Unfortunately a Chromebook is not capable of installing or running Silhouette Studio software. Your computer needs to have a windows or Mac operating system and meet the minimum system requirements. There is a mobile app called Silhouette Go that you can use on an android or iPhone or iPad but it is quite limited. You would need a Cameo 3, Portrait 2, Cameo 4, or Portrait 3 machine because those have Bluetooth capability. Let me know if you have any other questions.
It’s on my desktop but I can’t seem to install it now. I had the business version. I’m using the same laptop. When I click on the cameo 4 it says there’s an error.
Sorry for the delay, I just now saw your comment. Were you able to get it figured out? When you open Silhouette software, open the library. Are you logged into the library with the same email you used when you first created your Silhouette account and added the software upgrade license key?
They have been working on their website. It has not gone well. This should let you download the software at this link. Choose the one for Windows or Mac whichever computer you have, no need to buy an upgrade until you are ready for it. www.silhouetteamerica.com/softwares
I have heard that they have redone their website which has been causing problems. I believe it was only supposed to take a day but it has taken quite a bit longer.
You can if you would like but if you are on a newer software version (4.4 and above?) it doesn’t matter anymore. You just log into the library in the Silhouette Software and you will be able to use your upgrade on any computer. I believe it is still limited to three at a time so it will log you out of the first one when if you log into a fourth computer.
Did you buy a software upgrade? Is this the first time using the license code? Or have you used it before? If you bought a digital code online it is usually sent in an email from the company you bought it from. If it was a physical card then you receive it in the mail and it looks like a gift card.
