As a creative and a graphic designer, I encounter many moments when people comment on my work and ask for changes more times than I would want to. It is really really frustrating, trust me. Every graphic designer knows this. However, it is something that one has to learn how to handle without being disrespectful. Every single person in the world has a different opinion and see things differently, and we are not obligated to agree. It has happened to me in the past that when people criticize my work or give me their opinions, I just nod and say I agree with them because I am afraid to be irrespecutful and disagree. After watching this video I am planning to apply this method from now on. Pause, think, express my point of view cleanly without setting it up as a conflict. That way I can express my opinions on why I think a design works or why I disagree with their opinions. If I want to be productive, effective communication is essential for everyone. Especially in the workplace. You can successful negotiate your ideas and gain respect among your team members.
Hi Laura. Great example of a daily struggle. Can I offer another tip? I learned this from a friend. When somebody says something critical and I disagree with it, I say, "Tell me more of your thinking on that." That makes them feel heard, which is very respectful, and gives me time to process their opinion and form a response. I've seen very composed communicators do this in really high-pressure situations. "Tell me more of your thinking on this." Then after you've thoroughly listened to them, you are all set up to say, "Here is my thinking on why I think this works." Again, thanks for the comment. I appreciate your point of view.
Laura, as a writer I have experienced exactly what you are describing during workshop sessions--the struggle is real! I find that when it comes to incorporating people's feedback, it is important to practice some level of selectivity. Listening to everyone's take is important, but this does not mean that every suggestion you receive should be implemented. That's when Alex Lyon's advice in this video comes in handy, for when you need to disagree with someone, and also preserve the relationship/business partnership.
I completely agree with your response Laura! We all have different opinions and see things different and if we disresppect others just because we may not agree with them it can cause us problems in the workplace. It was nice to see that this video will help you in future situations with your job position. It is important to always respect those we work with so that we can keep a positive atmosphere. You never know, everyones disagreements can make bigger ideas for future plans and help out a company.
I agree that many people who ask for our services for completing a work are very disrespectful when they do not like it; they just criticize and could harm other people's feelings and doubt about their abilities. That's why it is important to have an open mind when you hire someone for doing a work because not everyone has the same vision of a specific thing. It is important to tolerate and understand the point of view of others; and if you don't like the work, it is important to express it in a very respectful way.
My partner is a graphic design major at the University of Florida, and engaging with her in sensitive conversations such as political ideals is a lot different from critiquing her work. My point is this might deviate in all fields of business, I'm just glad there are people in the world such as yourself i can expose myself to and gain practice.
This video has made me look confrontational situations and disagreements from a different perspective. The third step: “express opinion cleanly” was something I hadn’t really thought of before. It’s difficult to respond to a statement you don’t agree with, without using rebuttal words such as “however” and “but”. I now will use the pause to think about how I will respond.
Same here cpena057, it is has given me a different perspective on how I communicate with others. Pausing is going to help everyone when they do try to respond, hope this video finds everyone else well. Thank you again Mr. Lyon.
Using the pause not only allow us to take a moment to think and regroups ourselves just like our thoughts, but we also avoid the dreaded "but" or "however" that could impose a negative impact upon the conversation and it may prevent the audience to be continue to have an open mind and a positive perspective.
I have had to use this step so many times at work that now it just comes second nature to me. I realized early on that words such as "however" and "but" already get the other persons arguement muscles engaged as well. Taking a pause thinking about how I will respond has helped me very much.
before watching the video I also felt the difficulty of responding to a statement i did not agree with, and also agree with the use of a pause before doing so.
I completely agree with your statement. Typically, rebuttal words are used to prove the fallacy of an argument, therefore the other person might take said words in a defensive manner. Instead of immediately lashing out, one should pause for a few moments and restructure our thoughts into more positive ones.
My biggest goal in conversation is not to degrade or alienate the other person, but I feel like I often do that because I’ve never had any other tools to use during communication. This video helped me change my mindset toward communication. The goal shouldn’t be to “be right”. Thank you!
Hello Diana, I too found that this video makes me change my mindset about how I communicate in my personal and professional life. I like how you mentioned that your biggest goal in conversation is not to degrade or alienate the other person when communicating. I would like to think that most people never intentionally do this, but I know sometimes we may accidentally do so by using words that can be taken the wrong way. The tools in this video are great for helping us take a look at the way we communicate, and reminding us to take a second to pause so that we can think about the words we will use to express ourselves. I also like how he explains that we need to be sure to appreciate the other persons input before stating our own. I know that I will be making more of an effort in the future to communicate with others rather than accidentally turning it into a debate, and like you mentioned, the goal shouldn't be to "be right", and we should all be able to have our opinions appreciated.
Wow! The moment I disagree with you, I noticed my heart pounds so fast and I lost my words. Thanks for these 3 steps. I’m going to use them in my conversations for sure.
I couldn’t agree more. I’ll use these steps too in my conversations. The three steps are very useful for building relations and avoiding fights in disagreements among team members.
Yes! It's hard not to lose your cool when in disagreement with someone. I think it was a great idea to make "Pause" the very first step in the video for that very reason 😂
I find it incredible to read the way you noticed this concepts affect while learning. Holding your head high and knowing that you and your colleague have successfully exchanged opinions, shows two individuals that are intelligent and eloquent.
I am the same way! And now that I am growing up, this video has shifted my perspective on how I want to say things out loud and motivated me to alter my delivery. This is most important when in more professional settings. When I want to say something in the moment, I find myself lost and feeling overwhelmed.
This video has really shifted my perspective on how to handle disagreements, especially in professional settings. I’ve often found myself either avoiding conflict or being overly cautious in how I express my opinions, which sometimes limits productive discussions. The idea of pausing, thinking, and then expressing my viewpoint respectfully is something I’m eager to put into practice. It’s such a valuable reminder that the goal isn’t to 'win' the argument, but to communicate clearly and with respect. This is definitely going to help me improve both my personal and professional interactions!
It is very easy to avoid the argument or think to deeply in it but it's always best to hear them out and if you still need a second pause rearrange your thoughts and state your opinion. Usually when you aren't interrupting others they won't interrupt you and if they do you can tell them wait hear me out I heard you out so do the same for me. I've done that a few times and most of the time when they let me finish either they see their errors or can correct me if I'm wrong.
The hidden gem I found in this video is the word “Respect.” It is important to let the other person know that you respect their opinion even if you are not agreeing completely. It is important to avoid using words like “but” or “however” because it can cause values or opinions to feel disregarded and not listened to.
Hello Sarah! On top of using these tips to communicate your disagreement we also have to take into consideration how the other person is feeling. It's crazy to me that specific words could devalue someones opinion or input, but learning how to respect their them can make a huge impact on that person or team.
Sarah! I love your comment about the hidden gem being "respect." We tend to disagree so easily- however fail to incorporate the respect factor. I love that the video gave step by step examples on how to maintain respect when disagreeing. For example, the speaker explains to state "I respect what you have to say, I believe differently because.."
I agree with your observation, respect is the hidden gem in this video. Even though you do not agree with someone else view, it is vital to respond in a respectable manner for the conversation to be constructive.
I agree with what you have said. It is important for people to show respect even if you disagree with someone. It shows that you are coming off in a professional manner when you show respect to both sides.
I totally agree! Respect is the most important part of the communication process. Nobody can force anyone to think a certain way and there's also no right or wrong opinion. When there's respect in a conversation there is also trust and this creates a safe space where there can be effective communication.
I think videos and ideas like this are extremely important for my generation to learn. People don't have conversations anymore, they just argue. They also focus on ways to demean the other person rather than using facts to make a point. If my generation does not learn these vital lessons it will progress for our society as a whole nearly impossible.
Hi James, I definitely agree with you on this topic. Our generation needs to learn to instead of argue and cut each other off, they need to speak and listen. It's important to not think you're always right and that it's fine if there is a difference of opinion. This is something we must push on in today's society.
James, I agree with your comment. People nowadays always resort to yelling and arguing when someone does not agree with their opinion. Belittling them, name calling, and mentioning irrelevant details is the "norm" now. We have forgotten to listen to others opinions and show them respect, even when our opinions don't match. We need to show others respect, similarly to how we want respect shown to us.
Attacking and demeaning the other person is never good or productive for a conversation. Using facts and rhetoric is far more important and effective. We have to give the other person the space to take in our ideas and really process them. And this might not a problem of just our generation. There are plenty of older people who refuse to listen and really consider what the other person is saying.
I didn't realize how important communication effectively was until I came across this channel!! I'm very thankful for this content and the knowledge shared in order to move forward by putting it into practice and helping better ourselves and relationships in doing so. I use these videos to help me with coparenting and going to Dr offices with my daughter and her dad. These videos help me to feel more prepared for these stressful encounters.
This video is really helpful for improving effective communication in teams. I think the hardest part is listening without interruptions especially when you completely disagree with an opinion.
Watching this 7 minute video has changed my perspective completely on certain hard situations where you might not agree with others. One of the biggest things learned from this video is to always take a step back from a situation and really process it so you can speak a well thought out opinion and a respectful delivery. Sometimes not agreeing with people can lead to escalating conversations, words that shouldn't be said, and even degrading others. This is what we want to stay away from. These 3 steps are key!
I remember one time having a discussion with a classmate during my sophomore year of college. The debate began with a very calm and respectful tone, but as it progressed, you could feel the emotions intensifying between us. I began to use the tips provided above, since I heard someone mention them in a Ted talk. My classmate, on the other hand, did not use such tips and I remember that the whole class began to back me in the argument, simply because I was coming off as a more respectful individual. These tips work wonders!
Hi Felipe, I believe that your approach to replying to your classmate was the most professional approach. I believe that small things like this help shape your persona into a respectful one.
The best thing to do in a situation as the one you’ve described, is to pause, allow yourself to think and respond with something positive and respectful. Clean expression that does not create conflict.
Hey Felipe. I share the same experience as you do. In college sometimes debates get a little bit too intense. People even start shouting because they are consumed with anger and stress, and because they don't like to be contradicted. These tips really help primary students to learn how to deal with such situations not only in a college classroom but also outside in the real world.
I've been in the same situation as the one you stated above and it is true that taking the respectful way always ends up benefiting the person who took it. Instead of letting emotions run high, being respectful gets the disagreement moving in a professional way without directly insulting or hurting someone else's opinions or views. It is so important to take into practice the tips that were given in this video as it can be seen that they work in almost all situations for the best.
yes most of the time when you pause, listen, think and wait for them to finish their idea, you are going to come out with a greater point of view and probably better argument than the one that they explained you but making sure that you explain your point without attacking or taking their point of view down.
Communication is key! In the sales industry, I am constantly interacting with various types of people. Your ability to communicate effectively is key to your success. By changing the way you listen, you can turn an argument into a healthy and positive discussion.
Communication is everything nowadays. You must make sure you get your point across clearly to whomever you're speaking to. Just as important is to refine your ability to really hear others out and get a beneficial discussion going where ideals are exchanged and their is as little confusion as possible.
Hi Nicholas, Great point! Communication is a two way street and requires you to look both ways before crossing. Learning to get your point across effectively without the use of degenerative language such as the commonly used word "BUT" is just as important as refining your listening skills to understand and appreciate another person's point of view. Too often many people are concerned with respecting and valuing another perspective and so they fail to convey their message in a powerful way. Using degenerative words and improper body language can really detract from getting your point across in a powerful and effective way.
Even though these concepts should be common human courtesy, they're easy concepts to practice. Lyon preaches pausing so that our brains have a few seconds to process information before jumping into making a potentially ignorant comment. You can still leave a conversation "agreeing to disagree" while showing appreciation for the other person's opinion. Totally agree that effective communication is key...not just in business, but all aspects of life.
The power of listening first is a key to success in sales and business development. To your point, listening helps us as individuals to understand each other and put out the reasons for our beliefs and decisions. Keep on listening!
Hahaha this is golden. In all seriousness though this is a very useful skill that you could use in everyday life such as disagreeing with parents or with a boss. It's important to try not to offend people especially in this day in age.
In many of my past and present experiences, both professionally and personally, I have developed and practiced the three steps mentioned in this video. I find them to be helpful guidelines for communication in multiple settings. I agree that although there are only three steps, they can be challenging to accomplish every time you are trying to communicate differences of opinion. The part of this video that resonated with me the most is when Alex Lyon says it is a way to change the way you listen. It was a reminder for me, that there are two parts to effective communication, Listening and Responding. Often times one forgets to listen and instead focuses solely on the response, missing much of the information and growth that comes from effective communication and exchange of ideas.
Elena I absolutely agree with you in this! Lots of discussions happen or become worse because we don't listen to what others have to say and instead throw out our own opinion out to them. As a consequence none of the discussers listen to each others opinions and the discussion turns into an argument.
Through time and work experience, habits are taken which help one to have a better perception of listening to other people, the most important thing is to carry out the 3 steps underlined in the video to have better communication and power share different ideas and opinions.
Elena your comments align with my thought process. I think people are listening to reply, instead of listening to understand the other person's point of view. Also, at times, we are listening and thinking of solutions or what to answer when we do not understand the issue fully because we were not active listening to the other party.
I will try this technique with my husband next time he talks to me. I think that Donald Trump has mastered this technique. He always starts with a positive statement, and then he shoots the bomb. However, President Trump does not show respect for people that disagree with him. Most sale people have mastered this technique. For me, the hardest part is the pause. Most people talk from their feeling that is why it is hard to argue with them. Showing respect is part of my personality, and I focus on the good part of people. When the conversation gets heated, I look the person in the eyes and make my point clear with examples. I use the words “but” and “however” often. What I think is part of a learned technique. I am wondering about changing it and improve my way to disagree respectfully!
Great point Eneida, I also am guilty of using those words when trying to make a point. Pausing is the hardest part to change as it's an internal dialogue. This will definitively take lots of practice but well worth the effort. These are skills that will apply to multiple areas of life and in everyday interactions.
I agree, Donald Trump is definitely an individual who does not respect the opinions of other. Looking at the video and watching the behavior of Trump, it is evident that it is more positive to use the steps in the video in order to create positive interactions with others and create connections.
Hi Eneida! I agree with you, I am guilty of using the word "but" a lot in conversations when I disagree. I try to pause and really listen to the other person to understand where they're coming from, and usually it helps unless I'm in a heated conversation. That makes pausing harder than it already is. Once you learn to have patience to be able to pause and understand them, I think it would make your life less stressful! I'm still working on this as well!
These techniques can work in a lot of ways such as in your case with your husband you may be having a hard time talking to him, conversations may escalate so pausing, respecting the other persons opinion can be a couple things that may help in conversing with someone.
Even though it sounds simple, I think the first step is something that many people overlook. Cutting some one off mid conversation or expressing your own opinion immediately may come off as aggressive. It's also possible that you would've agreed with the other person's opinion if you hadn't cut their conversation so short. This resonated with me the most because I am usually conscious about listening to what other people have to say.
As a marketing manager, the point about listening more than speaking during disagreements was a valuable reminder. I’ve seen this in action during marketing meetings, where actively listening helped me incorporate different perspectives and come up with more effective campaigns.
One of the ideas I encountered in the video was the need to acknowledge the other party’s point of view during a disagreement. In the previous discussions where temper flared, I noticed that people’s perceptions calmed down when one was willing to listen to the other. I thus discovered that when I put much effort into listening instead of trying to make the other person wrong, the discussion moves from debate to discussion. This approach not only helped to produce a better result but also helped to work on the relationship from a long-term perspective.
The concept I have experienced in the past from this video is struggling to disagree respectfully. I feel as though we all struggle with this when we get angry or frustrated. My parents own a a business so it’s harder to work with family and disagree. All employees of their business are family, so when we disagree we don’t say our thoughts as respectfully as we should. This video gave me insight on how to work on this and become better. I learned that if you pause and think about what you are going to say, then you can avoid disagreeing in a disrespectful way.
I have also found myself in similar situations working with family and having trouble disagreeing respectfully. Since your relationship with one another have a different dynamic than a normal work environment, you are quicker to express yourself without thinking of the impact it may have on the other person. Slowing yourself down and thinking about how you may be coming across as disrespectful really does help in situations like these!
As someone who almost always tries to avoid confrontation, I found this video extremely helpful. Before watching this video I usually tend to just not state my opinion if i disagree with someones statement because i always felt my opinion would be taken in a bad way. This video has provided me with the tools to effectively get my point across but in a way that is respectful to others opinions as well.
I totally agree with you, Mrs. Cate. Video gives us essential tools to express our points of view while being respectful. The fact that we have a specific opinion about something does not mean that it is obsolete, we must respectfully discuss it with the other person to reach an understanding. Part of this exchange of ideas is the famous "pause" that is undoubtedly the fundamental key to clearly understand what the other person wants to tell us.
This video has definitely made me realize how to communicate properly in pauses, expressing respect, and expressing my opinion cleanly. These three steps demonstrate how well you can express yourself in a way that you would not offend someone with your comment on something. My job is working with customer service and sales, it's really hard to communicate with one another. There are a lot of people who have different points of view on things or would completely disagree with you. With these incredible 3 steps, I could now say that I could successfully add this to my daily life and freely express my opinion cleanly.
Being in the customer service field there have been countless times where I've used these steps by Communication Coach, Alex Lyon. I've used these 3 steps, 1. Pause 2. Express Respect and 3. Express Opinion Clearly as a receptionist almost, every day. There was an incident where I've used this method of being able to disagree respectfully, as one of the tenants for the management company I work for did not agree with the fact that due to his rent being late, that he had to include a late fee with the rent payment. I "paused" and let the tenant vent as to why he was paying his rent late, I "expressed respect," for I understand circumstances come up in life and we lose track of time. Lastly, I've "expressed opinion clearly," by letting the tenant know that I do empathize with him however it is per their signed lease agreement and on my end, there wasn't anything that I can genuinely do but accept the rent payment and hand it over to the accounting department. I, however, went above and beyond to contact the manager of the department and made them aware of the situation so they were able to in fact better assist the tenant.
As someone who loves working in a group setting, I have had my share of disagreeing. Something that this video has made me realize is that its not only about listening to others its how you listen and respond to others that can promote a respectful atmosphere. Eliminating "but" or "however" from a rebuttal can help facilitate a professional environment where more than one idea can thrive and its not one idea or the other. I will begin to practice these steps so that I can apply this listening and responding technique in my professional life. Thank you.
Jonathan: what you say is very important. For teamwork, it is essential to achieve good communication based on respect and analysis of each proposal, this allows the brainstorming to develop fully. The idea of one member of the team may be antagonistic to that of others and the phenomenon may be repeated among other members of the team, it may even seem a chaotic phenomenon, but when all ideas are respected, all variants are analyzed, in an environment of respect, without belittling any opinion, this antagonism in most cases allows us to find the best solution. If there is not an environment of trust where each person feels heard and that their opinion is taken into account, it will constitute a brake on the proper development of the work team and the company.
This video is an eye opener and showed how to disagree is a respectful manner. It broke down the process into three parts: pause, express respect, and express your opinion. I have caught myself several times to interrupt someone before they finish their thought. Also, when I do not agree with someone I do use negative filler words and this video gave me an alternative that I will now try to put into practice. Recently, I had a disagreement with my mother and interrupted her half way through her argument and did not give her time to express her thoughts. Instead, I interrupted her and immediately began to disagree with her. Listening to others and respecting their opinions is a proper thing to do and shows respect.
As a supervisor for an aviation company I believe this video can easily be applied to my work life and it is an excellent skill to learn and develop. You could never go wrong using this method when you are in a disagreement with someone. It is the perfect way to keep things calm, civil, and work friendly. I have used this in the past and will continue to use it with my team at work as it helps me stay cool, collected, and respond respectfully as everyone should always be treated. It is impossible to always agree and see eye to eye with everyone so it is important to know how to communicate with others when in a disagreement.
This video was great at addressing the topic of disagreeing respectfully in simple, yet professional terms. The three steps are pause, express respect, are express your opinion cleanly. A concept in this video that I have actually experienced in the past in real life is the first step that coach Alex Lyon mentions is to pause when you hear something you don't agree with. I always pause when I hear something that I don't agree with because I am giving myself a second to analyze exactly why I do not agree with what they are saying and I am giving myself time to explain respectfully why I disagree. This video made it clear that pausing is a productive concept.
Hello Zoe, I agree with you on pausing being a productive concept. Pausing is just something you should always do to not come off as a rude person. I also agree with you in how the video does a great job in addressing the respectful way to disagree with someone.
While through my previous experiences I have had work place disagreements, this video gave me a new perspective on conflict resolution mainly with it's third point. I have learned over time to pause, and express respect, but the idea of avoiding conflict words is new to me. It made me reconsider my personal and professional behavior in that I often try to view a disagreement as a debate instead of a discussion. With these new ideas I hope that I can more quickly resolve communication issues.
It is true that disagreement is one that prioritizes logic over our emotions about the situation. So, we don’t forget to place our emphasis on the reasoning and information supporting the disagreement. Since it is inevitable. But, there's a wrong way and a right way to present our own arguments.
I learned myself during my own experience that before arguing you always have to think and analyze the other person point of view without imposing your way of thinking, that way will make the conversation more fluent and keep it professional.
The video also helped me to realize that, although I speak respectfully, I am imposing my opinion. The approach of always wanting to impose our opinion ends up being harmful to ourselves since it creates a tremendous limitation in our perception; knowing how to listen and understand other people's opinions is a key skill to cultivate wisdom.
I have been working in the hospitality industry for about 3 years now and I have used these tips multiple times in situation at work. It can be a difficult situation if you are unsure how to disagree in respectful matter. These tips have helped me ease situations with guest who were upset or not pleased with something and as well express my opinion with others at work if I don't agree with something.
One concept that caught my attention was the importance of pausing before responding during a disagreement. This simple act not only gives us time to reflect but also demonstrates respect for the other person's point of view. In my experience, this approach could help create more thoughtful, and constructive discussions, especially in team settings where different opinions often conflict. Another takeaway was the idea of expressing our own opinion without negating the other person's posture. This encourages a collaborative environment, which is crucial in both leadership and client relationships, particularly in industries like finance and marketing. Implementing these techniques could lead to more productive, respectful conversations, even when opinions diverge.
When I used to work in a corporate setting, you don't always consider how and when to respond to things at which you disagree. Most or all of the time, it's a quick reply like "No, I don’t think that right” Now with Coach Lyon’s method the Pause, Express opinion clearly it is mind blowing. Viewing this video enabled me to learn a new approach and are great options to pause and reflect before communicating.
I believe that expressing opinions respectfully is the most important part in this video and as mentioned it is most definitely becoming an old fashioned thing. Most people tend to not do it purposely but they express their opinion in a matter that makes it seem as if their opinion is better or more accurate. In the business world, it is important to express respect to be sure you have a good relationship with others in order to continue to do business and make connections with others that will be memorable. Expressing respect can go a long way, not just the work place, but in life in general.
I agree with the fact on that the mentioning of the expressing opinions respectfully has turned into a old fashion thing. Now people just interrupt and don't allow others to be able to voice their opinion and speak their mind on how they feel. The just abrupt and speak how they feel with no idea on how the other feel or is saying. Its not done purposely as you said but people need to be able to give that person the opportunity to have a voice and then after the next can share what they have to say.
I really agreed with your point on pausing before you answer or disagree with someone. Now a days people are too quick to anger and have a strong desire to argue and interrupt one and other but that is a bad way to converse and can be toxic at times. I agree that pausing can benefit you in conversations because it can help you understand the other person better and also give you more time to formulate a better response.
I currently work in a start-up, and most of the time, we have to brainstorm for specific topics. I have used one or two steps whenever I disagree with a marketing approach. However, knowing these three steps in the correct order makes it easier to dispute while respecting the other person. Great video.
Hi Daniela, I agree. I think having the three steps and in the specific order can be very helpful because once you have it down, you just have to rely on muscle memory. You know the process and can more easily think through what is best to say.
I agree that it is important to use all steps for the best results. People can be complicated, and the way you speak to people is just as important to the actual material you speak. It's important to be respectful, and not let the other person feel overwhelmed when communicating with them.
The first advice to pause is really helpful for people to express your opinions without disrespecting the other party. This video has provided so much knowledge when it comes to having a disagreement respectfully.
These tips can be useful in so many different areas of life. "Multiple opinions can exist in a discussion without one having to be wrong." I completely agree with this statement, it is so important to effectively listen to other's opinions- it can provide a different perspective. It is not always about being right because everyone has their own experiences, opinions, and beliefs. I believe by using these tips I will not only become a stronger listener but I will be more successful in my communication skills.
Thank you, Jessica! I was simply thinking the same, being a stronger listener can improve so much individually and for future experiences. It is about being respectful of others and their personal opinions.
I really needed to see this! Disagreeing respectfully is something I struggle with, but these tips make it sound so much easier. I love the idea of pausing and expressing respect first. It’s all about having a conversation instead of a showdown. Thank you for this.
As a college student coming from another city to Miami, these tips are very important in my personal and professional life because it is rare you find several people with the same opinions. Therefore, it is crucial that one know how to respectfully disagree with another persons statement or opinions on a certain topic, as you will find yourself in a situation where you are required to debate. I believe these steps, pause, express respect and express opinion cleanly are simple, yet very effective in all situations you may be placed in.
These 3 steps have really helped me realize that there is a way to disagree respectfully, but it takes two to tango. In past experiences, people have had a hard time disagreeing on certain topics on things and go about things the wrong way. I can blame myself as well on certain topics that I have caused an issue at time and I feel everyone still struggles with this and it’s something we all have to work on together. Some topics may be controversial and people tend to be very passionate in their beliefs and that is probably the main reason why people disagree in the disrespectful ways that they do.
Out of all 3 steps "Express respect" was the one that resonated most with me. I had grown knowing to pause before giving an opinion or answer and I believe that most people at least try to do the same. But the step 2 is the perfect connector that keeps discussing a topic from arguing. I work in the area of International Business and I keep contact with people from Asia and Israel mostly. Both cultures base their societies on respect, so this 3 steps will become my primary tool during product negotiations and marketing strategies.
Having to pause and allow the person to speak and be heard is something that I use every day at work. Allowing my coworkers to feel honored and respected has been extremely helpful in innovating and making improvements in my workplace while allowing us all to have healthy disagreements. I would also add that letting the other person know new information that might change their perspective should be said in a respectful manner as to not have the other person feel belittled.
I have to say that this tips are awesomely helpful. It's not easy disagreeing without smashing the opinion you are disagreeing with, and fact is, that when you do it, at the end you feel like you did something wrong but you don't know exactly what. I think with this tips I'm going to be able to communicate better and express my disagreements in a way I don't make other people feel bad or upset.
Hi! In my past I have experienced how you say something means everything. Its like the saying "you catch more flies with honey then vinegar." Respect and listening is very important so the other party feels validated and respected. We all think differently and that's the thing that makes you yourself.
It is really hard to stay calm after a really big disagreement with someone. When you made a comment that I completely disagreed with I had to really stop and think about how I would have reacted with a person who made that comment to me face-to-face. I will definitely be using these tips moving forward.
As a supervisor of guest port services, I have encountered my occasions in which I have had to respectful disagree with either our passengers or employees. It is not the easiest task to tell a passenger they will unfortunately not be able to board the ship. In cases like these using the 3 tips Alex Lyon mentions in this video are extremely helpful when having to deliver such news. Although at times our passengers tend to become a bit argumentative with me I am able to keep my composure as well as professionalism by using the 3 tips: pause, express respect, & express opinion clearly.
The way you mentioned that the technique of not "sneakily scoring points" but instead approaching a genuine behavior modification regarding listening, definitely resonated with me. It is important truthfully analyze other peoples' point of view, it can be a positive experience for both parties. Listening skills are definitely important and will be something to implement the next time I converse with a superior in the office setting.
As a person who enjoys a nice friendly disagreement, I can completely relate to the importance of these three steps in having respectful conversations. I am most familiar with step #3: “Expressing Your Own Opinion Cleanly.” Anytime you have a conversation, who must be conscious of everything you say. This involves understanding there can be many opinions/perspectives within a same conversation; and neither is right or wrong. Expressing yourself cleanly also means being prepared to back yourself up with informed and relevant arguments. You should always express your opinion in a way that still respects that of others. This step is crucial to developing your professional self. If you exhibit yourself with respect towards others, being well-informed, and having logical arguments, then you will be perceived as is.
Hi Sofia, I agree with you that the video explains the importance of knowing it is okay to disagree with others and that there is no right or wrong. In my opinion, the most important step is the first step, Pause, because when we take the time to calm down and figure out what we want to say without disrespecting others, we are building a better community and creating meaningful connections. I think being most familiar with the third step is a great asset for you because you are always prepared to back yourself up, as you said. I need to work more on the third step. Thank you for putting it this way.
Learning how to disagree with someone respectfully is such a great tool to have. Prior to watching this video, I thought that I was already a master at this. I helped launch an active listening initiative in high-school, and learning these skills was a big part of the curriculum. However, when you started expressing opinions that would purposefully agitate, I found myself wanting to react without pausing, and respecting your point of view. Watching this video was a great refresher, and helped me identify some changes I need to make in how I react.
"Pause", I believe that is the most important step out of the three. I believe one of the biggest issues we all face when disagreeing with somebody is that we tend to interrupt the other person to state our opinion. This is a habit I, unfortunately, have partaken in. This video has shown me that it only takes 3-4 seconds to stop and listen to the other person so that I am able to respond intelligently and respectfully. I will also put into practice the habit of cutting out the words 'but' and 'however' when discussing, which is a practice that will help me while discussing business negotiations with future clients. Thank you for the tips Coach Alex!
Hi Jorge, I enjoyed reading your comment. I too have partaken in interrupting people the moment they are speaking as well. I think it has to do with the fact that you have your message and you just want to get it across already. For me, I know it has to do with the fact that I am inpatient.
Working at a diverse company made me a calmer person and I learned the concept of disagreeing respectfully a long time ago. I agree with all the three steps that were mentioned in the video, especially the one that says pause and think about one's response. sometimes when we argue we forget the other side and ignore completely their opinion, sometimes we think they have a valid point but we automatically disagree. A pause will give us a second to process information and respond with respect, acknowledging others' opinions.
This is something I have never given much thought. Whenever I"ve disagreed with someone, I've always tried to be respectful, but I always included the 'but' and 'however' when stating my contradicting opinion, something that I've learned today is not the way to disagree with someone respectfully, since it discourages them. This video truly helped me learn and practice when disagreeing with people respectfully, it changed my mentality and allowed me to be more aware of the other person's feelings when contradicting their opinion.
I think one of the most important bits from this video is when Coach Lyon says that multiple opinions can exist in the same discussion without one having to be wrong. Sometimes we focus so much on our own perspective that we dismiss any other ideas or opinions as wrong, when they might also be right. Being open-minded and actually listening to what others have to say can open our perspectives and allow us to see things from a different point of view, which can be useful in many situations.
Pausing, expressing respect, and then expressing your opinion cleanly are steps I plan to incorporate in professional and social situations when disagreeing with someone. As someone who works in the social media industry, I find myself in situations where I do not see eye-to-eye with coworkers. I receive different opinions about what I should and not be posting on social media platforms. At times, I am a person who finds it difficult to disagree with others, as I do not want conflict nor come off as non-respectful. This video was eye-opening for me. It allowed me to understand and learn that I can disagree with my coworkers respectfully if I follow the three steps of first pausing, expressing respect for the other person, and finally expressing my opinion cleanly.
“One of the most important things for leaders is to cultivate positive supporting communication in a team.” This sentence reminds me of a personal experience I had. I once had a problem with a manager at my job and we had a difficult time working together because of the lack of communication between each other. Until, we sat down and discussed our problem. We used all of the rules you discussed in the video. Creating an environment where we felt confident with each other to tell us what we were doing wrong. This helped us and the store to perform better.
Yes, I agree with you. Being able to talk and find an approach to a person is very important, especially if you work in a team. This skill is important even with your family. I think teamwork, the ability to listen to the other person and take their point of view is very important to do a good job.
I think the most important aspect you mentioned is to give the other person the impression that you have really listened to them. In today's society, one of the biggest problems is that we are very quick to disagree but not really listen. As a result, the other person is also more reluctant to agree with our objection or even listen to it. Active listening is a very valuable skill these days.
The part of the video I agree with the most is the part where the speaker talk about the importance of listening and taking the time to listen to what others have to say. Listening to someone's opinion, pausing, and taking the time to think about your response is key to communication. Make sure that you express your thoughts clearly in a respectful and knowledgable fashion. Because sometimes one can respond to an idea but yet have no background of the subject. If you have little to no information about the topic at hand, maybe that person you are communicating with can teach you something new.
After watching this video I noticed I subconsciously use this 3-step method when I disagree with somebody. This approach inspired me to become an involved listener, and to learn to disagree with others politely. This provides a safe atmosphere where everyone is able to voice their views and listen to others.
As someone who has had previous issues with a difference of opinions in the past, these three steps on how to disagree respectfully were very helpful. Most of the tips seemed reasonable and mainly using common sense to avoid arguing or being disrespectful. One thing that stood out was to avoid using “but” or “however” to not make the other persons opinion seem irrelevant. I tend to always use these transition words when debating but this video helped me realize how it may come across like shutting the other person’s ideas down.
I concur that to disagree without showing disrespect is a vital skill. I have previously encountered in a debate setting. It was a moderated environment where students had to offer opinions on the selected topics. By adhering to the principles such as posing and listening, I was easy to conduct a scholarly conversation which was helpful for everyone that attended the function. Great work. I like it.
Nowadays when applying you are conducting a job search, we find that a company in search of someone with "Effective Communication" soft skills. This type of skill can mean an umbrella of things. But when it comes to disagreeing, knowing how to respectfully, is not a skill that everyone has. But it is a skill that can be taught. This 7-minute video has definitely had me thinking about how many arguments I could have avoided if I had knowledge of this information earlier in my professional career. With this newfound information, I will conduct myself much better when engaging with others.
As someone in a management position, I have been a position in which a customer has disagreed or has been disrespectful towards an employee or myself. In this video, Alex mentions expressing my opinion cleanly. Essentially what he means by this is being able to communicate my opinion without leaving the other person feeling as they're opinion are being invalidated. This advice is something that I can apply to my professional life as well as my personal life.
The advice to offer one's opinion, not as a rebuttal, but rather "cleanly" is fantastic advice. This is to not illicit defensive behavior from the other party. Great advice.
I feel like learning how to disagree respectfully in my field would help me communicate better with my co-workers. Sometimes people do not say anything to not sound rude or negative, but learning how to communicate how you are feeling about a certain subject, will lead the way to open conversations amongst peers and/or co-workers. A quick pause is a great way to collect thoughts and find the best way to answer. Thank you!
This video has really allowed me to see a different perspective regarding healthy and collaborative discussions. I feel like nowadays, people are quick to argue with points that they do not agree with, forgetting the importance of demonstrating respect for others who are sharing their opinions or points of view on certain topics. Upon listening to this video, I am starting to see how important it is to be able to respectfully disagree with someone when needed, whether that be in a professional setting such as discussing different marketing or sales strategies, or in a personal manner when talking about personal beliefs or opinions. Having the ability to respect each other’s differences and have healthy and constructive discussions is what leads to innovative and diverse ideas that create progress!
As a teenager in high school, I know for a fact I did not use these three steps when exchanging ideas and points of views with my peers. I wanted to get my point across and prove them wrong when discussing, mainly regarding politics. As I've matured both personally and spiritually, I now exchange my thoughts with others in a much more respective manner. Pausing and expressing respect go hand in hand. Being able to also agree to disagree respectfully and finding common ground is the key to having productive discussion. Learning even the most minimal thing from a conversation in which you completely disagree can benefit how you deal with future disagreements. Great tips!
I can speak from experience when I say it makes a world of difference when you acknowledge someone's point of view before proceeding with your response. Not only does it give you a moment to process what they have said to better form a response, but it also gives the delivering person a sense of assurance that their words have been heard. This creates a better landscape for a productive and conducive conversation.
I have been in plenty of situations where I have disagreed with another individual. This video really helped with making sure the conversation always ends respectfully and with no bad blood.
We all have disagreements with others, in or out of the workplace. I found this video to be very helpful as it helps to communicate our opinions in a respectful way. I use the first step almost everyday and it does make a huge difference. Instead of answering quick and trying to shut down the other person's ideas, you give them a chance to speak and maybe even be more calm when you disagree. Growing up with a sister, this step saved us from a lot of fights. Thanks for the video!
I have found that “expressing your opinion cleanly” has applied directly to my professional marketing career on several occasions. As I have progressed through higher positions at larger companies, this concept has become critical to professional communication. Pausing, appreciating their opinion, then cleanly stating your own is an excellent tool to prevent the “smashing” of ideas as you put it.
Exactly. Probably the best thing to do is make a stop, listen to the answer the person is giving you and then decide whether or not to engage in a debate, considering the situation you are in.
As a business finance major, learning to respectfully disagree is considered to be essential. Negotiations, which are common in my field, are conversations in which both parties are trying to convince the other to act in a way that will be beneficial to them, and disagreeing is sometimes part of the process. Learning to do it the right way is essential to keep all involved happy and ready to do business again. The steps highlighted by the communication coach in this video are very helpful and I will definitely be using them next time I have to disagree with someone.
As someone who currently works in the customer service industry and is also looking to follow a career path into the financial advising business, this video has given me a lot of insight on how to better my communication skills, not only in my personal life but my professional one as well. The point that Mr. Lyon makes when disagreeing with someone to express respect is something that I feel would help benefit my communication skills the most in my professional life; mostly because all my life I’ve never had the respect shown to me that I feel should’ve been in a professional environment. Therefore this is something that I hope to execute the most in the future when working in my chosen career to show others the respect that I never was.
Watching this video there's one point you made that I never really considered before. Whenever I disagree with people I normally just jump right into how I feel and never say things like "I hear your point...". Now watching this video I now know that I should pause and then express respect before saying how I feel. Doing it that way I will feel more respectful and will be able to recognize what the other person is trying to say.
In my experience working as a co-manager of a nail salon, the pause to let people talk is crucial. Many people disagree about their prices, which makes it very difficult to work because it is usually towards the end that they will ask for pricing. However, we give them the time to speak, and then we will begin explaining what they had gotten to get their price. This brief moment of respect diffuses the situation and stops the argument altogether.
This video is so important in today's context where opinions are so divided on topics like politics. I have found myself in this position before in the workplace. It's so important to pause in these situations. Simply listening to them, and reminding them that you respect their opinion, builds enough rapport for you to express your own, and know the respect should be mutual, if not than your coworker should watch this video! Emotional intelligence will take you a long way in your career.
As someone in a field where I work one on one with people these are steps I apply to my job everyday. Many times people are scared or worried so they come off harsh or angry and the key is to follow steps like these in order to defuse the situation and communicate clearly and solve the problem at hand. Many times I have to “pause” so I can actively listen to what is upsetting the customer and also give myself time to think of my response and a correct manner in which to respond to solve this persons dilemma. Then I have to acknowledge their concern to let them know that I was listening and respectfully move forward in our communication in order to have a solution and most of the time the customer always leaves happy and are felt heard and understood.
In his day and age it is rare that you find someone who can cleanly and respectfully express their opinions. With that being said , number three was the part of the video that resonated with me the most. As someone who is a firm believer in communication and being able to agree to disagree it is important to be able to have conversations where you can express yourself without trying to convert others. IN doing thstep three I found that it is the best way to go about it.
You are completely right. There are some people that don't respect your opinion or point of view and they take that personal. People need to learn how to respect other's opinions and also how to respectfully express their opinion when they don't agree with the other opinion. That is very important in the business world.
I think this point you elaborated on is very important to keep in mind because most people will sense if someone is trying to convert them to a different way of thinking, making them even more reluctant to listen and change their beliefs.
While working in customer service, it is key to implement the three tips you just shared to ensure that communication between co-workers and clients will run smoothly. The aspect of pausing for 3-5 seconds before replying is something I can definitely focus on doing while communicating with others. As you said, the pause allows you to show respect by letting them express their full opinions and also allows you to think before you speak. They always say, it's not what you say, but how you say it.
The three steps provided to disagree with someone respectfully will help myself and many others in the future after viewing this instructive video. The portion of the video I agreed most with was the first step which is to "Pause." Coach Lyon mentioned a great point that taking 3 to 4 seconds to allow yourself to think after hearing someone else's opinion will be more than enough time to articulate the correct response while being respectful in the process.
After watching this video I reflected back at my own experiences and the methods I have used in the past to disagree in various circumstances and I noticed that I typically and subconsciously use conflict terms such as "however" or "but". This video taught me a new method of communicating clearly and respectfully so the other person does not feel attacked or defensive in the conversation. Moreover, I learned how the small details matter and it's the best practice when in the heat of a conversation it's best to pause show respect and reply with my own opinion in a way that does not perpetuate a conflict or angering emotions.
The insight in this video is extremely helpful and needed! We often have arguments with family members, coworkers, and bosses and this video gave three simple steps that can go a long way. We often dismiss pausing and don't stop to think of what we're about to say and that is the worst mistake we can make. A pause gives us time to reflect and see if our response will be appropriate or if it should be worded differently. The following steps, expressing respect and expressing opinion cleanly are critical to have a civilized conversation. If someone feels respected they will listen and want to speak more, the ideas and opinions might not be the same but if it is spoken with good communication it won't be an issue. These three steps can save a lot of relationships and they should be acknowledged more often. An additional step that I believe can also help when disagreeing with someone is the use of tone. It is important to have a sincere tone when disagreeing with someone to not seem dismissive of the opposing opinion. The tone of someone will also help the other person not get easily angered and instead maintain an calm conversation.
Hi Luisa! I actually had a similar comment about the importance of pausing too, I couldn't agree more. It really is the perfect opportunity to think about what you are going to say next and how to do so respectfully and productively. I also agree that if someone feels unheard or disrespected they will no longer want to continue the conversation. That would be an unproductive conversation. This video has simple steps to avoid that and I am glad you see the importance of a productive conversation as well.
Mr. Alex you are right, these three tips are essential to be able to work as a team. Making a pause is very important for me and it is something that I practice a lot, since I work serving people. When people tell me things that I don't like, or that I would rather not listen to, I pause and take a deep breath. I don’t like to create tense situations, therefore I always try to show respect. I feel really connected with this video and I will continue working on my communications skills, since being a respectful person is one of the keys to be able to progress in any job.
I am a very passionate person who definitely speaks up when I have an opinion to share, but I would often find myself in heated arguments that did not need to escalate. My brother suggested listening to the other person's complete argument and then taking a deep breath before stating mine. I began to do this in my personal and professional environments and noticed the difference right away. Taking a pause before speaking allows my thoughts to come out more clear, respectful and coherent.
Hi Ximena, I'm so happy to hear this method worked for you as I'm planning to implement it into my daily life as well. I also struggle with respectfully disagreeing with others without escalating the argument. What I struggle with the most is letting others finish their arguments without interrupting them because I get very excited to state my point of view, however, I know that pausing to think about what they're saying before answering is going to be as useful to me as it was for you.
I agree things can escalate very fast if your not careful. Taking a second to gather your thoughts can be very beneficial to keep you emotions in check and realize that its not the end of the world if you disagree. Sometimes after I've had arguments with someone and thought about it later I feel silly that I didn't take a minute to calm down and not let a disagreement get out of control.
As a person who works with many people I absolutely love his point on expressing respect. I have seen how people change once you give them respect especially when they are mad. Expressing respect can give you the benefit of having happy customers or less angry and on edge customers to deal with.
This is such a great way to show how to express your thoughts not only in the workplace, but everywhere. There are many times where we may feel like we're unable to disagree with someone because we may think it's disrespectful. This video helps show us how we can use our voice and point of view to disagree appropriately. I’m going to try to use this way of disagreeing because I work in a school and the PTO, many times I feel like there’s a clash of ideas, and everyone feels like they can never voice their opinion because they don’t want to come off as rude. This video has really helped show how you can show someone respect while disagreeing with them.
I fully agree with your first step in resolving a conflict. When I disagree with someone, I usually say what comes to me first. I've realized that in order to respond without being disrespectful to other people's opinions, I sometimes need to pause and consider.
The 3 steps to have pleasant discussions and supportive communication presented by Alex are so helpful to me in the working environment. I feel I need to put more attention to avoid saying “however” or “but” so that no negative connotation is transferred to the receptor. I am constantly dealing with clients who expect and deserve appreciation and attention. It is so rewarding when clients feel they have been listened to and taken care of. The “pause, express respect, and express opinion cleanly” steps are not difficult habits that every individual would greatly benefit from.
I had the same thought when watching this video. I also think that if more people took these tips into consideration it would make for more peaceful discussions, more understanding, and just in general quicker and clear communication in which both can leave the conversation happy and understood.
Learning how to disagree with someone is a great tool not only in a personal setting but also a professional one. One point of the video that I agreed on was that those in a disagreement should directly express honor and respect. Honor and respect in my opinion will allow a disagree to be properly addressed and leave misunderstandings down to a minimum. Taking the careful steps to keep the disagreement civil can help a solution be found efficiently and correctly.
I've been working on these techniques for a long time not only for my job but for every interaction I have with friends, coworkers, partner, neighbors, even someone in the same room that I just met. I can honestly say that they work! When you act with respect and grace you automatically have a strong argument. Thank you for this great video!
Hi Glenda, It is quite difficult for us to try to have assertive communication because we want to be understood and we express it in inappropriate ways. When these situations arise mainly in our companies, we do not accept the disagreements of the opposites or try to digest that information and the result is not that positive conversation. Awesome thinking!
After watching/ listening to this video on how to disagree respectfully, I was able to think about and reflect on my behavior when put into a challenging situation such as so. For me personally, it may be hard at times to bite the bullet and let whoever's speaking to finish so that they could respectfully get their point across without being interrupted which may later lead to confrontation between the two. A certain point in the video that I agree with the most is step #1 which was "pause" because it will force you to listen to that person's point without feeling like to need to jump right in and score some points on the conversation. This tip is extremely helpful because it helps me go into any conversation in a more professional and intelligent manner. Thank you Mr. Lyon for the helpful tips. Hope you have a great day!
Hey Nickolas, I agree with your response and how you stated a great example. It happens the same conflict to me since it is sometimes hard to let the other person finish their comment or opinion. I usually do not like it when they do it to me, so I started to change and now apply these three steps to provide a clear and respectful response in conversation. As a result, one key essential from this video is to avoid using "but or however" since it is not necessary to diminish other people's opinions to state yours. It could be more than one opinion and belief about the same topic.
As someone who is passionate about certain topics and likes to discuss them extensively, I find it crucial to be able to express our opinions respectfully and without dismissing someone else's, as most often than not, everyone has different points of views on whatever topic they may know. One of the things that I had not noticed, or know but that I was able to understand was the idea of the choice of works we put while expressing our viewpoint; the idea of suppressing "however:, "but", and many other "negative" words from the discussion really opens up the floor for ideas to flow freely in the conversation. It really did a lot for me to understand that how we express our thoughts makes the whole conversation a lot more different and enriching.
In this video I like that he emphasizes that if the message is applied correctly, you will change the way that you listen. Another thing I find noteworthy is that when one is expressing their opinion clearly, it should not involve "conflict words" such as 'but' or 'however'. Personally, when I have tried to respectfully disagree with someone, I almost always use the words 'but' or 'however' which explains why tension was still present. I will now keep this in mind moving forward and try to make an effort not to use these words out of respect for the other party.
Three steps were mentioned in this video that I had never considered previously. This altered my perspective on disagreeing because he demonstrated how it could be done correctly, but most importantly, how it could be done gracefully. When you disagree with someone, it's tempting to jump right in with your thoughts, which can come across as disrespectful and confrontational, but I believe that after learning his three stages, many individuals would improve their conversational skills, especially in a more professional atmosphere.
Mr. Lyon, this video teaches such an important lesson for people like me who are going into the business world where you have to communicate with different people everyday, deal with differences in opinion and so much more. Your three steps make it much easier for viewers to really grasp how to deal with disagreements. In my field of business, Marketing, I will definitely be needing those three steps in order to discuss with clients, other businesses, and people in my own place of work in order to make sure that, although we may not agree, we can still respect each other and be professional.
After viewing the video, I realized that I can respectfully disagree. This video reminded me of a time that I could have handled a situation differently. I have been in situations where I do not agree with what has been stated. On most, if not all occasions I have jumped to a defensive stand and stated my opinion in ways others found unpleasant. In the future, I will implement the 3 steps mentioned by Alex to make sure to get my disagreement across to others.
As a gymnastics coach for beginner levels, I have needed to use the first technique mentioned in the video which is the “pause” about daily to reply to parents’ comments about their children during their gymnastics class. I knew that by pausing I would show respect to the person talking and it was very important since they were the parents of my students. I wanted them to feel that I cared about their comments and was going to take it into consideration. I have learned to be able to communicate respectfully as I progressed in being a gymnastics coach. I used to normally just jump right into my concerns and not let others respond or report their concerns. After watching the video, I have learned that I should use more often comments like “I hear your point” to demonstrate my respect for the speaker and make my point. This way the conversation will be in a respectful manner which is especially important because we are normally in a gymnastics class with little kids.
I completely agree with that Marimar! This technique is so important to use too, because if you do not pause, then in my eyes at least, you are off to a bad start and it shows you do not care too much about what the other person has to say. Pausing shows respect, showing the people you are speaking to that you really are listening to what they are saying.
I have experienced multiple forms of communication strategies and techniques. Being certified in nonviolent communication, finding a way to communicate properly, and coming to a mutual conclusion are extremely important. It is necessary to listen and not interrupt the other person and try to be empathetic and see what they feel. Respecting them will result in them respecting you when it is your turn to express your own feelings. Throughout the many situations where I had the role of mediator, the best solutions came from mutual respect and coming to a solution with a compromise where both parties can be satisfied.
Communication and how to approach disagreements with others in the work environment is something important to learn and I had put it into practice a lot of times in my job. I am a salesperson and coordinating with my coworkers how to approach the market and different strategies to create sales is something that generates a lot of differences between us. Haring what the other has to say and expressing my opinion respectfully without attacking the other person's opinion help to have a more clear and productive workspace where everyone contributes and helps achieve the goal we are aiming for. This video is great to identifying those skills that sometimes we don't use in conversations like this one. Great, thank you for sharing.
Hello Juan, You did bring up an excellent point about the importance of listening and respectful communication in the sales environment. It’s crucial that when team members feel heard, even among disagreements, it leads to a more productive and collaborative environment. As the video suggests, practicing these communication skills, like pausing and expressing opinions cleanly, really does contribute to better outcomes and stronger teamwork. Thanks for sharing your insights!
The part of the video that I have not considered before is when he mentioned that ideas and opinions do not have to clash. I never saw disagreement in that way, that my thoughts do not have to surpass and bring somebody else down in order to make my personal point of view valid. This is going to be very helpful in the future because I tend to be close minded at times of disagreements and it does put me in a place where the other party is in control because I am letting it affect me immediately. While expressing myself in the future, I will be using this technique to keep my composure and speak clearly and not in a passive-aggressive manner.
The way that Coach Lyon explains this is just perfect. Specifically in the business field, individuals tend to be dismissive when they hear something that goes against their opinion or beliefs. While one may not agree, being respectful and hearing out another peer's points and advice towards a project is the professional way to carry out this manner. Like this, next time the individual will not feel uncomfortable when sharing his opinions in an argument.
I fully agree with you. Dismissiveness can affect not only work but also personal relationships. this can cause others to hide their own authenticity in order to please others which can conclude in fake relationships and a feelings of not being whole. I think these tips are great for any aspect of your life!
Dismissive is absolutely the correct term to use. People are afraid to speak up or butt heads with people in higher positions than them. This holds the company back to hearing new ideas or better ways to conduct business.
Quite the hidden gem I find in this, something unique compared to most other advice giving videos, is giving the time to test out using these three tips in a simulated scenario. I tried it myself and it made me realize that perhaps the most challenging yet most important step is expressing respect because we can be naturally inclined to look down on opinions differing from ours but doing so may be interpreted as looking down on the person with said opinion, leading to a disconnect that can harm a relationship. Anybody can give their opinions and give it strongly, but it takes someone with mental strength to take into consideration opinions that doesn’t necessarily align with theirs and create dialogue that can reach an understanding that enhances a working relationship created via positive communication.
This is something I noticed as well that not many instructors do in videos and it was a refreshing change of pace. This also helps people in the business world have an opportunity to practice before going up to others and having a hard time with the technique or reverting back to their old argument habits.
Working with other or in groups is a very common experience in the professional work place and this video provides an excellent guide for how best to navigate in these scenarios. I often work in groups at school and have had lots of situation in which I want to disagree with my peers. The 3-step process to maintaining positive communication by pausing, showing respect, and then expressing your opinion provides an excellent medium to continue being productive while disagreeing. I also really appreciate and find it very important how the speaker clarified that using technique is not a gimmick to one-up somebody but actually a means to listening better. I think this should be the message that everyone should take away from this and acknowledge that working with a group sometimes involves compromising.
I've worked in Customer Service for over two years now and this video directly links me to that. I think it is very important for everyone to know this especially the first step: pause. You don't know how many times that has helped me. It is crucial to allow the customer to let you know how they feel and for you to let them know you are listening. That's all it takes!
It is funny how our comments have a lot in common. I strongly believe we should listen first and talk later. I have worked in customer service too for a little while and I know how hard it is sometimes to deal with customers issues. But definitely the step to pause and allow the customers to speak their opinions have helped me a lot too.
