Phone etiquette matters! Thanks for these tips on how to answer the phone at work. I used to be so nervous answering the phone, but now that I have practice I don't even think twice about it!
Sounds like you're totally setting yourself up for success! I love your greeting. It is clear, polite, and positive. That's the best way to do it. Cheers!
Adriana! This is such a great topic because no one really addresses this very much and sometimes it is intimidating and sometimes people sound downright bored or annoyed if they aren't aware!
It's so true - and you definitely don't want to be representing your company as someone bored or annoyed! This is one of those things that seems so small but many people struggle with. Thanks for watching, Heather - cheers!
Thanks for your tips. I would like to know more about vocabulary and good manners when on the phone at work. As an English language learner, I need to learn which are the most recommended polite words to use in this situation.
Its the worst when someone eats on the phone. I had a boss who would eat on the phone, while also riding the city bus! I was like , "Huh?! What I cannot hear you!" LOL! Great tips!
LOL those two things are a great example of what NOT to do when you're on the phone! Thanks so much for sharing your experience and I'm glad you have better phone etiquette than your boss. Cheers!
Thanks so much for sharing. It is something quite simple but can be quite challenging for many people. I appreciate your support in watching and commenting! Cheers!
@@AdrianaGirdler I am excited to answer calls because that's the way I can talk people from the other side and share whatever I know. I am in the purchasing line for machinery spare parts
Good morning/good afternoon, thank you for calling Capital Tractor, said with a smile, no matter my mood 🎉 😁 I’m the primary phone answerer, they don’t want my name, just to get to the correct department. And it gets mighty long. I’m curious to know your thoughts on the no name thing?
It really depends on how the company would like the phone answered, however that being said it is nice to know the name of the person answering the phone incase the caller comes back to you after an unanswered transfer. It just makes it a little more personal. Thanks for watching, cheers!
Hi, Yogita! Thank you so much for watching. The key to continuous improvement is always learning and so happy you have found my channel to do so! Cheers!
It sounds like you are teaching a younger audience. I have a number of other videos that would be appropriate for the younger age group that you can check out. Cheers!
Used the video for my students learning how to answer the phone. Great information. We emphasize talking professionally and you were until the end when you said ' Get my . . . . Was disappointed in that. Not a great example for my students. =(
Hi Donna….thanks so much for your comment. That was a brief point in time when we thought it was ‘hip and cool’ we stopped that a while ago. Please check out my latest videos. Thanks.
I hear you! That's why my suggestion is only to eavesdrop on their greeting. If they are a coworker, their conversation will likely be about something work-related that you are already familiar with. Thanks for asking a great question! You have plenty of time to master this art before you're in the working world. Cheers!
Hi Charlie. With hybrid working now being a new norm for many, this video can easily translate to answering the phone from home. Thanks for watching, cheers!
For sure. It gives the person on the other end clarification of who or what company they're talking to and is a nice and easy introduction. Thanks for watching my tips on how to answer the phone at work! Cheers!
Thanks for watching. I'm sure with time a practice you won't feel so nervous anymore. I hope the tips in this video will help you to overcome your nervousness. Wishing you all the best, cheers!
This is so true. If you are in the working world, phone etiquette is a must. You simply can't go without it, which makes it important to learn how to answer the phone at work. Cheers!
