard to unban an account).
I actually have a little bit of experience with youtube's terrible system myself. I had a small channel (250~ subs) that started in 2016. I used my school's email account, so when I moved schools and my email account was deleted I lost all access to the channel. I contacted RU-vid multiple times because my personal email was the second owner of the channel, meaning that I could regain ownership. They had publicly stated that this was a feature and, after I had realized using my school email was a stupid idea, I did it before the account was deleted. I gave up trying to get my channel back after about a year of attempted contact. One day, I'm logging into RU-vid and I notice something. After almost 5 YEARS my account was back. It took them FIVE YEARS to respond to a small creator. I'm so glad that I didnt have an attachment to that channel because if I did that would've been absolutely heartbreaking. Oh and not to mention, they didn't even contact me to tell me my old account was back. Not even a template or spam email, trust me I checked everywhere. RU-vid sucks, and that's one of the main reasons why I gave up on becoming a RU-vidr. now I only have this account to comment and subscribe.
My IQ is 136 & i feel very awkward whenever it's relevant because it's 1 of few things I ahve to be proud of lol.! Once someone told me "Well if yours is 136 mine must be 200!" He was serious. Dead serious.
Kevin Rudy I know that’s why I’m saying, dudes been coming out with hour + (and then the womper 4+ nicocado) videos consistently lately. Especially since I think he said he’s been having some minorly serious health problems lately too. It’s impressive
@Alcoon Slambag I agree that 4 hours is too much. That's the only TRO video made recently that I haven't watched all the way through, and if he makes another 4 hour video, I won't watch that one either. Still, using the word "retarded"to describe things you don't like is very outdated.
I’m not sure anyone at RU-vid actually knows what it is. Also, as someone who works for a big company, don’t trust anything that’s at “@gmail”. Companies aren’t “@gmail”, they’ll have their own domain. Always double-check an email, as at first glance it may not look suspicious but it probably is.
The other thing is to really check the domain that it's sent from in your inbox by clicking more info on the sender. Emails can look incredibly real but they will be sent from addresses like creators@youtube.xyz.com or creators@youtubé.com
A friend of mine got her instagram account hacked recently: I found out when she sent me a link. She sent me a DM that said something like “look what they did with your pics!” And a link that appeared to be to an instagram account called @uglypictures or something like that. Out of concern I clicked, and then it asked me to type in my password to log in. Luckily my dad made sure to teach me not to fall for this sort of thing, so I got suspicious and didn’t type it in. I checked her story and sure enough, she was posting about how she got hacked and that it sent a dm like that to everyone in her contacts. I managed to avoid it but who knows how many people are falling for that, and having their information sold because they fall for this.
Yep, it's a phishing scheme. It's very easy to tell because the link they would send you would have you verify your password for Instagram, but the smoking gun is the link that was sent to you was definitely not Instagram and therefore easy to catch, but unfortunately most people don't realize till it's too late.
I got a dm with that too, when it opened a new tab though I quickly closed it because, Normally, since im on laptop, it would not go to a new tab. it would bring me to the post on the same tab. So I panicked thinking it was an ip grabber and closed the page quickly.
@@georgaseebalack6003 Thanks so much for doing this. More people need to report bogus things going on on RU-vid. Next is those "Like if you're in [year]" ones. YUCK!
Formula Fanboy 100%. Sometimes I wish everyone would start making and watching videos on say, Vimeo or Dailymotion. RU-vid is just shit now and I’d actually really like to jump ship.
As much as I want it to happen, with 1B+ people on the app it may be a long time from now. Sure, MySpace had a LOT of people (a lot is an understatement actually) but in an age where technology is used so much more, I dunno how it’ll happen :(
I STRONGLY DISAGREE! Being as famous as I am on RU-vid, I know that it gets hard to read every comment I get. I try my best, but I am just so famous, that I can't do it much longer. Sorry, dear mal
Geez, this hits home for me I remember around a year ago I got the “wanna be friends?” comment on a recent video I made, and thank goodness I decided to look into the channel and reported them. Seeing this video really scared me by making me question “what could’ve happened?” simply because as a small creator I’m often plagued in the comment sections by scammers and bots alike, I just swiped this one under the rug with the rest, I hope there’s a few of you out here who can relate. Seeing as I take a lot of pride in my work but only really do it as a hobby, I would be devastated if I lost all my videos; so this video was quite jarring but also very informative.
i forgot about 'logan' until this video. i remember a couple of my irls got those comments (they both have small channels) and one of them saw right through it ldnkjf
Once I got a comment from a channel called "Trap Drip" saying something super vague like "very nice" followed up by "wanna' be RU-vid friends?". It was very clear to me that they weren't actually interested in being my friend and that they just wanted me to subscribe to them, but I wanted to look at the channel anyway because I was still curious. But before I could do so, I accidentally clicked off of the notification drop-down menu, which seemed to erase the comment from existence. I couldn't find the comment anywhere. So then I looked them up to get to their channel that way, but videos about the their malicious intent popped up instead.
But they obviously had to get rid of this. I think this evolved into recommended channels, or however is this thing called, that you can set on your own channel.
@@xPandamon Holy heck Google+. I still remember when my friend was so proud when he got an invitation for it. To the uninitiated, in its infancy Google+ started off with an invitation-basis membership. So if you got an invite, you can only invite 5 other people to join, and those people at some point can also invite 5 other...so on and so forth. And this was when Facebook boom was at its peak...clearly that hype marketing strategy worked well for Google+. :v
Yes, Virtually all of those emails where send by AI. If you write hard to parse sentences, the AI will not respond properly, as a kind of a Turing test. I'm starting to suspect that the phone calls aren't real humans either.
Some of the phrasing in the emails feel awkward enough that it's either an AI replying, or someone with a very poor knowledge of English just copy and pasting script and filling in the blanks of (creator name = "channel of Meghan") and (problem they are having = "claimed hacked") 28:34 . It's a bit funny in a watching-a-trainwreck kind of way, until you realise that real people have had to deal with this dumb shit for months and years :/ edited for punctuation and timestamp
Not only is much of it done by bots, the human employees are hamstrung by the company's rules and regs. Which, from what I've heard, say that two employees in different "chains of command" (I.E. someone in IT and someone in customer support) aren't allowed to talk to one another directly. They have to route all information requests through their boss, who talk to the person they need to talk to's boss, who talks to the relevant person. And that's assuming the smallest possible chain. I'd imagine it can become even more convoluted. That game of telephone, as you might imagine, seriously and majorly gums up the works. It's why you've got PR people saying the RU-vid supports LGBT creators while the algorithm is actually hiding that content. It's the entire reason why the company seems so utterly chaotic and disorganized, and why the higher ups are so poorly informed. It's a stupid, archaic policy, and the soon they let their people talk to those in other divisions directly, the better.
@@Nixeu42 That sounds terrifying. I mean there's always been theories about YT, and why creators could seemingly never get hold of higher ups, but that.... That is scary.
I got ready to start skipping forward when you started talking about internet security and hackers... I thought for sure I was about to hear a NordVPN advertisement.
Finally someone else addressed what’s been happening to a lot of “mid level” RU-vidrs like Toon and Megan. I literally don’t get why more people are talking about this. RU-vids “response” emails sound like they were written by some bot program. I don’t think “Bob”, “Chad”, or whomever exists. It’s like they are using pre-made emails/scripts and copy/pasting what they think are the relevant words into the blank spaces. RU-vid as a company is just one big, messy, PR nightmare at this point.
I believe Markiplier covered this recently, in his video "I got a RU-vid strike." which is about how someone else got a strike for a clip he used in one of his 'try not to...' videos.
Natalie Bidstrup correct. they will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
Unfortunately there are so many creators, larger creators who aren't having problems, so don't look over there, look at the Paul's finding this dead bo....shit.
Honestly a bit surprised their service is so terrible. My experience with generic google help has always been positive. What a shame. They should be deeply embarrassed.
I got wind on a documentary that Google outsources its moderation and quality control team when it comes to content moderation. The documentary reveals the rife problems within the logistics of that department. I will not be surprised if it gives cursory solutions to problems like these too. :( I cannot blame Google entirely. But just like content moderation and quality control is concerned this too should be included within their jurisdiction to resolve. Outsourcing (cheap labor) and with very non rigorous standards of policy exacerbates already existing problems. I do not have problems with outsourcing as my country allows for cost effective solutions to assist with any problems but communicating that sense of urgency with regards to security issues imposed can possibly have been limited for costing priorities by itself (the documentary reveals that people are not very well trained and ill equipped to go about this task efficiently which makes it very depressing and notwithstanding the fact that they are paid way less than standard inhouse moderators.) My take on this is very profound because Google's outsourcing partners may be suffering the consequences of high worker turnover and whatnots. All this and more makes me feel like we now live in a very unstable world rife with deceit and selfishness.
@@alainalittle9965 I hope this changes. I have a friend working at google who off handedly said that the company is trying to get all customer service in house and that hiring is going up. disclaimer: I have no idea how valid this is. But with a company the size of youtube/google, I can see how hard it is to keep up. they have a billion users (that's not even an exaggeration) if 0.1% of them called customer service in a week, thats still 1000000 people... there is no way they can handle that much load. So I see the need of automation and stuff. but I hope that the quality will improve as time goes on
Actually my step sister did this once in high school. We had just moved into the neighborhood and she walked up to a random stranger sitting on her porch and said "Wanna be my friend?" The girl was uncomfortable and I was mortified.
@@CIubDuck It's not the hacking that would delegate legal action against RU-vid, it's the fact that RU-vid was completely incompetent in getting her account back to her.
@@comradesixsixsix7971 We do not legally own our accounts. Google owns them, and Google is not legally obligated to make their services available to anyone. Access to "our" Google accounts, as well as our ability to even have the accounts, are merely priviledges that Google has granted us, which can be revoked at any time at their discretion. The only parts of our Google accounts that we actually own, is our private information (name, birthdate, etc.) and uploaded files, but Google has no obligation to host any of that either. Since Google is under no obligation to host our content, they own "our" accounts and they are under no obligation to provide access to us, there wouldn't even be a case for a lawsuit.
@@CIubDuck gross incompetence, mishandling of personal/potentially identifying information (given that the attackers clearly got complete access, at minimum they'd have had access to any financial/address/identifying info saved in the settings)/aiding and abetting fraud, i think -might- arguably stand up in court if the entire case and the communications were presented- at minimum, there'd be a good chance of them panicking and offering a few million as a bri- settlement because of the bad PR- given thats all they seem to care about-
THIS is what I call quality work, thank you Sir ! (You are using a bunch of advanced structures, I'm learning a lot from your videos, I'm preparing for C1 English exam, so really, it helps a lot, thank you for your work !)
I can attest to the zoom classes being hacked. My school had to shut down for half a week because people were getting into meetings and saying violent/highly inappropriate things during classes.
The only reason my school hasnt had this issue is because we have a hell of a investigation system. Just one person telling the dean something can cause entire things to be found out and several people expelled.
It is quite tricky to make a class action lawsuit work, when creators from multiple countries are involved. However with a large number of creators aswell as youtube themselves being based in the US there is a slight chance for that to happen. But, there are multiple prerequisits to taking a class action lawsuit and other issues with this type of legal action in this case. First of all, all members of the class need to be making the same claim (aka had the same exact problem with youtube), this claim must then be typical to the class (which could already be a problem, since not all creators are affected by youtubes mismanagement in the same way and the amount of people who lost their channels due to youtubes inaction might actually be very small compared to the number of all creators) and the collective loss must exceed 5 million dollars for the case to be heard in a federal court. There would also need to be a head plaintiff, a member of the class that has no competing interests with any other members, is representative of the class and is acknowledged as such by the court. Apart from all that there is also always the problem of the terms of service. There is no law enabling anyone to have a youtube channel, keep their content or access to it, or monetize it. All those things are just granted by the youtube terms of service. So even if there were a recogized class and a head plaintiff, most of the problems with youtube might not qualify as legal issues at all. So with all that in mind, it is not too surprising that we haven't seen a class action lawsuit yet.
My university uses Microsoft Azure for our accounts, and they have a system in place which detects suspicious sign ins and automatically freezes the account so you have to reset the password before it can be used again at all. WHY CAN'T RU-vid DO THIS?
