I walked out of a finance office yesterday! My wife was mad, but i wasn’t going to pay for the ‘ blinking rear light’ dealer add on. They wouldn’t budge on the $400 ... so I walked. Thanks YAA
I blew up a 4Runner deal over 400$ and one day later they called back and we did business. I was extremely respectful when I passed on their initial ‘final offer’, I gave them a opening to meet my terms.
We walked out of the finance off last week without even knowing about YAA interest rate was way too much for an 807 credit score, as we said no multiple times the interest rate started dropping but we were there for 5 hours and burnt out on it and the sales person thought for sure we were buying the vehicle washed it filled it up with gas and started the free xm radio Price was not where we expected at all so we left
@@EdwinC-xp8mk the added 799$ for Simonizing and I refused to pay anything for it, they lowered it to 399$ then I still said no. They said deal was done then, so I walked. They called next afternoon and said they’d do the deal at MSRP and I got the add for zero.
LMAO, they don't need you. There is something call supply and demand. 5 years ago they were begging you with thousands of dollars off. Today you are begging them to pay thousands more. Get over yourself you aren't that important and neither is your business
Having worked in law enforcement my entire life, and 10 years of that in investigations, I was trained in interview/interrogation techniques. When I negotiate with a car salesman I am always amused at how similar the methods used by the salesmen are to those I was trained to use in an interrogation.
My dad was a Union Representative. He negotiated for a living and taught me how to do the same. He taught me to be prepared, polite (but confident), and never be emotionally involved (even if I was super excited about my new car). These three videos are AMAZING, in that they really allow someone to start learning how to be an effective advocate for themselves. Great job to all!!!
Kudos to YAA! I just got home with my new 4Runner and I’m 100% convinced YAA was a huge difference maker in me getting the deal I wanted. I feel like I got away with murder. I can tell you that I had to play extreme hardball and it required me walking away from a car deal I waited 5 weeks for, but they caved and gave me a steal of deal (in this market). I got MSRP, no add ons at all and they thru in a dealer add on I refused. The education YAA provides is mandatory if you want to purchase a vehicle.
I mean really its kind of simple. Just say no. No, I do not want the extended warranty for 4300$ that will try to get out of every bit of coverage they possibly can if something does go wrong with the car. No, I do not want the paint protection. I ceramic coat my own cars. Just say no. If they continue to push simply walk away.
MSRP is not getting away with murder. It's not getting a deal. You just got screwed less then those paying over MSRP. People, don't let "at msrp" be the norm. That should be the starting point and work down from there.
One of the interesting psychology aspects of the second scenario is that the buyer had a notebook she can reference. Sales managers are used to calling the shots, presenting the menu, etc. When the customer looks at her notebook, the manager looked stressed because she lost control of the situation again and again.
I bought a used car yesterday. There was a $1678 charge for “reconditioning”. My wife and I said we weren’t paying for that bc that was on the dealership. After a couple of “ let me go talk to the manager”, we negotiated the dealer actually doing the reconditioning without paying for it. It took some time but we used more “tactics” from this channel to frustrate everyone involved in out transaction. Thank you so much for the information to empower us customers.
yes. use are really bad but most of dealership are just a used car lot today. they cute there own neck bye bye-bye 👋 dealerships you will not be missed 😢
I would love to see another one of the role playing videos with some other common scenarios of things that frequently come up in the good outcomes. Trade ins would be one scenario I'd love to see.
Always be ready to walk out. I walked out the other day and that salesman was literally texting, calling and begging me to come back an hour after I left. I was a little surprised in this market that they were so thirsty but there is power when you don’t need a new car but only want one.
Have the mindset that EVERYTHING is negotiable. One time I bought new car less than a year apart (because it just ate too much gas), and I negotiated that the extended warranty I originally purchased be transferred to the new car for the full duration at no additional cost.
I walked out of hyndai today. They told me I needed to pay 700 processing fee. They could not explain what it was. I told them they could not run my credit. I already had financing. Then the they said paperwork for registration. I told them I can do all my self. They refused so I walked
This series was SO GOOD! I need to buy a car in a few weeks and was totally unprepared. I feel so much better after watching this series. Also Laura - you were awesome!!!! I screamed “GO GIRL!” in my three times during the second video!
I loved the way Laura avoided confrontation but solidly represented herself by not shirking or shrinking back from the conversations at hand. She knew she deserved to understand all her options and make her own decisions and was poised and relaxed. Awesome example for us women.
Information is power! I feel more confident going to a dealership just by watching your videos. I know, I still need to practice and actually go there and have these conversations/negotiations. But as a young woman who is looking for her first car, I am getting prepared
Would you mind putting Part 3 in the title so this video is easier to find? Love this series btw and I feel much more prepared to go to the dealership tomorrow!
We all know that car dealerships are not worried or fear their customers. They hold most of the cards. Your best defense against dealerships is the ability to walk away. If you stay there haggling, they know they gotcha. These days it’s tough to get a good deal.
Thank you guys for everything. I walked into my deal more equipped. I kid you not when I started asking questions and pushing back. They actually got me out of the dealer way faster than I've ever purchased a car. It was a fight to even show me the invoice, but it validated everything you guys said. Magically the addons that at first weren't optional became an option and they even gave them to me for several hundred dollars less to try and distract me lol. Even down to the finance office it was funny to see them squirm. Thank you guys again. I walked out with a good intrest rate and a fair deal on a vehicle they had no incentive to sell and would've otherwise marked up.
@bethyodog11 I ordered my vehicle so they were more inclined to show me. We were arguing over the price, because of course they tried to do a bait and switch with the price. My trucks original order price was 88k. When it arrived the price increase from the manufacturer 96k. They thought I didn't know that the price is locked when you order. So I asked for the invoice to prove what they paid. It shows msrp and all. Even though my window sticker showed the higher price. The invoice showed the pricing msrp. Which is the amount the dealer paid.
arguably the best content yet, got my heart rate up. HATE this stupid game so this info is gold. luckily I can wait a bit and hope these greedy dealers get hammered soon when demand ( hopefully) falls off a cliff soon...
So true. Spent hours (years and years ago) negotiating an OTD price. Years later when looking at my copy of the sales contract they added (not subtracted) my down payment to the cost. That was a big big ouch
This has taught me so much. I'm getting a car for my wife next week and I am using everything I can to implement these tips and skills. Thanks so much!
The best way to set the mood for a successful negotiation is to use this phrase for the salesperson ( male or female ) when you sit down at the end , " tonight you are going to either have burgers for dinner or steak " , I guarantee the sales person will be thinking about it and they will act accordingly. This works more times than none, and puts you in control, and takes the cockiness out of that salesperson.
If these three videos were mandatory high school training in Florida public schools, over 75% of the Florida car dealerships would eventually be in serious financial hardship, because they would no longer be able to hoodwink their customers. If you could add mandatory high school training, on how to invest, how to save for retirement and how to buy a house, kids would have an important skill set for the reminder of their lives.
I bought a Subaru Crosstrek the other day. I took a few test drives got to know three salesman at different dealers and emailed them with with my offer. I made that offer knowing my credit, budget, down payment and the model and options I wanted. Denver metro has a huge inventory of every make and model. Thanks to Car Edge I saved 8% off MSRP. I took a model that had been on the lot for over 90 days and I financed with the dealer if they would match my bank for 48 month. Dealer #2 responded within twenty minutes with a counter offer. Dealer #3 responded with a yes and a 😊 and asked of I wanted to schedule a time to come in to do the deal. It was simple, 2 hours no hassle because I was informed. Thanks to Ray, Zac, Kimberly and Laura.
This series was a tremendous education. Laura was superb. She gave me some much needed confidence. I wanted her to hold out for the $30,000 plus fees, but I think she had a strong feeling she would’ve been asked to leave. I think I would’ve chanced it. 😁
Love the channel and everything you guys (and gals) are doing to educate and empower buyers. The last few videos with Laura were, IMHO, absolutely invaluable for anyone looking to purchase a new vehicle. The dealership may not always capitulate, but at least the buyer will know when they’re getting a fair deal and when they’re getting taken advantage of by the dealership.
That video series was great! - In today's Market - How did Laura know to stick to the 30k price from the original 33k MSRP? I didn't quite understand how she could legitimately stand on that. Would you find the dealer Invoice price and then come up with an appropriate percentage above that? or was there a fictitious dealer incentive that she knew about? Obviously the dealership still needs to make money to even consider the deal. I don't think the profit of the gap insurance would of been enough.
They still get their holdback which you usually can't negotiate from what I have been researching. Just trying to go in fully armed, and wanted to know if I was somehow missing out on 3K?
I believe that is part of the YAA paid memebership, they give you market value of cars based on overall market trends and things like that. Don't forget these guys do run a legitimate business and wouldn't give all their tricks out for free.
She says she is a trusting person. I am a vietnam veteran. I am not very trusting at all. The last car I bought over 10 years ago I got 23% off MSRP. I paid this plus tax and tags. I will NEVER buy another new car until I can get a similar deal in the future.
I was in electronics sales, then furniture sales for 8 or 9 years. I took several sales courses. One thing that stuck - I would only offer either/or choices, never more than 2 at a time.
I bought my first car a 2019 GMC Sierra brought it from 41 to 385 to 35 out the door. I had them take a 2000$ fee. It was mats pin strip. It went from I’m not taking it off to completely off. I almost walked out twice. I got the best deal from that. Didn’t want a Tacoma since the back seat isn’t good. But really good value and got all that stuff for free. These guys really helped.
You got me! A 2022 Subaru Crosstrek?!? This is literally me right now(well currently prepping for this month to deal with confusing dealerships) these 3 videos were PERFECT! And all honesty, I was going to ask a general question on the general community board if it would be weird if I brought in my own notebook to refer to, but I see that it is totally cool to do so 😎 I feel like I’m studying for board certified exams learning all of the vocabulary and things to remember to not get taken advantage of. I have color coded notes and all,haha Also, I really appreciate you having Laura being the customer. Having a female buying a car in this role made it a little more relatable and showing that women getting in there with knowledge to get the best deal they can get and deserve. Much love to your channel and the YAA membership. Keep disseminating knowledge! 🥰😎🙌💪
Everything Kim said to you (script) the finance lady at Chevy said to me. They made money and I got a good deal. I’m so grateful for you channel. I too walked in with notes. Not a notebook, however, a folder with a handful of notes.
She’s a perfect match for the son. Smart, mature and pretty! I like her casual dress style and the cool chains. Well done. The blond lady is very good at her trade. She speaks like a guidance counselor at HS. Like she’s trying to take the customer under her wing and genuinely trying to watch out for the customers best interest.
Your videos were so helpful when I bought my second car ever last week. Having offers for other cars, financing, and a trade in ahead of time before even walking into the dealership helped immensely. I feel great about the deal I got and felt well informed the whole time. Thanks!
So I only came into these videos a few days ago, I was able to make my dealer take two thousand dollars off, “ I said listen I’m not going to waste your time I know what’s the msrp this is how much i was willing to spend and I’m not going over this amount! I was respectful yet I made him know I was firm no debating! He said let me go back an run the numbers came back and he was rite where I wanted to be, so I decided to call another dealer just to try this again and I even got the car for cheaper which I didn’t prolong cause the car needed to be ordered, I know this is long but thanks! YAA, my advice do your research on the car and stay firm
Will this strategy work when buying a certified pre owned? I went to a dealer yesterday and the price was $39,987 and OTD $44, 560. I asked if they couldn't work on the price and the sales guy said no, so I told him I would think about it and ended up leaving even though I really wanted the car. Oh and the car has been in the lot for 72 days almost heading to the auction
just know around what you car is worth with kelly blue book/true car and tell them you know how much your car is with and try to get 3 grand within that number
@@kingjinx9924 kbb means jack tho just ask for more sign on a way lower payment than they start at lowball them on payment that's how you do it you'll either get it or you won't
I sold my Ram 1500 several years ago to a dealership. It was about 3 years old and I couldn't get anywhere by private party. Went to 3 dealerships and everyone offered $3k over kbb. I would suggest figuring out your options ahead of time. Either private party, another dealer, carvana and be prepared to go that route if you can't get the price you want. Also agree on the price of the new car first.
Would love to see a series on used car sales. Im in the market for a used truck and the first line i hear every single place ive looked. "Theres really no wiggle room on the price due to the internet" So annoying!!
I’m sure that does get annoying. The reality is if dealers don’t have low prices listed from the start, then people don’t show up or call. Dealers have a computer system that allows them to see how they are ranked in pricing. They also recognize consumers can pull up pricing instantaneous from their competitors. So they do their best to be competitive with pricing.
We are elderly and are ordering a 2023 Ford Maverick on Aug. 16th when ordering reopens from a new Ford dealership. The people that have the dealership are not new to the car business and have run the premier Cadillac dealership in town for years and have a stellar reputation for customer service in our city. The dealership they bought out, dealt exclusively in Ford Trucks from F-150's to F-650-750's plus Volvo and Mack. They are in the process of building a new full service Ford Dealership apart from the heavy truck end of the business which will be sold off. The business is family owned. Our salesperson is a 25 year old nice young man that's fairly new to the car business so I'm sure he will be running back and fourth being coached by the sales manager. We will "not" be financing this vehicle. We understand this vehicle is in high demand and are willing to pay the MSRP without quibbling . My question is, "what do we need to know and do on the day we pay for and take delivery of probably the last vehicle we will ever own" ? Can you please respond ?
My Maverick arrives sometime between May 11th and 13th. I can't say I'm excited about the color...Cactus Gray is kinda boring in person on this little truck. I wish I ordered Alto Blue 😕
I don't think dealers are as bad as this channel is making them out to be. Selling you stuff is yes how they make their living but I don't think there out there to con you. I've had great dealers that weren't trying to nickle and dime me. Gave me all the options and explained them to me. Never felt pressured either. So not all are bad.
Excellent video. Laura did an outstanding job. Brilliant move bringing in someone that isn't a part of the team (even though she's the gf). I believe doing that provided a more genuine performance. Was any of this scripted?
James nothing was scripted per se, we did discuss beforehand what direction we wanted each video to go in but nothing was formally written out. All the best, Ray
Excellent set of role play videos, Laura fantastic job and very thoughtful reflections on the experience. @RAY would be great to hear more about the ammunition you still had if time allowed. Knowing what arguments, points, etc you would had made during the front end negotiation would help all of us.
Why is this so difficult. Research the car and price, go to a dealer and walk away if you don't get what you want. Easy peasy. Unless your car just blew up, you don't NEED a new car today -- you can wait. I guarantee they will call you if you walk.
I enjoyed watching this series of 3 videos! Thank you for making such valuable content! I am not an expert but I have helped friends and family members negotiate car deals. I really can't stand how slimy dealerships are. I helped a friend yesterday, we went to 2 different dealerships. They said a lot of what the sales and finance managers said in these vidoes. I hate the games, tactics, etc. It's very psychological. I prefer buying used vehicles from owners. Anyway, I have a question. Why did Laura need gap coverage if she got the car under MSRP and put $6k down? Definitely in this climate, the car shouldn't drop in value faster than her loan. Possibly prior to 2020 depending on her payment structure. Thanks again!
These videos added an enormous amount of value to my ongoing dealership negotiation education. Excellent content!! Would love to see more of these scenarios played out on your channel.
I go to the dealer. End of month. They want to get cars off the lot. I do this every time and encourage people to do the same. My last car I managed to get $1000s off the price in the lot. I walked out twice. Got called back. They did the deal after the 2nd time. Be confident! Took a friend to buy a car recently. End of month. She saved $1000s, but the money for the Dealer was in the after sale accessories. She said no... the Dealer tried, and tried. She kept saying no. After the 4th no, the Salesperson knew he was wasting his time.
When I told the last sales manager I don't need extra warranty coverage because I have saved for it he didn't believe me. I again refused to buy and he rushed me out of his office. Very rude.
I wish I'd have seen these videos sooner. But I didn't do to bad for a first time buyer. Canceled my overpriced VSC and GAP coverage today ($4,500 off the principle) after seeing some of the other videos from this channel.
I wish I had this before I ended up purchasing my 2022 MX-5 RF GT but because of this I was able to help my brother get a better deal on his 2023 CX-50 Turbo Premium Plus. Thanks YAA!
I been using ur tactics and car dealers hate me 😂😂 they've been walking away. They are not wanting to take away doc fees, accessories fees. And some of the protection fees they say it's part of the contracted. But I've been patient and found a dealer who doesn't charge non of those fees 😊 it's possible ppl
This was a great series, however it was difficult to find this video after watching the first two. You should label it part 3, and also link it in the description of the first videos to help others find it easier!
Remember before put on sumthin before the advisor do not confuse them by saying multiple things at one time means about the products adv n disadv (capabilities and potentialities)simultaneously any sort of beneficial interms of profit inturn before final documentations or else it ll be a jargaon and you ll land up to nowhere....
I was cringing my toes the whole time watching these 3 fantastic videos, thinking how embarrassed I would be if I were in that situation. Thank God I wasn't , and thanks to you guys, I won't have to be. Laura, Ray and Kimberly, you've done such an amazing job showing us how to work with dealers and protect our own interest. I myself am in the market now and I feel I'm at least not as afraid as I was before about this process. This series should be rated as the #1 car buying coaching videos on RU-vid! Also, the back office scene with Ray and Kimberly is gold!
Thank you for your advise. Wife and I recently bought a 2023 kia sportage. MSRP was 31,500 and the dealer through an offer of 50k and an interest rate of 11 percent out the door. Wife had a 810 credit score and we had a already shopped for financing and got a 2.49 Apr from a bank. "Market adjustment" they had at around 8.5k with other dealer fees. After crossing out virtually everything and didn't want to spend all day I flat out told him I don't care what dealer fees or car price you want to charge I said we want 38k out the door (a reasonable offer considering the market) and an apr of 2.49. After 15 minutes the salesman came back with a 42k out the door and 4.5 APR. After some thought we took the offer of 42k and used our own finance to pay for it. If it was pre pandemic I wouldn't have taken it but we knew interest rates where going to go up and while we didn't NEED a new car, her car had 135k miles on it already so for us it was the best time in the worse time to buy. Lastly I wanted to say they had a "nitrogen" filled tire and the sales man was taken back and shocked when I told him to deflate the F'n tire and fill it with Normal air. I wouldn't been able to be as confident with out your alls guidance. THANK YOU.
they make a ton on msrp, so paying over that is just throwing money away. best time to buy is when you want, but do not need. much easier to get up and walk away from dealer nonsense.
But the video only gives you anecdotic info and not specific knowledge. I understand that you need to know the different parts of a negotiation but you are not giving us the specifics. Than you anyway i learn a lot
Their job is to steal from you as much as possible and lie as much as possible to get you to fall for their game. I won’t buy another car until I absolutely need one. I hate car dealerships.
You folks do not need to hear this, but you have a real winner with Laura. What a great series of videos! Holy cow, I am sharing this with everyone I know under 30, and anyone who might need to interact with car dealerships. I must say, if there is such a thing a running an altruistic enterprise, you people have done it. Last thing, I absolutely can’t wait to see how you bring Laura into the fold of future videos. She was really good!
You are always negotiating the OTD price, the dealership just tries to hide that number for as long as possible. Before you go in, you should know the tax, and title fees. And when I say title, I'm referring to the actual DMV fees. If you don't know, one trick is to go in and act as if your going to buy the car. Anything that is taxed is NOT a DMV fee, that will also get you the sales tax and the sales tax percentage. Anything that is not taxed is a DMV fee. Say sorry too much and then get up and leave. Who knows, they may come back with a good deal.
howcan i tell the dealer to take off the dealers protection package that is 3995$ worth? the salesmen said they cant take it away cause it comes with the car and when i ask what was the items in that package thats worth 3995 cause it wasnt itemized it just say dealer protection package. i requested a form that whats included in the package he provided me a paper that has first aid kit, road side assistance kit that has jumper cable glove reflector wipes emergency blanket pliers,nitro fill, simonize, lifetime tires,lifetime,tint. and i ask so if i dont want that package do you mean i cannot buy the car and his answer was yes😱. should i walk out at this point or proceed to finance and make them sell more stuff? and then id walk out😉need help here please he say all their cars come with that package.
It was based on her “research” on the car. It’s probably not the case that any “research” on a car (how the car is selling at other dealerships, how long it’s been on the lot, if it’s been reduced in price before and other things) is gonna sell 10% below MSRP in this market. What would’ve been more likely in this situation if it were a real dealer is that they would’ve told her to walk out the dealership if she didn’t want to buy at MSRP because with how low inventory cars are right now, there’s no reason for them to sell it to her at 10% off. Essentially, this scenario was not real and probably not likely to occur in real life. Again, “not likely” but not “impossible”
I feel that offering below MSRP right now is impossible. If the car is on the lot...forget offering below MSRP. They can just sell to the next guy. But, bargaining on the loan, gap, service plans is ware your power is still.
Look at how long the specific car has been in inventory and go in on last business day of the month. The dealer will likely be open to going below MSRP but 10% in today’s market might be challenging. Certainly 2-5% is doable, start at 10% and be happy even at 2% below MSRP. Spending a few hour to research auto loan rates, VSC (YAA) prices, GAP coverage via your auto insurance carrier or loan provider, average cost of an oil change and tire rotation and other services, what is the cost of an OEM wheel replacement and tires, etc will all help you negotiate the back end of the deal more effectively.
