The power of small talk! How and when to talk to guests! Waiter training video! How to be a waiter!

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Small Talk is a powerful tool in our job! In this waiter training video we will show you how to use the small talk and how to be a good waiter without being intrusive or annoying to your guests!
Visit the Waiter's Academy website for more free training:
www.thewaitersacademy.com/
If you like us and want to support us check our store:
www.amazon.com/shop/thewaiter...
Books to read: (being a waiter and making money is great! Being financially educated is even better! Read!)
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TO SUBSCRIBE: / @thewaitersacademy
If you are new here, you can probably find our other videos from the new waiter training series very useful:
www.youtube.com/watch?v=hQZit... - FIRST DAY AT WORK - THINGS TO LEARN
www.youtube.com/watch?v=Apg-8... - WINE SERVICE - PRESENTING, OPENNING, POURING
www.youtube.com/watch?v=_RU6N... - THE FIRST 5 THINGS TO LEARN AS A NEW WAITER
• How to bus tables. Bus... - HOW TO BUSS TABLES
• How to take a food ord... - HOW TO TAKE FOOD ORDER AS A WAITER
The Waiter’s Academy on Social Media:
TheWaitersAc...
/ the_waiters_academy

Опубликовано:

19 июн 2024

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Комментарии : 268

@TheWaitersAcademy 4 года назад

Hey guys, the online class at www.thewaitersacademy.com is a complete F&B Service training course for waiters/waitresses and it is absolutely FREE! You have all the theory, videos and tests necessary to learn everything about our industry and how to be a good waiter/waitress! Visit the site and start learning! Best of luck!

@Timnah10 2 года назад

Am gonna join your classes soon thanks

@anaramos7652 2 года назад

i am interested in joining, will you be offering this option again?

@emahtunguta2460 2 года назад

Woow thank you

@daniellatiscareno8528 Год назад

Can you please make a video of how to approach and handle a large party . 😅 large parties give me anxiety 😟

@TheWaitersAcademy Год назад

@@daniellatiscareno8528 I have a video and tutorial on this www.thewaitersacademy.com/2019/07/how-to-serve-large-groups/

@meganstandifer8186 Год назад

Go into each table fresh. Don’t let the last tables energy affect the next tables experience. “Don’t complain about the result you didn’t see for the work you didn’t do”

@TheWaitersAcademy Год назад

Very well said, Megan! Every table is a new show...

@rickygreen1545 2 месяца назад

@@TheWaitersAcademyI like the idea of it being a show, as waiters and waitresses we are on a stage putting on a performance for the guests

@misterjosephfloyd 4 года назад

Have to read the table properly, that's the art of it all. Pay attention to their mood, mannerism, cues to how they wish to be treated. Always be aware of the occasion..ask...be open ended and place it in the guest hands.

@simoneninah 2 года назад

my small talk skills are not where I want them😞😞 idk why it’s so challenging for me, especially when small talk is so important. thanks so much for the great tips!

@TheWaitersAcademy 2 года назад

Hi Simone, it is not easy to go and talk to strangers in first place, don't blame yourself. It is great that you understand the problem and now all you need is an effort to solve it. Practice, learn, practice and learn! You will see that with time, you will get much better and it will come naturally to you to approach and talk to guests. Start with simple things like questions about the food, drinks or even the weather and let the guests lead you to the conversation. Good luck!

@YBbNegodon 2 года назад

Hope you do better now... 🌹☺️

@nweed4449 3 месяца назад

With that booty of urs don't worry I do the talking

@irenerumfilt3662 3 месяца назад

I get shy easily.. which is weird because I’m a social butterfly elsewhere.. but sometimes is easier when you can tell people are tourist or when they are nice.

@baydaloyal 3 дня назад

@@irenerumfilt3662 There are some people who are shy as well.

@nikolanakamura 5 лет назад

Today I remembered some of your tips and used them. How to behave when the guest pretend, that he did not see you even though you greeted him and continues to talk to others.

@TheWaitersAcademy 5 лет назад

Nikola, I hope it worked :) Thanks for sharing and good luck further with the job!

@alyssasanjorge2944 4 года назад

Eye opener really I’m the type that will be silent at the table while they talk but now I talk to some of my tables and they tip great thank you

@LaylaTB88 5 лет назад

Thank you! I just had my first week as a waiter, and I'm glad I watched all of your videos! Never been a waiter before, but I'm so glad I got a job, and especially at one of the best restaurant in my town. Small talk is a difficulty for me, but I think will manage to improve myself after this video!

@TheWaitersAcademy 5 лет назад

Thank you Layla, for watching and for commenting! I am glad I've been of help! Small talk gets easier with experience! Give yourself time! Best of luck with the job!

@tabithawanjiku2351 Год назад

I'm happy for you

@DanteAndTheTrees Год назад

hows your job going!

@LaylaTB88 Год назад

@@DanteAndTheTrees I got a new job now. At the start of the pandemic, the restaurant did manage to survive with gourmé - meal boxes, but they hardly made any money. And then the government told us to not sell any alcohol, so they had shut down. I feel sorry for the owner, it was a great place to have bbq and steaks, locally sourced meat, but hope and good will didn't pay the bills. It was a good job with good co-workers and manager, which I think made me like this job, and I was sad to go.

@stormysmom222 4 года назад

I have you to thank for FINALLY landing a job after 30+ interviews. I took the format you laid out in another vid and got serious and took my business casual outfit to a blazer /power suit. The manager (another female) was checking me out as we spoke. Nails etc. I was on point and offered the job on the spot. Thank you!

@TheWaitersAcademy 4 года назад

Hi E M! I love to hear those kinds of things! Great news! Now you should follow my other advice and prepare yourself to be a great new waiter at this place so very body loves you from day one! Best of luck and let us know how did it go!

@thenatureways 2 года назад

Hahaha

@tahjcouture4519 2 года назад

Waiting is my first job today. I struggle with social anxiety but this video is very helpful!! I mostly cashed today, but I cant wait to actually wait tables.

@TheWaitersAcademy 2 года назад

So how is everything now, Tahj? I hope you are doing fabulous!

@aakashhuang9500 Год назад

Same social anxiety 🙃

@BoldResilient Год назад

It's funny because today I actually left work early because I was getting so anxious, and couldn't even serve a single client. It was really bed

@tahjcouture4519 Год назад

@@BoldResilient don't worry you'll get the hang of it. I got comfortable after a week or so and made loads of tips.

@1saamor897 Год назад

i start may 15 at a 4.9 star restaurant (first job ever) 😅 any tips? also, how r u doing now in terms of social anxiety? can u handle ppl now? honestly i’m only worried about the first day and spilling food on ppl. i feel like i’ll have lots of energy since it’s summer

@parrosparros3701 5 лет назад

This true. Small talks are one of the strenght to be a pro. Im working in a cruise line for fine dining restaurant and all these videos are helpful to gain my skills. Bravo Ned!!

@TheWaitersAcademy 5 лет назад

Thanks Parros! All the best!

@stefanbogdanovski7072 4 года назад

What cruise line do you work in? If everything goes fine I will be working for Celebrity Cruises as a snack attendant for a first time. What tips can you give me or maybe we can even exchange contacts so we can talk on this subject. Thank you in advance for your help. I am looking forward for our meeting. Have a nice day! :D

@aby_vasant7829 2 года назад

@@stefanbogdanovski7072 which ship are u in right now ?

@socialbutterfly4146 2 месяца назад

I’ve been a server for more than 30 years. Your advice is great. Good tips for servers new to the industry. Great advice 👏👏

@misatomitsumi1121 2 года назад

this is really help me a lot, I am happy I can found something that can let me to improve my communication skill here

@ZackElizondo День назад

Great story! Thank you for sharing.

@noeldee9236 3 года назад

I really appreciate no music while you're engaging

@TheWaitersAcademy 3 года назад

I understand that, Noel!

@borngrg4127 2 года назад

Uffzzz sir your talking style is sweet... It makes us more attentive to listen

@bamfisbeast 2 года назад

Thank you for the tips back at serving again but every night I been killing it $$. Your guidance and the way you break down things is awesome. I can always relate with your videos

@TheWaitersAcademy 2 года назад

Amazing! Thanks a lot and best of luck!

@Lindah787 2 года назад

Have been following your videos they're so helpful to someone who is willing to work as a waitress as me thanks 😊 alot

@TheWaitersAcademy 2 года назад

You are very welcome, Linda! Best of luck!

@yetteprincilia7042 4 года назад

I like this man....thank you for giving me passion of this job

@TheWaitersAcademy 4 года назад

Passion is needed if you want to create a real good life for yourself in this industry! Take the job serious and a lot of things will change in a hurry for the better!

@pietergouws1984 Год назад

Thanks for your tips 😁 I do appreciate it!!

@erlankushubakov1909 3 года назад

Thanks for useful information i was looking for such a video like this and i finally found fortunately , especially i liked how you explaining it

@TheWaitersAcademy 2 года назад

Thanks! Best of luck!

@Simivishal Год назад

Exactly what my trainer's teaching us the same in ( Accor LQA standards) Thank you so much for refreshing me.

@TheWaitersAcademy Год назад

Happy to help!

@kapilbijalwan6109 3 года назад

Thank u sir to giving me the tips of small talking with our guest

@TheWaitersAcademy 3 года назад

You are welcome Kapil! Good look with the job! Create your profile on the Waiters Network so I can help you even more in the future!

@carinealadi3462 Год назад

You are the best teacher. Thank you ☺️

@TheWaitersAcademy Год назад

Thanks a lot! Best of luck!

@himaltharinda6382 2 года назад

Hello sir im watching ur videos since long time.i have learnt so many things.thank you so much..

@TheWaitersAcademy 2 года назад

Hi Himal, thanks for watching and learning! I hope you are improving! Make sure to check the free online water course and get your certificate!

@dillipkumar6623 2 года назад

Thank very much for your useful lessons 🙏

@TheWaitersAcademy 2 года назад

You are welcome

@yassinerradi6398 2 года назад

Thank you for this awesome channel

@TheWaitersAcademy 2 года назад

Wow! I thank you! I really appreciate you saying that! Best of luck!

@eneresnyandoro2306 4 года назад

Thank you very much👏

@vagnersilva9095 5 лет назад

Great!!! Sometimes we must to be flexible!!!

@idugonjic1 5 лет назад

Thanks Ned for refreshing us with new ideas and examples :)

@TheWaitersAcademy 5 лет назад

Ivan, thanks my man. I saw your email but I've been working so hard those days i have no time and energy to answer. Tomorrow. How is everything with you? Are you now in Croatia?

@idugonjic1 5 лет назад

No worries Ned, when you have time you can answer or give a call. Yeah I'm Istria and I really enjoy it here. Keep in touch... Take care Master of Waiter's :)

@TheWaitersAcademy 5 лет назад

Minne Singer , enjoy your vacation. I cannot wait to dip my feet in the Mediterranean sea next week! I will call you!

@idugonjic1 5 лет назад

The sea is still good 🌅🌊👍😊 Keep in touch...bye Men.

@meronhabite1467 Год назад

Thank you sir I am the new trainers of Fbs I hope your videos help me more than I gain from the training lessons

@TheWaitersAcademy Год назад

Happy to help and best of luck! Keep learning and you will be alright!

@lori4414 2 года назад

Always observe your tables u can never go wrong

@paulgonzalez2985 Год назад

You are great at this.

@TheWaitersAcademy Год назад

Thanks, Paul

@antonellabolognese6097 2 года назад

Such good video, than you very much for sharing your knowledge

@TheWaitersAcademy 2 года назад

So nice of you, Antonella! I appreciate that! Good luck!

@Mehraaaaaaad 18 дней назад

good content 😊

@rosamrc923 2 года назад

Very useful! Thank you

@TheWaitersAcademy 2 года назад

You're welcome!

@user-nu3gu2wt6t 5 лет назад

Thanks a lot for your advices. I think they will help me in my future job. I am going to pass the interview on position of waitress on cruise liner. So, your channel is very interesting for me now. While I am watching your videos I practice my English listening skills and of course get a lot of important information. That's why I wanna say Thank you very much for sharing information.

@TheWaitersAcademy 5 лет назад

All the best with the interview and the job Alex. Thanks for the kind words!

@ShadowTwerkTarot 6 месяцев назад

Thank you for sharing ! 🥳

@TheWaitersAcademy 6 месяцев назад

you are welcome, Shadow

@emmeliaanna4370 Год назад

I really love it

@RajveerSingh-he8qx Год назад

Good information

@alltech5855 11 дней назад

Thank you sir

@taushifrashidmankarmankar9552 2 года назад

You are fantastic sir I really learn a lot from u.....want to learn more love u....

@TheWaitersAcademy 2 года назад

Thanks for the kind words! Keep learning! Sign up for the free waiter training course

@prajktatakalkar7440 3 года назад

Hey u r amazing and talented respect u man !💫

@TheWaitersAcademy 2 года назад

Thanks a lot, Prajkta

@stellarshores8565 4 года назад

LEGEND

@empowermentbrands3321 Год назад

Thank you

@JacquelineFierro939 Год назад

Love your personality 😂❤

@TheWaitersAcademy Год назад

Thanks, Jaquieline

@vggiytv3918 2 года назад

Very interesting...

@abhay2730 4 года назад

Thankyou so much take care

@TheWaitersAcademy 4 года назад

Thanks Abhay! Best of luck!

@breezyvibes6562 2 года назад

Sir the way teach is just perfect you are best teacher of my life♥️♥️♥️♥️🙏🏻

@TheWaitersAcademy 2 года назад

Thank you, Breezy! It means a lot to me when someone say something so nice! I appreciate it!

@breezyvibes6562 2 года назад

@@TheWaitersAcademy your welcome Sir♥️♥️🙏🏻🙏🏻

@dieuvi7708 4 года назад

Thank you so much! It's very useful.

@irenerumfilt3662 3 месяца назад

I just started a new fine dining restaurant couple days ago.. my nerves are getting the best of me.. this is my first fine dining.. I have been working at a sports bar and it’s a big difference😭😭

@trisharobichaud915 2 года назад

these shorter versions are great

@TheWaitersAcademy 2 года назад

Thanks

@RashidJuma-nd8cb Год назад

Thank you so much but I need to know more about table arrangements and glasses at the table from Dk

@khalilhouston6816 2 года назад

wow this really helped thanks

@TheWaitersAcademy 2 года назад

welcome

@joycenjumenytambong2210 3 года назад

Thank you very much

@TheWaitersAcademy 3 года назад

You are very welcome, Joyce!

@patrickabenaza7923 5 лет назад

Very helpful. Thanks for the knowledge

@TheWaitersAcademy 5 лет назад

You are welcome, Beatrix Tv, thank you for being here!

@patrickabenaza7923 5 лет назад

The Waiter's Academy I am a waiter also. You're videos help me a lot to improve my skills

@TheWaitersAcademy 5 лет назад

@@patrickabenaza7923 thanks for saying that. That is why I am doing this. Lots of luck in the future!

@krantilad6296 4 года назад

Excellent!!!! Small talk with the guest very well explained

@TheWaitersAcademy 4 года назад

Thanks Kranti

@SirMusabody 2 года назад

Exceptional

@TheWaitersAcademy 2 года назад

Thanks a lot, Galen

@nhmamun3518 4 года назад

thank you so much

@TheWaitersAcademy 4 года назад

You are very welcome NH

@tanyaborden2621 10 месяцев назад

I have served at weddings ALOT but am starting a job as a server. Next week I'm on my own ..literally the only waitress. So I'm going to binge watch these

@TheWaitersAcademy 10 месяцев назад

That will be hard. Best of luck

@marciasouza918 5 лет назад

Thanks 🙏🏽😉

@TheWaitersAcademy 5 лет назад

Welcome Marcia

@dehekdhhxuswsakjuddyye 2 года назад

So welll explained sir plzz do more vedios us.

@TheWaitersAcademy 2 года назад

Thanks, man! I will try my best!

@dillipkumar6623 3 года назад

Its very useful lesson

@TheWaitersAcademy 3 года назад

Thanks! Best of luck!

@frankk8095 2 года назад

Awesome video

@TheWaitersAcademy 2 года назад

Thanks a lot

@dehekdhhxuswsakjuddyye 2 года назад

Now i am starting watching ur vedios sir

@TheWaitersAcademy 2 года назад

Great! Thanks for watching and make sure you learn and practice what you learn! Good luck!

@rahulsir9460 2 года назад

Thanku so much. ❤️❤️❤️

@TheWaitersAcademy 2 года назад

Welcome, Rahul!

@muhammadwahyuromadhon8028 3 года назад

Rules waiter 1. Small talk 2. Do not make a compliment about body part of your guest

@TheWaitersAcademy 3 года назад

true

@dwarfwhitebunny6566 2 года назад

You are make superb job...thanks for helping us..I have started a new job in restaurant

@TheWaitersAcademy 2 года назад

Congrats, Dwarf! Best of luck and thanks for the kind words!

@dwarfwhitebunny6566 2 года назад

@@TheWaitersAcademy thanku😊😊

@muhammadriyazhossain2139 4 года назад

awsome presentation. I like you boss

@TheWaitersAcademy 4 года назад

Thanks Riyaz I appreciate that!

@napachanoksmittisopon6204 5 лет назад

thank you… it is a hot topic again.

@TheWaitersAcademy 5 лет назад

:) you are very welcome, Napachanok Smittisopon.

@chenlim214 5 лет назад

It's a good tips, please make a video on how to welcone guest as greeters dutiesb and responsibilities. Thank you!😊

@TheWaitersAcademy 5 лет назад

HI Chen, thanks for the comment and the suggestion, it is a good one! I will make it!

@chenlim214 5 лет назад

@@TheWaitersAcademy Yhey thank you so much!😊

@atejheabdullah1932 3 года назад

😊😊😊😊Thank you sir

@TheWaitersAcademy 3 года назад

Most welcome, Girlie

@neelgoley3548 5 лет назад

Very nice

@TheWaitersAcademy 5 лет назад

Thanks

@g.v.t.gmadushanka5470 2 года назад

Valuable from sri lanka❤️❤️

@TheWaitersAcademy 2 года назад

Thanks a lot!

@user-jb8on8il8u 15 дней назад

so nice it amazing

@TheWaitersAcademy 15 дней назад

Thanks a lot 😊

@kaydenl6836 2 месяца назад

A server where I work right now got signed into minor league baseball thanks to a table he served a few years ago. They’re still regulars and he still works here on his off season

@TheWaitersAcademy Месяц назад

Great example! Thank you! You never know who is sitting on your table! Treat them well!

@HoanNguyen-ty4hb 9 месяцев назад

Done

@DavedtheWay Год назад

Thanks

@TheWaitersAcademy Год назад

Thanks you, Dave! I appreciate that!

@azuhaanahmed909 5 лет назад

It's all about balance

@grizhung9203 4 года назад

Hello, thanks for your Video and it’s super helpful. But I still don’t have enough confidence to serve the guest, especially the guest speak in English, could u teach more phrase we can use while serving guest????it would be great

@TheWaitersAcademy 4 года назад

Griz, I could do that but it won't help you really much. What you should do is say f**k it I can do this and start serving the guests. You will improve rapidly and never look back.

@1saamor897 Год назад

my first job ever is at a 4.9 star korean market/restaurant. i’m introverted, but let’s see how i do on the first day (may 15) 😅 i’ll update u how it went

@TheWaitersAcademy Год назад

Best of luck! It won't be easy but keep your head up! You will be fine!

@lilrexy6088 8 месяцев назад

How it went

@o.s.6709 Год назад

Cool

@JustNed3000 5 лет назад

Thx

@TheWaitersAcademy 5 лет назад

@pareshmahatu1523 3 года назад

I like very much you video

@TheWaitersAcademy 2 года назад

Thanks

@materialgunners8463 3 года назад

You excellent

@TheWaitersAcademy 3 года назад

Thank you! Cheers!

@socialbutterfly4146 2 месяца назад

Your intro is hysterical! We’ve all had “Those” type of guests😂😂 they look at you like you have 2 heads 😂😂

@beachesoftheworld7222 5 лет назад

Nice video, again!

@TheWaitersAcademy 5 лет назад

Thanks Beaches of the World!

@itsjaden2966 2 года назад

That's a great lesson love you sir love from Dubai

@TheWaitersAcademy 2 года назад

Thanks, Jaden! Good luck!

@esm1105 2 года назад

What do I say to someone when I want to deliver food to them, like how to start a conversation and how to ask what they need and who’s plate is whos?? Ik it’s stupid however I’m always anxious I’ll mess up and need a structure on what to say and not get shy lmao

@TheWaitersAcademy 2 года назад

So, when you serve food on the table, what you should say is the dish name! While you are putting the dish in front of the guest, you could say: -You steak medium well, sir! -Thanks -You are welcome, sir. You can keep a track of who ordered what by using my system of taking the order. Watch the video : how to take a food order to understand how. You should never ask guests who has what, once you have taken the order. As a waiter you can always approach the guests and ask them how is their food. did they enjoy it and so on. Maybe some more wine, or anther drink! Watch and listen some of the more experienced waiters in your restaurant and follow their lead!

@nagitsharma1422 4 года назад

Actually I wanna go Dubai for job Need basic knowledge for that!

@layeksandeep 3 года назад

Yesterday one of my guest told me that you looks good.❤️👍😉

@TheWaitersAcademy 2 года назад

Hhahahaha, maybe a beautiful, yong lady? :)

@layeksandeep 2 года назад

@@TheWaitersAcademy yes

@pauljohnv6547 3 года назад

Hi sir do you have a video of how to approach types of customer?😇😇😇😇😇

@TheWaitersAcademy 3 года назад

yes. search for small talk video. how to talk to guests

@kameronclark515 2 года назад

Holy moly donut shop! LoL

@lori4414 2 года назад

U can compliment a guess a eyes ain't nothing wrong with that

@TheWaitersAcademy 2 года назад

You can do anything, Lori! I suggest to stay on the professional and safe side, though

@oumaymah1 9 месяцев назад

Use: Remember to subscribe // Remember to hit the like button instead of "dont forget" .... its is stronger to our brains to hear Remember 😄

@TheWaitersAcademy 9 месяцев назад

Thanks. Sounds good

@notworthurtym3134 5 лет назад

juan manuel marquez is a pro waiter now 😂😂😂

@thenatureways 2 года назад

You are also very funny 😄

@TheWaitersAcademy 2 года назад

haha thanks

@buffalosolider206 3 месяца назад

The goal isn’t to be perfect it’s to be genuine and the more you can just do things even if they aren’t perfect the better the more you think about things the more things slow down and there more opportunity for scrutiny. It’s like dating a girl, you have to just accept whatever happens happens, if you can master this in sales you’ll be able to tap into that flow state more easily

@TheWaitersAcademy 3 месяца назад

Well said! Thanks

@yogaputra347 2 года назад

Hello sir.. I want to ask, when we taking order why we should taking order ladies first or children priority ? thank you

@TheWaitersAcademy 2 года назад

It is the etiquette for the ladies! The children of course don't have the patience and they don't know the etiquette so we prioritize them! You don't hungry children on your table and mad parents :)