.... it should be "How To Train Unattentive Staff". Have a host to greet customers and escort them to the table, never turn your back towards customers, know your station and your new guests and don't let the guests tell you what they need- you must see and antcipate it, and always upsell! Be attentive but not obstrusive. The guest comes for the food but also for you!
This is a job where you have to bend over backwards just to keep the customers happy. Its business and I get it but, its tragic how people can be rude, unreasonable, impatient and get away with it. All for the sake of the business making money.
TBH at least in my experience it’s mainly the elderly who are the rudest. Sure there are some nice old people but out of all the age groups old people seem to be the most rude and least patient.
Absolutely but in this case all could have been avoid. She almost win back the customer when bringing in the water and menu fast, now…. You do not recommend a dish to a customer that you dont know what ingredients have common, why did you recommend it because the boss says? Then how do you recommend a dish to a customer without understanding preferences? The only think she knew is that customer likes chicken and salad, so she could either recommend another chicken dish that has veggies or salad, say all the other salad options, or ask customer preferences and say the menu dishes that fit those preferences. This is a management problem, people that dont know the menu and how to resolve the simpliest problem shouldnt be taking orders.
Sorry for my English guys!😂 I am actually from Kazakhstan, and studied in Malaysia, it was my first or second sem, I learned English from local ppl , thay call it Manglish😅 I even sound like them 😂. Since then, I have improved my English I swear 😆
There’s also this one phrase if someone is being like that and you have to close the conversation you will say thank you for your patience as said by our instructor
Not a difficult customer, this is more like a lack of service in a restaurant. A customer should never have to escort themselves to a table especially one that wasn’t pre-set with cutlery. Plus the waitress didn’t present herself to the customer with an introduction either. Also there should have been a sign alerting customers that a particular dish is not on the menu for today.
Truth is...In the real world.....better think twice about returning your food multiple times over dumb whiney stuff.....That last time you may get some extra protein that you didn't pay for (courtesy of an employees trip to the bathroom with a p0rn app) or a little chunk of something that has been eaten before and already traveled through the digestive tract. I worked in restaurants, and YES that happens. WAY more than you think.... ESPECIALLY in the high end ones.
This is how restaurants fail lol. Not apologizing for the customer rudness but this is normal in this business. The customer had already a bad experience by waiting to long and have to sit by herself, which shows workers arent paying attention. To compensate that initial complaint you need to give the best service possible. Cant go recommend a dish you dont even know what has in it and without knowing what the customer likes. She order chicken salad, maybe there is another chicken dish to recommend, if not let the customer know other salad options, or just ask the preferences and try to find a fit, finally when recommending a dish the customer didnt read on the menu you should inform about different flavours that some people might not like, like its sour, sweet, spicy, salty etc . Waiters that dont know the menu shouldnt take orders. As simple as that
This also happened to my job, the problem was there's a hair on the food and our TL offered a new food but the customer doesn't want it instead they just did not pay the food that they have already eaten.
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣, if we had a law that we can slap our guest if they don't accept the dish, you know what? That will be my greatest opportunity to teach the guest a good lesson 😅
She is not fussy customer after experience poor service and food she's just complaining in a normal way. Fussy customer like her after bad service and food are blessings
U should not say hot water it's room temperature second you should tell the guest what's not available on the menu as you enter the table because the guest is already waiting along time u Don't wan to upset he/she by telling them am sorry we don't have this.
I would not even think of waiting for a table... it is so uncommon where I live to be led to a table first. I can chose the one I wish. :-) And I can also chose to leave instead of gettting nervous and angry at the staff... :-))
They look understaffed. Those employees have a lot of things to do in between customers so no wonder you have to have little convenience of waiting 10 minutes. Grow up
I was pretty sure this is a parody and when the guy grabbed the mushroom with the fork I was absolutely sure he is going to give it a taste :D WTF I just watched :D
The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?
It's Nice Video but when the server serv the instruments and food item that was very colser to the customer ? It looks abnormal and it could feel disterb to the customer, they should have avoid the habit when serve the food item to the customers . Thak You.
