How to configure Copilot Studio to check ServiceNow KB and then External KBs 

Hi Dewain - been in the Power Platform / D365 space for a long time, but new to Copilot Studio and your videos have been excellent to help me get up to speed. This stuff is changing at such a rapid pace, it's not feasible to constantly update videos as changes get pushed. I'm sure you know this, but wanted to call out in case anyone else runs into this. Since you posted this video, the ServiceNow connector has been updated to output both a meta record and an articles table and no longer outputs the 'result' record. I followed all the steps as is in the video with the exception of the variable definition step. All I changed for it to work was remove the 'GetKnowledgeArticles' piece out of the ForAll. "ForAll( Topic.articles, {Content: Concatenate......"

Fantastic material as always Dewain. Thank you for taking the time to continue our education!

Awesome! Thank you for sharing this updated version. Not only does it reflect the actual UI, the second phase is a cool new feature.

Dude your amazing !!! this is excellent, thanks so much. We use service now and my bosses are 100% going to want this.

Hey Dewain! I loved your video and will be following it religiously about connecting Copilot Studio to ServiceNow KBs and then external fallback sources. I had a question that wasn't answered in the video that I hoped you could help me with. So to create the connection, it says we need a username and password for that instance. I would assume we want to do this with a ServiceNow service account, but what levels of permissions and licensing are required for it to just fetch the KB articles? Thanks so much in advance!

Awesome. Thank for this video. Any chatbot use case with voice use and transcription into text and connexion to CRM?

As always. Great content

Fantastic video Dewain! What about connecting your Copilot to internal databases on SharePoint? Can the datasource be automated using Power Automate in connection to the Copilot?

I keep getting "Requested URI does not represent any resource" with the Get Knowledge Article actions. I can use the List Records action with the same connection, but I keep getting the error with the Get Knowledge Article one. Do you have any ideas about what I might be missing?

I followed these steps but I have a couple of things that don't quite function the way you're showing. The results show the top 3 results and just a snippet of the body of the KB articles rather than showing the top result with the instructions clearly shown. The link to the SN Instance isn't working because it shows the copilot URL infront of the ServiceNow URL