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HOW TO ANSWER: “HOW WOULD YOU DEAL WITH A DIFFICULT CUSTOMER?”  

CareerVidz
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In this video, Richard provides a brilliant example answer to the interview question, 'How Would You Deal With A Difficult Customer?'. Watch the full video here: • HOW TO ANSWER: “HOW WO...
#interviewquestions #interviewquestionsandanswers #interviewtips

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26 авг 2024

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Комментарии : 311   
@bettyboop9311
@bettyboop9311 9 месяцев назад
“BY BEING CALM! LOWERING YOUR VOICE!!! ASKING QUESTIONS AND THEN LISTENING!”
@CareerVidz
@CareerVidz 9 месяцев назад
I hope the video helps!
@plaidmustache
@plaidmustache 6 месяцев назад
He’s just come out of the unfreezing process
@ericahammond6147
@ericahammond6147 3 месяца назад
Staahp! X-D
@blavk650
@blavk650 2 месяца назад
🤣🤣🤣🤣🤣🤣
@cheowwengzheng3477
@cheowwengzheng3477 3 месяца назад
Bro is the angry customer
@CareerVidz
@CareerVidz 3 месяца назад
😳
@GrowingUpWithTheTaylors
@GrowingUpWithTheTaylors 2 месяца назад
Ikr... lol 😂
@pushkarajdongre
@pushkarajdongre Год назад
To deal with a difficult coustomer it's best to calm them down and finding out what their issue is. So I think the second option is the best.
@CareerVidz
@CareerVidz Год назад
MANY THANKS
@kalviry
@kalviry Год назад
HR would ask u 😅 , but he doesn't want to calm down 😅 ...
@gloriaotoo8196
@gloriaotoo8196 9 месяцев назад
Hahhahahahhaha😂
@charen_vanya
@charen_vanya 7 месяцев назад
@@kalviryyes exactly in reality, what if the customer still not calm down
@Mannichoo
@Mannichoo Год назад
Option 2: First of all, I understand how important excellent customer service is to your business. I would deal with a difficult customer by being calm, lowering my voice, asking them questions, and then listening. I would apologize if the company was at fault, try to build a good rapport with them, be positive and create a solution they are happy with. Finally, I will keep a customer updated with progress if required and learn from any mistakes that have been made.
@CareerVidz
@CareerVidz Год назад
THANKS
@ehsanali6516
@ehsanali6516 Год назад
thanks a lot bro...
@crazyman-frombbsr9710
@crazyman-frombbsr9710 8 месяцев назад
Thank u @Mannicho as I have faced problem with the word rapport. I couldn’t able to understand that pronunciation. So I had to listen it again and again. Finally in comments section I found your comment then I got that word.❤
@shraddhapandey912
@shraddhapandey912 8 месяцев назад
Thank you
@goodnewsforyou4156
@goodnewsforyou4156 7 месяцев назад
thank you for taking the time to write this out man!
@sf3882
@sf3882 Год назад
I used your job interview advice at my last interview and got the job! Thank you for your straightforward and helpful advice!
@CareerVidz
@CareerVidz Год назад
Fantastic! Huge congratulations! 😄
@ayushyadav9627
@ayushyadav9627 Год назад
At the time of interview i really get nervous & my 90% of attention is not on my mind
@sf3882
@sf3882 Год назад
@@ayushyadav9627 keep practicing your potential answers so you feel prepared. It’s 90% about sounding confident.
@LucyMcLou
@LucyMcLou 7 месяцев назад
My philosophy: there are no difficult customers, just difficult situations. Everyone can turn into a "good customer" with a little empathy and patience.
@CareerVidz
@CareerVidz 7 месяцев назад
LOVE THAT!
@NiceLoki
@NiceLoki 17 дней назад
I really like that too. I have an interview in 3 days and will remember this one for sure.
@mikebutterface8583
@mikebutterface8583 Год назад
Option 3: I would deal with a difficult customer by listening to the facts, apologizing for and commiserating with their experience (sympathy), refocusing the conversation on what I can do for them in an positive manner, then following through with any promises made. In the end we’re all human and just looking to rectify a situation that we would like to feel is acknowledged and actively being worked on.
@CareerVidz
@CareerVidz Год назад
I hope it helps! :)
@mrbrian826
@mrbrian826 Год назад
Hmm my managers always tell me to treat the customers with respect and always try to accommodate them. But when the customers ask for a manager, my managers don't seem too pleased. Even though i am doing what they tell me to do 😂.
@CareerVidz
@CareerVidz Год назад
So true!
@honeynoodles6205
@honeynoodles6205 Год назад
true..hahaha
@kkakuuto
@kkakuuto Год назад
😅😅😅😅
@unkownwalker8853
@unkownwalker8853 11 месяцев назад
Hahaha
@ttimetotroll
@ttimetotroll Год назад
This guy should a Sargent. He don't speak his words, he shouts his words
@CareerVidz
@CareerVidz Год назад
LOVE THAT
@adobo_man
@adobo_man 6 месяцев назад
"i bet you could suck a golf ball through a garden hose."-some drill sargeant in some movie.
@AndrySimanjuntak0911
@AndrySimanjuntak0911 9 дней назад
This is very helpful. Thanks!
@CareerVidz
@CareerVidz 8 дней назад
Glad it helps! Do you have an interview coming up soon? :) I have this for you too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-tgrJ6Lirk2w.html Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@lailaplaysdbd4004
@lailaplaysdbd4004 3 месяца назад
Good advice. I need to be prepared. I recently got hired for my first job as a sales associate for American Eagle.
@CareerVidz
@CareerVidz 3 месяца назад
Fantastic! Great job :)
@djillalirafil9749
@djillalirafil9749 Год назад
In interview I would go with the second option! In real life I would go with the first one!
@CareerVidz
@CareerVidz Год назад
Great choices!
@01993jbdbejifn
@01993jbdbejifn Год назад
Stop focusing on this man shouting and listen great advice actually
@CareerVidz
@CareerVidz Год назад
WELL SAID
@Ritahsakaka
@Ritahsakaka 8 месяцев назад
Exactly, it's a lecture pipo need to know he's not in the interview
@onlyjoinedtotroll
@onlyjoinedtotroll 8 месяцев назад
He's not shouting he's fucking asserting himself!
@KINGSTARFF69
@KINGSTARFF69 Месяц назад
First: when you giving first time interview. Second :when you given multiple interviews 😂
@CareerVidz
@CareerVidz Месяц назад
What do you mean?
@sijanpokharel9280
@sijanpokharel9280 18 дней назад
The first Option is "when you're being interviewed for the first time in your life" and the second option is when you've given multiple question. ​@@CareerVidz
@nakazibaaisha4597
@nakazibaaisha4597 Год назад
perfect infact I believe one day I will pass the interviews in the future company I need 🙏 ur teaching has transformed my 🧠 brain
@CareerVidz
@CareerVidz Год назад
Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@SoniaThakur-h7m
@SoniaThakur-h7m 14 дней назад
Sadly, not everyone is kind and polite at all time. so firstly I think it is important to understand what they want. Then I would look to diffuse the situation by remaining calm. I would look the lead to tone of the conversation by staying polite and respectful at all time❤
@CareerVidz
@CareerVidz 14 дней назад
Great! :)
@ttominable
@ttominable Год назад
I dont mind the “shouting” i feel its like personal branding at this point
@CareerVidz
@CareerVidz Год назад
THANKS
@Yadao1832
@Yadao1832 Год назад
I always do Option #2 for an Irate Cx they are indeed very difficult to deal with 😢 despite ur doing ur best to help them especially they're request takes time but they will pressure you to do it immediately. Like whatt!! There's a time frame and I cannot do a magic hahaha 😂. There's a lot of different department and it needs coordination they will not understand you no matter what if you don't resolve it after the call.. from Refund accounting department.. 😊
@CareerVidz
@CareerVidz Год назад
THANK YOU! Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@sarahcox215
@sarahcox215 3 месяца назад
The first one sounded pretty good
@CareerVidz
@CareerVidz 3 месяца назад
Do you have an interview coming up?
@AdeAde0224
@AdeAde0224 Год назад
Nice I will use these tips
@CareerVidz
@CareerVidz Год назад
Great! When's your interview? :)
@ryans518
@ryans518 Год назад
Ratchet customer apply option 1 Bougie customer apply option 2
@CareerVidz
@CareerVidz Год назад
Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@Pineapplepizza-
@Pineapplepizza- 14 дней назад
This is so good 😭
@CareerVidz
@CareerVidz 13 дней назад
Glad you think so! When's your interview? :)
@Pineapplepizza-
@Pineapplepizza- 13 дней назад
@@CareerVidz don’t have one yet I’m trying to prepare myself first! :) taking notes from some of your videos
@Natureonsafari
@Natureonsafari Год назад
I was shocked by the first answer before I realized it's one of two options. 😂
@CareerVidz
@CareerVidz Год назад
Do you have an interview coming up? :)
@nizamuddinmohamad6920
@nizamuddinmohamad6920 7 месяцев назад
I'm a small business owner. And i handle my customer by myslef.. I must tell, your styles is the best. It is good that we put our customer complaints on top of priority, but we should aware, that our company cannot solve 100% of the customer problems based on what they want. And we as the csr, should be ahead of the customer and the one who lead the conversations. So option 2 is the best way, where we provide solution that can satisfy our customers, and the same time the problem are solved according to the company's capabilities. Option 1 would need to depend on the situation. Where usually, option 2 is the most common situation happens during calls.
@CareerVidz
@CareerVidz 7 месяцев назад
Thanks for sharing :)
@nizamuddinmohamad6920
@nizamuddinmohamad6920 7 месяцев назад
@@CareerVidz no problem
@jamesnjenga813
@jamesnjenga813 Год назад
Wonderful reply
@CareerVidz
@CareerVidz Год назад
THANKS
@s.a.g.g.e1825
@s.a.g.g.e1825 Год назад
#2 without shouting😅
@CareerVidz
@CareerVidz Год назад
Great choice!
@dallasbrat81
@dallasbrat81 2 месяца назад
I like how he answers the question . He gives you the meat of the answer and your job is to take it and make it sound like you.
@CareerVidz
@CareerVidz 2 месяца назад
I hope the content helps! Do you have an interview coming up? :)
@dallasbrat81
@dallasbrat81 2 месяца назад
@@CareerVidz yes watching all your content
@GazixVR
@GazixVR 7 месяцев назад
Option 2 is viable. No matter how confident you are, you will get customers who will not let up and will think they are the right one. In some cases they are. It helps to let them vent frustrations out and then help them to the best ability you can while assuring them your doing everything you can.
@CareerVidz
@CareerVidz 7 месяцев назад
Do you have an interview coming up? :)
@martaleszkiewicz5115
@martaleszkiewicz5115 28 дней назад
Dumbledore said calmly, not pressed
@CareerVidz
@CareerVidz 27 дней назад
Do you have an interview coming up?
@alphaellarma4228
@alphaellarma4228 3 месяца назад
based on my experience as a service crew, to make it simple to deal with an angry, difficult, and frustrated customer: Listen-Apologize-Solution-Followup 1st Listen to the customers and let them vent their frustation. 2nd Apologize to the inconvenience and try to understand the root cause of the problem. Once you understand the problem... 3rd find a Solution to make a satisfactory for the customer. 4th Follow up the customer to ensure that they are satisfied with your resolution.
@CareerVidz
@CareerVidz 3 месяца назад
Thanks for sharing :)
@lincolnbliss4885
@lincolnbliss4885 3 месяца назад
I guess a combo of both. It's crucial to stay professional and friendly but you also need to be firm.
@CareerVidz
@CareerVidz 3 месяца назад
Thanks for sharing! :)
@mohamedsiddig7612
@mohamedsiddig7612 Год назад
could you answer this Q Tell me about what is a hard skill that you used in similar past position to this job? Can you describe how you used this hard skill that you just talked about in your past job?
@CareerVidz
@CareerVidz Год назад
Will do that soon Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@waltercastro2015
@waltercastro2015 Год назад
I agreed on the second option. Then transition to the first option 😂. Is simple. After completing the job and the customer is satisfied. Next time, they called or show up, boost the pricing to make them turn around and make them find someone who can deal with their shifting moods. I do landscaping and lawn care. It has been 6 years successful years in this business. Now, if customers decided to pay 😂😂 higher price. Will be because he has seen your work from last time and was solved. If willing to pay for it because he knows the job is done correctly as requested and if issues comes he/she knows will be taken care of.
@CareerVidz
@CareerVidz Год назад
Interesting!
@kylelazzari6672
@kylelazzari6672 Год назад
As someone who has spent 21-years in the service industry, I can tell you, it all depends on the situation.
@CareerVidz
@CareerVidz Год назад
Do you have an interview coming up? :)
@remvisual9201
@remvisual9201 8 месяцев назад
Everytime I said that, I "lost" the job / failed the interview. That proves how narrow minded recruiters are and also tells me I wouldn't want to work there. Also, what this guys teaches you is how to act and become an employer's as* kisser and how to get the job that would later cause you severe mental health problems.
@syedkhajanawaz1296
@syedkhajanawaz1296 Год назад
I'll choose option 2
@CareerVidz
@CareerVidz Год назад
NICE Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@vminhope3040
@vminhope3040 Год назад
same…throwing tantrums wont work on me lol
@KentRoads
@KentRoads Год назад
Id shout at them
@CareerVidz
@CareerVidz Год назад
😳
@mihaeladog7187
@mihaeladog7187 11 месяцев назад
You’re already yelling at the HR 😂. You can’t lower your voice and calm your tone in a real life situation.😂
@CareerVidz
@CareerVidz 11 месяцев назад
😳
@remvisual9201
@remvisual9201 8 месяцев назад
He wouldn't understand that. He is a professional at yelling and lying, not an actual interviewee. He doesn't know how to lower his voice. That's not even a voice, but rather a rusty trumpet.
@oye175
@oye175 6 месяцев назад
😂😂
@van4195
@van4195 7 месяцев назад
i just be passive-aggressively nice to them
@CareerVidz
@CareerVidz 7 месяцев назад
😳
@youarethecreator1
@youarethecreator1 Месяц назад
I would say… If you don’t like it, call someone else.
@CareerVidz
@CareerVidz Месяц назад
😳
@sudhanrose
@sudhanrose 6 месяцев назад
excellent vocal and inspiring sound
@CareerVidz
@CareerVidz 6 месяцев назад
I hope it was helpful! Do you have an interview coming up? :)
@_a.bb.y_
@_a.bb.y_ Год назад
Hie there! I discovered your videos this month when I was preparing for an interview. And I would like to say your videos are very helpful, I was able to get myself hired through them. Thank you for the time you take making these!
@CareerVidz
@CareerVidz Год назад
Best of luck! Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@haictulyrics7826
@haictulyrics7826 6 месяцев назад
Definitely #2
@CareerVidz
@CareerVidz 6 месяцев назад
Yes! Are you in a customer service role? :)
@leslieerdman5220
@leslieerdman5220 4 месяца назад
I had a customer that others thought he would be difficult just because of appearance. I took him as a client because I felt he was upset about something in his life and not upset with us. I asked him if he was ok and if I could help. It turned out he was worried because he thought he would owe a lot and wouldn't be able to afford a gift for his girlfriend. He ended up getting money back and not owing at all.
@CareerVidz
@CareerVidz 4 месяца назад
Great story! Do you have an interview coming up soon? :)
@mohamedenatighk
@mohamedenatighk 4 месяца назад
That is a good question ❤
@CareerVidz
@CareerVidz 4 месяца назад
Do you have an interview coming up? :)
@lakishafrancois2286
@lakishafrancois2286 Год назад
Option 2
@CareerVidz
@CareerVidz Год назад
Great choice! What do you like about it? :)
@adamant8235
@adamant8235 Год назад
Lowering your voice 😂😂😂😂 are you sure you could do that 😂
@CareerVidz
@CareerVidz Год назад
😂
@mikebutterface8583
@mikebutterface8583 Год назад
Also, there is no rapport in most phone based customer service jobs. Call center calls are answered by the first available representative, as they love to tell you on the line while you’re holding.
@CareerVidz
@CareerVidz Год назад
Do you have an interview coming up? :)
@akilsaherwala9734
@akilsaherwala9734 Месяц назад
Bro looks like John Cena
@CareerVidz
@CareerVidz Месяц назад
😳
@noumaanshah773
@noumaanshah773 3 месяца назад
You're hired
@CareerVidz
@CareerVidz 3 месяца назад
Fantastic! :)
@afrikasvault9210
@afrikasvault9210 Год назад
Thanks for this i got my first job by the help of your videos
@CareerVidz
@CareerVidz Год назад
Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-znku_lZ8mA4.html I wish you all the best in your new role! :) Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@mohamedenatighk
@mohamedenatighk 5 месяцев назад
Difficult ❤
@CareerVidz
@CareerVidz 5 месяцев назад
When's your interview?
@mohamedenatighk
@mohamedenatighk 5 месяцев назад
Next month ❤
@mohamedenatighk
@mohamedenatighk 3 месяца назад
Helpful ❤
@CareerVidz
@CareerVidz 3 месяца назад
I hope it helps! :)
@Allthingsbaloo
@Allthingsbaloo 8 месяцев назад
I don’t think he is telling anyone to Yell at all. I followed his advice but adapted the words/structure to suit my own vocabulary and voice tone. I think it is really useful answers. Some people talk louder than others but i don’t feel like he is telling anyone to shout. I would assume he is speaking loud and clear on youtube for people who want to hear it clearly and implement it in any interviews.
@CareerVidz
@CareerVidz 8 месяцев назад
Well said… you’re one of a few people who understands exactly what my objective is 👌👍.
@Allthingsbaloo
@Allthingsbaloo 8 месяцев назад
@@CareerVidz and a great job you are doing 👌
@samasayed1318
@samasayed1318 Год назад
They ask me 1: what if you have an angry customer 2: what did you do if you have a bad manger ?
@CareerVidz
@CareerVidz Год назад
Take a look at these: 1. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1QcarekKk9U.html 2. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-lhCQw2kShDU.html Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@bro-yh2gw
@bro-yh2gw 27 дней назад
Good thing I saw the whole video
@CareerVidz
@CareerVidz 26 дней назад
I hope the content is helpful!
@WaVy5477
@WaVy5477 Год назад
Thankfully, there are industries out there where the customer isn't always right, so you don't have to take the abuse🚦
@CareerVidz
@CareerVidz Год назад
What industry are you in? :)
@WaVy5477
@WaVy5477 Год назад
@@CareerVidz The self-storage industry is great, especially if it's automated. Automation is where most businesses are heading these days. They have the call centers as one option and they also have the live on-site option where you basically live in an attached apartment for free on the storage facility grounds. You basically pocket the entire paycheck. The bonus structures are high. It's a really great career path. One can easily pay of any debt working in the industry and have a happy retirement. It's in a recession proof industry and realistically will always be around. It was open during covid because it's an essential business. There has to be some sort of Armageddon for it not to be around lol. The reason it's a "customer isn't always right" industry is because the service/product sells itself. The need is always there. For every customer that moves out of a unit, there's hundreds if not thousands of people that want that same unit. So all in ill it's a great business to own and a great business to work for.
@fantasyvsreality4025
@fantasyvsreality4025 Год назад
Only If i had that confident.
@CareerVidz
@CareerVidz Год назад
I have some great videos for helping with interview confidence that I feel will really help you here: 1. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-lKCTS9dY4h4.html 2. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-7_aAicmPB3A.html Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@omeryucel4778
@omeryucel4778 Год назад
End the call🎉
@CareerVidz
@CareerVidz Год назад
😳
@omeryucel4778
@omeryucel4778 Год назад
@@CareerVidz it was a joke🤣🫡
@aleksandrakaludjerovic1317
@aleksandrakaludjerovic1317 3 месяца назад
I've done that so many times 😂
@phish_1
@phish_1 Год назад
If the customer complains about the power equipment product without a price tag, I will just give it for free! For all the customers who will complain that our products don’t have a price tag. I will just give it all complimentary rather than a customer punching me or threatening my life because they don’t want to go back to the aisle that is so faraway!. No need to argue! My life is more important!!! I need to take care of my mental health!!! I don’t have energy to fight! My mental health is more important 😂😂😂😂 They can even return a dead plant if they don’t like it! Some customers are just unhappy with it and they have guns that if they don’t get what they want they can kill me!!!! 😂😂😂
@CareerVidz
@CareerVidz Год назад
😳
@m900l4
@m900l4 7 месяцев назад
Correct answer . What they teach in the financial industry too.
@CareerVidz
@CareerVidz 7 месяцев назад
Do you have an interview coming up? :)
@AnthonyTurcios
@AnthonyTurcios Год назад
trick question, the answer is both
@CareerVidz
@CareerVidz Год назад
Do you have an interview coming up?
@spicyfood4499
@spicyfood4499 Год назад
please share DV lottery interview questions .
@CareerVidz
@CareerVidz Год назад
OK will do soon
@oye175
@oye175 6 месяцев назад
Option 1 mate
@CareerVidz
@CareerVidz 6 месяцев назад
😳
@angrymangaming1991
@angrymangaming1991 Год назад
You looks like Johnny Sins, so you are out😅😂
@CareerVidz
@CareerVidz Год назад
😳
@msbelle9960
@msbelle9960 Год назад
Another question. How do you deal with difficult work colleagues?
@CareerVidz
@CareerVidz Год назад
OK ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-MEyfVHu_gVs.html and ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-pq3cu1gumLE.html Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@msbelle9960
@msbelle9960 Год назад
@@CareerVidz thank u.. 😊
@juweriyajuweriya403
@juweriyajuweriya403 Год назад
Visiting USA on H1B visa so questions what they may ask pls ..?????
@CareerVidz
@CareerVidz Год назад
GREAT...ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-5fHRsNO6_wo.html Watch this video too: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@briandugan4691
@briandugan4691 Год назад
Option 1 is the best answer hands down
@CareerVidz
@CareerVidz Год назад
What do you like most about it? :)
@avinashmish999
@avinashmish999 7 месяцев назад
Why are you mad bruh 😂
@CareerVidz
@CareerVidz 7 месяцев назад
😳
@Godfrey..
@Godfrey.. Год назад
Just be humble and Polite to them no matter there state, at some point they'll understand you out.
@CareerVidz
@CareerVidz Год назад
Do you have an interview coming up? :)
@yantomanuel6919
@yantomanuel6919 11 месяцев назад
option 3 ....chin them.
@CareerVidz
@CareerVidz 11 месяцев назад
😂😂😂
@AbhishekSharma-gj3bj
@AbhishekSharma-gj3bj 8 месяцев назад
Ideal answer when you work in customer service 👍🏻
@CareerVidz
@CareerVidz 8 месяцев назад
Glad you liked it! Do you have an interview coming up?
@AbhishekSharma-gj3bj
@AbhishekSharma-gj3bj 8 месяцев назад
Loved it ! I have interviews for business school, your videos giving me lots of insights,, thanks.
@gareth4903
@gareth4903 4 месяца назад
You all know that's cap... off screen this guy looks like he would break legs 🦵 😂😂😂
@CareerVidz
@CareerVidz 4 месяца назад
😳
@elbowjuice2627
@elbowjuice2627 7 месяцев назад
I WOULD DEAL WITH A DIFFICULT CUSTOMER BY BEING CALM
@CareerVidz
@CareerVidz 7 месяцев назад
Have you got an interview coming up?
@ValefarSoulslayer
@ValefarSoulslayer 6 месяцев назад
Both! U need to do option 2, but some customers will heavily try to abuse this. They do not have a probelm, they will be mad and amgry at you to get stuff cheaper and all of that. Once you realize citsomer just wakts to abuse obtion 2, then u go to Option 1. Hood vustomer service is important. But customers trying to abuse kindness and trick you are not needed. So u need to be strong and tell them to either accept or leave.
@CareerVidz
@CareerVidz 6 месяцев назад
I see what you mean, but I wouldn't recommend being quite so blunt as me in this video with Option 1!
@TheRealRehman
@TheRealRehman 5 месяцев назад
Option 1: gets results Option 2: makes you miserable but management happy
@CareerVidz
@CareerVidz 5 месяцев назад
Do you have an interview coming up? :)
@mostafagharbawi3607
@mostafagharbawi3607 7 месяцев назад
Option 1 is I think for someone who'd wanna go home with a big fat NO:)
@CareerVidz
@CareerVidz 7 месяцев назад
😳
@GregBedard
@GregBedard 3 месяца назад
Number 2. You want them on your side being aggressive will not achieve that.
@CareerVidz
@CareerVidz 3 месяца назад
Great choice! :)
@user-gq8cq4md5d
@user-gq8cq4md5d Год назад
How you deal with difficult costumer? Me;Oh that easy,I just need giving them little bit hit that make them over to graund..
@CareerVidz
@CareerVidz Год назад
😳
@user-bk8xp9vs9m
@user-bk8xp9vs9m 24 дня назад
No. 2
@CareerVidz
@CareerVidz 24 дня назад
Great choice!
@daddychill3757
@daddychill3757 8 месяцев назад
I love you thanks
@CareerVidz
@CareerVidz 8 месяцев назад
I hope the video is helpful! When's your interview? :)
@SergeySedlovsky
@SergeySedlovsky 4 месяца назад
Somewhere in the middle, though option 2 is the one that'll get you the job. lol
@CareerVidz
@CareerVidz 4 месяца назад
Thanks for sharing! Do you have an interview coming up? :)
@SergeySedlovsky
@SergeySedlovsky 4 месяца назад
@@CareerVidz No, I work in Customer Service
@LifeWithTeesade
@LifeWithTeesade Год назад
Option #2
@CareerVidz
@CareerVidz Год назад
Great choice! What do you like about it? :)
@UseroneGaming
@UseroneGaming 6 месяцев назад
It depends on who’s at fault.
@CareerVidz
@CareerVidz 6 месяцев назад
What do you mean? It's important to still put the company first?
@jissellreyes5005
@jissellreyes5005 3 месяца назад
Yes, but after working in customer service for 4 years, it's hard to say this in the next interview ☠️ I know during interviews, you have to fake it till you make it but still....
@CareerVidz
@CareerVidz 3 месяца назад
😳
@XiaomiRedmi-es1ot
@XiaomiRedmi-es1ot Год назад
Me: Block them if we are talking thru Social Media. If its in Person call off the deal until they respect you.
@CareerVidz
@CareerVidz 11 месяцев назад
What do you mean? :)
@ginjuice8951
@ginjuice8951 Год назад
2
@CareerVidz
@CareerVidz Год назад
Great choice! What did you like about it?
@toxxxin4k633
@toxxxin4k633 6 месяцев назад
why is he yelling? and he's right about the first part he just put it aggressively. you do have to stay calm and provide good customer service but you also can't let the customer take charge of the conversation so you have to be reassuring and take the lead at the same time.
@CareerVidz
@CareerVidz 6 месяцев назад
😳
@Mushahidkhanxyz8
@Mushahidkhanxyz8 2 месяца назад
Please subtitles?
@CareerVidz
@CareerVidz 2 месяца назад
They are already on the video :)
@chriswaughrealestate
@chriswaughrealestate Год назад
Why is he talking so loud?
@CareerVidz
@CareerVidz Год назад
😳
@NaraM-ian
@NaraM-ian 8 месяцев назад
Sounds more like kissing up
@CareerVidz
@CareerVidz 8 месяцев назад
😳
@kobe51
@kobe51 Месяц назад
#2
@CareerVidz
@CareerVidz Месяц назад
I hope it helps! Do you have an interview coming up?
@jimcatanzaro7808
@jimcatanzaro7808 Год назад
The customer is always right I would never have some bald freak tell me he is in charge of me while I’m paying him if he things otherwise he will have a black eye
@CareerVidz
@CareerVidz Год назад
😳
@naskhanam6234
@naskhanam6234 Год назад
Richard how u memorize all this?
@CareerVidz
@CareerVidz Год назад
Don't worry too much memorising entire answers, instead just try to remember key points that you want to include in your answer :)
@naskhanam6234
@naskhanam6234 Год назад
@@CareerVidz which is what? The key points? What is a group interview like in hospitality? What do they ask in it?
@erickwidman3735
@erickwidman3735 Месяц назад
then the company owners better fire their cronie family doing stupid shit
@CareerVidz
@CareerVidz Месяц назад
😳
@jahbaby2657
@jahbaby2657 4 месяца назад
Okay, why is he shouting?😂
@CareerVidz
@CareerVidz 4 месяца назад
😳
@ripvanvincle
@ripvanvincle 5 месяцев назад
Looks and sounds angry at the interview panel. Seems sraining to get the words accross.
@CareerVidz
@CareerVidz 5 месяцев назад
I hope the content was helpful!
@caroleastmond9064
@caroleastmond9064 Год назад
Is he a robot, why is he talking loud like that, too loud!!!
@CareerVidz
@CareerVidz Год назад
😳
@Rskubal
@Rskubal 11 месяцев назад
The way he talks is difficult to actually take this with merit. Talking clearly is important but over exaggerating dismisses the intent
@CareerVidz
@CareerVidz 11 месяцев назад
😳
@mohamedenatighk
@mohamedenatighk 2 месяца назад
@CareerVidz
@CareerVidz 2 месяца назад
I hope it helps! :)
@Oceanwayhomeschool
@Oceanwayhomeschool 2 месяца назад
Why you yelling at me
@CareerVidz
@CareerVidz 2 месяца назад
😳
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