How To Build a ServiceNow Copilot in Copilot Studio and Generative Actions 

@Dewain, Looking great to see these outputs.. Also If possible, could you please assist on configuring actions for configuring ServiceNow to read/list/create incidents, service tasks, kbs, and how we could utilize Power automate flows for this case.

Would appreciate it if you could do one from scratch, Im trying to set this up but it seems you've done some pre requisites

Hello Dewain, Great video 👏👏. Thanks for all of your efforts. I have below questions. Q1. Do we have a step by step integration documentation for all Plugin action and Dynamic chaining? Q2. Instead of passing the email ID to the bot at the beginning, Can we automate it by integrating the azure AD or something to the bot, like whoever already signed on to the AAD it should take it from that account, if AAD not there then it should ask for the email id? Q3. I see the current plugin only configured for Incidents. If I want to get the ServiceNow Tasks, Problem, and Request ticket details I have to created different plugins right? Q4. Can I build a new copilot studio bot which can extend the existing bot and also add new ServiceNow capabilities. Lets say I already have a bot which is used in a different team. Can I integrate the existing bot capabilities in a new bot where I can add additional capabilities like ServiceNow plugin, asking weather etc?

Great video! What is does the HTTP connector look like in the flow to return the user body?

Is there an official course that covers everything? including adding Copilot chatbots with full instructions on all the options currently available .. conditions, generative AI answer setup, variables, etc?

How to integrate the power automate flow? How exactly did you search for the sys_id according to the email? What if they have multiple incidents open? how does it work then?

Thanks! There goes my PTO.

This is awesome! Can you build one for SAP?

Great video, Dewain! 👏

Great Video! Just curious but have you tried running ServiceNow reports using Microsoft Copilot?

Love it, this is super helpful!

Very helpful

Do I just have to sign up for Service now or do I have to build an app and create a ticket.nr afterwards or is there already some dummy data in there? Thanks for your help in advance

Hi Dewain, does this use OpenAI? I dont see anywhere the requirement to create an Azure OpenAI resource in the Azure portal and connect that resource to the Copilot Studio

Hi Dewain really like your videos. Can you do one video on transfer agent

Really nice 👍 ❤

Like number 50 is me.

Why you stop publish a new videos 😢

Yeah, we’ll wait. Copilot integration with other services needs to ripen on the vine a LOT. We’re miles away from a simple integration setup and “It just works”.