The tensioner fell off on second cut, the one stud holding the guard was stripped so I had to get a neighbour (mechanic) to get it off for me. I ordered a new stud under warranty and they sent a bolt. That was five weeks ago. Had to drain the mower down to work on it and still waiting for the part. No parts back up at all. I have been paying a chap to cut the sodding lawn so wasting more money. I wouldn't buy one again. I am demanding my money back and buying a mower that I can get parts for.