Thanks for reaching out here, Lawrence. At the moment, Ramp is not cannot be used in some US states, including Hawaii. Here's our guide: fal.cn/3o70u. For the time being, you can read this article which has other suggestions for where you can buy crypto: fal.cn/3or65. Let us know if this helps. Thanks for being with us. 🙌 -MW
Hey there! Thanks for your question 🙏. To be clear, Exodus doesn't support holding cash in the wallet. You can use the FTX integration to exchange your cash for crypto. Here's our guide that shows you how: support.exodus.com/article/1644-usd-wallet-in-ftx. We're standing by if you have any questions. -BT
And I want to ask for sending bitcoin. (Sorry if it's not connected) So if I want to send bitcoin through the app to an address do I receive a transaction ID for sure?
No worries! It's wise of you to ask these questions, BV. You will receive a transaction ID in Exodus when you send Bitcoin to another address. Here's our knowledge base article that shows you how to find your transaction ID: support.exodus.com/article/48-how-do-i-find-a-transaction-id Thanks for commenting on our video. 💯 -BT
Hi Gaza! It's smart of you to raise this question. Ramp is only available in these regions listed at this link here: support.exodus.com/article/1836-ramp-in-exodus#availability. I'll log your interest for adding Jamaica to the list. However, the jurisdictions aren't in our or Ramp's direct control. I hope this helps, and feel free to shoot us questions anytime. 😇 -BT
Hey there 🙋🏻♂️, I'm glad you reached out about this, and I'm so sorry your question got lost in the shuffle! I'd be happy to answer this for you. When buying crypto in Exodus, you are being directly served by our third-party fiat API providers. I'll link more info here: www.exodus.com/support/article/94-can-i-buy-crypto Our third-party API providers will prompt a screen that shows you the current market price you are buying the crypto asset at. At this time, the Buy & Sell feature in Exodus doesn't support placing orders at a certain price. However, I'll log this as a feature request with the team! No promises, but keep an eye out for our biweekly releases for more great developments on the way 🚀 -BT
Hey there 👋 Right now our 3rd party API provider Ramp and Moon Pay will both KYC regardless of the action. You will need to KYC with these providers before purchasing crypto. Exodus requires no KYC to use, send or receive. Good questions, let me know if you have more at support[@]exodus.com. -SL
Thanks for the question, Tanya. Apple Pay is no longer a feature in Exodus, however, we've added Ramp as a new purchase option. You can find out more about Ramp on the video, or read more about it here: fal.cn/3o1Ve. If you're unable to see the buy crypto feature, please make check you have the most recent release. If you've still got questions, you're welcome to email us at support[@]exodus.com. Thanks for being with us. 🙏 -MW
Hi Ekin, it's fantastic to have you in the Exodus ecosystem! I understand that waiting hours for your Ethereum purchase to go through isn't the crypto experience you deserve. If you haven't already reached out and are still experiencing delays, then don't hesitate to contact Ramp's support at this link: support.ramp.network/en/. I hope this helps. 🙏 -BT
Hey Debra 👋 welcome to Exodus! Since we're non-custodial, there isn't a traditional sign up process where you create an account. We have a guide on getting started, including steps to back up your wallet ➡️ www.exodus.com/support/article/37-how-do-i-get-started-with-exodus#backup. Let us know if you have any questions. -GR
Hey Bastion, right now that feature is not available. However, it's on our team's radar and they're working on a way to make that a reality very soon. Stay tuned! 😊 -GR
Hi Christos 👋 Awesome question! At this time, it's not possible to sell crypto back into fiat and withdraw, but we are looking into options for our customers. Stay tuned! 👀 -GR
Hey Mario 👋, Thanks for the question! Right now, we don't have a fiat off-ramp, so you'll need to transfer your crypto to an exchange like Binance or Coinbase to sell your crypto. Our article goes into detail 👉 fal.cn/3oMx5. Send us any questions that pop up. We're here to help. - CC
This sucks. Hawaii claims to support buying crypto on Exodus however we don't have that option per Exodus. Does anyone know what to do or if it's even possible?
I'm glad you reached out about this, Alan. I understand how frustrating it could be to not be able to buy crypto in your state. Please don't hesitate to email us at support[@]exodus.com, so we can get to the bottom of this! 🙏 I hope this helps. -BT
Hey there! These are good questions. Your Exodus wallet address will automatically be chosen when you buy crypto in Exodus via Ramp. Though, it's possible to review your wallet address before you confirm your purchase. Also, you will receive your Ramp order ID after your order is completed. Here's our easy-to-read guide that covers everything you need to know about buying crypto in Exodus via Ramp: support.exodus.com/article/1836-ramp-in-exodus I hope this helps, and feel free to email us at support[@]exodus.com if you need further assistance. Thanks for being part of the Exodus ecosystem, BV 🦾. -BT
Thanks for connecting here, Chris. Solana has recently been overwhelmed with bots and high traffic. We have this blog that covers the most recent event: fal.cn/3opqV. Let's hope these issues are resolved and happen less frequently as the network builds. 🤞 Ramp, our purchasing integration, is only available in selected countries and states. You can check out the info here: fal.cn/3o70r. If you are in an area where you should be able to use the Buy Crypto feature, feel free to email support[@]exodus.com. We are happy to take a deeper look into this for you! 🙏 -MW
A very important question, for sure! Here’s a bit more about how fees work with Ramp ➡️ support.exodus.com/article/1836-ramp-in-exodus#fees. Let us know if you have more questions. We’re here for you! -GR
Hey Andy, I'd feel the same way in your position. Having to wait for your money to be returned isn't the customer experience we set out to build. If you haven't already, give us a shout at support[@]exodus.com. We will try and have a go at speeding up this process, and getting you some much-needed answers. -GR
Another good question, BV. You're full of them! 🧠 More details about Ramp refunds can be found at this link: support.ramp.network/en/articles/451-how-long-does-it-take-to-receive-a-refund Since Ramp is a third-party API provider, you'll have to contact Ramp's support team for this type of question. I hope this helps! -BT
Catrina, I can imagine how frustrating it must be to have Ramp decline your purchases every time. You didn't do anything wrong! The fastest way to get answers is to email Ramp's support: support.exodus.com/article/1836-ramp-in-exodus#support. We're also here for you at support[@]exodus.com. We want to do everything we can to improve your experience. 🙏 -BT
Good news, Alison! Through Ramp, you can buy crypto in Exodus using Apple Pay globally and in the US 🎉 More details are posted at this link if you're interested: www.exodus.com/support/article/1836-ramp-in-exodus Thanks for letting us be a part of your crypto journey! Never hesitate to reach out to us for help. We've got your back 🥰 -BT
Can i buy crypto on exodus and give usdt wallet address of any other wallet? And one more thing in app it doesn't show inr currency but on ramp page its show inr currency
Hi Devendra 👋 Those are great questions! Firstly, when you buy crypto in Exodus, you are being directly served by our third-party fiat API providers, and in this case, Ramp. Ramp currently supports buying USDT on ETH and SOL networks: www.exodus.com/support/article/1836-ramp-in-exodus#assets You'll receive your purchased USDT in your Exodus wallet. From there, you can send your USDT to another wallet address: www.exodus.com/support/article/34-how-do-i-send-crypto-out-of-exodus If you see the option to buy crypto with your local fiat currency (if it's INR in your case), you can go ahead and try it out. Ramp connects to your bank account, not Exodus. If you don't see your local fiat currency in Ramp, then feel free to check out this section of our Knowledge Base guide: www.exodus.com/support/article/1836-ramp-in-exodus#fiat-currency Please don't hesitate to ping us if you have further questions. I've got your back. 🤗 -BT
Hey TytusG, if there is something not working we can definitely help resolve the issue blocking you from using Ramp. If an order is stuck or the platform is not working well, you can also contact their support team via chat here: ramp.network/. Let us know at support[@]exodus.com if we can help get your fiat-on ramp working so you can DCA into winning 🦾 -SL
how does the identification work Do I get a video call or something like that with other companies or do I just have to provide a few details about myself?
Excellent question, Norah. All customers are required to provide basic identifying information, including full legal name. You can learn more about how Ramp works at this link: fal.cn/3o1Ve. I hope this helps, and if you have any further questions, you can contact Ramp's support team here: support.ramp.network/en/. 🦾 -BT
Hi Crypto Punk, the best way to get help with your crypto purchase is to contact Ramp's support directly because they are handling your order. I'll share some more details at this link: support.exodus.com/article/1836-ramp-in-exodus#support. Hope this helps! -BT
Hi Triston! I will make sure the team knows about your request to add more crypto purchasing options in Exodus via Ramp. This would be great for many users 🤝. However, this decision is ultimately in Ramp's court. You can learn more here at this link: support.exodus.com/article/1836-ramp-in-exodus#ramp. I hope this helps. 🙌 -BT
One of the biggest problems I have with Exodus is that I can rarely ever meet the minimum amount exchange on your platform. Why is so high just exchange?
Hey again Triston 👋, thanks for the feedback. The exchange minimums depend on several factors such as liquidity, exchange rate, network traffic, spread, etc. These are market conditions which we have no control over. We wish this weren't the case. In the meantime, I highly recommend using the FTX integration as the minimums are as low as $1 🎉 fal.cn/3lmR. As always, we're standing by if you have any questions! -BT
Hey Rodrigo 👋 Great news- you are able to purchase crypto using Ramp in Brazil! Here's a list of all the locations where this feature is available ➡️ support.exodus.com/article/1836-ramp-in-exodus#availability. I hope this helps! -GR
Hello! You may find this tutorial helpful. support.exodus.com/article/1836-ramp-in-exodus This will show if your country or territory is available to purchase crypto using Ramp. If you have any questions, please email support[@]exodus.com! Thanks. 👨💻 -EB
I'm glad you reached out 🙏. You'll automatically be offered either MoonPay or Ramp when you buy crypto in Exodus based on your location: 👉 support.exodus.com/article/2025-how-do-i-buy-crypto-using-moonpay-in-exodus. I hope this helps, Lana 😊. We're always here if you have any additional questions! -BT
Hey there 👋 Fees will vary depending on the asset you're looking to buy. Great news, though! We've partnered with Ramp to offer zero fees for a limited time on select currencies. Definitely check it out. It's a deal that's hard to pass up. 💯 -GR
Thanks for reaching out, Kruger. Buy crypto is a new feature, so from time to time, it may go offline for maintenance. Try refreshing: fal.cn/3lphj and if that doesn't work, you can email support[@]exodus.com. We'll be happy to look into this for you. 🙏 -MW
Great question, Keno! Here's our step-by-step guide to buying crypto using Ramp in the Exodus desktop version: www.exodus.com/support/article/1836-ramp-in-exodus#desktop. If you have further questions about this, please don't hesitate to email us at support[@]exodus.com. We will reply as soon as possible 😊🤝 -BT
Hi Jayy. 👋 Would you perhaps be residing in a state that does not allow crypto purchases via our provider? Have a look over here for further clarification ➡️ fal.cn/3pnFO Ping if anything! - AC
Hi again Jayy and an updated note as you might be experiencing the following; the “Buy Crypto” tile seems to fail to appear in the app. The issue may be a delay of sorts, as the tile returns for some customers. Job is currently being done to restore full purchasing functionality as soon as possible. ⚙️ - AC
Hi Chinasa 👋 If the order is pending for a while, it could be stuck with our 3rd party api provider Ramp for some reason. If you can send us an email at support[@]exodus.com, we will be able to help you. Please include your order ID in the email as outlined in this article: support.exodus.com/article/1836-ramp-in-exodus. If you have other questions, I'm here to help. -SL
Good question. Generally, your crypto should arrive between 5-20 minutes when buying crypto through Ramp: www.exodus.com/support/article/1836-ramp-in-exodus#issue. Since Ramp is directly serving your crypto purchase in Exodus, it would be best to contact their support team for further help with this: support.ramp.network/en/. If you have any additional questions, we're here for you at support[@]exodus.com. Hope this helps. 🙏 - BT
Hi Evelyn 👋 Sardine is a third-party fiat API provider in Exodus ➡️ www.exodus.com/support/article/2691-how-do-i-buy-crypto-using-sardine-in-exodus If you have any additional questions about your transaction, don't hesitate to email us at support[@]exodus.com. We're here for you. -BT
Hi Paul 👋 That's so strange. Can you update your app to the latest version? Also, you can reach our support team 24/7 at support[@]exodus.com. We're here for you if you need anything! 🤝 -ES
Great question, Andrea! 😊 You can buy crypto with PayPal and then send it over to your Exodus wallet. Here are the instructions: PayPal: www.paypal.com/us/cshelp/article/how-do-i-transfer-my-crypto-help822 Exodus: www.exodus.com/support/article/33-how-do-i-receive-a-crypto. I hope this helps! And just remember - not your keys, not your crypto 🔑 -BT
Great question, caferg1 🧠. While I can't guarantee if or when Ramp will be supported in your Exodus desktop wallet in the near future, customer feedback plays a significant role when it comes to deciding our next development moves. That said, I have submitted your feedback to the team. In the meantime, this guide might be helpful for you to sync your Exodus desktop to mobile! ➡️ fal.cn/3oswX. Hope this helps 🙌🏼 -BT
Hey Jason, at the moment XMR is not on the list of supported assets for purchase. It is still available for trade if you're interested in using the exchange. -SL
Smart question, Enrique 🧠. Ramps commissions will vary with the market conditions. You can learn more about fees here at this link: support.exodus.com/article/1836-ramp-in-exodus#fees. Hope this helps! -BT
Thanks for reaching out here, retroverbz. Please check if you have the most recent update here: fal.cn/3lpdP. You can also check that the service is available for you here: fal.cn/3o70r. If it's still not working, feel free to email us, support[@]exodus.com. We are here to help. 🙏 -MW
Hey there 👋 We have a list of all the countries where Ramp is currently available on our website ➡️ support.exodus.com/article/1836-ramp-in-exodus#availability. Unfortunately, it does not seem that Panama is included on the list right now. 😔 That's not to say it can't happen in the future. Stay tuned! -GR
Hi Aviel 👋🏼 you do unfortunately have to be 18. You can read the terms of service for RAMP network here: fal.cn/3p3U0 Right now, there is no sell feature, so you'd only be able to swap. Let me know if you have more questions, I'm here to help.
i have bought $190 LTC which with ramp fees are $50 less but thts not the problem. the problem is that ive been waiting for 2 days and still nothing i dont even have a transaction recipt but i payed already have u guys any support for this?
You certainly deserve better, gerr. Having LTC held up for 2 days isn't the crypto experience I'd want. Because Ramp is one of our third-party API providers, the fastest way to get help with this issue is to contact their support at this link: support.ramp.network/en/. Also, don't hesitate to email us at support[@]exodus.com. We want to know how Ramp support goes. We're here for you. 🙏 -BT
Hi again, Kruger. Thanks for watching. Yes, you can send crypto from your Exodus wallet. Here's a guide that explains it: fal.cn/3lmOb. I hope this helps. 🙌 -MW
Great question! Both Ramp and MoonPay require users to be at least 18 years old to use their services: ramp.network/terms-of-service/. Hope this helps. -BT
Здравствуйте Миша. Граждане Украины могут покупать криптовалюту в Exodus через Ramp. Я вышлю здесь ссылку на наше руководство по базе знаний: fal.cn/3t9A0. Надеюсь, оно будет полезным. Мы здесь, если вам понадобится что-то еще! -BT
Hi there 👋 If you are using the integrated exchange, it's possible a stuck transaction is sitting with one of our 3rd party exchange providers. If you send us an email at support[@]exodus.com, we can look into the transaction and help speed things along. Exodus is a non-custodial wallet so only you have control over your funds. We have no way to pay you, though exchanges or purchasing crypto is handled by 3rd party API providers. Hang in there, we are here to help. I'll stay alert for your email 🙏 -SL
