How to create incident in another instance without coding | ServiceNow Ebonding with IntegrationHub 

Hi Gaurav, It's a great tutorial. Thank you for uploading it. I just want to provide a small suggestion.When you are showing 2 different instance,please change the theme of any of the instance and you can change the Page Header Caption in order to make it more clear so that every time we dont have to check the URL to see different instance.

Thanks for making this video. keep making such kind of videos Because Sharing knowledge is like caring

Hello Gaurav, Thank you for uploading these type of videos.

Awesome video.....And now I'm interested in Integration as well😊

It is very usefull, also please help to make video bidirectionl to create/ update incident

Thanks for the video. Couple of questions - why do you need to assign "ITIL" license to the SaaS user? - why can't the SaaS user act as an ESS user? In other words, is it mandatory to assign an ITIL license to leverage the ebonding? Thanks.

How to update the correlation display and ID fields once the record is created. Since update can be done the correlation id is not empty.

Excellent video

thank u sir u r really doing a great work.

Great video could you please put some video like showing integration with some other ITIL tool for e-bonding like BMC Remedy

Thanks 🙂🙏

Hello, great tutorial. I have built up such scenario manual by soap web services and a lot of coding. I have found out, that add an attachment into the incident, will not trigger the business rule on incident table. Adding a worknote or comments will run the business rule on incident table even the data are saved into "sys_journal_field" table. How are attachments, worknotes and comments are handled on your example using integration hub ? Unfortunely I can not install this plugin on my personal developer servicenow instance (or can I ?)

Thank you for video!! Can you please help with docs or video which had servicenow to jira integration using integration hub?

Hi Gaurav, can integrationhub used as IT discovery tool to pull asset details CIs, service to servicenow.

Hi Gaurav, Great Tutorial , Can you please let me know how can we set the Ebonding with multiple service now instance imagine a MSP scenario and we need to create connections with multiple servicenow of client

Very good video. Thanks. Please can i ask you if you have more connections and credentials how do you assign them to the flow or action to know which one use ? Thank you very much

In Servicenow Flow Designer Actions in above video I am not able to see Servicenow ebonding Example? SO what we should do to make it visible in actions?

while creating credentials, which password do we have to put in the "Password" field, the destination instance password?

Hi sir, it's working effectively. Could you please help out, How can I populate a correlation I'd (incident number from source intance) in the destination instance. Please guide me the best way to populate correlation I'd.

Great Video. But There is one bug, when we use this ebonding spokes it will create n no of incidents or you can say recursion takes place. Need to know how to stop that recursion.??

What if there are user defined fields on Incident form on source instance and in target we dont have it yet and then add them manually, will these steps ensure data transfer of all the fields? Please respond , I have a current task of integrating 2 instances for HR cases.. thanks.

how can we do the same for the change requests or problem application?

Hi Gaurav, I have followed what ever you mentioned but it is showing this error: Error: User Not Authenticated Details:Required to provide Auth information (Process Automation.204645b0b3f0030024a3051a16a8dcf8; line 6) Please help me over here. Thanks, Sakeena

How to build a flow designer to create and update the existing record in a single flow I'm trying to create a flow for integration hub where I want to Triger both create and update action in a single flow. when I use Create or Update action, it is creating new record again and updating it in target instance rather it should only update existing created record in target instance.

great!!!!

Hi gaurav why did you create integration user in destination instance and what is the significance of giving those two roles to that user?

Hi could you please provide video on update remote incident

Question: on the flow there is no connection selection, I assume that the incident, is sent to every connection of "Connection Alias = sn_ebonding_ah.ServiceNow" ? Right ?

How to get connection alias name

I have tested a little bit further, so I can resume: - for create and update you would need 2 flows - no attachments are synced - work notes and additional comments are not synced - when I resolve the source incident (include to fill out resolution code and close notes) the flow results into an error ("Error: Operation Failed Details:Data Policy Exception: The following fields are mandatory: Resolution code, Close notes (Process Automation.9aa649b0b3f0030024a3051a16a8dc3a; line 6)"

Hi Gaurav, Thanks for the informative video. I've a doubt here. Is it also possible to integrate multiple instances at at time (with the same connector - I've checked 'allow multiple instances' checkbox in the connections alias )but it is only picking the first connection. Can you help me in this?

Anyone have created Bi-directional integration between servicenow instances using e-bonding?

Hey do you have any plans to post videos on creating custom actions.

Poor explanation